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  • 43,552 Threads
  • 62,282 Replies
43552 Threads
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biglmaoski
posted in Razer Support
Razer Blade Pro thermals

Hi guys, bought a new late 2019 Blade Pro (RTX 2070 Max-Q) and have been thoroughly enjoying the device for the last 2 weeks. noticed the laptop heating up quite significantly during Control, which I'm aware is a very intensive game. thought best just to check anywho. i also noticed that on the very odd occasion that most of my games will go from 150+fps down to under 20 for a short period and then back up. Checked HWinfo64 and during these incidents it indicates that thermal throttling was not applied, and also noticed that while average temps are around high 80s and touching 90. I've owned multiple gaming laptops before and am fully aware they run hot, its how it is. but what really struck me is that HWinfo64 is showing the IA voltage offset as 0.000v. I was under the impression these laptops are stock undervolted to -0.100v? Can anybody help me? is my device not undervolted and if so how can i apply razer's stock settings? not interested in bypassing via intel XTU or t

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4 years ago
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ElectricZeus47
posted in Razer Support
Testing battery life of Razer Blade Studio Edition (2020)

I recently purchased the Razer Blade Studio edition and want to know from how long the battery is supposed to last and under what conditions? Is there a benchmark test that we can use to test for battery performance?

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4 years ago
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darkshado34
posted in Razer Support
The device HID-compliant headset (location (unknown)) is offline...

My pc keeps crashing when using the Razer Kraken 7.1 V2 in Hell Let Loose with this error: CRITICAL The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. I've uninstalled Synapse 2 and Synapse 3 (as I also have the Basilisk v2 mouse). Doesn't make any difference. I reinstalled Windows 10 with all the updates and get the same HID error. Again even after installing/re-installing Synapse. Specs CPU: i7-8086k Ram: 32GB GSkill MOBO: ASRock Z390 Tachi Ultimate GPU: GALAX 2080 Ti SG POSU: Corsair 850W A previous post commented: turns out it was a corrupted hid file, thanks How and where did that dude find this HID file and how did he know it was that that was corrupt?

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Eirauden
4 years ago
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snowkittenxo
posted in Razer Support
Clearance Delay for my order

Hello! I made a purchase online through the store. It was shipped FedEx International Priority from Hong Kong. The shipper is Kerry Logistics. My package arrived in Memphis, TN but is currently pending clearance due to missing information that they need from the shipper and/or company. I cannot give FedEx this information as I am the customer. The tracking on FedEx shows: Manufacturer name and address or manufacturer identification code (MID) for each commodity required. The commodity information shown on FedEx Delivery Manager only provides the Harmonized Code for the package. The commodity information is missing country of manufacturer and description. This appears to be a common issue with Kerry Logistics. My order was supposed to be here today (June 6th). Called support and the voice recording said to use the email or chat feature. Email shows a response within 3 business days, so latest by Wednesday. The chat option is unavailable as there are no queues available with support.

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4 years ago
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Bullseye113
posted in Razer Support
Seirēn streamer X gets a bit worm, is it normal?

i got the Seirēn streamer X a month ago. and i noticed its get a tad bit warm arround the base (were the buttons are) and im not sure what to make of this, is it normal or should i be worried?

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4 years ago
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GhostProOne
posted in Razer Support
Charging dock wont work

I got my Razer Viper Ultimate today and with it came the charging dock. I attempted to plugin my Charging Dock to my computer but it did not light up or anything. Ive tried plugging it into multiple ports but it still wont work.

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4 years ago
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SUPERMECHM500
posted in Razer Support
Razer Synapse sending low chroma framerates to my devices

I am playing Terraria, which is a new Chroma App following the game's update to 1.4 that changes your gear's colors to match your biome or situation. My problem is that I'm only seeing the lighting change about 2.5 times per second, which makes it unpleasant to watch. How do I speed up my Chroma apps performance? My gear I have is here: Razer Nommo Chroma Razer Firefly Chroma Razer Ornata Chroma Razer Naga Trinity

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4 years ago
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RUBYsoloSpringGreen863
posted in Razer Support
ripsaw screen rocking/Shaking

I'm using ripsaw, but that's what happens, like the attached picture, on the main YouTube screen, but it's only half of the screen Sometimes that happens when you play other games. Is there anyone who knows this problem well? Sorry, friends. My English is not good because I am using a translator. I hope you have a good day today.

