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Razer Support

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  • 57,809 Replies

40035 Threads

J
JanBarton
posted in Razer Support

My headset isn't working after the last Synapse 3 update

Hello there, yesterday (01/10/19) I updated Synapse 3. After that my headset Razer Kraken Tournament Edition stopped working. More accurately, when I want to listen to something, I can hear only popping. When I uninstalled Synapse 3, headset worked, but when I installed Synapse 3 again, it started to give off the same popping. I'm sending a link where you can listen to how it sounds: https://drive.google.com/file/d/15RTrpWumj_BN9Qtxj6vOzYSJ1qOeTuf_/view?usp=sharing (I couldn't upload it here, so I uploaded it to Google Drive). I think, there is no issue with the headset, 'cause I tried to connect it to my phone and it was normal. Is possible, there is a problem with the USB dongle? Please help me. Sincerely Jan Barton

22
J
5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Razer phone 2 and Razer wireless charger question

If I was to leave my Razer phone 2 on my Razer wireless charger even when battery is at 100%, basically using the charger as a stand for the phone, would that be bad for my phones battery life later on down the line?

3
A
5 years ago
aroze123
aroze123Insider Mini
posted in Razer Support

Philips Hue & Synapse 3.

Ever since I updated my Synapse 3 Software to the latest firmware update, I’ve been having issues where my Philips Hue bulb keeps flashing at a random rate. It does not happen when I switch to quick effects but then obviously I can’t use advanced effects for my keyboard and other peripherals and it’s really a pain. Even if I make the advanced affect only static, this problem still occurs I have already talked to (Razer) online support but the problem still isn’t fixed and I’m not always available to be talking to support so that’s why I came here. Here’s a list of stuff I have already done -Full repair of Synapse 3 -Full Re-Install of Synapse 3 -Multiple Reboots -Latest Windows update -Latest Synapse Software -Driver re-install -Hue bridge Disconnected and re-connected -Multiple Wi-Fi reboots

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aroze123
5 years ago
S
Skynetxp
posted in Razer Support

Synapse 3.4.131.12521 broke my audio

I own Razer Kraken Tournament Edition. So far they worked perfectly until the last update 3.4.131.12521 which i got installed yesterday. The audio is completely broken. From the headphones i can hear only bbbzzzzzzzzzz and nothing else. Uninstalling Synapse 3 the audio works again, but of course I cannot use THX and other audio features coming with Synapse. Reinstalling it, as soon as the software is up the sound gets broken again. I tried to uninstall also Creative X-FI drivers of my sound card, but nothing changed, last Synapse update, or the module of the headphones, is broken and there's nothing I can do. I just can't use my headphones which I bought and paid. --- [LEFT]Kraken Tournament Edition[/LEFT] Synapse 3 v3.4.131.12521 Windows 10 1809 build 17763.292

3
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5 years ago
cezarystudio
cezarystudioInsider Mini
posted in Razer Support

Razer Nari - Microphone not working

Hello :) I bought two Razer Nari headsets, and I have the same problem on both. Microphone is not working. I was looking on the internet for that problem, and I found this: https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/?sort=new A lot of people have the same problem as me, and I don't know how to fix it. I tried to change my account to a new created one, and it worked. But not for long. After one computer reboot, the issue came back. I wrote to the Razer Support, and they didn't helped me. They just said, that I should refund my headset. My question is: what should I do? And btw, a bought my second headset after like 2-3 weeks from the first one. Why? Because I read that Razer released a new Razer Nari update. So should I refund another headset? My operating system: Windows 10 Education x64 with newest updates. If you want any more informations or screenshot, then just say that.

10
N
5 years ago
H
hojinek
posted in Razer Support

Razer Synapse 3 does not recognize Razer Kraken 7.1 V2

Hello, I have a problem with recognizing all my Razer devices. My Ornata Chroma and Deathadder Elite do not have any problems but I can not connect my headphones to Synapse 3. I have tried the older version of Synapse (2) but that problem recognizes just my Razer Kraken 7.1 V2 and without the other devices. I have tried to uninstall and reinstall Synapses, creating new accounts, switching USB connectors but nothing helped me. I would appreciate your answers.

