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  • 42,283 Threads
  • 60,642 Replies
42283 Threads
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buzztodaySnow740
posted in Razer Support
Razer Nari keeps disconnecting and reconnecting rapidly

Hey, So my Razer Nari wireless headphones (maybe 2 months old when this started happening) have been disconnecting and reconnecting during play seemingly at random. Sometimes it will just beep twice and be done, but other times there are 8-10 different toned beeps in quick succession. If I switch the USB port that the receiver is in, the disconnects hold off for a time but eventually return. I have been unable to find any reference to this same problem. Thanks

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5 years ago
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box___
posted in Razer Support
Razer nari ultimate charging

Hello Everyone! I was wondering if I could leave the razer nari ultimate charging when I go to sleep. Is it harmful for the battery? Cheers! :)

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5 years ago
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SamuelLGuima
posted in Razer Support
Razer Blade 15 base with horizontal flashes on screen

Hello A few days ago I bought the Razer Blade 15 base model with the GTX 1060 max-q. As soon as I put my hand on it I updated every driver possible to avoid any issue with old drivers. Windows is now on it last version, same with graphic card driver and so on. Unfortunately, I`m getting this annoying issue with the screen. Randomly horizontal thick and bright lines appear across the entire width of the screen and last no more than 100 ms or so. It occurs randomly but constantly every few minutes in any brightness level and regardless of computer being on battery or plugged into power. It occurs also every time I plug anything on any USB port and when I activate of inactivate the bluetooth toggle. Is it a defective mother board? This is a very expensive laptop to keep with an annoying screen issue like that. I uploaded a short video on youtube showing how the screen blinks this horizontal lines when bluetooth is toggled on and off, but it occurs exactly like the same way with usb b

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5 years ago
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znapee
posted in Razer Support
How do I validate, authentication code isn't working with MOL

I can't authenticate my code and I can't use the points that I purchased, Srsly? Date and time are sync and my google account is authenticating just fine on its own. But with Razer it is says that I have the wrong code. Is there a QR code from the Razer site that I need to scan again? There's almost information on this at all on the Razer site. Garbage.

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5 years ago
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Ebonynetworkhit883
posted in Razer Support
Kraken Tournament Edition sound quality problems

Hey everyone. I just bought a Kraken TE and I had high hopes for it. When I put them on and downloaded synapse 3, it sounded like a $15 generic headset and playing games and listening to music sounds so bad. It’s really muffled and the range isn’t good at all. I’m wondering is this just how it is or am I missing a driver or something? I’ve turned on THX and also turned on surround sound in synapse but nothing works. Any info would be great, thanks.

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5 years ago
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Olivinefirsttoday755
posted in Razer Support
Razer Deathadder lights turning on after few hours of sleep

My Razer Deathadder has the lights turning on after a few hours my computer went to sleep when I had "switch the lighting off when the display is turn off" checked.

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5 years ago
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alammar.199350
posted in Razer Support
hello,

Hello, I bought your gold coins and the balance was cut off from my card but I did not receive the gold coins , thank you

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5 years ago
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ScytherHQ
posted in Razer Support
Razer Cortex Mobile not working

When I try to download the Razer Cortex app on my Android phone it says "This device is not compatible with this version", yet on your website the only requirement is that it has to be Android Version 7.1 but my Android phone is Android Version 8.1.

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5 years ago
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pulsebyteAlmond838
posted in Razer Support
Synapse 3 dont see Razer Trinity, "Razer Device Control" Driver cant install

Driver without of certificate cant install on 64 bit Win 7 system, its hard like hell... used like 8 tips on web and failed.... "Razer Device Control" always denied to install. only one try when i made it when push F8 before started windows and started without of autentication of drivers, but its temporerly way till next restart system and drivers gone.... Please support make that certificate for this driver bcuz i cant enjoy this fantastic mouse

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5 years ago
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znapee
posted in Razer Support
Invalid Token/Code

Hi there, So I changed to a new phone but with the same number, Now the codes from my authenticator app aren't working. I tried looking for a new barcode to scan but I cant find it anywhere. Does anyone know how to find it ? please help.

