Razer Support

Comprei meu Black shark v2 x e já tinham resgatado meu código.

I can't get the 7.1 surround option in the 7.1 surround app. When I activate "Enabled surround sound," the sound cuts out intermittently. My headphones are Razer Blackshark V2X. Has anyone else experienced this? Or does anyone know a solution? I can't use the 7.1 feature on my headphones. I've been getting this error for the last 2-3 months.

I feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?

No longer have that phone/number would like to change

I have a Razer BlackShark V2 X and I had already activated the 7.1 Surround Sound using the official activation code from Razer, and it was working normally. After I temporarily used an AUX splitter to connect an external speaker, the 7.1 surround output stopped giving sound. Now when I select Razer 7.1 Surround Sound as the audio output in Windows there is no sound, but when I switch back to Realtek speakers the sound works fine. I later realized that I had uninstalled the 7.1 software, and after reinstalling it I was logged out of my Razer account. Unfortunately I don’t remember which email I originally used, and I may no longer have access to it. When I tried creating a new account and registering the headset again, it says the device is already registered. I’m not sure if the 7.1 activation can actually be lost because of this, or if this is just a Windows or software issue, so I would appreciate any help or guidance.

Hello! Chroma studio is not detecting any of my 4 razer products the Razer huntsman Quartz keyboard, Razer Basilik Quartz mouse, Razer Base station Quartz and Razer blackshark v2 X Quartzand giving me this message ,This is very weird as chroma visulizer works but studio doesnt.  I have tested on another device and only the mouse has been able to be detected by razer synapse.  Any help on how to fix this issue would be much appreciated. I have done a clean insrall of synapse and my drivers but the issue is still there

i want to add games manually because automatic is not working and i want to click the + sign to add games but its grey and wont let me click as the refresh keep on circling. pls help me i want to play my games

I need change my account password but for this i need recive a code in my telephone number, but I dont have acess to my phone number I change the number and dont have acess to my old number, can you help me with this ? 

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance. 

Hello. When I select my headset to get the 7.1 activation code and request to send it, it says check your email. The code has been sent there, but nothing is sent to my email. I checked the spam section or other sections, but it wasn't there. What is the problem?

can anyone help me with this i can't make any transactions and been trying to find my old authentication codes and backups but its really lost1. Razer ID: quickPineGreennetwork8852. Email address that is associated with Razer ID: (Removed personal information for security purposes)3. Date of Birth: 4. Full Name: 5. Phone number: not set up but it's 6. Country: Philippines

Help! Over the past two weeks, my V2 DeathAdder (one of my favorite mice ever!) has started to squeak whenever I scroll the wheel. Doesn’t matter which direction and it’s only about 75% of the time. I’ve tried compressed air from many angles but no luck. Any other suggestions? 

Hi everyone. The thumbsticks from my Kishi are falling apart and I need to replace them. They seem alike Xbox's thumbsticks but I'm not sure. Can anyone confirm or point me out to compatible thumbsticks? Thank you.

Is there a way to clear a bios password. I have Proof of purchase. After a bios update I am locked out. 

I’ve tried to uninstall the driver, change USB ports and cables (even though the keyboard was charging from the port before), remove the Power savings, take out the dongle, tried hard reset of the keyboard (Escape + Caps Lock + Space).There’s 120 other topics about this issue and i’ve tried all the different tricks.When did the issue start occurring?Started 11 December. 2 days from now.How much battery percentage does it keep after you unplug your keyboard?It drains as usual as if there was 4% left in the keyboard.Are you using a USB hub or any type of extension to connect your keyboard?Yes, and i’ve tried connecting it directly to the computer, with no luck.Have you tried charging your keyboard using a different USB port from your computer?Yes, i’ve tried 10 Gbps; 5 Gbps; USB 2.0, i’ve tried to charge it with a phonecharger. Nothing works.

