Razer Support

Necesito ayudaAcabo de adquirir mi control Razer Wolverine Ultimate, pero en la aplicación no me deja editar los botones Ya intente en la aplicación de Xbox y en mi computadora y no me permite editar se queda en pantalla negra la aplicación Ya instale y desinstale la aplicación en varias ocasiones y no tengo éxito, Lastima que los productos antiguos dejen de tener soporte en la aplicación, ojala y exista una solución   

so im trying to calibrate my mouse i got but but nothing is poppping up about selecting a mouse pad i have one its not a razer but i still dont see the selection pleaase help  

Hi,I’m experiencing an issue with my Razer Barracuda X (2022) headphones. While they work perfectly for audio through both the dongle and Bluetooth, I’m unable to connect them to the Razer mobile app. The app doesn’t detect the headphones at all, no matter what I try. Additionally, I attempted to update the firmware, but the updater also fails to detect the device. I’ve followed the instructions provided, but nothing seems to work. Any help or guidance on resolving this issue would be greatly appreciated! Thank you in advance.

Hello!End of march I bought a razer naga v2 pro incl. mouse dock and charging puck.After two very long playing night I dicked the mouse on the mouse dock and it needed nearly 32hours to fully charge the mouse.The sign above blinks orange all the time.If I use the cable for charging it needs like 12h.So I would like to ask, if anyone has similar issues and how long does the charging of the mouse to fuel lasts with your razer naga v2 pro? Thanks in advance!

i recently got a kiyo pro and i have done everything to try and fix the blurry and unfocused cam and i have tryed the firmware update updated synapse  and everything i have found online nothing is working please help 

i purchased a razer v2x. whenever i try to register it says already registered. i have  the serial number now i need a activision code to enable the 7.1 surround sound.please  help me through this problem. 

hi What can I do if I didn't register the product on time and my activation time has expired?

My razer kraken v3 doesn’t let me enable certain things when I updated to synapse 4, for example when I switch to thx spatial audio it shows that I switched to the thx spatial audio but it doesn’t apply, and every thx spatial audio demo shows that it’s still in stereo, along with windows sound properties. I’ve followed the razer guide to apply thx spatial audio, along with factory resetting the headset and repairing synapse 4. Bass boost also happens to not work, along with it using the default audio eq instead of the one I made.

After performing all the typical  and advanced troubleshooting procedures to try to get my Razer Kiyo Pro camera to consistently work without freezing during Zoom or Teams video meetings, I finally got my camera to have stability. I ended up removing (uninstalling) the Razer software and uninstalled the Razer camera driver in the Device Manager )allowing Windows to detect the camera and load the driver on its own when it reboots) and then I rebooted my Windows PC. I did this about two months ago and have not had the freezing problem since.   I also fixed my friends Razer camera the same way and he also haven’t had the freezing issue any longer. To verify this fix, I re-installed the Razer software and like clockwork, the camera instantly began freezing in Zoom and Teams. I again removed the software and the driver — rebooted the PC, and  like magic, my Razer camera is stable again. So, it’s definitely a problem with the Razer software when interacting with Zoom or Teams, whether the

is there an application to set up these headphones for PC? More specifically: I need a microphone sensitivity/gain setting and an equalizer.p.s. can not understand why same sound in poth plugs? How i can turn on stereo? What's on my left and what's on my right? It sounds the same.

I have a problem with the text message. The phone does not connect and I forgot the copy code. What should I do? 

My razer wolverine v3 pro after the last update keeps on crashing . It doesn’t charge properly. I wonder if anyone have same problem as me .

Купил наушники Razer blackshark v2 x , хотел зарегистрировать продукт , заполнил всё правильно . Пишет что продукт уже зарегистрирован , покупал новые.

 Backshark v2 X, says that the product is already registered, I can't get the activation code. I can send all the proofs (codes), I bought new ones.

A week ago I bought a USD playstation code as I normally did almost every week, and there was no problem until now… The code they gave me wasn’t even from playstation, it was a completely random code, and not good enough when I contacted support, they told me that the problem would be fixed asap. Well, i discussed with support and the only thing they tell me is that “I will get my money back”. Every single time, they don´t refund me, they tell me they’ll do it. So I told them that I just wanted to know if this case will end with a: “we can´t refund you” So i’m not waiting for nothing, but now they won’t even reply to me. Really dissapointed because i´ve worked with them since months or even a year now and this treat is unacceptable. As always thanks but hope people don´t have the same problem as I do. 

Been waiting for hours for a reply after been asked to send serial number for blackshark v2 x  because it says already registered when i try to register

I’ve been waiting for hours for the thing I have purchased and contacted the Customer service. Why does it take so long?!

In the app, Razer 7.1 doesn't appear; instead, it shows as Realtek. However, in the computer's sound settings, 7.1 is available. Does this mean the headset is working as 7.1?  

I just recently was gifted the Razer Kraken V4 X and there is a really quiet buzzing issue that i just simply cant unhear and is really annoying, what do i do if this is fixable and if not should i just ask to return this headset

Hi folks, My armrest disconnected from the chair, and I can't see how to separate the side-to-side  slider in order to reach the screw heads to reconnect it, any ideas? Thanks!   

Hello. i just got my headset from my dad as a birthdaygift. after 5 days in the morning when i woke up to start my pc i realized that the sound only coming from the left earbud, i cant hear anyting from the right earbud. i have tried to reinstall razer synapse, updating all the sound drivers. i did try on my laptop, still the same.. is this common on these headset? its happening in both wireless and wired. i have been looking for solutions but havent found anything.. please help.

I bought the Razer Black Shark v2 hyperspeed, it arrived today. But the dongle for the wireless headset is not lighting up or getting detected by the PC. I tried firm update but it can’t recognize or detect my dongle. The updated button is grey and just stuck on that page.

Hi! I have an issue with my Ornata V2 keyboard. When I press the “7” key on the bloq num, my pc recives the information that many keys have been pressed at a time as I show in the attached image. So, this is what I type by pressing this key:9329327999 323210+8 32109 329 32 Any tip for solving this? I’ve tried the keyboard on another PC and ofc I clean it with no results (more than being more clean I mean hehehe).Thanks in advance for the help, this is driving me out. 

As the title says, mine stopped working. The mouse is turned on and The RGB still works and blink and all but the mouse just doesn’t work. I can’t connect it via cable, when I plug in the receiver it says “Device is switched off” on the Razer Synapse. And when I try to connect via bluetooth it just doesn’t work, it doesn’t go into detectable mode. Someone please help

Because my account was locked due to frequent operations caused by not receiving the verification code for binding my phone number, please help me to unlock it and also solve the issue of not being able to receive the verification code on my phone. Thank you.