Razer Support

My Iskur chair which I've had about 2 years had suddenly become really wobbly. I think a part of the cylinder is broken - but it's the part isn't connected to the wheels but to the bottom of the chair. It's all gone off to one side. Just wondering where I can buy a replacement cylinder for it? How much roughly would it cost? I've added pictures to just to be sure the problem is the cylinder? And I can fix by replacing?Thanks in advance for your help!  

Just received a brand new Tartarus Pro and trying to figure out movement using the default WASD key assignments + the default DPAD assignments.Preface: I have been using an old Belkin n52te for close to 15 years. Works perfectly and I will move back to it if the problem below can't be solved.Issue 1: When using the Tartarus Pro, pressing W on the keypad, my character moves forward as expected. If I use DPAD UP, I can also move my character forward as expected. However, if I am pressing W on the keypad, then press and release the DPAD UP, my character stops moving. I cannot move again until I release W and press it again, or I choose a different direction on keypad or DPAD.Note - This take places when moving in any direction using the keypad and then attempting to move using the DPAD.Issue 2: (similar to 1) When I press W on the keypad, then press and HOLD the DPAD UP, then release W on

While the V3 Pro excels in every area, it leads a lot to be desired when it comes to charging. I sometimes completely miss the 3 red blinks from the logo, because am too absorbed in my game. Sometimes I lose games because I had to look down to make sure that I saw the 3 red blinks on my controller and to hook it up so I don’t drop from games.I am playing on Xbox, which automatically “pauses” your game whenever your controller gets disconnected - and since I’m playing THE FINALS, it MUST HAVE a controller, so I get a huge splash screen and have to scramble to hook it up , get the dongle out of the xbox and plug everything in.I had a SCUF Instinct Pro, for which I fabricated myself a nice backslide for the 8BitDo dual dock charger and it worked wonderfully - the dock would charge the battery overnight. Question to you Razer: Why don’t we have something similar available and when will it be available? There are myriads of docks for your other

Hello, Razer support team!I hope everything is well. I am SanXingFF, a user of the Razer account with the email (removed email) I would like to request the change of the phone number associated with my account, as I no longer have access to the current number.For security reasons and to ensure the continuity of my purchases and activities on the platform, I kindly ask that this change be made as soon as possible. I am available to provide any additional information needed to verify my identity and confirm account ownership.Thank you in advance for your attention and support. I look forward to your response so we can resolve this issue quickly.1. Razer ID: SanXingFF2. Email address that is associated with Razer ID:  (removed)3. Date of Birth:  (removed)4. Full Name:  (removed)5. Phone number: my new number : (removed)6. Country: Brasil

Hi everyone,I recently purchased a Razer Huntsman V2 TKL with a German (DE) layout and I'm running a German version of Windows 11. I'm encountering an issue when trying to bind a key to the combination "Shift + Ctrl" using the "Key Recording" feature in Razer Synapse. While I've seen other threads suggesting this should be possible, it's not working for me.Here's what happens when I attempt the "Shift + Ctrl" binding: Pressing Shift, then Ctrl: While both keys are held down, the Synapse binding box shows: "Shift + Ctrl + STRG" (STRG being the German equivalent of Ctrl). Upon releasing the keys (regardless of the release order), only "STRG" remains in the box. Pressing Ctrl, then Shift: While both keys are held down, the Synapse binding box shows: "Shift + Ctrl + UMSCHALT" (UMSCHALT being the German equivalent of Shift). Upon releasing the keys (regardles

Hello, Razer support team!I hope you are doing well. My name is [Your Name], and I am a Razer account user with the email [Your Email]. I would like to request the change of the phone number associated with my account, as I no longer have access to the current number.For security reasons and to ensure the continuity of my purchases and activities on the platform, I kindly ask that this change be made as soon as possible. I am available to provide any additional information needed to verify my identity and confirm account ownership.Thank you in advance for your attention and support. I look forward to your response so we can resolve this issue quickly.

I recently received this laptop (Blade 18 with RTX 4090 and Intel i9-14900HX) as a replacement a few days ago. However, I’m experiencing significantly lower gaming performance than expected.Latest Drivers were installedDedicated GPU mode enabledRunning in Turbo Mode in Synapse🔹 Issues Observed: League of Legends: 100–200 FPS, drops noticeably during team fights Valorant: around 200–250 FPS, even with low settings Both games were tested at lowest graphics settings 🔹 3DMark Time Spy Results: Overall Score: 14,806 Graphics Score: 16,589 CPU Score: 9,202

Hi guys. Well I updated to Synapse 4 and got to say I regret it for now. Despite migrating my settings, Synapse 4 seems to be Razer’s usual mess: My hotkeys for checking and changing battery management do not work anymore, the automatic switch to wired, nvm blutooth headphones is not functioning either. Update function for Razer’s software is also disabled and Intel tells me I am supposed to update their iGPU UHD driver from two years ago with a newer version but the system does not let me. This with a Blade 16 from last year. What gives?

