Razer Support

I bought Razer headphones when registering, they wrote to me that the product is already activated, the headphones are absolutely new, help and unbind them and I will try to register them again. (code HN2151D25003754

The headset exposes two separate output devices—“Game” and “Chat”—so you can balance their volumes.However, every time I power the headset on, the “Game” output takes over both channels, and I have to manually set “Chat” as the Default Communications Device again.It’s really annoying.

I recently bought a laptop.I would like to have access to my invoice but the link provided in the email does not work.I really need it in order to register my product and have access to Razer support if needed.

My Huntsman v2 TKL is bugged when pressing some specific keys. When I press the letter "P" the keyboard activates the following keys (practical demonstration): p / ("P" + "Enter" + "/")The same thing happens when I press the keys: "Enter" ; "/" ; "-" ; “0” Pressing the "Enter" key activates the "Enter" key and at the same time the "/" key It's as if the keys activate by themselves when I press any of the keys: "P"; "Enter"; "0"; "-"; "/" And the keyboard also types these keys by itself without pressing anything each time I have already reset Windows and tested it on another PC and the same thing happens. It's been 2 years since I bought the keyboard. Could it be the switch or a problem with the keyboard board? Below I will press each of these keys to get an idea of ​​what is happening in the following order: "Enter"; "0"; "P"; "/"; "-": p/ 0p-/ p0

My mic is very quiet when it’s connected to my Xbox and only my Xbox. I’ve connected the headset to other devices and the mic works perfectly but whenever it’s plugged into my Xbox it suddenly goes very quiet and I practically have to shout in it for anyone to hear me. I’ve tried everything yet nothing seems to work 

Razer Kraken V4 Pro resets THX mode to stereo after turning on or restarting the PC. Or when turn it on via usb cable for charging.

Hola, llevo meses sin poder utilizar el microfono de mis audifonos. En cualquier aplicación (discord, el mismo windows, obs, etc) apenas se escucha y es como si estuviera muy lejos. Lo más extraño es que en las pruebas de sonido de SYNAPSE se escucha perfecto, lo que es más frustrante aún porque sé que está bueno pero parece ser un desconfiguración o que otras aplicaciones no lo logran captar. Les agradecería que me ayudaran:( he intentando de todo a este punto. Graciaaaas!! <3

i have a razer barracuda pro  it will not conect with my dongel for  update  what to do nowe i can not use the microfoon

Hello, I have this macro that moves the mouse around, but I also need it to hold the left click the whole time while it does this. I don't know how, can you guys help me?

I have two Razer products - Razer Huntsman Keyboard, Razer Blackshark V2. So, I need Razer Synapse installed for the product drivers that comes with it.Everything works as usual, but when I open a game, withing a couple of minutes my PC crashes. First, the signal stops going to the monitor, then every application stops responding and then it stays like that.After restart, I open the game again but this time, I keep on playing and nothing happens.The way I deduced that, Synapse was causing this was by uninstalling it. After the removal of Synapse, I tried opening and playing different games for 3 days and my PC did not crash once.How do I fix this issue?OS: Windows 11

I don't have the code. I wrote the codes ID's it doesn't work. How do I get the codes? Razer Kraken V3

Today I bought Blackshark V2 X code was not in the nutli and when I wanted to register it was said that it was already registered

Hi All, I have a Razer Ornata v2 which I really love ! It seems due to the extensive usage of this great keyboard, the paint on the keycaps is wearing off. I'm looking for a complete keycap replacement, since the keyboard itself is just fine. Does anybody have a link where I can buy a set of new official razer keycaps for this keyboard? Many thanks in advance !

I have a Razer Wolverine V2 Chroma that I cannot get connected to my main PC. When i plug it in to my old PC, it is immediately recognized and works perfectly fine. When i plug it into my new PC, it shows in device manager as "Razer Wolverine V2 Chroma", with a warning icon next to it and no driver assigned to it. I'm using the same USBA to C cable on both PC's, I've tried the USB port on the front panel as well as the motherboard to no avail, and I've tried manually using the "Xbox Gaming Device" driver and it still does not work, despite both PC's having the exact same driver version. 

my basilisk v3 after 3 years is broke down….any idea where can i get a repair service ?

I have purchased a new PC (on Windows 11) and Basilisk V3 Pro mouse,  Razer Leviathan V2, Blackwidow V3 with it. But when I plug them to my PC, software not automatic installation. Then, I installed Razer Synapse 4, it not working. In the event view detect fail. What could be the issue and how can I fix it? 

Hello,I have purchased a new PC (on Windows 11) and Basilisk V3 Pro mouse with it. For whatever reason, wheel tilt doesn’t work. Previously, I used a PC on Windows 10 and Basilisk V2, everything worked fine. Interesting thing is that when I connected my old mouse (Basilisk V2) to my new PC, wheel tilt worked until Razer Synapse “installed” the mouse. What could be the issue and how can I fix it?

Hey so i have Synapse 4 updated but its not linking games whether its auto or manually linking game and while trying to run the auto linking it just locks and i have to refresh it to be able to to try manually and even when i do it manually it doesnt add the games to itI was Running old synapse 3 and it linked the game to it but profile migrations isnt even adding the gamesis there a patch for this fix in the works? Am I the only one running into this issue??

I bumped my dongle and now it wont connect. What are my replacement options?  Saw a similar thread with @Razer.sushi.boi but it was locked.

Can you send me my 7.1 activation code via email that was successfully sent to my inbox?

Idc where i gotta buy it. But I would like to buy a new base. Just the whole thing straight up. Where can I buy one

When I plug in my Wireless dongle into the PC, the PC connects it, dissconects it, in a cycle until it isn’t registered anymore by the PC,  this happens on my PS4 too. But when I plug the USB C straight into my switch, it works fine. At first I thought it was an adapter issue, so got new USB C to USB A adapter, but that changed nothing. I’ve updated all the firmware and re-paired the dongle and Headset, and it still does the not connecting issue.Also, sometimes it connects until audio plays through it’ll be connected, and I join a call or Listen to some music and Bam, it doesn’t connect again.I’ve tried to fix it in whatever way possible.  Any help would be greatly appreciated.

Hey everyone,I'm having an issue with my headphone dongle.When I plug it in, my laptop only detects it as a microphone — not as an audio output like it should.I tried updating the drivers, but it didn’t help.Also, the dongle only works when I use it with an adapter.Any ideas on how to fix this? Thanks! 

Hi,I'm experiencing an issue with my Razer Kraken Kitty Edition microphone (PC USB HEADSET)I've gone through all the troubleshooting steps, and the mic is being detected in Windows 11 as well as in the 'test microphone' feature within games. However, once I enter a game lobby, the microphone stops working.I've double-checked all in-game settings — everything is enabled, and open mic is turned on.I'm really confused about what else could be causing the problem. Anyone have any ideas? 

About a year ago, I got some Razor headphones. i got 7.1 surround sound and everything was fine until now. It has logged me out and when i try to log back in, it says “No authentication found”. Can someone please help me?