Razer Support

Ever since the new xbox update my razor controller has been unable to map buttons or edit anything. It is a wolverine ultimate (*Serial number removed for security purposes)

Hello, I'm having problems with my blackshar v2 pro 2023, my problem is that my headset is working just fine while I'm using discord, youtube, netflix... but when I open any game (at least the ones I tryed so far) my volume go super high and the audio start craking, (not only the game audio but everything (discord youtube and any other thing I was using)). I tryed following some instructions in a few threads (reinstall the drivers and turning the exclusive audio on) and a few other things I found in reddit but nothing worked so far. (for a example I usualy have my volum in 32~40 but now if I open a game with the volum in 2 its even louder then before). if someone can help me I will be realy thankfull

I saw this thread for v3 pro: https://insider.razer.com/razer-support-45/synapse-update-20230330-scrolling-mode-tactile-smart-reel-stopped-working-basilisk-v3-pro-45396 I did not have this issue the same time and version as the thread above, maybe because I do not have the pro. I started having issue where I have tactile selected and is stuck on free spin today with the update for 20230519. Hoping this gets fixed quick. I have tried uninstalling/reinstall, restart/shutdown pc, create new profiles, and cleaning mouse with no luck. Was not an issue earlier this morning, but as soon as I updated it became an issue. Please Razer fix this asap like you did before with the v3 pro!

I was 50% through an update with the controller plugged in and it just turned off and wont come back on

I updated my wolverine v3 pro because the razer setup for xbox app notified me to update to the latest firmware.It seems to be a firmware update related to synapse support. After the latest firmware update (2025) for wolverine v3 pro, I had a coil whine problem.When the controller haptic vibration occurs once, coil noise occurs. Example: When I first turn on the controller, vibration occurs and then coil noise occurs. It is noisy when I put my ear close to the controller.Has anyone had the same experience after the firmware update that came up this time?

I mistakenly scratched out my $50 razer gold card and I want to recover the missing codes 

当我更新我的电话号码时，系统弹出：您的帐户已被暂时锁定，请联系支持以获取更多帮助。请解决

Hey!I have a particular question: Who is the warrantor of the items that were purchased in europe?Is it Razer.Inc or Razer Europe GMBH? Or both?I would assume that it is Razer Europe GMBH, since… it is Europe, and also copilot says it :D Sincerely,

They updated the razer controller app for Xbox yesterday morning and since then I can't choose any layout I've created or I can't make a new layout, I've tried everything on razer's support, suggestions on Reddit and Microsoft supports, nothing seems to be making any one my razer controllers choose a layout or edit or make a new one

Hello, I am trying to use Razer remote play. I have paired my pc with the nexus app. When I start the session. My pc goes black screen and it looses it. I have to restart it to be able to use my pc. The same issue appeared while installing remote play in my pc. Any suggestions?

Hi all, I’ve had my Razer Barracuda X 2022 for a few months now, and it’s great when it works, but I’ve had a lot of issues where it fails to switch between Bluetooth devices and the Wifi dongle. It seems to stick like glue to any Bluetooth device, I have to disable Bluetooth on my iPhone and Macbook to force it to swap to the 2.4G dongle. And sometimes it won’t connect to the dongle even then. It’s very inconsistent. I’m hoping that updating the firmware might solve these issues. But I’m running into problems there as well. When I open Barracuda X_FirmwareUpdater_v2.4.0_r4, it prompts me to connect the dongle before I can click ‘Next’. But although it’s connected (I’ve tried directly connecting to both USB-C ports on my PC), and it’s recognized by the computer, the ‘Next’ button never lights up. Any workarounds or fixes that can allow me to progress with the firmware update would be great. Or any other pointers on the other is

I bought Razer BlackShark V2 x USB and Mic is too quiet.I tried “How to fix headset mic issues (too sensitive, distorted or buzzing sound, unresponsive or not picking up sound)”. Did all this step and none of them work for me. Test on all sound devices the result is 15% of total volume even Im speaking really loud.

I Had a thought and question. I recently received my replacement for my Wolverine V3 Tournament Edition, because it was having connection issues with a loose USB-C port on the controller.Because the controller port looks like it's already loose like the previous one, to Avoid any future issues with connection loss, would it be possible to return the replacement for credit and purchase the wireless pro version?I really love the controller and typically prefer wired only versions. But if it means getting the controller that would be more reliable I would rather return and pay the difference.

Hello, About a month ago I spilled a bit of water on my Blackwidow v3. I unplugged it, let it sit, and have recently tried it again. As far as I can tell, everything works except the Space bar. The light on it functions but it does not register a keypress. Is it possible replacing the switch could fix the issue or is there likely some issue deeper in the board? I don’t want to buy a switch pack if there’s not even a possibility of it helping. 

Hi, I know many people have experienced this issue, but I’ve seen people experience different outcomes and I want to make sure I don’t have one of the more negative ones.  my order for my razer blade 16 is saying it’s on hold at FedEx location after reaching the US because the commercial invoice on it doesn’t have the length/width noted on it. How do I know if razer has forwarded this information over to customs? I want to make sure this process is completed as quickly as possible.

Why when i try to register my newly bought Razer Blackshark V2 X, it says that my device is already registered even though i have not resgistered it. Am i the only one facing this problem? Razer can you please help me. Thank You.

I just bought razer blackshark v2 x and i cannot register it, it says it was already registered. I need help

I mistakenly scratched off some pin off my razor gold card 

I hope the title is clear.I tried to launch Synapse as admin but it didn’t solve the issue. Exiting Synapse and Turning Off User Account Control also didn’t solve the issue.I don’t have this problem with Logitech so this should be fixable. 

I just updated to windows 11 but have seem to lost my blade.icm colour profile :(. It is not in the usual Windows\system32\spool\drivers\color nor is it in synapse. Does anyone have their one they are willing to send me please? 

Tried to update gamepad firmware, following instruction on XBOX Razer app. After a Update failure gamepad doesn’t turn on.Any suggestions?

I just updated the Razer controller app for Xbox and I found an update for my Wolverine pro V3 but when I click everywhere on the screen all buttons became not responsive. Is the new app version bugged?

I lost my old mobile and have a new one with a new number please help..

Hello there, can anyone help me change my phone number?my old phone number is gone, and i need to change my phone number to the current one im using. thank you

I mistakenly peeled off my Razer gold card PIN, I returned to the store but they couldn't help out, what do I do to recover my PIN?