Razer Support

i got this refurbished headset of amazon and it came with two dongles but none of them work idk if the headset is connected to the broken dongle and cant connect to the new one what do i do

Up until about week and a half ago I had no problems with my macros with toggle continuous playback working.  Then I noticed there have been several updates to the Tartarus pro in synapse 4 and they are breaking my macros.   They stop for no reason without the key being pressed and the lighting I have still shows it should be working.

My razor blade 15 2020 base model has been shutting off randomly for a while now. I assumed it was overheating as I did block the fans every time when it had happend. Now it happens alot more frequently and the fan input and export holes are not covered. I was wondering if it could be a different problem. It has started comming back on a few seconds after the shutdown and loads everything as if it didn't happen. I installed some software to see temps and didn't see anything go above 80 odd degrees which I am told is normal for a laptop but I don't know. Any help would be appreciated. Also the last time it happend my touch pad wasn't working right. The curser wasn't moving where I wanted it to and was clicking on everything I moved it over. After a restart it was fine don't know if it was related Thanks

Newly purchased Kraken 4 Pro. I can’t add a new game profile to synapse. I navigate to the executable and select it , but no icons appear in synapse.  What am I doing wrong?

 I bought a “Razer Serien X” microphone on Amazon a long time ago and have been using it without any issues. Recently, I wanted to try something new, so I purchased a microphone mount to attach my microphone. However, it didn’t fit because of the elongated stand that connects the mic to the base, which doesn’t come off. I thought that using an adapter would solve the problem, but none of the adapters fit. In the end, I have to remove the stand because I believe it’s blocking everything. I did some research and noticed that many people can easily remove or unscrew that part, but it doesn’t work with mine. So, my question is whether this is normal—that it doesn’t work for everyone—and what I can do to attach it to my mount.

KINDLY DO SHARE WITH THE APP FOR CONNECTING MY RAZER NABU X UTILITY SMARTWEAR PLEASE

Hi support.I want to change my phone number because my old phone number already deactivated. I need to change for fully access the security of my account.Thank you.

had this issue with my first copy of this board and they let me RMA it but now the second one is having the same issue :( basically it refuses to charge above the current 40% and when I unplug it and switch to wired mode nothing happens as if (or because it is) dead, I have reinstalled synapse, done the driver cleaner, swapped cables and nothing. unsure what to do now..

After the update in November 2023, thx spatial stopped working. Later I found a fix on the forum on this site. It said that I had to download the old version of razer synapse 3 and clean the drivers with the application. But these are only some of the points that were written there. And I can’t find that same fix. I’ve already looked through a lot of messages on the forum and still haven’t found it. Maybe someone knows how to fix thx spatial at the moment?

I lost my number, please help me

My new bsk v3 x hs drains its battery extremely quickly, it only lasts a few day, not even a week. Anyone has any idea why, or is this some kind of defect?

Goodnight.I have a Razer Basilisk Ultimate v1, however, it stopped working via cable and wireless.When connected wirelessly it works for a few seconds and then restarts.Can you help me?Thanks

My Razer Hammerhead TWS X's earbuds are draining fast. Before I could get around 2 to 3 hours of use but now it's difficult to even get an hour of use from it. Also, the charging case hasn't displayed orange and red lights even though I have not plug it in a power source for months now. Is there a way to reset this or is it broken already? I paid good money for this thinking it will last.

hello, I encountered a problem with Razer Synapse 3, it can't find my mouse, Razer Dezater Chroma, please fix it 

I cannot get support only delay tactics.No one answers the phone, and it seems some of the support reps are Razer support and just scamming info.  RazerBlade15(CH8) - battery swell. [Incident: 241231-000420]  Serial:  by2239m80001338I have provided proof of purchase (through the Razer site).  I have provided a picture of my serial and product ID.  I have provided pictures of the damage.  I have provided a battery report.   All I get is delay emails and no one will address. I do not use my laptop to play games, and I have had 4 Razer laptops (all with battery failures at some point).  This one never ran hot.  The battery failed and bloated, stripping the screws that hold on the panel on the bottom. You need to support this and respond v just sending out automated bots with the hope of support that do not do anything.I, as I am sure a lot of people, want a direct email and/or phone number for support of this

I’ve been registered with a Razor ID since 2016. I need to update my phone number (won’t let me because the “authenticator” wants to send a SMS to THAT number and won’t let me choose my email account).Called the “help/support” 3 times in the last hour they “drop” my call and when I did get through, they can’t seem to find my account. Gave them my phone number that is on file, my Razor ID number and they still can’t find it. Can someone please assist me with this so I can get my warranty started?

Hi, I just entered a game and realized none of my mouse buttons worked. I tried to figure out what was going on and then I found out that all of my mouse settings are reset in Synapse. The profile I named "World of Warcraft" is still there, but the settings are default. All of my personal settings disappeared, only the profile name remained.I usually don't even go to Synapse, so it's impossible that I would reset it. It had to reset on its own.Can I restore the settings somehow please?

My razer cobra is lagging in connection many time 

They need to add more sensitivity stages 5 is way too little - does anyone know how to add more

Hi guys, how are you ? I'm here to try to find a solution to my mouse. When i select the red light on scroll and logo it shows right, same with blue color, but if I choose green on both, only scroll show green, the logo stay on red. If I choose yellow the logo shows red, the scroll shows yellow. I tried use the mouse on another computer, reinstall synapse, reseting profiles, but no success… Maybe you can help me on this, thanks.

As I wrote in the title, I press the key and it continues even though I release the macro key, yes, my mouse keys work fine and there is no problem

I believe it was around the time of 24H2 update, that my top right speaker on my Blade 18 stopped working (it took a while to notice since I used headphones part of the time). The crackling has suddenly started out of nowhere, whereas before it ONLY crackled (post-speaker-breaking) on a single YT video that played the frequencies we lose the ability to hear as we get older. It took me a while to kind of piece the whole problem together. I finally utilized my laptop’s Bluetooth functionality for headphones, and experienced a half second delay in-game, which is wholly unacceptable for such hardware - and never presented itself as a problem on my MSI Stealth (a far cheaper laptop with inferior hardware).I found that by opening the sound settings that controls Input/Output devices, a new sound icon in the mixer appears that simply says ‘Sound’ with volume locked to 1. While this settings window is open, and the icon remains in the mixer - it appears to override whatever audi

razer blackshark v2 pro synapse EQ settings not working

Recently, through talking through support of an unrelated software, we found out that the reason that a program kept freezing was because my Device Manager kept refreshing. This is usually caused by faulty cables or devices that keep connecting and disconnecting. After unplugging everything and checking each device I noticed that when the Razer Ripsaw capture card is connected to my computer the device manager refreshes every minute (I timed it and it was too cyclical for it to be a coincidence and I have even replaced the cables for new one).Can anyone that has this capture card check if this is happening on your system as well?

Every time the computer is turned on, it repeatedly disconnects and reconnects, then the cursor periodically freezes for 1-2 seconds. Changing ports, deleting/reinstalling Synapse and drivers does not give a result.