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  • 41,980 Threads
  • 60,254 Replies
41980 Threads
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Spectrumold
posted in Razer Support
7.1 SURROUND SOUND

Razer Kraken Pro V2 - Oval Ear Cushions я зарегистрировал свой продукт на сайте, но не получил года активации surround sound 7.1

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4 years ago
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Krighton.
posted in Razer Support
Need Battery - RZ09-02888E92

Please contact me. Cost / Price isn't an issue. Considering all that's going on, how long they took to respond. SOMEONE has one..Let me buy it. .... then I board a plane to Los Angeles.

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4 years ago
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SHORESTONE
posted in Razer Support
Does Razer still sell the Razer Hydras?

I want to buy a pair of Hydras for nostalgic reasons, but I can't seem to find them anywhere... I wanna know if Razer still manufacturers/carries them

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4 years ago
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Gauge1988
posted in Razer Support
Razer Huntsman elite volume wheel and button not working after recent update

I've been enjoying my Razer Huntsman Elite for a few months now. Noticed there was an update to Razer Synapse yesterday so happily did so. Tried to change volume in a video call or mute and the keys did nothing. I've done some troubleshooting today and noticed a few things, if I: reassign the mute button and volume scroll wheel to another function, the buttons work. reassign the volume up/down/mute functions to other keys, the volume/mute changes. reassign the mute button to "Mute All" as opposed to "Mute Volume", the button works. close all Razer software (Synapse 3.0, Cortex) the button/scroll functionality returns to normal. Resetting the keyboard to factory defaults has no effect. I have not modified the key mapping or anything else at all for this to have caused a problem which makes me think it was the update. Everything I have is on the default profile apart from the Chroma Studio profile. I'm on Synapse 3.5.331.31916. Not sure how I determine the firmware version of the keyb

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4 years ago
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omeromer7788
posted in Razer Support
my razer kraken only working on 2 sides when its a loud sound

this is going to sound weird but my headphones only work on the left side, unless it a loud sound by example when i turn the sound on csgo to 100% and shot after that my headphones start working

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Razer.Caziel
4 years ago
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guioliani
posted in Razer Support
help activating razer surround product

i bought a kraken pro V2 gunmetal headset and installed razer surround and he asked for an activation code where can i get this code? and my headset didn't show up to sync on the razer synapse

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Razer.Caziel
4 years ago
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ByEduMema0562
posted in Razer Support
tournament microphone issues

For about 3 months I acquired the razer kraken tournament edition, and I did not occupy them until 2 months ago on my pc since it was broken but everything was fine on the cell phone, when I decided to try them on, my pc had to buy a microphone separator and audio and thus does not recognize my voice and in zynapse 3 does not recognize the product:, c

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4 years ago
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ThisIsTheStorm
posted in Razer Support
Razer phone 2 auto rotate not working?

I don't know if it was the update but ever since I haven't been able to rotate the screen with motions or with auto rotate.any suggestions?1

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4 years ago
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SKATERCHILLS
posted in Razer Support
Razer Nari ultimate ps4 game/chat problem

Hi. At first. I like this Headset a lot. It's comfortable and has a cool Haptic feature thats awesome. My game / chat regulator is out of balance and not adjustable. When I turn up the game sound, the game chat becomes louder and when I turn the chat / game control down, everything becomes quieter. I want to set everything separately, as well as with any other headset from other brands. Can anyone help me please?

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Razer.Caziel
4 years ago
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JulioHcf
posted in Razer Support
Razer Raiju Ultimate HELP!

I have a lot of razer products, but none of them was a disappointment like the Raizer Raiju ultimate. First 6 months after i bought the right stick starts to drift, but it was very small movements so i didn't care much. Now the left stick does not move to the left at all, i basically can't play anything anymore, i already search for the whole forum for solutions. Also have the last firmware updated.

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Razer.Caziel
4 years ago
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korayybora
posted in Razer Support
Blackwidow Elite volume wheel is not working

Hello, Volume wheel of Blackwidow Elite is not adjusting volume even it is assaigned in Synapse 3.0. The mute button is also not functioning. I have seen other people also have the same problem. Is there anyone who has found a solution? Thanks.

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4 years ago
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kmokev
posted in Razer Support
Razer Mamba Chroma - Professional Grade Esports Wired/Wireless

I have the Razer Mamba chroma (professional esports), and awhile back it quit working. It connects and shows it’s connected, but it won’t actually work (aka move my cursor). Nothing happened to damage it, it just stopped. I have had it for about two to three years before it stopped working. Since then I’ve kept it and it’s box and everything for about another year. I have another mouse that works, but I would just like to have “my” mouse back. I got ahold of Razer awhile back, and that ended up not working out, because I had lost the receipt. Any ideas on what could help get my mouse working again?

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4 years ago
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ilpsxnus
posted in Razer Support
What are the hotkeys for controlling the lighting effects on a Razer keyboard WITHOUT SYNAPSE?

I have a Huntsman TE with a single custom profile which I've added to the it's onboard memory ("red" profile). The lighting effect associated with that profile is "wave" set to a speed of 9. With the keyboard connected to a PS4, I'm able to switch to the "red" profile by using fn + Menu, however the "wave" lighting effect is not kicking in. Why is this so? Also, does this keyboard have other hotkey combinations that allow the lighting effect to be changed on the fly, when it is plugged into a device that is NOT running Synapse? I cannot find this information in the Huntsman TE manual/"master guide".

