Razer Support

Without even pressing the 9 key the number 9 will be inputted sometimes once followed by a few more randomly, other times it will hold down the 9 key (the key’s switch is up so shouldn’t press the key). I have tried using a different USB port, reinstalling razer synapse, going into device manager to update drivers and tried running a command in command prompt. As I am writing this the number nine keeps being inputted resulting in something like this 999999999999999999999999999999999999999999, it seems to be triggered randomly sometimes but if I press the nine key nothing will happen until a second or so later when it spam inputted even if I take my finger off the key. It seems to stop when I press the 9 key again but that doesn’t always fix it. If anyone has any ideas on how to fix this please say. Thanks

Hello,I can't update my phone number. It tells me that my account has been temporarily blocked. I have made credit purchases and can’t use them because I need to add my phone number but it tells me that it’s locked.I would like to unlock it.I have not received a response from support yet thank you

Hi Razer, How can I change my mobile phone number? I lost my phone and don’t have any authenticator or back up code.Please help. Thank you

Getting this message when tryin to update firmware of Razer Kiyo  

i’m on a macbook air m1 using a razer deathadder essential v2 and it keeps jumping when i scroll and i tried looking in synaps (2.0 because mac) it won’t even show up there

Hi Razer team, Are there any plans to restock the US keyboard layout 2025 Blade 16 (5070ti / 5080 models) in the UK store? Currently only UK layout models are available (but there were US layout options earlier).Asking because I need to decide: wait for restock or try to buy from another country. Thanks in advance

Hi, I used Basilisk V3 Pro connected to the Mouse Dock Pro. Currently, the mouse may randomly freezes while using.So far, I had checked some possible solutions below, it still happen.The synapse 3 and the firmware of Basilisk V3 Pro and Mouse Dock Pro. They are all updated to the latest version. I have to disconnect the Dock cable and replug it several times. Sometimes it works, sometimes not. If I connect the Basilisk V3 Pro to the original dongle, or use it wired, the issue never happen. All used  cable are provided in the box. Since the issue only happens while using Basilisk V3 Pro connected to the Mouse Dock Pro, I am pretty sure that the problem is mouse dock pro.Is there any solution??

I bought a Razer Naga Pro V2 a few years ago, and the magnetic part with the 12 buttons had always issue with the button 2. Now button 2 is not working anymore, so I would like to know if I can buy just the magnetic 12 button part, since the mouse is still working pretty well. 

I just bought 2 razor wolverine controller and both on them won’t map button on xbox.We remove the razor app and re-instal.  Plug in and Plug in back.  Each time we try to edit, we see a blank page.The app see the controller but cannot map the button. Not sure if I should return the product.Need help don’t know what to do anymore.

Hello, I recently recharged some Razer Gold for Diablo IV and I can't use it for payment because it asked me for a authenticator and a mobile number that is already lost and also the same for backup codes. Hoping you can help me reset my authenticator and mobile number. Thank you. 

I bought my controller last year, was super hyped it for it, used it once, loved it, and then went to turn my xbox and the dongle bent like butter as it hit the speaker next to my xbox. Tried to find anything on replacing them but couldnt find anything at all. Didn't wanna bother trying to send it in for a warranty and wait another 2 weeks. Plus id heard that peripherals werent covered in razer warranties. So ive been using it wired for around half a year now, it destroys cords way too fast this way. Is there any way to get a new dongle?

I got my new Razer Blade so I'd like to get a Razer Care Elite but the problem is I don't have my laptop right now in my hands because I'm in another country at the moment, I have been reading about just I have 15 days to get a Razer care elite but I don't have anyone who can open the box and give me the serial number of my equipment. Could the Support team extend me a few more days for the purchase of the Razer Care Elite? 

subject system is now category 2 legacy and support no longer offers the system recovery image.  does anyone have a copy they can share?

I acquired the Razer Viper V3 Pro recently and have been getting the same issue as many others in posts like: https://insider.razer.com/razer-support-45/win10-dual-monitor-issue-with-razer-mouse-dragging-windows-20963 and https://insider.razer.com/razer-support-45/win10-dual-monitor-issue-with-razor-mouse-54248?tid=54248&fid=45, but the fixes from the first one did not help with my issue. Hope to get some help with this, since it’s very frustrating to suffer from losing a basic windows functionality due to a mouse. Thanks for your help in advance. 

Having an issue with my Razer 16 rtx4080 (RZ09 0483) with dual mode mini-led display. The right side of my screen intermittently dims. Sometimes restarting fixes it, sometimes not. I have tried updating and reinstalling all drivers, including graphics drivers. I have a dedicated cooling fan the laptop rests on as well. This happens regardless of doing intensive gaming or casually using the computer. Does anyone know a resolution? Can support help me out? Similar/same issue as the below post.https://insider.razer.com/razer-support-45/dimming-on-righ

The event viewer shows a timeout error before some of my bsod and the tpm service will not start ive done sfc /scannow and tried using dism but neither showed any corruptions ive tried wiping the tpm and still wont start but windows hello still functions properly

Hi there Razer,Thanks for the Blade 16, it’s a good laptop and on linux it performs pretty well.is there a way to enable the speakers in Linux? Headphones work, Microphones work but somehow the speaker won’t turn on (no sound). Is Razer aware of this issue and going to help resolve it?

I bought Razer blackshark v2 x headphones and when I can't get the activation code, it says that it already exists, but it wasn't included

Dear Razer Team, I hope this message finds you well. I am writing to report an urgent quality issue with the Razer Barracuda Pro headphones. Numerous online reviews and reports indicate that the headband of the Razer Barracuda Pro, particularly the rotating ear cups, have a significant weakness. Many users report that these plastic components break on their own without excessive use or improper handling. This issue not only shortens the product's lifespan but also causes considerable frustration for customers. As a loyal customer of Razer products, I am very concerned about these reports because I myself have become a victim of this product. The quality and durability of your products have always been a crucial factor in my purchasing decisions. I hope that Razer takes this problem seriously and takes appropriate measures to improve product quality and ensure customer satisfaction. I would appreciate your response

Just bought the razer blackshark v2 pro 2023 white, downloaded synapse and connected the headset. The pc recognises the headset and you can hear audio from it, but synapse doesnt detect the headset.

Hello I bought this from an online shop 2 months ago and I just found out about Razer Insider since I’ve registered my new Blackshark V2 X today and it was successful. Unfortunately, the Seiren Mini Microphone has already been registered by someone else. I am trying to contact the seller lately to ask them what to do. Do you have any other tips for this? 

hey!I cant change my old phone nuber. i need help i lost my phone last year and i cgange my phone nuber and now i cant change enn to my acc! 

My battery is starting to bulge and the trackpad is unusable/unclickable when internal temperature starts to rise even by a little bit. The arrow keys are potentially starting to be affected too. However there isn’t a sizable or visible bulge yet. 

Does anyone know how to make these things connect to games like halo that take over the effects?? I've tried everything and nothing seems to work. And its the steam version of halo.It was working the first load up but now has not worked since

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email.  However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.