Razer Support

I received my Blackshark V2 x activation code in my mail, but when I enter the application and try the code, the code keeps giving an error, I want to get a new code   

Hello, I lost my USB dongle for Razer blackshark v2 proArticle RZ0403220100-R3M1How can i get a new USB for my device?

So i recently bought a 2024 razer blade 16 in november of 2024.  Due to an emergency i havent even been able to access my laptop yet which is at my home in the States while i am in India. With this deal i received the Indiana Jones game. However the last date to redeem this game is january 30th (i.e. today) and i still dont have access to my new laptop for atleast another 15 days. Is there a solution to this as it would be a shame to waste a 60-70$ video game. 

Hello everyone,i have a blackshark v2 pro(2023) and as the title suggests that sometimes it beeps and loses its connection in the middle of something like when i’m listening to music and reconnects after a few seconds. Does anyone know what it is about? (i use it with the usb thing, not with bluetooth)Thanks a lot 

I want to erase laser synapses. How do I erase this? I deleted the file of this, but synapses are still working.

Bashed the dongle, and need a replacement, out of warranty, so am willing to pay if needed!

I HAVE THIS EXACT PROBLEM. ALREADY REINSTALLED SYNAPSE, DID NOT FIX ISSUE, PLEASE HELP  

Hello,I have been experiencing spamming keys with my letter “I” for years now. I made a temporary fix on my end by dissabling the key “I” and putting my key “9” as a temporary key “I” on synapse. I decided to research around and concluded that it most likely a firmware issue. This has been actually affecting my muscle memory of pressing “I” with using a different keyboard now. Any help would be appreciated.Regards,

Hello there, can anyone help me change my phone number? my old phone number is gone, and i need to change my phone number to the current one im using. thank you advance. 

I have LOST my Razer Black Shark V2 PRO USB Wireless dongle and I need a replacement for it….Razer Black Shark V2 PRO headset S/N: HN2413D13102614My Location: U.S.A   Lebanon, PA 17046-2261send me a invoice

As a lot of people know, the razer basilisk v3 hyperspeed has a huge software issue that essentially makes the mouse unusable. Every now and then (for me its every like 2 minutes), the mouse will “disconnect” and basically shut off for a second and then turn back on. As I’ve seen, there has been no solution over the past 5 years as long as this has been an issue. Is there one im not finding, or is the mouse still broken?

Hi, reposting an ongoing issue that many other users seem to have faced or are facing. I have been experiencing a sparking / poppong sound which sometimes is accompanied by a small flash when turning the X Chroma EGPU device on using the device on/off switch. Following recent update, the X Chroma eGPU is not even turning on. I also remember that my computer (on WINDOWS) often crashed when powered by the “BOX”. MS Hotline could not explain. Now wondering if there is a link, or if from the beginning the conception was not somehow faulty? ‘looking forward to hearing from support / community users. Best Drakk076

Hello, I have had a Chroma X in storage for about 1 year, I took it out again and am experiencing a strange problem - it won’t stay powered on for more than about 30s. From the operating system perspective I am seeing that it just never reaches a workign state. When connected to my MacBook, I see that it momentarily provides charging power to the MacBook, but then powers off rapidly.  I currently suspect a PSU problem.  What are my options to get a working Core X Chroma ??    Reference to Linux logging for another machine -- 2025-01-26T01:12:59.869613-08:00 darkfoot kernel: thunderbolt 0-2: new device found, vendor=0x127 device=0x22025-01-26T01:12:59.869625-08:00 darkfoot kernel: thunderbolt 0-2: Razer Core X Chroma2025-01-26T01:12:59.870935-08:00 darkfoot boltd[2081]: probing: started [1000]2025-01-26T01:12:59.871100-08:00 darkfoot boltd[2081]: [cf030000-0070-Core X Chroma ] device added, st

My razer opus When turn on my razer opus it makes a buzzing static noise and is very annoying. I updated the firmware, switched modes, reconnected, but these didn't work.

I have just reecently bought a brand new razeer black widow v4 keeyboard and as you can seeee without me fixing my typos it double or even triple presses the letteer ‘e’ and at tims it does not eveen register a key-press i have updated firmware, uninstall synapse, checked for OS updates and decreeaseed the polling rate but none of these methods has fixed the issue. Has anyone has a similar issue and had a fix for it? right now i don’t even have synapse on my pc and it has not changed at all should i just request a reeplacemnt at this point?

I changed my username in razer id. But it didnt change on razer insider. Can someone suggest what to do? When I changed my profile picture it changed, but my username is not changing.I even logged off from both the sites. The razer Id and the razer insider. Please help. Any help is appreciated. 

I use Razer Blade 16 and one of my fans suddenly went out. Is there any way to fix this without possibly replacing the fan?

I’ve bought my headset yesterday and from the jump it had this static noise when using Bluetooth or Dongle even if its not connected to anything, the noise is gone when i use the cable to my laptop.. looking for help. 

Hi everyone. Please help me fix sound distortions that happen every 2 minutes. The music and all sound distorts for a little while. I am connecting via dongle to my PC

Is this company going to fix this issue ever? Every few days while playing a game, the game will all of a sudden either minimize or leave full screen bc this ridiculous razer synapse software wants to ask me for 10000000th time whether I want local settings or cloud settings or ask me later. I have tried everything. This is an issue for many people. Meanwhile they are twiddling their thumbs over there. 

I have a problem with my recently bought headset Blackshark v2X which is stated that the item has been registered can i get some helped?

I entered this site from Bulgaria and when I want to enter the basket to order a product, I click on the button "continue to shipping method" and nothing happens.Can you help me?

Hello!! So I have had my Blackshark V2 Hyperspeed for a little over a year now with no issues. Earlier today, I tried to power on the headset wirelessly to no avail. I figured it must be dead, so I used it wired for a while. I discovered later that the issue was not with the battery, going into Synapse and seeing that it indeed had more than enough charge.So then I figured maybe it was the power button being jammed. This also ended up not being the case, seeing as the button works perfectly fine when the headset is used wired, pausing and playing music and other such things.There was one point when I used a different cable other than the one that came with the headset to plug it in, at which point I was able to power on the headset as if it were being used wirelessly, with the voice cue and everything. But then, once I took it off the cable, the light blinked off and the headset went off again.I have updated the firmware for both the headset and dongle to try an

I bought a valorant gift card for 59.90 RM and it still pending i been waiting for an hour now haven't received any email please help and thank you.