My Razer Gold account was temporarily blocked. How long will I have to wait? I was making a purchase and it asked me to add my phone number. Now my account is temporarily blocked.

My headphones just stopped working, they didn't even turn off, but after a while they turned on, then another problem occurred: the headphones connect and then disconnect, can anyone help?

Hi!My Mamba 5G Elite’s scroll wheel stopped working. It randomly started moving freely, and it wont scroll up or down. (The Repeat Scroll buttons when pushing the scroll wheel side to side still work.) I tried compressed air and I checked keybinds on Synapse.Any ideas on how to fix?

I would like to purchase a battery replacement for my 2023 blade 14.  I want to replace the battery myself and happy to sign any DIY agreement.  The battery functions fine but has a wear level of 20%+ which has resulted in a significant battery life decrease from new.   Please assist - chatted with support for hours talking in circles.  Just want to pay money for a replacement battery shipped to me.  Thank you.

I logged in with my Apple ID and it gave me a random email for my activation code for 7.1 is there any thing I could do to get the code I can’t get the email they put on my account 

Basically as the title says, ive been trying to fix this issue for the past 4 days and ive come up with no solution. All firmware is up to date, I tried using the headset pairing software but the headset keeps turning on while pairing (I have no idea why), and I’ve tried the troubleshooting tool for both synapse 3 and 4 with no solution. Any help? 

Good evening, I have had the razer basilisk v3 pro for 4-5 months and the washer broke. Can we do something about it? Is there a replacement?

I was recently forced to reinstall synapse after my 12 pad on the razer naga pro stopped working properly, I lost all my bindings and my old profile. several programs that used to take page back will no longer work with my crtl + right and crtl + left workaround. if there is anyway I could get that binding back that would be amazing. 

I swear I searched first, but everything is multiple years old and the one that definitely would solve the issue sends me to a 404 of a now dead page.How do I change my profile picture/avatar on Razer Cortex and everything else for that matter?

I received a new headset today. I am trying to get it to work on my computer and it seems to be “stuck” loading 7.1 surround sound. I have an MSI Raider 18 XH A14VGG running windows 11. I let the programs and drivers update after I plugged in my new headset. Installed the programs and no sound. I ran the device detection troubleshooting tool and followed those directions. I uninstalled and reinstalled a couple of times doing that (and yes, I did restart my machine several times)  I will attach screenshots at the end of this. Hopefully, that will help.The one screenshot shows that surround 7.1 is set as the default sound device. The surround sound window that pops up shows Razer Kraken V4 X, and it stops configuring there. I checked my mouse as well (A Naga Trinity) and I can see it, but I can’t get into it to configure it if I need to make changes. Did I miss something in the install? I have uninstalled, re-installed, and rebooted my Razer apps 3 tim

ii been having issues with my keyboard. When i hold shift and move it'll move on its on almost like my keyboard got drift or it will do it when I'm trying to counter strafe. Do i need to buy a new one? I have a video of it moving own its own.

Naga V2 Pro + Dock Promouse locks up randomly when holding right click preventing movement, left/right clickside buttons continue to work ive tried firmware updates and reinstalling drivers

Ayuda mi cuenta de Razer gold fue bloqueada temporalmente cuánto tiempo tengo q esperar ayuda porfavor 

Been having issues with it turning off and now it just won’t turn back on, I plug it back in and it just vibrates, I press the Xbox button and it blinks 4 times then nothing.

Please help, I lost my 2-step authentication and backup codes :(

I recently purchased a headset, "Razer BlackShark V2 X - Wired Gaming Headset - FRML Packaging." When I tried to activate the 7.1 surround sound, I was prompted to register the product on Razer's website. However, it shows that the product has already been activated. But the product is brand new — I need help to complete this registration.

Hi Team, I have honestly fallen in love with my Razer Blackshark V2 PRO, however the mic has started to become a bit inconsistent, I really want keep using this headset and considering the price and quality is there anyway to buy a spare replacement mic for this?