Razer Support

recently purchased a Razer BlackShark V2 X headset, and when I tried to activate the 7.1 surround sound technology, I tried to register the product to my account, but I got a message stating that the product had already been activated, even though I was the first to use it. I would like to make sure how to resolve this issue.

I have 2 sets of Razer Hammerhead TWS gen2. They had a bunch of known issues, for instance one set had one left earbud die in 2 days and then the second set I bought eventually had poor charging connection for the right earbud that led to severe battery degradation. The questions is, now I have 2 working earbuds, but from different sets. Is it possible to sync them together and make it work? I’ve tried putting them in the same cases, it didn’t help. But I’ve seen that it worked for some other manufacturers. Will it work with razer?

I use the barracuda pro but last year suddenly I can't connect the wireless signal with the dongle. I guess something is broken or the software is broken. can connect only bluetooth and razer synapse doesn't show the headset is on. What should I do? 

When I was playing counter strike, I plugged in my headphones also razer and turned off the Levithan and everything was working fine. But after I finished the game and wanted to listen to some music, the sound quality dropped severly and everything sounded plain, soon I reset the thing and although it is green on the button, my pc is not detecting it anymore. Does anyone have an idea of whats happening?

I was dual booting my system. It ran great for 2+ years. I believe my linux partition asked, and i let it, update the firmware. Also, I tried to dock the computer in a lenovo usb-c monitor that does not deliver enough power. Now, it is constantly thermally throttled under 400mhz, in both windows and linux, and even in the bios. I did a thing where I drained the power and left it unplugged overnight. When I started it up, it was fast for a short period of time before throttling down again. Any help is appreciated. -h

While my dongle is connected to the pc, the keyboard and monitors will be on, but the pc won’t start. Upon removing the dongle it Immediately begins working.

my black shark v2 pro wont charge anymore i wonder if theres a solution for this problem? i wonder if its a battery or a plug problem 

So I’ve had my Cynosa v2 for about 5 years but recently it has started to lag and stop working when launching certain games. I feel like I have tried everything to fix it, I have tried:Changing the usb port it is plugged into Uninstalling and reinstalling drivers Uninstalling all razer programs and removing all related files to the best of my abilityThe weird thing is that the keyboard works fine when the computer is not under stress but when I launch a strenuous enough game it will start lagging and then stop functioning entirely. Another strange this is that I noticed is in device manager the ‘Razer Cynosa v2’ shows up under the ‘Human Interface Devices’ section and not the keyboard section like it used to. Any suggestions would be much appreciated 

Hello! I am really hoping someone from Razer can reach out to me. I have a Razer Blackwidow Chroma Tournament Edition from 2018. I tried plugging it in today and it has a crazy key spamming issue. I cannot for the life of me find the firmware for it. I have Razer Synapse 2.0(the old legacy one) and it wasn’t picking it up.  I go to update it and wow! I see that it there’s an update and I SWEAR it said a bug fix for key spamming issue for Blackwidow chroma. It installs, I restart the program and it now shows in my Synapse. I’m like wow this is it! But no, the spam issue still persists. Not sure if there is anything else I have to do. Any advice?

It works perfectly when using it with the wireless USB. However, when I plug it in, the device is no longer detected in Synapse—it just disappears. When I connect it, the charging status briefly appears as "charging" for a second and then disappears. I’m not sure how to fix this. I need some help.

I have been using this mouse for about 1 year and from 2 weeks my mouse is disconnecting and connecting randomly. This happens mostly when I am gaming, and sometimes while browsing in web. I have downloaded synapse 4 and latest firmware but still facing the issue.

Hello, my mouse shows 100% battery on razer synapse but does not turn on, either wirelessly or with the cable connected to my PC. I switched the mouse off and the red light came on. Now, when I try to turn it on or charge it, there's nothing. I'm using the same usb cable that it came with and that I was using before this problem - I've restarted my PC several times. Before that, I just had a sensor problem with the mouse that didn't detect all my movements and micro-gels. I did all the updates for the mouse and the dongle but nothing helped.Mind you, the mouse was still working before I updated it to fix the sensor problems. Now the mouse doesn't respond at all. I've had this sensor problem for a while, so I've tried to fix it by following the instructions on the Razer website. Now the mouse doesn't respond at all.I can still hear the connection when I plug my usb cable into the dongle and the disconnection sound, but I can't see the red light underneath the mouse any m

it only turn on when i change dpi then it will turn off again, at first the LED indicating my battery % but now its off how do i turn it back on like it used to be?

I changed my old phone number and bought a new one and now I can't buy anything and I can't access my old phone number or recovery codes can anyone help me

Hello, i would like to return a product. According to your policy, I have 14 days from the delivery date, and it was delivered on February 26th. However, your website states that the return period has ended (i asume its a mistake). I would like a solution since I am still within the return period. Thank you.

Already used card 

I need help for changing phone number. And i also forgot what is the backup codes. i tried some codes but acc locked . Need help

What can I do if I purchase an online razer gold card and it says it's already been used Please anyone?

It first started with the ‘W’ key and then noticed that the ‘A’ was being unresponsive. The last straw was the ‘Space Bar’ starting to go out. I cleaned out under the keycaps with compressed air and cleaned around with a Q-Tip and isopropyl alcohol and checked all the drivers via windows and also Razer. That fixed it for maybe a month. Through testing in noptepad, they keys seem to be unresponsive about 20% of the time. Has anyone found a solution?

On march 6 I reload via paymaya, the transaction is still pending even my money is deducted immediately after I initiate the relaod of gold.I already contact razer support yesterday still no action.Do anyone experience this? how did you solve the problem?

For all razer instalation (Axon, Synapse 4, Cortex) “Invalid start mode:archive offset”  Please help me! TY  

Hello, i try to repair uninsall/install and I create a zip files with the log. Who can I upload the files for help ? Thanks you.

Hello everyoneI was an user of Synapse 3 and I was very happy. It works all fine.I’ve noticed that from some days is available Synapse 4 and I decided to upgrade to the new version. Unfortunatly, even after resetting all configuration there is an issue with che Blackwidov Chroma V2. When I switch a profile to another the keyboard does not change immediatly, but after 10-15 seconds. This means that when I try to switch from a starlight for example and I go to the Breathyng colours are not synched (keyboard colours are delayed respect all the other devices.Anyone has the same issue? any suggestion for this ?Thank you and best regards 

I just opened and connected my Razer Kraken headset and the moment i put them on my head i could hear my breathing through the mic, i cound hear every sound in the house 10x louder until i muted my mic. Is this how it’s supposed to be or it it problematic? I had the exact same issue with my old headset, Razer Kraken X

Does anybody knows if there is coming a New Razer Monitor on the Market in the near Future, like the Razer Raptor ?