1
T
5 years ago
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NIkoTodd
posted in Razer Support

Naga Trinity Scroll Wheel makes empty turns.

Hello, My question is: how to set the mouse to avoid skipping elements or lines? When you turn the wheel down or up, every few turns it skips one "stage". I'm referring to the physical feedback when you scroll as a stage. For example: you scroll a web page 4 times with the wheel and it's fine but the fifth time you turn it - nothing happens! It's the same in games: in Minecraft when I scroll the slots, every 5th or 6th turn (depending on the speed you've set up in settings) IS EMPTY! Changing weapons in other games is unreliable - you have to constantly look to see if you've scrolled to the right one, or you have to scroll one more time because the last turn did nothing. I tried different "lines at a time" in windows mouse settings but it didn't change that behavior. It's very annoying and it can break your experience in games, browsing, and software! Any help will be appreciated. Cheers!

0
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5 years ago
Sparta_EN
Sparta_ENInsider Mini
posted in Razer Support

Windows RE NOT WORKING after cloning to another SSD

I've installed a new SSD(970 EVO 1T) and cloned my old SSD directly via an NVMe hard disk case using DiskGenius. Then I put the WinRE partition to the end of the hard drive and expanded the system partition. When I tested the Recovery Mode, it turned out that "Only support running under WinPE". I don't know how to fix this issue. PS: 1. The data on the old SSD has been wiped. 2. I didn't back up any data. 3. The installation image(install.wim) on the first partition is in good condition.

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Sparta_EN
5 years ago
D
DerpyMexie
posted in Razer Support

Chroma lightning not working

I have a razer deathadder elite and whenever I open my razer synapse my lightning stops working. I uninstalled razer synapse and the lightning works but now I installed it again and whenever I start my pc i get the old lightning effects I had before I installed synapse again. And if I open razer synapse the lightning freezes

0
D
5 years ago
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NixAshes
posted in Razer Support

Mouse Buttons not working in BlOps4 since update

The other day I had two updates pushed to me, one for Black Ops 4, and one for Synapse 3. Ever since then, my side buttons and wheel left/right aren't working properly in-game. My Chroma lighting across all my devices (keyboard, mouse, headset and base station) has become buggy and downright spastic at times, as well. I did consider that perhaps Activision put something in place to nerf the extra buttons, but I don't think that's the case. For one thing, even changing settings on my mouse in Synapse is slow af now. The lighting thing may well be a separate issue, but I can't get a lighting profile to stick to save my life. And - this is the most telling part, for me - some of my side keys *do* work, but there's about a 5 second lag between pressing the button and the action happening in-game. ETA: It's not just in-game, it seems that the issue with my mouse buttons is a general problem. I just haven't used to for work since the update ran, so I wouldn't have found out about that yet.

0
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5 years ago
TK-1987
TK-1987
posted in Razer Support

Razer refusing to refund me for returned laptop and lied to Paypal about recieving it

So on December 4 2018 I decided I wanted to buy the new Razer Blade Stealth 2019. The new mx150 seemed like a good balance of power in a portable package. After it arrives on December 13 2018 I discover that my unit had noticable coilwhine when under load. I give the laptop week to see if it would be a problem and determined December 20 2018 that I didn't want to keep the unit and wanted to return it within my 15 day return window. I get an RMA from razer and am told to send my laptop to: Razer KULS, LLC. Doors 1-6 24760 S. Main St. Carson, CA 90745 I take it to my local Fedex and pay for the shipping back as Razer did not provide me with one and did not specify that I would be getting one. Now December 25 2019 I get another email from Razer with a shipping label saying to send my laptop to: Razer USA 9 Pasteur Suite 100 Irvine, CA 92618 Carson, CA 90745 At this point I'm panicking because this is a different address than what I was given and when I email them back saying I got t

1
TK-1987
5 years ago
W
windowpainzzz
posted in Razer Support

razer blackwidow chroma keyboard not showing in synapse, but razer deathadder elite is

I have tried unplugging and replugging it back in, uninstalling and reinstalling razer synapse, and my computer also shows it in settings. if anyone can help that would be great.

