Razer Support

It appears that this is an issue across many headsets, and it looks like it was a software update that bricked the wireless dongle. This has rendered a $200 headset useless, and Razer needs to address this. Please advise how this can be remedied.

My razer wolverine’s left stick is spamming left. Its not stick drift. It just doesnt want to go right at all.Here, I’m not even touching my controller: 

I have 6 Razer Kunai set up to the fan controller, which is detected and can be set manually in Synapse both 3 and 4.I ungraded to Synapse 4 in hopes that this issue would be resolved, however it hasn't been.I can set the curve to literally anything but the fan speeds only change when set manually. Somewhat frustrating but I've been making due with inter-device keys on my keyboard to quickly switch from quiet, normal, and performance.“DC connection” not popping up, just straight up ignores the fan curve optimizer.

Hey peeps! I’ve had trouble with my Iskur chair staying in a raised position since I purchased. I thought that maybe I was bumping my lever, but I’m pretty sure it is a faulty cylinder. I’m wondering if there is a place I can purchase a replacement? Model Number: RZ38-0277P/No.: RZ38-02770300Purchase Date: Nov. 24, 2022

I'm currently having am issue with my kraken kitty headset. I'm trying to register it under my account but my serial number cant be recognized. I've rewrote the serial number so many different ways to try and see if that would help but nothing is working. I just get the “double check similar characters” every time. I don't know what else to do. Please help!!

My Razer Anzu, that i purchased on 18th February 2025, was recv’d today from Amazon, and after the unboxing, when i’m trying to charge to connect it to my phone, my left temple charging light is blinking constantly, whereas my right temple glows only once, and then does not glow, while being on charge. App is not allowing me to connect stating that its detecting only 1 bud/temple and asking me to bring both temples/buds in sync. What should i do here?

Alright so my razer orochi v2 mouse sensor has like stopped working no matter what i do. Every time i replace its battery or take one out and put it in the red light at the bottom on the sensor goes on but the led on the top of the mouse wont turn green or go on atall. After a few seconds the red light goes off. I’ve tried updateing the software. it did not work. i tried on another laptop, it did not work. I really dont know what to do. Let me know if you have any questions

Good evening from Greece.Couple last days I have an issue with my keyboard. Some keys, like Z or Q, B and some numbers, not respond. If I push the and keep a little bit maybe give the number or the letter but in general not working properly. I already clean the surface with a blower, take out the keys etc. And also i check and uninstall and install it! Any ideas how I make it work?

I am trying to remap my keys to bring the WASD keys down a row from their default position.Button 13 - W (Default key is S)Button 17 - A (Default key is Z)Button 18 - S (Default key is X)Button 19 - D (Default key is C) I remap them using the Keyboard Function (Key Recording) from the left-hand side of the Synapse screen.Everything looks good. However, when i use the keypad and press w, it sends ws to the computer. When I pressa, az is sent to the computer and so on with all of the other keys.How do I fix this?Thanks!

Hi, i have Blackshark v2 + usb sound card on my old pc the 7.1 feature and overall sound worked perfectly but on my new pc the 7.1 is somehow broken? For example when something is happening in front of me i hear it from behind, when something is on left front i hear it from hard right, when in front i hear it in center and so on… Anything that could fix it?

 Nobody responded to the issue I created before and the problem still continues. Even when I insert a charged AAA battery, it shows 40% and after about 10 minutes the battery level is like this https://prnt.sc/Uqr_8k5_qcrt This is my first Razer product. I don't think I will buy a Razer product again because of this nonsense I experienced. previous thread. 

My headphones work for starters. All I am trying to do is update its firmware today.  well the problem is as simple as this.It is NOT seeing the wired connection on step 2 no matter how much I tried.  6 different cables and one being new recently also. All of them see the device on PC side plugged by USB. The Nari Firmware updater will not and does not show that I have it wired in.MY system is a brand spanking NEW Omen 40L  its not the brand new rig I assure you because everything else runs great.  So I can’t  even update it.   Out of ALL of my Razer collection (mind you im one of your oldest customers to when you first started making products.This Headset is by far nowhere near the quality you pushed upon us the consumers at all.I expected quality but I was so very wrong about your headset line. Unfortunately I am never going to drop that much money on your Headsets anymore.  My other one I had (already forgot its name) b

Hi all,For this price and Razer name I expected luxury experience, unfortunately it’s a mess.Can somebody please help me with resolving the problem?Thank you.

