Razer Support

Hi, I want to order a Razer Blade 18” (2025) and my question is can I add a 4TB NVMe M2.0 drive with PCIe 4.0 and another one with 4 TB and PCIe 5.0, totalling 8 TB?This is confusing at the moment and I would like to order these drives before the laptop arrives so I can install the memory when the laptop arrives.

Hi razer please advise there an error on OTP

Hello everyone, my Razor Gold wallet is disabled, and all my purchase ends up with error. I tried to contact the support team, but they have not replied. Any idea what should I do?

Pls help me change my phone number i bought some razer gold and i cant use it for days now pls who can help me 

I recently purchased a new Razer Barracuda X Chroma and registered the product, but I have not received the activation code via email. The "Request a New Activation Code" feature on the website is not working for me. I have checked all my email folders and have never received my code. I have also changed my main email address on the Razer ID website (razerid.razer.com), but the "Request a New Activation Code" function is still sending the code to my old email address. Is there another way I can obtain the activation code, or how can I change the email address that it is being sent to?

Hi,  I am looking for a replacement ear cusion for this headset. I know threre  are black ones. i am looking for the purrple cusion that came with the product. 

Please Help me to Activation 7.1 Surround for BlackShark V2 X.I tried to register the product but It was already registered but i’m not sure Activation code already use or not.I have arranged to provide a photo of the product serial number and a photo of the package.

As above, purchased new from amazon and states it is already registered so I cannot register it, can anyone help?

Okay, so I’ve been trying to make a specific macro for a few hours now with no luck, and the internet has not proven the most helpful.I’d like to make a macro command where effectively I can hold down a button and while I do so, any other button I hold would be clicked like the turbo option of the mouse.Alternatively, should that prove to be impossible, I’d like to hold the macro activation key to enable or toggle the turbo setting on the left click, so I could simply toggle it on/off, or hold the macro button and have turbo enabled while the button is held. Are either of these possible on Synapse 4? 

Hi, I'm having issues charging my Deathadder, works when plugged in via cable but still shows 0 percent charge in synapse after several hours. I dont use this mouse frequently as it's for when I'm travelling  Also I have recently done a firmware update to the dongle and mouse itself and still the same results Thanks,Jake.

Пропал звук и система водяного охлаждения после обновления на synapse 4. Драйверы обновлял , виндовс 10 обновлял до последней версии. Чистую установку делал.

My macro is a very simple one, an auto clicker macro. But there's an issue. Anytime I hold the button down for the auto clicking to begin, it starts but lags to the point that when I let go of the button, its still clicking. And its clicking in a laggy way also. 

Hello. How can I buy THX Spatial audio if my location is outside the USA (in Poland). In the purchase form, USA is default location and I can’t to change it. Thank you in advance.

If I only enable NVIDIA graphics in the BIOS with using external monitor, my computer have restarts. At the same time, when I start it with a monitor connected, Windows starts and goes to a black screen and restarts. When I set the BIOS to use integrated graphics (Intel), everything (with conneted external monitor) works fine. Does anyone else experience this, or is this normal?

No me llega el código de verificación a mi celular y es el mismo número de teléfono 

I lost my detachable mic for my kraken v2 kitty headset, where am i able to order an official razer microphone replacement. 

Hello, I have a Razer keyboard which I purchased about 8 months ago. There is a strange red mark under one of the keys (Shift key area), and it looks like a factory defect because it does not come off when I try to clean it. The key works fine but I wanted to ask if this is something that can be repaired or replaced under warranty. Thank you.

I have the same Problem and people keep telling me that :(

I’ve recently had this issue with my 1,5 yr old Basilisk v3, (after swapping a gpu from a 3060ti to a 9070XT where moving the mouse and holding down a button, and then releasing the button makes the inputs not do anything, for a few milliseconds the mouse doesn’t register any inputs, and also the either the left or right clicks get stuck. I’ve tried diagnosing this problem with NohBoard, and for some reason the “clicks getting stuck issue” only happens in games, in fact, this whole problem only happens in games, and not on the desktop nor in programs. I have also updated the firmware to the latest, deleted and reinstalled (and now deleted) Synapse, plugged the mouse to another port, and removed the mouse from device manager, but none have seemed to fix my issue. I believe this is a software issue, and not a hardware related problem, but I’d like to hear suggestions about both.

I just realized that I need to download an extra software to activate the 7.1 i thought i did it through reltek when I bought it, and now when i looked at the serial due to using the headphone for a almost a year the area of the serial is worn off , please advise what to do.. 

I CANNOT REGISTER MY PRODUCT BLACK SHARK V2 X, BECAUSE THE SERIAL NUMBER IS ALREADY REGISTERED, CAN YOU HELP ME?

Good afternoon, since I acquired the V2X product, I have had a failure when moving the headset or raising or lowering its volume, the audio tends to become corrupted or disappear completely until I put it in the right place, I would appreciate it if you could help me solve this problem or request a solution, new drivers updated to the latest version, including 7.1 surround sound. Thanks.

I have this keyboard: RAZER™ HUNTSMAN V2 - OPTICAL GAMING KEYBOARD (LINEAR RED SWITCH) - NORDIC LAYOUT. I just got it this week, and ever since I’ve got it the volume wheel won’t work. When I scroll it, the volume bar for windows pops up but it neither goes up or down. It just stays at whatever I’ve put it at.The volume bar works for muting when I press it down however.I’ve tried searching for a solution, and tried changing the buttons on Synapse to get it to work. Also reinstalled Synapse and updating+repairing the software. I’ve tried finding firmware updater but can’t find the right one. Any help please? 

I lost several files and photos when Cortex started a clean that removed several items on my pc. Im wondering how to get it restored and back on my computer since many of those files I use for my classes and work.Would greatly appreciate the assistance to restore my files please.

The Razer Cortex deleted some personal files - photos and videos of that specifically. Is there a way to recover these lost files? I have tried using two separate software from finding it on Google but the files are not opening and could be corrupted.Why would a general system clean up delete PXL files that are clearly not junk?