Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 43,438 Threads
  • 62,138 Replies
43438 Threads
N
nino_mhr
posted in Razer Support
Razer ELECTRA v2 USB surround 7.1 code

Hi I didn´t get any code for razer surround 7.1 software with my Razer Electra v2 usb headset. What should I do?

1015
Razer.Speedcr0ss
4 years ago
C
Changdude
posted in Razer Support
Return label

On November 30th 1:28am i placed an order for the razer blade 15 1660ti 144hz 1tb+256g ssd model. Soon after i contacted their live support at 7:12am on the same day, November 30th. I requested a cancellation of the order stating that the shipping time was a little too late and the supporter, Jadicvic said the order was canceled and he would send a confirmation within 24 hours. During this time when i checked the status of my order, the circle above processing was still hallow meaning it has not passed or complete that stage of the order. However at 7:24 pm of November 30th i got an email saying the order is ready for shipment and they would charge my card. Not only did support Jadivic say that my card would not be charged, he failed to cancel the order without any notification. Within minutes i was on the waiting list for live chat support. i was 48th-52nd on the waiting list and decided to stop waiting at 1:30am when i was 4th in line because live chat support would end at 1am EST. T

141
Razer.Speedcr0ss
4 years ago
S
S1LVER1MPACT
posted in Razer Support
Razer Blade Pro 2017 FHD

Bought a refurb from Razer.com on 2 October 2019, nothing but issues ever since. I've had to re-install windows several times, never came with a valid copy of windows, flickering backlight, games run laggy, and I am not sure what else to do. I bought this for when I am away from my desktop but it really doesn't seem like a good enough product. Here are a few more issues that I need help with. 1. Cannot register because my product number is invalid (RZ09-0220), how do I fix this? 2. Backlight flickers about every 10 minutes, how do I fix this? 3. Games don't run like they should, lagging, stuttering, low fps. Already reinstalled drivers, reset windows, set the GPU in Nvidia. What else can I do?

15
I
4 years ago
K
killergamer95
posted in Razer Support
Problem with Personal Detail

Hi, i'm new here and i try to compile my personal detail, but when i press the button save changes the page don't save nothing, what should I do to solve this problem thanks if someone can help me :D

1543
Jenjar
Vanguard
4 years ago
T
trendsmartGunmetal191
posted in Razer Support
Help me with my Razor mouse

So recently I bought a razor mouse for gaming (Razor viper). The problem is that I really do not think that it is helping me out with speed. It lags and even does not even shoot where I want to shoot. I do not know whether it is faulty or not. I am really very worried. What should I do?

1218
ZjemCiKolege
4 years ago
N
Nichols2724
posted in Razer Support
Help for registering

Hello, I have the LIAN LI 011 Dynamic case that was designed by razer. When attempting to register the product on razer.com, I cannot find the Serial number or product number on the box or the case itself. Can someone help me with this? -It is kind of late here, so i am unable to contact support.

56
Razer.Caziel
4 years ago
R
rambler358Insider
posted in Razer Support
“You have insufficient privileges to reply here.”

Being a Razer fan and having a few Razer peripherals, I’d really like to participate in the forums. However I’m unable to do so and the subject message is displayed at the bottom of the forums. How can I get sufficient privileges to post in the forums here? Thanks!

25
R
4 years ago
J
Junhanp
posted in Razer Support
Razer Blade 15 storage corruption

3 month old razer blade 15 basic, missing D drive, which is 2 tb, not sure if its a hardware or software issue, is there any fix for this? Checked disk management and there is a uninitialized disk 0, however I cannot initialize it

10
J
4 years ago
Y
Yogybear310
posted in Razer Support
Gears of war edition thresher mic not working

I finally got my headphones after waiting almost forever and when I set them up the microphone isn’t working I’ve tried it all and the only time it kinda picks up sounds if if I blow air directly into the mic but it won’t pick up any sound at all other than that

21
Razer.Speedcr0ss
4 years ago
O
Obliterates
posted in Razer Support
Razer Atheris No Longer Able To Connect Bluetooth?

I've had my mouse for a while and when I first got it, the bluetooth capabilities worked. However, it seems my laptop can't seem to discover my mouse via bluetooth. I've noticed, however, that my iPhone's bluetooth can pick up the mouse. Is this a Windows 10 issue? I've updated drivers of the mouse and of my Bluetooth adapter. I feel like i'm at a dead end. Can anyone help me please?