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4 years ago
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tybrownintn
posted in Razer Support
Windows Update and BSOD

My laptop is crashing to BSOD with a couple of different error messages. Restart takes me to bios. Everything I have tried simply gives me a message of unable to do it. System repair and restore both do this. Just return messages of "unable to repair" or "unable to restore". If I restart out of bios a time or two it will go back to regular desktop. I can't find any pattern to when it crashes. I think this relates to the processor.. In the task tray I have a notification that I have processor driver updates available but going to intel and attempting to update the driver gives me a message that says something like the manufacturer has their own driver and won't let you install this one. I tried rolling back the updates but was unable to tell it really rolled back, but in any event, it did not fix the problem. Looking at the logs I see one critical error that pops up a lot. AESMService: SGX is Disabled at AESM Service startup I have searched and find no helpful info here, or online.

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4 years ago
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Magentabizbay663
posted in Razer Support
Razer Synapse 3 causes fps drops.

I have razer blade 15 base version and razer synapse 3 with latest updated installed of my laptop. When i play csgo or any other game i am facing fps drops. The gaming experience becomes very annoying. It is not possible to play. When Razer Synapse is switched off, the issue is totally gone. By the way Razer Chroma feature was not even downloaded within razer synapse installation. Now i deleted Razer Synapse and everything seems to be OK expect fan cooling. I am not able to change fan speed with BIOS (this option is not present there), i cant use any king of alternative software to change fan speed(software cant be opened or there is no info about fan controlling at all). Last software told my that my system does not support this feature. I want you to help me with this issue. Is there is any chance to use fixed version of Razer Synapse or maybe there is some other way to control fan speed without Razer Synapse. I am looking forward to your reply :)

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4 years ago
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JSoon97
posted in Razer Support
Huntsman Elite issues....

Mid March, I got a brand new Huntsman Elite Keyboard. The first week, all was awesome, but since then, I have started to suffer from my whole input setup getting messed up. I use a Naga Trinity alongside, have Synapse 3 installed, did a Malware check, and even a full reinstall of my system so far, but no changes. The issues show themselves as following: When the issue occurs, in my web browser, I can no longer scroll, but it zooms, as if some modifier key (CTRL would be the one, in this case) is stuck, additionally, it doesn't want to register clicks properly anymore. On top, within other programs, I also have the 'CTRL is pressed' issue. Trying to type on, say, Discord, makes a true fireworks of pop-outs (from Discord itself) show up. This doesn't occur all the time around, but only when I have used my computer for 2-3 hours, to get rid of this, I need to do a full reboot, which luckily still works via mouse, despite normal programs not always registering the clicks. For now, I h

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4 years ago
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SonnieSlim1
posted in Razer Support
Razer Ripsaw HD Visual Distortion with Nintendo Switch

I have a link to the highlight from my stream but im getting severe video distortion with my Switch. This didnt happen with my Xbox. Using Streamlabs OBS. All HDMI cables are secure and in the right port www.twitch.tv/videos/582299342

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4 years ago
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abubakrj
posted in Razer Support
BlackWidow Chroma Tournament Edition v1

Does Razer BlackWidow Chroma Tournament Edition v1 support synapse 3?

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4 years ago
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cowardlyfool
posted in Razer Support
Razer Man O war sound through only one ear

Hoping someone has a fix I haven't though of yet. My headset was working perfectly fine yesterday. Started up my computer this morning and am only getting sound through the left ear cup. I've checked the balance levels, uninstalled/reinstalled the hardware, restarted the PC all to no avail. I don't usually use synapse because I have had bad experiences with it, but I reinstalled it to try and see if I could re-calibrate the headset. However, during calibration, it says the sound should be coming through the right cup and it is coming through the left one. I did update some alienware software yesterday that might be the cause, but I used the headset all day after the install with no issues. Any help is appreciated. Thank you

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4 years ago
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roody4everInsider
posted in Razer Support
Upgrading Razer Blade 15 Advanced

Howdy Thats probably a quick one.. I am thinking about to upgrade my Razer blade (240Hz) with an 2 TB NVMe 2.0 SSD. Will I lose my razer warranty? Regards Roody

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4 years ago
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byteroadMagenta352
posted in Razer Support
Razer Support not working

Hi there, I got a response from the support team but sadly I can't answer them. I click on "Update my case" and nothing happens?!? The first time I could answer but now its somehow broken. Anyone who could help me out?

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4 years ago
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Thirdtimecharmd
posted in Razer Support
Razer Raiju Controller Not Working With Xbox Game Pass or DS4 Windows?

Hi I've got a Razer Raiju controller which is working perfectly with my PS4 and seems to work on Steam however, I can't use it with Xbox Game Pass games and the controller is no longer being detected with DS4. I had this problem a few months ago when I first got the controller and resolved it by using DS4 however, I've now had to factory restore my PC and reinstalled DS4 but it isn't working anymore! It seems to be detected fine on Steam (although I have to have the controller connected via USB). I've tried updating drivers in Device Manager, uninstalling and reinstalling the Raiju, enabling and disabling it etc but nothing seems to work. Anyone have any ideas? *I'm working with Windows 10 on a Microsoft SurfaceBook 2 with NVIDIA GTX Geforce 1060 (which is what I was using back when it worked before the reset!)

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4 years ago
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gergolaszlo
posted in Razer Support
Razer Raiju RZ06-01970100 lost screwdriver

Hi! Since two months I've lost my screwdriver for the Raiju and now it's impossible to remove the back triggers. Could you please help me which model is working with the Raiju? Thank you in advance!

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4 years ago
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DarianM
posted in Razer Support
Razer Cynosa Activation

There are 3 keys for the razer cynosa that you need to press before plugging it in for it to activate. I can find the what 3 keys they are online, so can anybody tell me what they are?

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4 years ago
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toky191
posted in Razer Support
my blade 15 (2018) advance ,lighting in keyborad not show ligthing at bottom sign.

i want to show lighting in bottom sign. Can hel me please. thank you toky

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4 years ago

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