Razer Support

Hello Razer Support,I am a player of V Rising and I noticed that the Razer collaboration event has ended. I missed the opportunity to claim the exclusive Razer Cloak / Razer Throne skins.I am kindly asking if there is any way to obtain a code or if there will be a future event for these cosmetics.Thank you for your time.

Subject: Disable Two-Step Authentication (2FA) – Can’t Access Authenticator App Hello Razer Support Team, I need help disabling the Two-Step Authentication (2FA) on my Razer account.I no longer have access to the Authenticator app and I cannot receive backup codes. Here are the details of my account for verification: Razer ID (Username): الشعبان2 Country used when creating the account: USA I previously purchased Razer Gold and used it to top-up Age of Empires (packages of $1 and $5) directly from the official Razer website to the game. I lost access to the Authenticator app and cannot log in now.  I would like to request disabling the 2FA so I can log in again.Please let me know if you need any additional information to verify ownership. Thank you. 

Hi - I see many of these questions here but then people are just replying in private message? Can you please clearly outline how to fix screen flickering with external monitors & adaptors? It's ridiculous I’ve spent over 5k USD for a laptop and the HDMI port doesn’t work properly. I’ve installed and updated all drivers bios firmware etc.

TITLE SAYS IT. EVEN ON PHONE; OTHER BROWSER; RAZER CORTEX 4 ( WHICH WAS THE REASON THIS ISSUE STARTED, AFTER UPDATING FROM CORTEX 3 TO CORTEX 4 ). MANAGED TO LOG IN TO RAISE THIS ISSUE HERE THRU FB LOG IN.

Hello Razer Support Team,I own a Razer Blade 15 Advanced (RZ09-0409KED3, 2021, Intel i7-11800H).After updating to BIOS version 2.02, I noticed that the CPU temperatures have increased significantly, and the Intel XTU undervolt option is now locked. This has affected both thermal performance and fan behavior.Could you please provide me with the previous BIOS version (for example 1.03 or 1.06) or an engineering BIOS that allows voltage and fan control? I am aware of the risks and will take full responsibility for applying it.Thank you very much for your help — I’ve been a long-time Razer user and just want to restore the previous thermal performance of my system.

I purchased the laptop and realized that the battery doesn’t last even 20 minutes on a full charge when doing some work. Why is the battery performance so poor? 

I have not received my bf6 skin. Also are there taller sticks I can buy for my new controller? Not pads but actually taller stick length? 

I bought the Razer Hammerhead True Wireless Earbuds like few weeks ago. The case is working and showing the green light indicator as it should. But both my Buds are not working. There is no Touch response, No Voice from the Buds and no Pairing via Bluetooth or Razer Audio App. Nothing works except the green light indicating in the case. Please help, this is so frustrating. Device I use Asus ROG GL553VD, HP Victus 16, iPad mini 5, iPhone 13, iPhone 15, and iPhone 11.

So, I bought a pair of Razer Blackshark V2 X and i can’t login them to Razer Synapse anymore. Because the Serial Number it was wipped down. What can I do about that?

what is the size of screws for my razare blade battery?! Gor rz09-03304e42

I have had my razer headset ( Razer Blackshark v2 pro) for around 2 years and a half and a couple months ago the bluetooth and mic just stopped working and no matter what I tried it wouldn't help. Something similar just happened recently to my mouse which I bought around 3 years ago - the cable dosnt work anymore, when I plug it in it just dosnt turn on anymore. I trusted Razer as I have been buying all my gaming stuff off them since 2017 and its really unfortunate I spent over 460NZD on these products and they just randomly stop working right when the warranty ends. I was wondering if anyone else has had similar problems?

My mouse isn’t moving but all the other buttons are working fine on it  but the cursor wont move  and Razer synapse doesn’t detect it aswell on a Razer death adder essential 2021

 Everytime I restart my PC the macro commands stay however, the keybinds on the right do not. I have to assigne the key binds every time i turn on my PC, it is so annoying! Razer can you fix your shit and save my keybinds please? I’ve reinstalled the app multiple times and deleted my user files to do with razer.  Any ideas on what else i can do or is it simply a bad software issue? My keyboard is Razer Huntsman V3 Pro TKL thanks   

will the devices be disconnected from razer id if I delete the razer id account? And will I be able to connect these devices to razer id again?

Hi, I’m trying to get support for my Razer mouse, the scroll wheel has stopped working, cleaned, updated firmware, tried different ports and PC’s to no avail. I was able to to enter my serial number and it’s covered under warranty, less than a year old.  Is there a way to contact support here? Thanks (:

Hello! The left ALT key stopped working. The problem had also appeared when I first bought the keyboard (about 2–3 years ago). I sent the keyboard to the store’s service department where I bought it, and they told me they didn’t find any issue, so they returned it to me. Since then, it had been working without any problems. Suddenly, a few days ago, it stopped working again, and after pressing it several times, it would start working again. But after 2–3 days, it completely stopped working. Could this be a software issue, or is the key itself physically broken? p.s. I’m using synapse 4 and I have tried to repair it.

So I brought Razer BlackShark V2 Pro wireless headphone 9 months ago and I was using carefully. But all of sudden left hinge broke off when I took of from my head. I tried to contact the amazon about warranty but they suggested reaching out to RAZER itself. Please get it replaced, fixed, or refunded. It’s unfair that I brought such expensive headset to see easily getting broken.I even couldn’t find email for razer customer service... 

Bought these Blackshark V2 pro (2023) headphones in May and they already broke. I imagine the warranty doesn't cover it but i'm hoping it does. Is it possible to order new hinges? Couldn't find any spareparts for the model. 

I've been trying to find the serial number on my razer blackshark v2 x to activate the 7.1 surround sound feature because i lost the original code, so where can i find the serial number on my headphones

Hello,I have received as a gift a Razer Obelisk mouse something like 5 years ago I think. From the very beggining I have encountered an issue with the device so I have never enjoyed it as well as I would like. The scroll wheel jumps randomly so I don’t have the control on what I see on the screen.I have read that also other people had encountered this issue and I have already tried with the air can and also blow with my mouth but it is not working (maybe a little better but not good anyway).I know it is not in warranty anymore but I would like to know if there is a way to solve this issue. I can send it to te repairing center as well but first I want to know how much I will have to pay for it.. If it’s expensive I will directly change the target and buy something else that works fine. Please let me know. Thanks and regards,Daniel

Good afternoon, I ordered a Razer Firefly V2 Pro on October 17th and it included the free promotional skin for battlefield 6. The order shows that the free skin will be delivered by email and it shows the delivery in progress. I was wondering if there were any issue on the time frame?

I’ve received the Cobra Pro mouse in the mail, but there is no Override Soldier Skin code inside the package nor have I received an email giving me such information.

I wrote a letter for my THX audio activation code and they got back to me and said "send me your serial number via private message and we will send you your code". I wrote but my messages are not being viewed. Can you help me?

After about an hour of use running Unreal Engine 5 or nearly any game my power adapter gets REALLY hot. It reached almost 130 degrees and it was sitting by itself on a hardwood floor. Is this a normal temp range for Razer’s power adapters? 

I own a Razer Kraken V3 Hypersense.When I try to update the firmware, I get the error “Please reconnect your device and click retry.” Can you help me find a solution?Also, you can see my Synapse app in the image, but it looks like a tab related to 7.1 is missing. Can you tell me how to fix it or if it's normal?