1261
Razer.Speedcr0ss
4 years ago
A
adecarlo
posted in Razer Support
Order Received/Processing

So on Nov. 8th, I put an order in for the Razer Stealth. Only to find 8 DAYS later, they canceled my order with no email or information telling me. So 2 days ago, I placed the order again (since it never charged my card) and the progress of the order has been stuck on received after 2 days. It hasn’t even processed the order, yet alone sent me and email saying the received it. This is super frustrating because we called the bank and they said they never cancelled the purchase. It is like Razer refuses to even process my order, as this is the second time this happened. Does this happen to anyone else??? I tried calling customer service to ask wtf is going on with the order and was put on hold for 2 HOURS.

775
Razer.Speedcr0ss
4 years ago
B
Brother_Armiel
posted in Razer Support
Razer Core X Problems

I recently got a Core X for my Razer Blade Stealth 2016 i7-7500U together with a MSI RTX 2080 Super. Upon setting up the card in the core and installing all updates to Windows, Intel drivers, BIOS and Firmware, and eventually even reinstalling the Thunderbolt software, the Core still won't connect properly to my laptop. When plugged in, the Stealth recognises the core for about a second, then it disconnects and the core + GPU begin to cycle down (lights on GPU turn off, fans begin to slow etc.). A second later the core reconnects, everything lights up and starts spinning again and the Thunderbolt program can see it - until, once again, it loses connection and the core + GPU powers off. Eventually the Core + GPU will stabilise and remain on, however at this stage the stealth is not recognising the core at all, and appears to merely be powering the box, nothing more. The fans on the GPU are running at full throttle, and it will remain like this until I manually turn it off. It shou

371
Razer.Speedcr0ss
4 years ago
R
reviewthinkSunray880
posted in Razer Support
Need help in tracking shipment

Hi all, I ordered a keyboard one week ago. I got the emails of received and shipping confirmation but when i enter the link to track my shipment via FedEx, it directs to another shipment. Thus, i guess Razer gave me wrong shipment ID. I already sent an email about this issue to Razer but 2 days later still get no response. I don't mind for waiting long as my location is in Australia but it is stressful to not know what's going on and where is my package rn. Can anyone give me any clue?

11
Razer.Speedcr0ss
4 years ago
X
Xenor123
posted in Razer Support
Deathadder elite double click

Hello i have issue with my mouse. Some times when i click left mouse button it double clicks. I was searching in Internet but i culond't find anything taht would help me. Plz halp

64
Razer.Speedcr0ss
4 years ago
H
heavenTuscanytechno533
posted in Razer Support
light on color on headphones (mobile) help pls

how i can on lights or change lights on mobile ? when i used first headphones (nari ultimate - lucio edition) and i search connection headphones light up with white color then i use cable to mobile and headphones will be perfect (light and function) but after they hale low batter they cant light on like before (after charge i mean) what i can do (sorry for bad english)

21
Razer.Speedcr0ss
4 years ago
K
knight_Rider07
posted in Razer Support
Naga Trinity

Sensibilidade do mouse em jogos e no Windows, para cada jogo tenho que ajustar uma sensibilidade, para navegar no Windows tenho que ajustar a sensibilidade e isso esta muito chato, hora esta lerdo de mais hora esta rápido de mais, tem como deixar padrão ou é assim mesmo?

