Razer Support

How do I get a replacement dongle for my Wolverine v2 PRO controller?

I have a new Razer Blade 16” (2024) with RTX 4090 and 64 Gb RAM.  I am having three problems with the touchpad I’m wondering if anyone else is experiencing or has solutions for?  Support requests only allow you to check box specific issues and this didn’t fall into any of their categories for this particular laptop. I’m aware I could just turn off the touchpad and use a mouse, but that isn’t always ideal. The touchpad frequently perceives my two finger scroll as 3 fingers and throws me into multitasking. I have turned the sensitivity both down and up to no effect. and double checked all settings. it’s intermittent when this happens, but frequent enough to throw off working.  I don’t know if it’s palm rejection issues or other, but frequently when typing the start menu is clicked, when I didn’t touch anything. So I have  to click out of it to get back to typing.  I cannot wear apple watch while using laptop. The touchpad seems to be sensitive to it and the pointer bounces around. Turnin

Hello. My rabbit sadly chewed my headset cable. Is there any way to repair it or does warrenty can do anything? 

Every time I try to get I code I get this message  

Hi, I have a set of Razer Kunai Chroma fans in my case connected to a Razer RGB Controller working with Synapse 4. However when I start my PC during the boot up the fan lights work fine but once Synapse 4 starts they all go dark. To get them working again I can go into Synapse 4’s Chroma Addressable RBG Controller tab, Lighting Section and toggle off and on Global Brightness and they will then all come on and work fine. Any Ideas?

We ensured the battery is installed correctly. The controller is seated all the way in the dock. I let it charge for 24 hours.  About 3 days ago it stopped charging and the light stays orange.  Never had issues with it before. 

  I am very unhappy with the online service since there is the fact that I placed an order in which I paid the most expensive shipping fee to have a faster and more prioritized shipment that was supposed that the shipment would be two to three working days but it is not at all like that, my order is a new item that recently went on sale so I made the preorder and so I had to wait a fortnight for the item to go on sale which I understood and waited but when the day comes In which I would start the shipping process, I get an email telling me that I would have to wait a fortnight longer to start the shipping process, so I have spent several days communicating with them to solve the problem, but far from scheduling a new date close to the original, they kept it with the change of date they scheduled for them, even knowing that I will pay to have my order as soon as possible. 

Hello guys!A few days ago, I purchased the 2022 version of the Barracuda X headset. I registered the headphones on Razer's website and received the activation code for the 7.1 software. It works perfectly; however, the software does not include an equalizer. After doing some research, I found out that the Razer Audio app for iPhone offers more customization options for the headset. I downloaded the app, but it doesn’t detect the headphones. The headset works flawlessly with my phone via Bluetooth. I tried disconnecting, forgetting, and reconnecting the device, but nothing seems to work.Any suggestion?

I recently purchased a Razer BlackWidow V3 Tenkeyless through Amazon India. I was aiming for Yellow switches but accidentally ended up ordering the Green switch version in a hurry during the Prime Day sale.The keyboard is completely unused, sealed in its box. Unfortunately, Amazon India isn’t allowing a return or exchange since it falls under a service center replacement policy.I wanted to check if there’s any official support channel, service center, or distributor route where Razer India could help with an exchange or switch variant replacement.Any advice would be appreciated. Thanks in advance!

i had my fans set to silent for 20 minutes and next thing i hear this ungodly loud noise from my left fan. what do i do?

My Razer Pro Type Ultra has been double typing some letters, ,sometimes it has a delay in backspace and space.I have tried the fixes uploaded which is updating my Razer Synapse Software and it did not solve any of the isssues.sI have also tried uninstalling the Ssynnapse and doing a clean installation of the program but to no avail.

Hi, anyone know why i can’t change LED settings on Deathadder V4 ? (Synapse 4)Whatever i do, i had this setting and configuration by default : LED 1 : ConnexionLED 2 : ChargeLED 3 : Polling rateWhen i change it, and clic on refresh top left, it goes back to original settings.Even if i do nothing, it doesnt save, whatever the profil i use. I tried everything :Different and stock profilFirmware updateSoftware uninstall (with revo) reinstall (3 times)Reset all software settingsReset all mouse settings by defaultDifferent USB port.2 Different PC, same problem I don’t know why it always come back to default. At leat, it don’t even chance before i refresh the page.For exemple, if i set LED 1, LED 2, LED 3 to polling rate (Orange color for exemple with 4K) i still had the same color, i don’t have 1 2 3 as orange color. So yeah, it don’t even change. Any solution ?

