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  • 42,006 Threads
  • 60,306 Replies
42006 Threads
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DuskLycanroc
posted in Razer Support
Synapse 3 crashes after login

So recently I started having a püroblem with Synapse 3 just rtuning off after loggin in, but Razer Central stays open, so bnasically my current keyboard settings aren't applied all the time due to Synapse 3 not being open. My current keyboard is the Razer Blackwiddow Elite and I already tried reinstalling and restarting Raz er Synapse.

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Razer.Caziel
5 years ago
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dOp3RInsider
posted in Razer Support
userdesktop cortex error?

just as the title says. when i update razer cortex i get a error saying something about 'userdesktop' cani ignore this error or try to reinstall?

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5 years ago
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Manuzza
posted in Razer Support
RazerBlade 15 2019 RTX Advanced Model

I recently bought my first RazerBlade 15 laptop ever, less than a month and im soo in love. I was wondering if there are issues with the laptop remaining plugged in while at 100% battery indicator, should I disconnect the laptop when it reaches 100% indicator ? or does the system know when the charge is full and stops accumulating electricity ? thanks for the help !

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Maximusisback
Vanguard
5 years ago
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Impostor10
posted in Razer Support
Blade 14 2016 GTX 1060 Battery Bulge

Hi all, I've had a Blade 14 with the GTX 1060 since December 2016. After about a year, in November 2017, the trackpad started to raise up and stop working. I suspected it was a bulging battery, but when I sent it in Razer assured me the battery was fine, replaced the trackpad, and sent it back. Of course, three months later the trackpad was raised again. This time they replaced the battery (for free); this was March 2018. So, it's been about another year, and I'm noticing the issue is happening again. Obviously, I'm out of the warranty period, and I know the options (buy a battery and replace it myself or send it to Razer to replace for probably 3x the cost). My question is - is there a way to prevent this issue from happening, or is this just an issue with the batteries or design? The system typically sits plugged in, running, and open on my desk, with Synapse set to "quiet mode" unless I'm actively using it (which, frankly, I've done less and less since kicking my WoW habit

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5 years ago
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Spammiej
posted in Razer Support
razer surround ?

where can i find my code for razer surround ( i use razer electra v2 )

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5 years ago
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classicAlabaster822
posted in Razer Support
Razer Synapse Can't detect my Razer Mamba Tournament Edition Mouse

I had this mouse for like 3 years and I haven't plugged this mouse in for 2 years. I recently plugged it in and Razer Synapse can't detect it. Any tips?

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Razer.Caziel
5 years ago
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Tentmaker_Prashanth
posted in Razer Support
Yes, I know it's 2019: Razer Mamba 2012 left-click+mouse move does not work

Hello Razer community. Intro: First post here. Had a problem with my Razer Mamba 2012. Problem: When i try to left-click and move my mouse (drag and highlight things) the mouse doesn't work. Also, sometimes, when I single-click things, my PC reads a double-click. Not sure if this is a windows update issue, or a hardware issue, or something else. Tried a wireless Logitech mouse and the click-and-drag works perfectly. So, is this likely a hardware issue? Also, had an old Razer Abysus (probably bought around 2012 as well) and its right click is dead. Question: Can anyone shed some light on this? Thanks! - Tentmaker

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5 years ago
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Ady1892
posted in Razer Support
Razer Blade 15 (2018) not updating to Win 10 version 1903?

Hi, Just noticed my Razer Blade 15 (2018) will not update Windows 10 to 1903. Go in to Windows Update and it is saying - 'my device isn't quite ready'? Not sure what to do now? Thanks in advance for any help/advice. Ady.

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Razer.Caziel
5 years ago
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Farrell-z
posted in Razer Support
Synapse 2.0 not opening

I've re downloaded/uninstalled multiple times and each time it doesn't let me open the software any advice?

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5 years ago
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lonlyone
posted in Razer Support
Razer Orochi won't start pairing mode

So yesterday I was trying to pair my mouse to my laptop via a Bluetooth dongle, but it didn't work so I removed the device and tried again and now I can't even get my Orochi to enter pairing mode anymore. Anyone have any ideas?

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5 years ago
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centralBubblesgeo108
posted in Razer Support
Razer 2 charging port is terrible

The display on the phone is second to none on the market. Quality graphics, lightning speed, almost unreal gaming experience for a phone. Here's the problem. 5 months after I purchased the phone I was unable to charge the phone using a standard C-type connection. It seems the charging port has a substantial design flaw, its quality is the worst on any phone I've ever owned. I have a professional job, always protect my phone with case and screen protector and have never used a phone in any way outside of normal wear and tear such as.......plugging and unplugging it to charge the phone. I contacted Razer support once the phone was 100% unable to charge via the standard cord. After about a week of back and forth of them telling me to reboot my phone, scrub the cache and data, and factor resets I politely told them over and over it was the cord. Finally, they relented and admitted it was still under warranty and I was "entitled" to a reconditioned phone as a replacement. Wow....

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5 years ago
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midniterule
posted in Razer Support
Does the Razer Core X work with the RTX “Super” cards?

So, I’m thinking of buying an external GPU. I know the Core X supports the regular GeForce RTX line of cards, but the support page doesn’t say anything about the “Super” cards. Perhaps this is a stupid question, but I’m not the most computer literate person, I guess what I’m asking is: is there any reason they wouldn’t work? I figure they’d probably work, but I’d like to be certain before putting any money down.

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Razer.Caziel
5 years ago
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Adrianooov
posted in Razer Support
Activation Code surround 7.1

Hi, I recently bought a Kraken Pro V2 but can't find my activation code. How can I have it ? Good day.

