Razer Support

Hello, how are you, I have a problem with my mouse, a deathadder V2 pro, two days ago I turned it off to do an exterior cleaning, just cosmetic, and when I turned it on again I had no response, the cursor does not move, until now It remains the same, I have already done everything that the Razer support videos offer me, repairing the software, uninstalling and installing it again and nothing, the USB antenna is detected by the computer, but it does not detect the mouse, I have already tried using it with its cable. razer charge, e Likewise, it does not detect it, it does not even make the Windows notification when you connect a device, in the same way, it does not go into sleep mode, it stays on, its PROFILE light always stays on, and I know that it could not be damaged in the interior because it has not received any damage, I really don't know what to do, I have tried everything, thank you very much for your attention, I hope you can help me in whatever way you can, good day

I was playing in my pc and I didn't crash or pull or anything my controller, just both joysticks reacted at 100% in some direction, then I disconected and when I connect it doesn't do anything, but if i press the xbox button the light blinks twice and windows manager doesn't recognize it 

Hi,Im writing to bring to your attention an issue i have encountered with my Razor Huntsman Elite keyboard. Recently, I noticed that  some keys on the keyboard have stopped functioning .Despite attempting various troubleshooting methods, including all available updates and following suggested  shortcuts from online and Razor official website, i have ben unable to resolve the issue.I kindly request  your assistance in diagnosing and resolving this issue. Regards,Elmar.

 GPU Not Using Full PowerMy RTX 4080 is only using ~30-37W. GPU Utilization (60%) suggests that it's being underutilized.PCle Read/Write speeds are also low.

New update broke the charging dock. When i plug usb dongle directly to my pc mouse works fine on the software and hardware side. But once i plug charging dock to usb port, its bugging the mouse and the software. It shows battery percentage at 0% and i can’t click on any device on software. Charging dock won’t charge the mouse too. Tried reinstalling the software multiple times but no luck.

i have registered the product and it stated successfully registered but is almost a day but i still didn’t receive the activation code. is this normal?

Hi, I have the Razer BlackShark V2 HyperSpeed (White) - Model RZ04-04960200-R3M1, which I bought from MediaMarkt. The headset only works via cable or Bluetooth, but I want to use it with a USB HyperSpeed dongle for low-latency wireless connection. Which USB HyperSpeed dongle is compatible with my headset, and where can I buy it? Thanks in advance!

I want to make sure that I bought the original product, but I can’t, because on the website https://www.razer.com/razercare/warrantyyou can’t check the serial number of the product, it is only intended to check the validity period of the additional paid warranty Razer Care. And if you do not have an additional paid warranty purchasedRazer Care for the product, then there will be a message that such a serial number was not found.can I send my mouse serial number razer vaper v2 pro serial number: is this original?

All the replacement batteries i’m finding are for other models. The battery stopped holding a charge a long time ago and the laptop now only turns on when it’s plugged in. (Although recently it only stays on for a few seconds) I wanna see if getting a replacement battery solves the issue. 

Hi!I’ve bought a Razer Viper Mini from a retailer in my country. When I’ve tried to activate the product I got the invalid serial number message. I’ve checked both the mouse and the one on the case but neither of them worked. I’ve tried to replace 1 with i as well but nothing worked. Not even Synapse recognises it.Is there a solution for that?

Hi community!I keep having frequent crashes with a BSOD:  I barely use the laptop (unfortunately), mainly for light tasking and ocasional gaming. Every update according to Windows/razer. Any advice? Thank you very much in advance!

My pc keep happened blue screen after 10minutes.. how to solve ?!

hi , i have purchased a razer hammerhead true wireless x for almost a year and right now the battery of the earbuds are draining fast , when i use both earbuds , it up to not even an hour ( more like 45-50 mins ) , for single earbud , left ear last only 30 mins , right ear is 40-45 mins , have tried to use earbuds till it turn off and charged back up to test to see if it will fix the problem and it does not . so what should i do !!! 

I have the Razer Nari Ultimate headset can I get a USB-C dongle to connect them to my PS5-Pro and my PC ? if so where can I buy one.

I have a Core-X chroma at work loaded with a RX5700XT card and it works fine.  Just bought a used Core V2 for home office work (slimmer and fits on my smaller desk better).  I bought another RX5700XT, but unfortunately, it is too wide for the slimmer enclosure (just).  Slightly tempted to trim the plastic casing of the 5700 to make it fit, but wondered whether there was another card that I should use instead?

hi I have a question about contacting Razer support and also about the Razer blade 18” laptop please and thankyou.

Hi y’all, before I start, I looked at this thread already, and tried everything in it, and other threads on here and reddit that I could find, nothing worked.  I have the original Nari headset, upgraded a while back, but kept them in case of a rainy day. Today, that day came when my father’s earbuds died on him, and I offered the use of my old Nari’s. I knew they weren’t charged, so i plugged them in, they started and were working fine. The red light to signal they were charging was on, too. Then about 5-10 mins later, my dad said they started beeping like they needed to be charged, and then just died. I still have them plugged in, I tried a different microUSB cord, nothing. No red light, the Razer logo on the side will attempt to light up, but nothing beyond that. The computer says th

My Razer blackshark v2 pro 2023 headsets right hinge just broke, when I grabbed my headset to put it on, no impact or nothing. What can I do? Can I get a warranty? 

I’ve looked up the information on the official Razer site, which seems to indicate there are two slots, one being empty.  However, YouTube videos showing the upgrade process on the Blade 14 show just a single slot.  If indeed there is an empty slot available, I would assume that the process would be slightly different, as I would not have to clone my current SSD onto the new one.  Right?

I am looking tog order or otherwise receive a replacement arm for my Razer Iskur v2 due to the foam starting to split and tear along side the lower-inner edge.Can someone direct me to where i can order chair parts?

Everytime I plug in the dongle I get the windows message “usb device not recognized”. I’ve tried doing everything that I have found online, but nothing seems to work. What should I do to fix this issue?

After 6 month the mouse wheel suddenly made a strange noise and  short vibration, then the wheel is not working properly.Cleaning with air wasn´t working. Seems like the wheel is not turning right and on every round a spot make a bump and the wheel click is activated.This is not acceptable for a mouse in that price sector.  

When I turned on my computer this morning, I saw that my Deathadder V3 pro was disabled, I can't solve it, can you help 

I've tried different blocks and cord but the new charging stand I bought for my daughter just blinks for a second when I plug it in then doesn't do anything it blinks like orange yellow white 

hi guys I have two questions: 1 how can I chat with Razer support? And 2 I have a few questions about the Razer blade 18 laptop. Please and thankyou!