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5 years ago
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Armageddon7272
posted in Razer Support
NEVER WILL I BUY FROM YOU AGAIN

Yeah Razer suck. Because I bought mine through a " None Authorized Razer seller " Which I didn't KNOW I can't have a RMA This was their reply to Me today. Hi Robbie, We really apologize but our back office have checked your case and the proof of purchase that you have provided and they said that since the device was purchased from an unauthorized re-seller, they will not be able to replace the device So I'm now stuck with a £200 paper weight through no FAULT of My own !! Thanks fro nothing Razer. I Will NEVER buy another product from you again !!

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5 years ago
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Povell42
posted in Razer Support
Synapse 3 startup disconnects monitor

Whenever Synapse 3 boots up on my computers startup, my monitor disconnects and says there is no signal. It sometimes comes back on, but frequently I need to unplug and replug the HDMI cable. I have confirmed it is Synapse 3 app causing it. I have uninstalled and reinstalled the program with no change to the issue. I have also made sure the program is set to startup in tray but it still boots up on my screen. This happens on both my Samsung Q6FN and a Vizio M-series TV plugged in HDMI to a GTX 1080 card

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5 years ago
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Cyclameneasybase279
posted in Razer Support
Razer phone 1- Power button doesn't work anymore

Had my razer phone for almost a year now and only recently has the power button started to play up. For a couple weeks I had to press the button a few times to get the screen on but now it doesn't work. There doesn't appear to be any damage to the button, however something might be going on inside. Anyone got any advice? I'm already in the process of contacting razer

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5 years ago
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Anonymous
posted in Razer Support
getting serious anxiety

So Synapse does the following on an imac with latest OS Everytime I restart my imac, I need to delete/uninstall all synapse related items, it refuses to start at all. Then download lastest and do a fresh install, BUT it still refuses to start. So I go into library/application support/Razer and there i click o the RZupdater and then the software starts. It downloads my profiles/settings from the cloud and after a freaking procedure i finally get it to work. Rinse repeat every day !! seems legit ? I was about to throw some words in the post, because you apperently couldnt care less about mac users, since the software proberbly is more suited for a toaster then your own mice. Please stop telling mac users you sell compatible mice .. U DONT!! Its a paperweight plain and simple. so GEEEEE thx razer

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5 years ago
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ryanks1000
posted in Razer Support
need help, my raiju ultimate has a problem with its right stick

whenever i use my razer raiju ultimate it always has this problem where the right analog stick drifts to the right and its very annoying when im trying to conserve ammo in resident evil 2, can i get this fixed or refund my controller and get another one (the controller was only bought this xmas and packaging is safe)

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5 years ago
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CaptnHammerInsider
posted in Razer Support
Help with insider trophies/rewards

Hi Team - have a few trophies that I think should have been awarded but aren't showing up here in insider. Mouse/Keyboard ownership ones not present despite registering them, etc. anyone available to assist? Thanks!

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5 years ago
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tenkunin
posted in Razer Support
Naga Trinity not detected since latest Synapse 3 update

Synapse Version 3.4.131.12521 Operating System: Windows 7 Ultimate 64-bit DirectX Version: DirectX 11 Since the latest Synapse 3 Update, Synapse will not detect my Naga Trinity. As you can see, in Synapse, there is no mouse functions.