Hello,Can you tell me when the THX Spatial 7.1 audio application will receive updates for Windows 11? If you're not going to do this - why is the app still paid?As a clarification - THX Spatial Audio is not compatible with Windows 11 - several years after the release of the new system. In practice, there are problems with pairing the device. Every time I start the system, I have to disconnect the WiFi receiver from the USB and reconnect it, and sometimes perform a few additional steps. I saw somewhere official information from Razer that such problems may occur on Windows 11. But if you're still charging money for this app - and Windows 10 no longer gets support... well, something's wrong.

Well I bought a new Razer Deathadder V3 Pro and a Razer Atlas yesterday from a local PC shop. I just remembered to register them today and i went to search the for serial number. The mouse was pretty straight forward but I can’t find the serial number on my Atlas and only the P/N. Where can I find them? Another question is if I wanted to claim warranty, how do i claim them? 

My dongle is missing, and I need another dongle, please help how I can solve this problem.S/N:HN2342D21500899

Razer chroma is needed for Frejya Haptic chair but randomly it stop working and the chair doesn’t vibrate properly, there is no bass or it just feel weak, as soon I opened the Chroma menu of the chair it start vibrating again. or Chroma doesnt run at all, many weird bugs that I can’t understand how to fix them anymore also when opening chroma after restart or just closing and opening the profile is always set to CONTROLLED even though the selected profile is Dynamic or Custom, changing any profile selection change the proper profile again.  

Evening all looking for some pointers in regards to razer software synapse 3.I recently bought a gaming pc back in october 2023 new to pc side of things, running the following specsRyzen 5 7600xgeforce 4060 ti 8gb graphics2x 16gb ram Kingston fury 4800mhz ddr5Samsung pro 990 NVME 2tbgigabyte b650 Aurous elite ax motherboardDrivers updatedw11 23H2So at first razer was working fine no massive issues but i believe it was older model of synapse, any how had reinstalled windows few times but in last month been having game crashes and even BSOD as well as hard rebooting.Got a friend who Microsoft certified do some quick screen assist to see the event logs.He confirmed that synapse 3 and chroma is crashing every minute, in the background, services failing and causing critical errors to force reboots, been utterly driving me insane with it, I'm adamant its not hardware related.Anyhow I've uninstalled all raz

After over a month of using a paint on one of the buttons of my new Naga V2 pro has peeled off. Previously had Naga Epic chroma, then Naga Pro and there was absolutely no issue with this. I thought that such a small thing can be easily replaced cause the side pads are magnetic and replacement of them take 2 seconds.Yet it wasn’t so clear to Razer support. They asked me to cut the wire of a perfectly working mice, send them a photo of it so their employee can assess if this is approvable and if he does i will get a replacement of a full product. What kind of wastefull madness is this ? Cable is detachable, side pads too. Instead of just sending a new side pad and we’re both happy I’m asked to be cutting cables, sending photos and wasting time/money/CO2. That is a completely new level of madness from a company on who’s products I’ve spend thousands of USD. You used to be a expensive but best in class Razer. Now it’s just expensive.

The SN finder comes back with a negative result. How can I know? I want to buy a second hand mouse and it looks valid but I can’t tell from the Razer website. 

Recently, when using the wireless function of my Nari Ultimates, it prevents youtube from loading videos.  When using the heaphones wired, everything works just fine.  But the moment I switch the audio to Nari Ultimate youtube stops working, immediately.  And nothing short of restarting my PC will get it working again.  I’ve tried unstalling all Razer products and drivers and reinstalling, this does not fix the issue.

Hi I downloaded the system recovery image and did all the work for it in order to reset my blade 17 and everything worked till it got to the system reset part and it's been stuck on copying files 1% for 3 hours now and I can't do anything what should I do?

Both sides already cracked after ~1 year of using product. Im not alone with this problem. Just think about it and decide should you buy razer products or..

My Razer Kraken V3 X, I am using it for about 7 months and suddenly today its cracked open.I am seeing many posts of this headset at the same exact spot being broken? What’s with Razer in producing such quality?