Razer Support

Hi i have a NAGA V2 Pro and have had it connected via bluetooth, but now it does not work. If I connect the charging cable to my PC (windows 10) it works fine.  I have Synapse installed on my PC  and have tried all the suggestions on the support page. I've done the whole uninstall reinstall stuff but no luck. Any ideas?

Hello, the razer synapse app (Version 4.0. [removed by moderator] ) doesnt recognize some important apps, i bought the razer naga and the tartarusv2 because i use lot of shortcuts to improve my performance on my job but i have lot of issues with synapse that doesnt recognize some important apps, at the start i didnt returned my razer stuff because i was not too worried when it only doesnt recognize Capcut but now it doesnt recognize cinema 4d either, i have to change profiles manually and its not supposed to work like that, i thought updating both apps, my windows and razer synapse could make it work but it doesnt. My windows its not old it have maybe 1 year since i installed and its genuine, i have an norton antivirus subscription, apparently its not a virus, i only use my system to work, i only have multimedia editing apps, my system info: intel i9-12900K, ram 64 Gb, rtx 3090 24gb, win 11

how to get my free game of Resident Evil Requiem GeForce RTX 50 Series Bundle? 

I am trying to connect my Razer Deathadder Essential mouse to Synapse and I get the message that it cannot find the device. I tried plugging in different USB ports, tried reinstalling but nothing seems to work. Also, I am unable to register it as it cannot find the serial number. Can someone please tell me whether it is a fake product? Thank you. 

Can you turn off the horrible sound when first switching on or at least have the volume turned down 

Hi I purchased a new Razer Barracuda Pro headset but my PC is not recognizing the dongle. Can you please help P/M RZ04-03780100S/N IN2224D17101302

Bom dia perdi meu código de acesso do meu fone kraken (som surround 7.1som surround 7.1)preciso ativar novamente e estou tendo problemas. pode me mandar o código ? tentei localizar pelo sinapse mas não deu certo. se tiver algum video ensinando pode mandar eu faço

My Razer Viper V2 Pro mouse is no longer recognized either through the wireless USB adapter or through the USB-C cable. The problem occurred yesterday when I was using the mouse and charging it at the same time, and the next day, the connection with the dongle was lost, but then it reappeared, and after a few hours, the connection was completely lost, and now the mouse is not detected by the system either through the wireless USB adapter or through the USB-C cable. Since then, the mouse has not been detected by any device, and it does not display any charging or power indicator.I have already tried the following without success:Reinstalled Razer SynapseTested a different cable and USB portTried the mouse on another computer

Hi, recently i got the problem that my internal 4k Display only runs on 1920x1200 i dont have any higher option anymore. I tried multiple clean installs of the Graphics Driver etc. After gedevice manager it says unknown display device. Can anyone pls send me the driver for the Display (NOT THE GPU). Hope anyone with a working Book13 reads this. Thanks

I just bought a Razer Siren V3 Microphone and a Kraken Kitty V2 Pro headset. I ave uninstalled and reinstalled the synapse 4 and chroma program multiple times and rebooted my PC multiple times and the programs are still not detecting the devices. This really stinks because I also ordered a new Razer keyboard that should be in tomorrow but I don’t know if it will even show up in the program!  

I have a  Razer Blade 16 - RZ09-0483TWH3 and for some time no sounds are coming out of the speakers.  Bluetooth earbuds are ok.All drivers seem to be fine, I have uninstalled and restarted the PC several times.Then I read, in the Razer website, that for models 2023 or older, the spatial audio version should be 2.6.5.  Checked mine and the version of the THX Spatial Audio Driver is 10.0.26100.1. I wonder how can I get the older version 2.6.5?Thanks for your help 

Compre un Razer Viper V2 pro por tienda mia y me vino sin dongle, estoy compitiendo en un videojuego y quiero aprovechar al maximo mi mouse nuevo. ¿donde puedo conmseguir un dongle y cual seria el precio?

Hi I'm based in Ireland, is there any way to get an official replacement battery as mine is bloating and causing my laptop case to break through the screws? I don't want to order a cheap Chinese replacement from ifixit

want to get a replacement battery for my razer blade laptop but i’m in the uk and have no idea of where to get one from

I own a Razer DeathAdder 3.5G (Model No: RZ01-0015). Unfortunately, Synapse 3 does not support this mouse—only Synapse 2 does. However, Synapse 2 requires an account login every time it's used, even though it’s already reached its final version and is no longer officially supported. Why didn’t Razer remove the mandatory account login requirement in the last release of Synapse 2?Even worse, Synapse 2 can’t even control basic features like toggling the lighting on the DeathAdder 3.5G anymore. It feels like Razer has completely abandoned its long-time users who still rely on older but perfectly functional hardware.

Hello, I purchased the Razer Enki chair in March 2022 and is no under warranty. The base  (Asteriks shaped base that holds wheels) broke and i was hoping to purchase a replacement. The chair is in great condition and i would hate to have to purchase a new chair over this. Please advise if there is anything i can do. 

numara değişikliği yüzünden iki adımlı doğrulamayı kapatamkyorum ve yükleme veya çekim yapamıyorum yedek kodlarımı da not almadığım için kullanamıyorum

I encountered the same problem which is already registered product , i cant get my activation code on surround sound 

My surround sound key just lost , can i have it back through email since my key already lost , i want to registered it into my new pc  

EN: Access to the server is not possible. The service is disabled. Checkwhen installing Razer Synapse 4.What should I do?RU: Доступ к серверу невозможен. Услуга отключена. Проверьепри установке Razer Synpase 4.Что делать?

I can't access my 2nd step verification app please help

Hoy compré unos audifonos Blacksark V2 PRO resulta que la cuenta que el correo que tenia vinculado a Facebook lo perdí y no sabia que llegaría allí el código de activación. No reclame el codigo ya que no tengo acceso a ese correo. Sin embargo pude crearme una cuenta nueva y registrar nuevamente mis audífonos nuevos. Sin embargo no me llega ningún código de activación para sonido 7.1 porfavor necesito ayuda me costaron mucho ;(

I’m attempting to pair my DAv3 to a new hyperspeed dongle, the utility recognizes the dongle but does not recognize the mouse. Synapse and other razer software detects the mouse accurately however.

My partner got me this mic about 6 months ago. Recently it hasn't been working well and will turn of momentarily if bump or move it and occasionally I will have to unplug it and plug it back it. Yesterday it stopped working completely the light wont turn on and its not being recognised by my mac. What could be causing this issue ?

I recently purchased the Razer Kraken V4 Pro, but the haptic feedback  does not work at all on my unit.I previously owned the Kraken V3, and the haptics worked flawlessly, so I am familiar with how the feature should behave.On the V4 Pro I feel no vibration or haptic feedback whatsoever, regardless of the content being played.Troubleshooting already attempted: Installed the latest Razer Synapse 4 Updated firmware and checked for updates Enabled Haptic Intensity in Synapse Tested both Sensa HD mode and Audio-to-Haptics Confirmed audio is playing at sufficient volume Ran the Razer Device Detection Troubleshoot Tool Restarted Synapse and my PC Reconnected the headset and tested different USB p