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Razer Support

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  • 57,893 Replies

40096 Threads

J
Jerakeen
posted in Razer Support

Naga 2014 scroll wheel stops working in Chrome

It only seems to happen in Chrome but when I'm scrolling down a page the scroll wheel will frequently stop working. If I reload the page it comes back and works again for a while but fails again after a while. It doesn't do it in any other browser or application so I'm positive that it's not a hardware problem. I'm using Synapse version 2.21. Has anyone else experienced this and if so did you ever find a fix for it? I really don't want to have to start using Edge but this problem is becoming annoying.

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5 years ago
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bitSuperPinkplane660
posted in Razer Support

Razer siren flickering light/Dont show up.

Hi. Got problem with it. The light keeps blinking and it do not show up in the sound recording device. Tested update Motherboard, Switch USB ports, Install and uninstall synapse. Been googling too found 2 threads on Reddit but they redirect too this website aka costumer support. So if anyone know why pls help:D. And its a normal razer siren think its one of the first one they made.

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5 years ago
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PrinceEGY
posted in Razer Support

Razer Naga Chroma t responds only with strong pressure

Hello, so i had this mouse for like 2 years and now i got i problem with some buttons like middle wheel click and the right click it's not responding when i press it normally with normal force it needs a stronger force than the normal to work and this bothering me, anyone got this problem before or know a solution for this ? thank you

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5 years ago
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RECONBunny
posted in Razer Support

Blackwidow Chroma removable caps?

I have the V1 Blackwidow Chroma and I want to clean my keyboard but I ain't pulling anything from this 200+ dollar KB without confirming if the keys come off first. This may sound silly but I really need to know.

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5 years ago
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I_Is_Mayhem
posted in Razer Support

Razer Cynosa Chroma

Hey guys, just wanted to find out if any of you guys know if the razer cynosa chroma keyboard is compatible with the ergonomic wrist rest that comes with the ornata chroma and other various keyboards? I know that the wrist rest is magnetic but I can't seem to find out anywhere if it fits onto the cynosa chroma keyboard. Any replies would be much appreciated. Thanks!

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5 years ago
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NecroSyri
posted in Razer Support

Razer Nage Elite Chroma only move vertically

Hi, Recently my naga stopped working, it happened suddenly while playing (SLay the Spire, if that matter). The cursor was suddently blocked, and only moved vertically. I already had a few problems sometime with mouse not responding correctly, but it wasn't often, and I just had to unplug and plug it againt for it to work. This time, when I plugged it back, it worked for a few seconds, and then only vertically again. I've tried uninstalling drivers, Synape, cleaning everything, and pugging it back after reinstalling everything, it worked for like 1/2h, and stopped, no matter what I do (can be playing any game, or just browsing web, or even doing nothing and staying on desktop, nothing in particular that triggers this bug) I contacted support, they gave me 2 things to try : Unplug, and plug while holding left, right and middle click. I heard the windows pairing noise, mouse light didn't turned on, and mouse was totally unresponsive. I unpluged and repluged, it worked for 10 mins before

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5 years ago
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esape
posted in Razer Support

Razer Raiju Tournament.

The right stick is useless in Destiny and Division games. Firmware v1.03.01_r1. How do I install the previous version. Firmware v1.03.01_r1 to v1.01.00_r1?

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5 years ago
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FiremonkeyDarkap
posted in Razer Support

Section of Ornata lighting not working

Hi guys, I have the Destiny 2 Razer Ornata Chroma. For some reason roughly the middle section of the keyboard, about F9 to scr lk, the lighting doesn't work. Does anyone know a fix for this? It has happened once before to me and fixed itself, but now it doesn't seem to want to fix itself this time. Have tried reinstalling synapse, different versions of synapse and different computers.

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5 years ago
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1803D00700213
posted in Razer Support

Cancel product registration

Good day! Can I cancel product registration if I sell the mouse to another person?

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1
5 years ago
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Ryozun
posted in Razer Support

Razer Silver Redemption

I won some silvers and I wanted to buy items, whenever I posted all my details correctly I click on "PLACE YOUR ORDER" and it goes blank

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5 years ago
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orlandofuriosoo
posted in Razer Support

Razer Blade 15 (2018) Trackpad Horrible?

i need some help because im at my wits end with this trackpad. I dont know if its a software issue or hardware but i feel like my tackpad is very jumpy and glitchy. two finger scrolling is smooth and then either jumps up the page a scroll or down a scroll, resting my thumb on the left click or attempting to drag and drop causes the cursor to spaz out 50% of the time. i thought it might have been the placement of my hand but other windows pcs dont do that. i have reinstalled the drivers and upgraded to windows 1809 and still have this issue. https://www.dropbox.com/s/eklbsyb5ruoa048/Video1.MOV?dl=0 https://www.dropbox.com/s/706qjryah2zqfl3/Video2.MOV?dl=0 anyone else able to recreate this issue? One finger touch and tapping dragging etc works fine. dragging and dropping from the right edge of the mouse pad with my palm over the laptop fine also.

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5 years ago
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LegendOfIP
posted in Razer Support

Recent Synapse Update Broke Nari Ultimates Chat audio

Ok so ever since the most recent update i've been having issues with my nari for example buzzing noises which have stopped, But now the chat audio has broke and is way to quiet. The only way i have of fixing this is keeping synapse uninstalled which is a no go since my mouse needs the custom dpi.