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5 years ago
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Buzzvert
posted in Razer Support
Geforce or no Geforce? Stealth 8550u UHD (2018)

When I go into the control panel (device manager) all I see is the Intel UHD Graphics 620. Should the Geforce device show up? Did all i7-8550U UHD Blade Stealths ship with the Geforce GPU subsystem?

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5 years ago
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punxel
posted in Razer Support
Revert Boot Loader

Hi I have Linux dual booting on my Razer Blade (15). If I want to remove the Linux installation, what's the best way of restoring the boot loader? Is there a Razer repair disk I should use or anything?

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5 years ago
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rydercowan
posted in Razer Support
Deathadder Chroma problem dragging files

Running Synapse 2.21 on Win10 I've very recently found a problem when I try to drag files. As soon as I click the left mouse button to pick up the file it opens before I can drag it to the intended destination. Is there a fix?

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5 years ago
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SOsniper
posted in Razer Support
razer kraken v2

I have a problem with my earphones, the razer synapse doesnt read my razer kraken what can I do? I tryed all of the razer synapse and no one read, on site I register, but in aplication not appear!

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5 years ago
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retrodataSonicSilver689
posted in Razer Support
Mouse freeze with SDK service

Hi I close to teared my computer apart to get rid of mouse freezes in game like low demanding WOT uptil high demanding like PUBG etc. After some days was close to give up and noticed that alot of forums pinted towards razer SDK services and shut them off and all problems went away. Dont hand me the CPU spike as its never over 75% with my setup. Been logging for days with GPU-Z Saw earlier post on this ended up in no answer to that requestor and I asssume this comes and goes with W10 and other updates but seem to origin from your service. What is the long term plan to solve this ? Nvidia Gforce 2080 RTX TU104 GPU Intel Core I7 7700K Regards Thomas

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5 years ago
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spotTealGreenthink589
posted in Razer Support
Something happened with the network on my Razer Phone 2

Yesterday my data just ran off and after that my signal dropped and even if I connect to any Wi-fi,its just not working. Keeps showing "No internet". I reloaded my account and its like only 2G data transfer speed is going on,because it doesn't running the youtube or any other app,only Facebook,Instagram(very slowly) and messenger. Here are some screens. https://ibb.co/t88FLwj https://ibb.co/DK6vH9C

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5 years ago
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webnebular
posted in Razer Support
can't reinstall synapse 2 and 3

I I have an orbweaver, Razer Kraken Pro, Naga and a black widow. I recently replaced The Krakens and upon the installation had issues with the surround so as per the usual trash support response of uninstall/ reinstall I can now neither install Version 2 or 3 of synapse. Ive always had on and off issues with synapse and always been given the uninstall/reinstall scripted line they have to tell us at support but this is really hitting the point of NEVER AGAIN. Every 2 years I replace my gaming gear and that money will likely not be returning to Razer next time. This is some noob level problems they are creating even for advanced users.Can you people get you &$^*& together. I see so many threads online from mutiple sources with the same issue and rather than replying to them the responses are always we will PM the details. THats &^*&^ stupid how about fix your crap or watch the recommendations go out the window. I dont know how pro gamers use this ^&*$^$ because its completely unreliable.

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5 years ago
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LeftStyles
posted in Razer Support
Razer Kraken Chroma v2 not detected in device manager and synapse

Okay, so i found my Razer Kraken Chroma v2 headset and i plugged it in and everything was ok, but then i did a sound test and the mic quality didn't change, nothing if i pull the microphone away, unplug etc. Then i opened sound and then playback devices and i can't see my headset, same with device manager. I had synapse already downloaded but not used. I logged in and it does not detect it. Laptop : Acer Aspire e5-575g Audio Drivers : Realtek High Definiton Audio (sorry for bad english)

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5 years ago
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Jeroeno_Boy
posted in Razer Support
Razer Nari Ultimate audio bug

I've had the nari since its release, and i realy do love it. the bass is so good, the sound is just amazing. but there is 1 issue i startet noticing, when i was listing to some music, making homework (yes we dont have summer vacation herre yet) i've noticed the audio lowring when there was a strong bass, and me loving songs with a lot of bass. it kinda annoys me. since i've only noticed this recently, is there any way to fix this? i have tried things like: Turning sound normilization on and off, messing with the equalizer, turning bass boost on/off (not the haptic feedback) and nothing seemed to help. do you guys have any idea how i can fix this? or is this a bug with the drivers? please let me know. Razer is awsome, Jeroeno out.

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5 years ago
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frontRoastCoffeeheat684
posted in Razer Support
Razer nari wireless mode interference

I have interference in the wireless mode of my razer nari. When i use it i hear a buzz in my headset

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5 years ago
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ivan.cutchon
posted in Razer Support
Razer Core X Connectivity Issue

Hello, I recently got my Razer Core X in the mail with a EVGA GTX 1060 6GB and was trying to use it with my older Razer Blade Stealth 7500U [Kaby Lake] Laptop. I installed all the updates available on the support website for my laptop and the latest Window Update. I was able also able to install the NVIDIA drivers that I needed. But the problem is... the Razer Core does not stay connected to my RBS Laptop. It disconnects every 10 seconds and since then I have not been able to use it. Has anyone has this problem? and if so how can I fix it?

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Razer.Caziel
5 years ago
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fastQueenBlueretro088
posted in Razer Support
Activation code

So last year I had activated my Electra v2 and I was wondering where the activation code is, the thing is my mother had already thrown out the box (its still active) *edit: Ignore my name, still haven't found how to change it

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Razer.Caziel
5 years ago

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