1
Jenjar
Vanguard
5 years ago
A
Alik0123
posted in Razer Support

Overwatch lighting efects dont work

I have actualy this problem. I bought Razer Cynosa Chroma and Razer Deathadder Elite...i have razer synapse and i enable overwatch there. But when i start this game, lighting efect stuck and nothing change when i play (still stuck)...After i exit game lighting efect work again..... Do i something wrong for play OV with lighting efects? ...Fortinte lighting efect work prefectly. Thank u for your answer!

0
A
5 years ago
Jithvan
Jithvan
posted in Razer Support

Razer Blade Pro 17 screws at the bottom falling off.

I realized that one of the screws at the bottom of my blade has fallen off and is causing my chasis to become loose. Does anyone know exactly what kind of screw it is an where I can get a replacement screw? My warranty ended in September 2018 so i'm not sure if razer support can send replacement screws.

1
Razer.Caziel
5 years ago
H
HelloTuna
posted in Razer Support

Razer Kraken USB Low Volume

Hello! I just noticed that my Razer Kraken USB is not performing the way it should be. I noticed that my kraken is giving low volume while I was searching for good volume/eq settings for Kraken and people was recommending 70 volume. I thought they were crazy but then I searched "Razer Kraken USB Low Volume" on google and I came across other people having the same problem with their kraken. They were saying "End USB apo" but I don't have USB apo on task manager and I'm about to go nuts. Please help.

1
Razer.Caziel
5 years ago
W
WellItsPaul
posted in Razer Support

Razer Synapse 3 won't start

Hey! First of all: I'm from germany and I'm sorry if my english is not the best. My problem is that razer synapse 3 just won't start anymore.. I tried to do a clean reinstall with revo uninstaller but it's still not opening. I tried everything but it's not working. It always says "Razer Synapse is not active" and if I click on the "Start Razer Synapse" button the little loading thing shows up for a second, disappears and nothing happens.. I seriously don't know what's wrong with synapse. Maybe I just have to wait for another update. Paul

1
Razer.Caziel
5 years ago
M
MontyA
posted in Razer Support

Razer Kraken 7.1 V2 Calibration not working

Recently the calibration hasn't been outputting any sound while trying to calibrate. My headset works fine with all applications apart from Synapse itself. I have tried reinstalling the application and made sure that all other drivers are off. I checked on my laptop and the calibration seems to work fine. Anybody got any ideas what might be preventing this from working?

2
K
5 years ago
W
WebWeasel
posted in Razer Support

Kiyo ring light only partially lit.

When my camera turns on, all the LEDs are lit but within a few minutes some LEDs shut off.

4
W
5 years ago
F
firstLightBrownvine341
posted in Razer Support

Synapse 3 + Hue + Overwatch not working consistently

The Overwatch integration with Hue works on game startup for a little while, but then it stops working after 15-20 minutes. The keyboard integration continues to work fine. The Hue strip just gets stuck on one color (usually the default Overwatch orange), but it no longer flashes when an ult is ready.

