Razer Support

Like the title says i couldn't connect kishi v2 to samsung s23 fe. On the internet a lot of people says it should be compatible. I've tried some other phones like samsung galaxy a36 and xiaomi mi9 and it works on them instantly. My phone doesn't recognize kishi at all

Hello, I have a Razer Barracuda X (2022), model RZ04-04430. The USB-C wireless transceiver (RC30-0378) has stopped working and is not detected by Windows at all. I have tested it on multiple USB ports/computers. I would like to purchase a replacement RC30-0378 wireless transceiver. My country is India. Could you please check whether a replacement transceiver is available in India and advise me on the purchase/replacement process?

I accidentally topped up my account using a different region code. I kindly request you to transfer my account and balance to the Turkey (TRY) region, or assist me in using this balance in the Turkey store."

Hi, I recently purchased the Hyper polling Wireless Dongle as the one that came with my Viper V3 Pro has broken after a few years of wear and tear (most likely from unplugging and plugging back in to charge the mouse). Unbeknownst to me the Hyper polling Wireless Dongle listed in the Razer store is incompatible with the Viper V3 Pro. I was wondering if maybe I could swap it out for a replacement dongle that is compatible with my mouse.Thanks,

Hello, I need to try and purchase a replacement microphone for my Blackshark V3 Pro. After looking through the forums, I was advised to post here to try and buy one directly. Thank you!

I have a Razer Tartarus V2 Mecha-Membrane Gaming Keypad. I have used Razer Synapse to configure some of the keys:6 → 6 11 → G 16 → V 17 → Y (German keyboard)These bindings are working correctly with Synapse running: they are giving the correct input into World of Warcraft or a text editor. However, the joystick does not. The joystick is on default: However, when quitting Synapse, the joystick starts working perfectly fine in all applications!The custom bound keys revert to their default as expected. Unfortunatelly, the workarounds described in similar threads (see below) are not restoring functionality: switching to 8 Directions mode and binding up,down,… to the arrow keys with disabled “corners” looses the ability to move diagonally same, but adding “up-left”-key macro and similar to the corners makes movement clunky: switching from “up-left” to just “up” requires moving the joystick to the center Previously I was using another workaround: rebinding the 4-directions joystick to the ar

So far, I've waited through 4 firmware updates and yet dpi downshifting has not been patched and a workaround has not been provided, I also haven't even seen much discussion of it. Is there any hope, or should I look to rma/sell right away?

Hello,I have a Razer Blade 15, model RZ09-0351, and I am experiencing several hardware-related issues.The first issue is with the keyboard. Some keys have stopped responding completely.The problem started some time ago with only the M key. Initially, all other keys worked normally. More recently, additional keys have stopped working, including T and Backspace.The affected keys do not respond at all. I have already tried:Restarting the laptop. Removing the keycaps and checking/cleaning underneath the keys. Testing the keys directly without the keycaps. Testing the keyboard in Windows Safe Mode. The same keys still do not work there. Entering the BIOS.Since the problem started with a single key and progressively affected additional keys over time, I am concerned that this could be a hardware issue involving the keyboard matrix, keyboard flex cable/connector, or another component responsible for reading the keyboard.There is also another issue that started recently: when I want to turn on

I have a Razer blade 15 computer that I bought in ca. 2021. I used it mostly for uni work using architectural softwares for rendering or drawing, and handled quite some heavy work without major problems. Altough many many times it heated up to a really extreme point where I would take a break working, once or twice shut down the laptop to let it cool for a bit. Recently I noticed an issue with my trackpad clicking function. The tracking works fine but the bottom left and right corners won’t recognize the pressure. There is no feeling of ‘clicking’ or a clicking sound, and no actualy click funtion happening on the screen. But the corners towards that middle part are ‘sinking’ when I try to click. Only the lower middle portion ‘clicks’, but that also requires an effort to do so. I know for a fact it did not use to be like that, and there is also no physical bulging of the trackpad that might indicate the battery swelling. (Altough I do not know if I would even see a bulging if the batter

Hello Razer Assistance, i recently bought a Razer Viper V3 pro from a private vendor (used) and it came without a wireless dongle. The serial number is [removed by moderator]

Hello Razer Assistance, i recently bought a Razer Viper V3 pro from a private vendor (used) and it came without a wireless dongle. The serial number is [removed by moderator] . Would it be possible to file a request for a new dedicated dongle?

Hi, I recently completely broke the razor viper ultimate v1 usb dongle. I am not seeing a option to buy a new usb dongle. Are there any options available?

Was playing games yesterday in wireless mode and it started to disconnect and reconnect continually. I restarted the Synapse app but it still didn’t work. Reinstalled Synapse 4 and it still didn’t work. I’ve adjusted the power saving mode settings and idle settings and it still has the same issue. Tried multiple different USB Ports with the dock and the dongle and it still has the same issue. Can’t update firmware or anything because it just keeps disconnecting and reconnecting every second. Mouse works fine when wired. I have tried all and every troubleshooting method I could find online to no avail. Any help would be appreciated.