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5 years ago
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technoCrimsonGlory641
posted in Razer Support

Thresher ultimate for xbox: audio not working

Hey guys, I have 2 weeks old thresher ultimate xbox-version and it just stopped working on my xbox. I played for 15 minutes and all of a sudden no sound. It works beautifully on my computer, but when i connect it to my xbox, i can't get any audio whatsoever. When i connect to xbox, it says that headset is in use and i tested it in party chat that does my mic react to any sounds and it does work as it should. I bought new optic cable just in case that old one was broken, but still nothing. My settings in xbox audio output are just the way these installing manuals say. Usb from audio hub to xbox, optic cable from audio hub to xbox, fully charged headset, paired audio hub and headset, power cycled xbox.. I need help so bad! Has anyone faced something like this before and what else can i do? I have contacted razer support and they dont have any idea.. All tips are helpful. Thank you in advance.

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5 years ago
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buzztodaySnow740
posted in Razer Support

Razer Nari keeps disconnecting and reconnecting rapidly

Hey, So my Razer Nari wireless headphones (maybe 2 months old when this started happening) have been disconnecting and reconnecting during play seemingly at random. Sometimes it will just beep twice and be done, but other times there are 8-10 different toned beeps in quick succession. If I switch the USB port that the receiver is in, the disconnects hold off for a time but eventually return. I have been unable to find any reference to this same problem. Thanks

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5 years ago
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box___
posted in Razer Support

Razer nari ultimate charging

Hello Everyone! I was wondering if I could leave the razer nari ultimate charging when I go to sleep. Is it harmful for the battery? Cheers! :)

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5 years ago
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SamuelLGuima
posted in Razer Support

Razer Blade 15 base with horizontal flashes on screen

Hello A few days ago I bought the Razer Blade 15 base model with the GTX 1060 max-q. As soon as I put my hand on it I updated every driver possible to avoid any issue with old drivers. Windows is now on it last version, same with graphic card driver and so on. Unfortunately, I`m getting this annoying issue with the screen. Randomly horizontal thick and bright lines appear across the entire width of the screen and last no more than 100 ms or so. It occurs randomly but constantly every few minutes in any brightness level and regardless of computer being on battery or plugged into power. It occurs also every time I plug anything on any USB port and when I activate of inactivate the bluetooth toggle. Is it a defective mother board? This is a very expensive laptop to keep with an annoying screen issue like that. I uploaded a short video on youtube showing how the screen blinks this horizontal lines when bluetooth is toggled on and off, but it occurs exactly like the same way with usb b

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5 years ago
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znapee
posted in Razer Support

How do I validate, authentication code isn't working with MOL

I can't authenticate my code and I can't use the points that I purchased, Srsly? Date and time are sync and my google account is authenticating just fine on its own. But with Razer it is says that I have the wrong code. Is there a QR code from the Razer site that I need to scan again? There's almost information on this at all on the Razer site. Garbage.

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5 years ago
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Ebonynetworkhit883
posted in Razer Support

Kraken Tournament Edition sound quality problems

Hey everyone. I just bought a Kraken TE and I had high hopes for it. When I put them on and downloaded synapse 3, it sounded like a $15 generic headset and playing games and listening to music sounds so bad. It’s really muffled and the range isn’t good at all. I’m wondering is this just how it is or am I missing a driver or something? I’ve turned on THX and also turned on surround sound in synapse but nothing works. Any info would be great, thanks.

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5 years ago
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Olivinefirsttoday755
posted in Razer Support

Razer Deathadder lights turning on after few hours of sleep

My Razer Deathadder has the lights turning on after a few hours my computer went to sleep when I had "switch the lighting off when the display is turn off" checked.

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5 years ago
A
alammar.199350
posted in Razer Support

hello,

Hello, I bought your gold coins and the balance was cut off from my card but I did not receive the gold coins , thank you

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5 years ago
S
ScytherHQ
posted in Razer Support

Razer Cortex Mobile not working

When I try to download the Razer Cortex app on my Android phone it says "This device is not compatible with this version", yet on your website the only requirement is that it has to be Android Version 7.1 but my Android phone is Android Version 8.1.

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5 years ago
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pulsebyteAlmond838
posted in Razer Support

Synapse 3 dont see Razer Trinity, "Razer Device Control" Driver cant install

Driver without of certificate cant install on 64 bit Win 7 system, its hard like hell... used like 8 tips on web and failed.... "Razer Device Control" always denied to install. only one try when i made it when push F8 before started windows and started without of autentication of drivers, but its temporerly way till next restart system and drivers gone.... Please support make that certificate for this driver bcuz i cant enjoy this fantastic mouse

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5 years ago
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znapee
posted in Razer Support

Invalid Token/Code

Hi there, So I changed to a new phone but with the same number, Now the codes from my authenticator app aren't working. I tried looking for a new barcode to scan but I cant find it anywhere. Does anyone know how to find it ? please help.

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5 years ago
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Armageddon7272
posted in Razer Support

NEVER WILL I BUY FROM YOU AGAIN

Yeah Razer suck. Because I bought mine through a " None Authorized Razer seller " Which I didn't KNOW I can't have a RMA This was their reply to Me today. Hi Robbie, We really apologize but our back office have checked your case and the proof of purchase that you have provided and they said that since the device was purchased from an unauthorized re-seller, they will not be able to replace the device So I'm now stuck with a £200 paper weight through no FAULT of My own !! Thanks fro nothing Razer. I Will NEVER buy another product from you again !!

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5 years ago
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Povell42
posted in Razer Support

Synapse 3 startup disconnects monitor

Whenever Synapse 3 boots up on my computers startup, my monitor disconnects and says there is no signal. It sometimes comes back on, but frequently I need to unplug and replug the HDMI cable. I have confirmed it is Synapse 3 app causing it. I have uninstalled and reinstalled the program with no change to the issue. I have also made sure the program is set to startup in tray but it still boots up on my screen. This happens on both my Samsung Q6FN and a Vizio M-series TV plugged in HDMI to a GTX 1080 card

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5 years ago

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