I have a Barakuda X (the version with the dongle port in the middle) that I received from the LOSTARK event in Korea, but this product is not connected to the dongleThere is a story in 2022 that if you contact the product distributor, they will replace it with a new product (event in 2022), and in this case, they will replace it with a product without a logo imprintBut I really want the LOSTARK imprinted one, so I want to use this headsetCan I buy a compatible dongle even if I connect with it or pay extra?

If I buy a Razer Blade 18 RTX 5080 from this website and I live in Romania, do I have to pay customs fees?This laptop is shipped from the United States ?https://www.razer.com/eu-en/gaming-laptops/razer-blade-18/RZ09-05298ER3-R3E1

i have hit wall after wall of trying to find direct contact details with you, please send me an email i can contact reguarding a serious issue (with my razer blade 15) i need resolved.

I am a Razer BlackShark V2 X user. When I first plugged the headset directly into my computer, I was not satisfied with the sound at all. It sounded muffled and quiet. After that, I purchased the THX software. As we have talked about before, I mainly play Valorant. I want the headset’s sound to be very loud, which is one of the most important things for me. At the same time, footstep sounds are extremely important. Being able to tell the distance, direction, and whether the sound is coming from the right, left, above, or below matters a lot to me. I want to fully use the headset’s potential and create a proper setup for this. I want the game audio to be loud, but at the same time, I want to be able to clearly distinguish footsteps during gunfights. Being able to tell whether footsteps are close or far away is especially important. You previously suggested turning Bass Boost and Sound Normalization off. However, when I turn them on, the sound feels louder and more powerful, which I actu

I have had my Razer nari ultimate for some time, last tuesday around 22:30 CET they had some issues.I was gaming and in a call with friends and suddenly they lost connection. I waited for them to reconnect but nothing happend. When checking the sound pannel in windows it showed that the Razer nari Game and chat were both disconnecting and reconnecting, i play on game and dont use the chat slider at all but when i changed the settings to fully chat it didnt disconnect. Restarted my pc and the connection seemed stable on the game version until i played a sounds and it went into the reconnect disconnect cycle again.I tried resetting the headset in synapse but when it disconnects it also dissapears from synapse. I updated my bluetooth drivers and i removed the device from my devices on my pc.I tried the pairing tool and the dongle recovery tool. The recovery tool said that a recovery was necesary. But clicking recover didnt do anything. I was trying to get the pairing done after resetting

I have purchased and installed the Thunderbolt 5 dock on my Laptop. The Synapse software sees it, and I can control lighting; however, when I plug in my monitor, it will not work and Windows will not see it. Also, the installed SSD drive is not detected, accessible or viewable to use. Please help.  

I have bought a 2nd hand Blackwidow v4 Pro with yellow switches.It’s an absolute work of art! I do however have a few issues.I am in the UK I noticed the keyboard was set to USA plus the key “2” has a “@” printed on it. Also, there is no backslash key to the right of the letter Z. There is also a key showing backslash and pipe above the enter key.In the profile there is one called Bejamin’s MacBook Pro and it has a padlock next to it.  Nothing I do removes this profile.I have changed the keyboard settings to UK and for my location, that corrects the function of the key “2” although it is now incorrectly labelled.Nothing I do makes the backslash / pipe key produce those characters. It produces “#” and “~” - this is a big issue. I am planning to use this keyboard in my work and I used the backslash something like 50x per day.I’ve also noted that the key to the right of “1” is labelled “ ` ” and “~” but returns “`” and “¬” (I don’t really use this one so not too concerned).I thought I mig

hi im looking to know where i can buy the left and right analog sticks for my controller and also the thumb caps if anyone could plz get back to me id really appreciate it .. thanks

my headset will not update the latest firmware i tried it on two different PCs

I bought a Razer Huntsman V3 pro TKL about last year and the keyboard is not working anymore. The keyboard does not show in Synapse (shows as disconnected) and I have tried the following:- Using a different USB port Using a different USB cable Tried hard resetting it (Esc + Caps lock + spacebar)If there is anything I am missing on how to troubleshoot the keyboard, kindly let me know.