1151
R
4 years ago
M
MinscTDP
posted in Razer Support
Deathadder Elite lighting preferences overridden by games, stays after game is closed

The lights on my Razer Deathadder Elite started coming on, and staying on, despite being set to None in Razer Synapse, in the Mouse > Lighting > Scroll Wheel and Mouse > Lighting > Logo tabs. This started when I downloaded Just Cause 4 during the Steam free play weekend, and I also bought Hitman 2. I have never seen the lights come on for any other game, so to see the mouse light up just because I launched a game was surprising. Worse, upon returning to desktop, the lights stay on. I have to launch Synapse, go to both the lighting tabs, change it from None to Breathing (or any other effect) and then back to None to get them to turn off and stay off - which only lasts until the next time I launch one of those games. Please fix this, or explain a workaround that will permanently disable the lights or prevent games from affecting the lights in any way. I can see how if my keyboard lit up too and it sync'd with the game that this would be cool, but frankly, my hand is on

132
R
4 years ago
A
AntiqueRubyCITRINE272
posted in Razer Support
Help. I want to learn HN 00... RZ00... of the keyboard

I want to know HN 00... RZ00... Your keyboard. My problem is that the packaging was lost and the sticker damaged on my Razer DeatherStalker keyboard. Can this information be obtained through Razer Synapse 2.0 or otherwise.

2461
R
4 years ago
N
Naruto008
posted in Razer Support
Probleme prise jack sur manette wolverine tournament édition

Bonjour, j'ai un probleme avec ma manette wolverine tournament édition xbox one j'entend le jeu et les gens me parler quand je branche mon casque micro mais par contre je ne peux pas répondre comme si le micro était désactivé alors qu'il est sur ON j'ai essayer de changer de casque les ecouteurs mains libre de téléphone et toujours pareil avez vous une solution? Merci par avance

41
R
4 years ago
S
Stoogatronic
posted in Razer Support
Razer 1

Razer 1 mobile phone, top of screen not working. What options do i have?

1551
R
4 years ago
A
aeroTealvision619
posted in Razer Support
Cant use synapse with razer mamba

So previously synapse was working fine for me however recently with new updates i cant seem to access synapse to adjust my mouse anymore when i redownloaded synapse its stuck at the main page. http://prntscr.com/puut54 <its stuck here

1151
R
4 years ago
FrozenFireVR
FrozenFireVRInsider Mini
posted in Razer Support
Firefly doesn't work with wall socket?

I wanted to use my old firefly as a phone mat with lights.. Tried plugging it into an unused adapter that came with a phone but nothing seems to happen. Does it not work like that?

10
FrozenFireVR
4 years ago
F
flowEarthYellow562Insider Mini
posted in Razer Support
why there is something peeling off the mouse after couple months

I don't know why razer mouse have something peeling off, why bottom isn't simply from plastic.And i am not talking about sticker, that you take off from new mouse. This reduces lifetime a lot. Than it is useless, because there is to much friction. Anyway i am getting fnatic my next mouse. Razer sucks, drivers cause lag, wasn't addressed years...

412
R
4 years ago
R
rhenzo21
posted in Razer Support
Can't get my authentication code

I deactivated my mobile number used on my razer account because im having an issue so i just wanted to replace with my new mobile number please help razer. So i can make recharge on my mobile games

32
R
4 years ago
M
MesmesD
posted in Razer Support
Crashes and force closing Razerphone 2

I've had the Razer phone2 from beginning of the year and i'm overall not disappointed. But for a while, i believe since android 9 it has gotten so unstable and crashes at specific games or app. I play bloons td 6 with a friend while he's having no problems at all playing on his android device im gettin a complete crash and my RP shuts down and restarts suddenly, it didn't lag whatsoever it randomly chrashed. Same on archero, the Asphalt 9 app sometimes crashes but doesn' t let the phone restart it only crashes and i have to restart the app only. But on every other android device, those games seem to work just fine. I did delete the cache of the games, reinstalled them and even factory reset the phone completly, It didn't change a thing. I doubt i'm the only one experiencing those issues, not with those apps in particular, but similiar. My questions are, how is it going to be fixed? What else can i try? I'm really at a loss because i don't wanna give that phone away and replace it with

31
R
4 years ago

Badges

View More
CookiesCookie settings