1
F
5 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Razer zSilver Expiry/Expiration FAQ

Razer zSilver Expiry/Expiration FAQ 1. How can I check the expiry/expiration date of my Razer zSilver balance? A: Log on to Razer zVault and on the top right corner of the menu bar, click on your avatar and select "Account Summary." All Razer zSilver earned up till October 2017 will expire on October 31, 2018 (UTC/GMT). Thereafter, Razer zSilver that you earn each month will expire 12 months later. 2. I am unable to view my Account Summary. The Account Summary option is not available. A: Your Razer zVault account may be unverified. On the top right corner of the menu bar, click on the [VERIFY] button and complete the verification process. Your Razer zVault account must be verified before you can utilize your Razer zSilver balance. 3. I earned Razer zSilver but it is not reflected in my Razer zVault account. A: You have not clicked on the [CLAIM] button to transfer the Razer zSilver to your Razer zVault account. For Razer Insider achievements, the Razer zSilver must be claime

57
Q
5 years ago
W
webRacingGreenfast465
posted in Razer Support

Razer Kiyo focus not working after update.

Good day, Purchased a Razer Kiyo, worked great. Razer Synapse decides to update, and not I cannot adjust my Kiyo's focus in either the windows camera app, or OBS. Windows driver info Driver Provider:Razer Inc Driver Date:1/2/2017 Driver Version: 6.2.9200.16442

6
T
5 years ago
S
stavrosmangaros
posted in Razer Support

Razer Raiju Ultimate v1.04 firmware

Hello, a fellow member returned his raiju ultimate controller through the RMA process and got a new one with the v1.04 firmware inside and it works perfectly. People who tried to buy the controller a couple weeks ago said that it was out of stock pretty much everywhere. Now a new batch comes with the v1.04 inside that seems to have fixed the problems. I RMA'ed mine as well but as i talked to them they arent sure whether their stock is of the new batch here in Greece. Could u possible get us the link for the v1.04 firmware of the Ultimate (and the Tournament for those who have it) so we can finally use our controller? Thank you very much in advance!

16
C
5 years ago
D
DerDennis03
posted in Razer Support

Thresher Ultimate Xbox One X - random noise / clicking noise

Greetings from Germany! Have a two weeks old Thresher Ultimate for Xbox One and have set it up acc. to the manual. It worked fine so far. Just yesterday the headset's volume got extremely low and I permanently hear a random noise in the background, plus some clicking noise from time to time. If I push the Dolby button on the station, it permanently sounds like sitting in a tin bucket. As I said, this negative effect came out of a sudden. It worked before and I didn't change any settings! Strange: If I switch the station to PC mode (whilst still connected with my Xbox), sound is excellent again. No clicking, no noise, but it is extremely loud and whilst in PC mode, you cannot turn down the volume.... My Settings on Xbox One X (translated from German): HDMI Audio: Headset Optical Audio: Bitstream Bitstream: Dolby On the right side "Headset Audio" appears then: Headset: Windows Sonic for Headsets HDMI or optical audio Headset: I have checked the box (yes) Have tried differend settings

2
D
5 years ago
L
Llamasing
posted in Razer Support

Razer leviathan mini making humming sound.

Hey, I recently bought a leviathan mini. More than impressed by the sound it produces and all that, but for a while after I stop playing music/movie it makes a humming sound, it stops after a while and soon as I play audio it starts, so if you listening to something at low volume you can hear it at a short distance. It isn't obnoxious but I would like to know why it is doing it. It did it over 3.5mm and bluetooth ( using a 4.0 A2DP adapter not aptx which I will order if it fixes it ). If need more information just ask.

0
L
5 years ago
B
bitBlackBeansigns526
posted in Razer Support

Nari Ultimate Hypersense Xbox one X

Hi Im having trouble getting Hypersense to work while using my headset with my Xbox One X. I connected it to my computer and the Hypersense works fine with any game. Connecting it to my Xbox using 3,5 input I cant get the Hypersense to work at all. Tried it with Rdr2. I understand (after i bought the headset - my bad) that i cant use the bluetooth and because of that I dont have the thx spatial sound. But in the description it says that Hypersense should work with any device - like with my xbox. Any ideas? I bought the headset for my xbox because of the hypersense function so I really want it to work. Best regards, Johannes

2
R
5 years ago

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