Razer Support

I have had this problem for a while now, If I connect my mouse to charge it via usb c it forgets that it was ever wireless and I have to mess with it by turning it on and off and plugging and unplugging it to go back to wireless. But recently I cant fix it the usb dongle is just not being recongnised, I looked here at a thread and saw I might need to update my firmware and I tried and  its not even recognised there.. So can anyone tell me how I can get my mouse to be wireless again? 

I just got my Razer Barracuda X 2022 version and i can connect it via bluetooth and USB C dongle with my iPhone 15 Plus, there is audio output from the headphones, but the microphone does not pick up any sound. I have tried using it with microphone apps, capcut, instagram etc, it only picks up the audio input from my phone and not from the headphone. I have tried connecting it to the laptop and the mic works fine, so the issue is not in the microphone or the connection between microphone and headphones. There might be some iphone settings that i am missing out to select the headphone microphone as default, Please advise, thank you. 

I have Barracuda Pro headphones and Synapse 4 isn’t recognizing them.  I have them plugged directly into my PC, restarted multiple times, and reinstalled multiple times….still nothing.  And suggestions would be appreciated!  

So i have my mouse for around 2 months i would say and in the last 2 days it began to have sensor problems. basically whenever i lift up my mouse and put it back on my mousepad the sensor stops working for around 1sec i already installed the newest firmware but still nothing has changed 

The keyboard capslock light keeps flashing non-stop and the tab key is inputting alone repeatedly and no other input working 

Good day! I bought a headset with my own hands, there is no activation code!

nao consigo instalar a aplicaçao da razer

Good evening, I have lost my razor USB sound card dongle and am willing to pay for a replacement but dont know where to find one. I have called the customer service number but the number was down for the headphone line. Please help!!!! my serial number is, AC2419D27405000

Is there a way to obtain a new USB wireless transceiver for my barracuda headset? (different way)Razer store say they are out of stock, but what are the chances of them not restoking the item?

can anyone help me .. i cant proceed to payment . because i need to do tha 2 step authentication but i forgot what email did i use , i already top up in razer gold . 

Hello, I bought the Razer BlackShark V2 X headset on 2021-09-15, but I've always used it normally until now and I want to activate the 7.1 feature, but when I enter the product serial number, I get the response "Product number is invalid", what should I do?

i purchased a razer blackshark v2x, and after it arrived and tried to register it for 7.1, it said this product is already registed

I’ve had this controller for maybe over a month, and now my home button acts as if it’s sticking, everytime I press it to open my dashboard to switch between games, it acts as if I’m trying to turn off my Xbox, I’ve kept the controller in good condition and clean if regularly as I don’t like using a dirty controller. Any help would be appreciated 

I bought razer blackshark v2 pro, EQ doesn't work in synapse and the sound is low, how can I fix this?

My keyboard is not charging on wired mode i tried it different USB ports on my laptop, when I use dongle mode it instantly shuts up and before that I have noticed that my battery percentages increase or decrease very fast, firmware is updated

I just bought a Razer Wolverine V3 Pro and want to map the buttons etc… I do not have a PC only Mac Is there anyway of updating firmware? 

I updated the firmware to the latest version yesterday and ever since then my Razer Wolverine V3 Pro started vibrating while I'm watching Youtube videos. How do I turn this off? I can't find the setting in Synapse 4.

I am experiencing a technical issue on my Razer Barracuda Pro 2.4 connection(hyper speed) via USB Type-C to my laptop. When I joined a Microsoft Teams meeting, I heard some white noise, then my headset was automatically disconnected and disappeared from the connection, even though I updated the drivers. Could someone tell me what caused this issue and how to fix this issue? However, I found no such issue if I use Bluetooth to connect my headset to my laptop. Only the hyper-speed connection via the UBC Type-C is giving me this issue.

i just bought the blacksharkv2X, it did not come with a scratch card so i tried using the razerid to register but it said “This product is already registed, if you didn’t register it please contact razer supports” i just bought this product from a authorized razer reseller from online. i am also trying to activate the 7.1 surround sound. without the activation code it’s impossible. care to help anyone?

I’m from the UK and there are no orbs from WorldID near me, also the option to use passport to verify isnt available. I was reading some other threats in here and i saw that Its not only in the uk that the orbs aren’t available, is there a way that we could verify our identities without using WorldID? like maybe another document verification website.

So me and some friends have signed up for next month's squad event but games we have installed, and are listed as supported games don't show up in the installed section of Squad screen. Just says we have no compatible games installed despite them being installed. Then when we go to our library in the cortex app, it says the games are installed so this is very confusing.

Why doesn't the Ornata v2 remember more then 1 pressed key ? I tested on a site like https://www.mechanical-keyboard.org/key-rollover-test/ In gaming this is super annoying, i can't move forward and to a side for example by pressing ‘W’ and 'D’for example. 

Hello Razer TeamCould we have any schedule, hint, or clues that at any point , support of remapping (using synapse I suppose ) , will be available for this controller ? If it’s a no, let it be known , if it’s a yes , at least tell us that it’s on the roadmap, somewhere ? 

I purchased a new BlackShark V2 Pro in December which I use for work primarily as the quality and comfort in gaming headsets are generally better than ear-buds or office over-ears. I went to put them last week and the plastic connector that connects the headband to the ear-piece snapped leaving multiple sharp pieces of plastic and debris. One piece fell into the ear-piece and when I went to take the headset off it caught my head and sliced me up pretty good. I say all this to give a full picture, I reach out to Razer and calmly explain the situation and ask for some immediacy in resolution because I need to use this for work. I advised them I don’t care about the injury because mistakes happen and I didn’t think it necessary to have a hospital visit as they requested for something this small (in hindsight I should have then maybe this post wouldn’t have happened and I could file for damages). I don’t keep a spare sitting around that I can just plug+play (

I was using my Razer Huntsman Mini V3 Pro as usual while playing Valorant. Right after closing the game, the keyboard suddenly stopped working. The USB-C cable still functions properly — I tested it on other keyboards — but this keyboard does not respond with any other cable either. I've also tested it on another PC, and it still doesn't power on or get recognized. I purchased the keyboard in October 2024 from Memory Express in my city, and I always keep my devices clean and in excellent condition. I would appreciate any help in resolving this issue.