I'm having issues with key registration, starting with the "D" key — it stopped registering presses intermittently, and shortly after that, the entire keyboard stopped responding. None of the keys register anymore.This started recently, and the keyboard was working perfectly until then. I've already updated to the latest firmware, tried safe mode, and confirmed it's not in store demo mode.Model: RZ03-0470Serial:  Estou enfrentando problemas com o reconhecimento das teclas. Tudo começou com a tecla "D", que parou de funcionar de forma intermitente, e logo depois o teclado inteiro deixou de responder. Nenhuma tecla mais funciona.O problema começou recentemente — até então o teclado funcionava perfeitamente. Já atualizei para o firmware mais recente, testei no modo de segurança e confirmei que não está no modo de demonstração de loja.Modelo: RZ03-0470Número de série: 

Hello,this is my item serial :I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does light up and vibrate. - It doesn’t connect to my Xbox Series X via USB-C or via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back), used the original Xbox cable and other cables.- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in any way.I’ve followed all recommended troubleshooting steps and nothing

My headset is connected to my laptop. I can receive and transmit sound. However, when I connect it to my phone via Bluetooth, there is no sound. I can answer calls with the button on the headset, but there is no sound. I couldn't connect it to my laptop via Bluetooth either.

我在買了這滑鼠墊兩週內的使用過程發現滑鼠墊發白的問題

I just bought a razer huntsman mini used.Up on pluging the keyboard in to a laptop LED don't turn on or any keystrokes are not being recognised The computer recognises the keyboard and the razer app also does but keys are not working or LED's I tried resetting it (esc+space+tab) not working I tried updating the firmware, it said: You have the latest firmware and no update required. Still doesn't seem to help I tried all the usb ports too I took the whole keyboard apart but I didn't see any signs of water damage or ribbon cable/power cable not seated correctly. I'll put some vids/pics of the problem I really hope someone could help!

Hi everyone, I have a Razer Blade Pro 17" (2020), model RZ09-0329x and recently the battery swelled up. Now the laptop won’t power on at all, even when I connect it to the original AC adapter. I couldn't find a replacement battery anywhere, and since I urgently need to use the laptop, I tried disconnecting the battery connector completely to see if it would run just on AC power. But unfortunately, that didn’t work — it still won’t turn on. While inspecting the inside, I noticed a small circuit board between the two battery cells, near the bottom cooling fans. It seems to be a Battery Management System (BMS) board. So my main questions are: - Is this BMS board required for the laptop to boot even when the battery is removed?- Is there any safe way to bypass it or trick the system into running directly off the adapter?- Has anyone here successfully powered this model without a battery? Any tips or schematics would be a huge help. Thanks in advance for any help or suggestions!

To whoever can help, my chair has recently started reclining more on the left side then on the right (locking side) and while trying to find the product number, I don't have a tag on the bottom of the chair, so I'm having issues filing a warranty claim  Thank you,Blur 

The sound coming from the left side is quieter than the sound coming from the right side and is not very noticeable, but it is less audible and muffled in videos and music.

I recently bought the above BlackShark headset for PS5 and PC for use on PC.  The Microphone definitely works, I have tested it on my phone’s 3.5mm socket.  But the PC seemingly needs to use a discrete Mic In as well as Headphones out.  This article, from the product page, seems to say that I should have a 3.5mm splitter to use this with a PC.  But there isn’t one provided.  https://mysupport.razer.com/app/answers/detail/a_id/616I wonder if there should have been or whether this isn’t quite the PC model?And the sites support chat doesn’t work on various browsers so I hope someone can help here?Thanks.

Hi,The Scroll Up/Down function no longer works on my Razer Basilisk V3 Pro 35K.I haven’t changed any settings.It just stopped working when I turned my PC on today.Is there a way to fix this?

Please help,  I received the blackshark v2x today and there was no code to activate it, I was going to activate it with the model number but I get a previously activated error please help  

I have a headset BlackShark v2 x and I bought “THX spatial audio” and got the activation code and activated it on its software and things are good so far but it does not appear in the “select playback device” box nor even in the “windows sound properties” box