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4 years ago
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hamstar12345
posted in Razer Support
My order has disappeared and the price changed

My order is not found and my account has no history of the order even though I have emails confirming my order and it's suppose to come today according to the fedex updates. The store also changed the price by $200 and the live chat closed my chat after looking at my questions please help.

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4 years ago
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Treege123
posted in Razer Support
Razer kraken TE no sound

Hi all, about a week ago my razer kraken TE lost all sound producing when connected to the THX controller. When i connect the headset dongle to a headphone port on my pc the headphones work just fine, but as soon as its connected to the THX controller the only sound it produces is when you try to turn up the volume it makes a "BepBep" sound and nothing more. every bit of help is apreciated.

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4 years ago
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oSPAXo
posted in Razer Support
Razer 15 Advanced (Mid 2019) Touchpad not accepting left or right clicks

Hi Only had my laptop since January and it's been working fine. Noticed yesterday the touch pad isn't accepting any left or right mouse click (I normally use an external mouse). When the laptop boots up, the cursor is showing a blue box as if you were holding down the left mouse button to drag and select even though I'm not clicking any buttons. The cursor moves around the screen with the touchpad as normal, just can't select anything with a click or tap. I've searched the forums and there are lots of things about synaptic drivers, ELAN drivers, upgrading the drivers etc and none of this seems to work so I was suspecting hardware failure. Just booted ubuntu up in live mode and the touch pad works perfectly so I'm suspecting it's software related. Noticed a Razer Inc - HID Class - 6.2.9200.16469 driver update which was installed on 27th May not sure if this is related? Windows is reporting a precision touch pad, it's all setup ok, turned on and the disable touch pad when mouse

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Razer.Speedcr0ss
4 years ago
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DeadlyGamer57
posted in Razer Support
7.1 Surround Sound doesn't show up in playback devices

for some reason after i updated an audio driver, the sound from the 7.1 surround becomes broken. then i reinstalled the 7.1 surround but it doesn''t show up in the playback devices. pls help

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Razer.Speedcr0ss
4 years ago
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Kyliael
posted in Razer Support
[Tartarus Pro] Can't use any macro with Synapse 3

Hi, I'm feeling really stupid but I'm not able to use any macro. I just tried to create a very simple one recorded a macro with just keystroke, writing test. Assigned the macro to a key when I press the previously assigned key... nothing happen. Just nothing. I tried to use the "text" feature : same issue - just nothing. I can assign a function or a keystroke to a key, but as soon as I assign a macro to a key, it just doesn't work. I must be missing something, it's driving me crazy. Please help Thanks ! Note : I previously used macro with my old Orbweaver and Synapse 2 without any issue.that's why I do not understand what's going on here...

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Razer.Speedcr0ss
4 years ago
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planecoolLicorice373
posted in Razer Support
Synapse

Filler

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4 years ago
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Darkcyborg
posted in Razer Support
NVMe PCIe Gen 4 SSD on Razer Blade 15 2018 Advanced

Hi! Do you guys know if I can upgrade my SSD to a PCI Gen 4 x4? or does it only accept Gen 3 x4? I wanna make sure it fits before I buy it. Thanks! Andrew

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4 years ago
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james.l10
posted in Razer Support
HELP! Top row of keyboard not working

I have a BLACKWIDOW CHROMA V2, and I have had this problem for a while now where one day all of the function keys and esc key stopped working. Since then I have still not found a solution to this, so I would really appreciate if someone could help please.

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Razer.Caziel
4 years ago
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greatRaspberryGlace014
posted in Razer Support
Razer Kraken X USB

Hello there! Please help. My english is not good at all so please, be patient. I just bought Razer Kraken X USB product, Im very satisfied but, before these I had Razer Kraken USB with synapse 2.0, where was the settings of everything, equalizer (most important for me) and calibration. Now I downloaded synapse 3.0 because it is supporting new Kraken X series, but as you see in the picture, I dont have any other settings except audio volume..what to do please?