Hello Razer Support,I need help with the 7.1 Surround Sound activation code for my Razer Barracuda X (2022).When I try to request the 7.1 Surround Sound activation code, the website says that my device is a non-registered product and asks me to register it.However, when I try to register the device, Razer says that the product has already been registered.I have never registered this product or activated the 7.1 Surround Sound code myself.Product: Razer Barracuda X (2022)Product Code: RZ04-04430100-R3M1Serial Number: AC2314D******I am the current owner of this headset and purchased it from Shopee. I can provide proof of purchase and the full serial number privately if required.Could you please check why this product is already registered and help me obtain the 7.1 Surround Sound activation code?Thank you.

One of the two internal cooling fans is completely non-functional and does not spin at all, including while gaming under heavy load. The other fan operates normally.As a result, the laptop becomes extremely hot during gaming, and I have stopped using it to avoid causing any further damage to the device. Is there any setting that i have to enable or the hardware is faulty ?

This is for Razer Support since they can’t see my google drive.

I bought Razer Blackshark v2 X from local seller. The Problem is I can’t get activation code because it’s already registered. So it’s there anyway can I get activation code for 7.1 surround sound? Can someone help me to get activation code please.

I've lost access to my email account and I want to add my account my phone number to it.

Hello, I’m having issues with TPM 2.0 attestation error messages when attempting to play Call of Duty Warzone and ranked play since Friday. Last successfully played on Thursday. I can’t see what  could have changed, unless there is a stricter version of TPM implemented in the game. I have been unsuccessful with all my attempts:-Update customer firmware and installed latest bios: https://mysupport.razer.com/app/answers/detail/a_id/14657-Windows up to date-Reset TPM activation keys with tpm.msc command (had to re log/setup all my MS services again)-Reinstalled the game Still the TPM error message issue persists. TPM 2.0 is active. Is there a new BIOS update required here, or  TPM specific update? I see TPM updates for other models, but nothing for the Blade 15” 2023 model listed in the title.Thanks

Hi everyone,I'm having a recurring disconnection issue with my Razer DeathAdder V3 (wired version). The mouse is relatively new, so I don't think it's a wear-and-tear issue.The symptom: the mouse randomly disconnects and then reconnects on its own (cursor disappear  momentarily, then comes back).What I've already tried, with no success:Used a different USB port on my PC Reinstalled Razer Synapse completely Tested the mouse without Synapse running at all Tested the mouse with Synapse running Checked/inspected the cable itself to see if the issue was cable-related — no visible damage, and the problem persists regardless "I already closed Razer Synapse and it doesn't work either."None of the above has resolved the disconnections. Has anyone dealt with this on a DeathAdder V3 before, or does Razer support have additional steps to diagnose whether this is a hardware fault under warranty?

Hey there!I have a Razer BlackShark V2 Pro and I'm having an issue where, whenever I move the microphone, it makes some crackling/static sounds, as if there's a bad connection.My warranty expired a little over two months ago, so I'd like to know where I can buy just the replacement microphone for my headset.Does anyone know where I can find one?

In an attempt to fix an issue with the scream flickering i delated the drivers. the issue seems to be fixed but now my screen resolution is all off. Please tell me where to find the drives I need. windows tells me everything us up to date so I don’t know what todo. Thank you. 

Hello I have just bought a Razer Deathadder v2 Pro and i am trying to install the razer synapse driver and it is not letting me install it always getting server access unavailableWhat I have tried:Restarting PC  Restarting router Getting the razer preisntalled from other person and trying to start it disabling FW and anti virus running as administratorWindows 11  

Bonjour,Ma Basilisk V3 Pro (achetée le 31 août 2024) présente des déconnexions intermittentes récurrentes depuis fin août 2026 — la souris se déconnecte, se reconnecte, puis cesse de répondre. Le problème apparaît autant en mode filaire (câble USB-C) qu'en sans-fil (dongle HyperSpeed), ce qui exclut selon moi la batterie ou l'interférence comme causes.Erreur observée dans l'Observateur d'événements Windows à chaque déconnexion :Source : Kernel-PnP, ID 411 "L'appareil USB\VID_0000&PID_0002 a eu un problème de démarrage" Code de problème : 0x2B (échec de demande de descripteur de périphérique)Dépannage déjà tenté sans succès : mise à jour Synapse/firmware, changement de ports USB, réinstallation complète des pilotes, désactivation de la gestion d'alimentation USB, test avec un autre câble.J'ai soumis une demande via le formulaire de support, mais le système m'indique que le produit est hors garantie limitée (échue le 31 août 2026) et refuse le support gratuit. Le problème a pourtant

Dear Razer Support Team,I am contacting you regarding an issue that suddenly occurred on my Razer BlackWidow V3.Out of nowhere, a specific diagonal column of keys stopped responding completely: specifically the 4, R, and F keys.I have already performed basic troubleshooting to isolate the issue: Tested the keyboard on a different PC without Razer Synapse installed (the keys still do not work). Performed a hard reset / factory reset of the keyboard. Cleaned the switches carefully. Since the affected keys belong to the exact same trace line on the PCB matrix, this appears to be a hardware-level failure.The keyboard has been used normally and kept in pristine condition, so this seems to be a manufacturing or hardware trace flaw. I am requesting your support to arrange a replacement, repair, or a refund/store credit solution for this item.I can provide the Serial Number (S/N), Proof of Purchase, and a video showing the unresponsive keys upon request.Thank you in advance for your help.