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jtriffitt
5 years ago
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truckLightCarminePink077
posted in Razer Support
Razor Blackwidow Chroma V2 not working on PC

Hi, My Razor Blackwidow Chroma V2 is not working on my PC all of a sudden Seems to work ok when I plug it into my laptop. I plugged a different keyboard in the ports on my PC and that keyboard works fine. I can go into demo mode with m5+ Caps +Esc, I can also make the G key light up and the m keys for recording. None of the other keys are working and they do not light up either. I tried a clean install of Synapse. Any ides? Regards, Andrew

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5 years ago
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benyk1
posted in Razer Support
Razer Blade Stealth 13 2019 Coil Whine Return Terrible Service

I recently got a new RBS 2019 and straight out of the box there was issues with the laptop from having terrible coil whine and terribly slow at the same time. I sent the unit back immediately after receiving it over a week ago yet to receive any updates on getting a replacement. After contacting support they tell me that they have yet to find a replacement unit.... so i asked well " will i still be eligible for full refund " and they tell me that because its been over 14 days that i wont be refunded.... I SENT THE UNIT BACK AS SOON AS I RECEIVED IT ...... but i cant get a refund..... Terrible quality control and even worse service....... has anyone else been in a similar situation as i want to know what happened UPDATE: The service was terrible and i had to get back to them constantly with no material impact from their end

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5 years ago
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eufonius
posted in Razer Support
I have done all of these, but they are still gray? Anyone have insights or tips?

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dekades
5 years ago
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iLeoLion
posted in Razer Support
Synapse 2 not working with Taipan

Hi all! After a recent update on Synapse my profiles stopped working and even the keybinds. For example i always played csgo with some keybinds for a profile (csgo) binded with the .exe of the game. Now it doesn't work and I needed to manually create a new profile and assign the keys IN csgo (like "mouse button 4"). I installed Apex too and the keybinds for the profile specifically created don't work. I am unable to do the keybinds in the game cause all 4 buttons on the side are "Mouse button 4" or "Mouse button 5" and the game feels like the are only 2 buttons instead of 4. I don't know what to do, nothing works. Can somebody help me please?

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5 years ago
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Mi66iNS
posted in Razer Support
Naga Chroma - Tracking Issues

Over several months I am continuing to experience constant tracking issues with this mouse. I have Uninstalled, reinstalled, tried new profiles, different surface selections.... multiple re-calibrations. Often after some messing around the calibrations works for a while, but then either on next reboot or after a while the calibration is fubar again. I have seen several threads from others with similar issues, is there a fault with the mouse or could there be something environmental. I have tried on 4 different PCs, eventually all experiencing the same issue. Windows 10 64Bit, latest and greatest drivers for Razer. Razer Nag Chroma mouse Razer Goliathus Chroma Surface

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5 years ago
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AwsumIsaiahInsider Mini
posted in Razer Support
Razer Blackwidow v2 chroma is not responding

I've had this issue for a few days now. My keyboard is stuck on black and when I go into chroma the color doesn't change and it stays black. I've tried multiple things, restarting PC, restarting razer synapse, and unplugging the usb. I even did the ESC+CAPS+M5 method I saw earlier online and it didn't do anything but give me rainbow or reactive green color. Any help?

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5 years ago
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Kostas2672001
posted in Razer Support
Razer Blackwidow V2

w does whatever it wants. Here is an example. I am gonna press it once.p[\\uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio]uio. I've tried Synapse 2 and 3 and nothing happened. It is the second time It's happening. Any ideas?

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5 years ago
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Confused.clouds430
posted in Razer Support
Razer phone swollen battery

So I have a Razer phone that's just over a year old that's lived in a case I was downloading musci and browsing the web when I hear a pop and boom there's a crack in my screen upon further inspection I noticed the screen lifting out of the frame which is commonly a swollen battery issue I contacted support about the issue and they say it's customer induced damage how so if it's hardware faulty? Hense why there's only a year warranty never have a been so dissatisfied with a Razer product they're willing to replace the screen for 120$ and the battery I'm not sure about but why would I get the parts replaced for it to happen in another year I'm positive it wasn't customer induced damage as the phone cracked from the inside out and is lifting out of the frame so I'm kinda stuck as of what to do IV had nearly all brands of phones there is and none have had this happen

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5 years ago

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