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Razer.Caziel
4 years ago
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PANOSPIT
posted in Razer Support
how can i fix my kraken 7.1 v2

because my mic doesnt work and my warranty expired

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Razer.Caziel
4 years ago
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LordDark96
posted in Razer Support
Need help identifying a program that comes with Razer

Hello, I recently came across this program, "CefSharp.BrowserSubprocess (32 bit)" within my task manager, I've never heard or seen of this before installing Razer Synapse 3.0. I'm unsure what this is and why does it come with the razer program and want to know whether I should be worried that this is on my system, and if so, how do I remove it? Thanks.

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L
4 years ago
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Theworrytheyreallyhave
posted in Razer Support
My order

On May 22, 2020 I ordered a Deathadder V2 mouse from the Razer store for delivery to Canada and unfortunately it was shipped without the proper paper work (invoice and tax information) for international shipment. As such, my order was delayed by FedEx and then subsequently returned to Razer by FedEx (I had no input). I sent in a support email detailing my problem and was sent a boiler plate response referring to Covid-19 which had nothing to do with the problem. Now, Razer has no order history in my account of the mouse and yet I have been charged on my credit card for the product. I have tried to use the chat function available to contact support but it will not work. I had briefly been able to speak with someone in technical support but that only led to the boiler plate email not addressing the missing paper work. I have updated my support email asking if I will ever receive my order and have yet to hear back. It would be nice to know if it will ever be delivered and if not, t

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Razer.Caziel
4 years ago
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geddes
posted in Razer Support
goliathus extended chroma P/N location

Hi im trying to register my new goliathus extended chroma mouse mat but i cant find the product number Edit: found it its on the box

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Razer.Caziel
4 years ago
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Frzinnutsoff
posted in Razer Support
Regular BSODs on Blade 15 Mercury White

Hi all, I bought a new Blade 15 as per title in Feb 2020 from the Razer store in Vegas (I am based in the UK though). From new, it has exhibited multiple BSODs quite regularly despite all windows 10 and driver updates being installed. Summary of dump: ================================================== Dump File : 060320-10562-01.dmp Crash Time : 03/06/2020 09:45:00 Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : ffffcc0f`2a91e028 Parameter 3 : 00000000`f6000100 Parameter 4 : 00000000`00040150 Caused By Driver : hal.dll Caused By Address : hal.dll+48188 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+1c2390 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\\Windows\\Minidump\\060320-10562-01.dmp Processors Count : 12 Major Version : 15 Minor V

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Razer.Caziel
4 years ago
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Dr.peruperu
posted in Razer Support
How to get my games??

I bought a razer blade 15 base a few days ago, amazing machine!! It came with a software bundle, but after placing my order I have not seen or heard more about that what so ever! How do I download the keys to get games?

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Razer.Caziel
4 years ago
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zunk3r
posted in Razer Support
Can i add a secondary SSD for storage without voiding my RazerCare?

Hello, I'm about to buy a Razer Blade 15 Advanced 15.6" Full HD 300Hz i7 RTX 2070 SUPER Max-Q Laptop but I need a secondary storage Hard Drive for Storage. I have heard from a shop that I would be able to add another nvme SSD so I'm considering buying an Intel 660p 2TB M.2 PCIe QLC 3D Performance NVMe SSD/Solid State Drive Can Razer confirm that this model would be compatible with such hard drive and that i would be able to install it myself without voiding my RazerCare? Thank You

10111
Razer.Caziel
4 years ago
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ShelBelSuccubus
posted in Razer Support
Razer Raptor OSD Locked when using selector joystick on the back

hi there. i got my raptor in about a week ago and i love it. however last night i started having issues with being able to access the built-in config menu. no matter what direction i press the switch, all i get is an "OSD Locked" error. i can still config from synapse but i cant turn the monitor off without unplugging it. ive tried different cables, different computers, different synapse settings, uninstalling/ deleting drivers via device manager, repairing synapse, fresh synapse install on new device, automatic windows troubleshooting, leaving it unplugged from power and sources for an hour, only having one input plugged in at a time, but nothing seems to be working. i have my main desktop connected through the display port with synapse running through usb c (3.0 60fps mode i believe it was. i cant access the menu to check anymore), and while it does work, i cant change sources without synapse and even then sometimes it works, sometimes it doesnt. help would be appreciated, ive been

823
Razer.Caziel
4 years ago

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