Razer Support

Перестало работать центральное нажатие на колёсик после последнего обновления (9 июня) на мышке razer deathadder v3 hyperspeed без включённого Razer Synapse (работает только тогда, когда Razer Synapse запущен)

I am experiencing a "Secure Boot Violation" error on my Razer Blade 15” 2020 | RZ09-03519I am stuck even disable Secure Boot, please guide to fix this

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance. 

Hello everyone,!--tgqphd||[]-->I am experiencing a critical issue where my Razer Kraken V3 X (Model: RZ04-03750300-R3U1!--tgqphd||[]-->) has completely lost its hardware identity profile and is hard-locked as "Conexant USB Audio"!--tgqphd||[]--> across multiple machines.!--tgqphd||[]-->The Issue:!--tgqphd||[]-->Following an update process, the headset dropped into its fallback bootloader mode. In Windows Device Manager, it is permanently recognized only as a generic "Conexant USB Audio" device. While Razer Synapse 4 oddly displays a placeholder for the "Kraken V3 X," the headset will not properly initialize, accept configuration changes, or pass audio correctly through the Razer pipeline.!--tgqphd||[]-->Troubleshooting Already Attempted:!--tgqphd||[]-->!--tgqphd||[]-->Clean Software Reinstall:!--tgqphd||[]--> Completely wiped Synapse 4 and Razer Central using the official Razer Driver Cleanup Tool, restarted, and reinstalled. The issue persists.!--tgqphd||[]-

I am stuck physically in free spin, in synapse it shows the mouse toggling between tactile and free spin, but this does nothing physically.

Hello,I have a Razer Basilisk V3 mouse. The button that switches the scroll wheel between free-spin mode and tactile (notched) mode has stopped working.At the moment, the scroll wheel stays in free-spin mode and does not return to the normal notched mode when I press the button. I have already checked Synapse and restarted my PC, but the issue remains.Has anyone experienced this problem before? Is there a way to fix it, or could this be a hardware issue?Thank you.

Hi! I am currently having problem with my headphones, they keep disconnecting for no reason, mostly after some louder sound, it also freezes my PC and I cant even call with my friends because of that. I have searched for answers on Reddit, YouTube, tried official guide from Razer and still nothing. I dont want to spend another money on headphones, because I am saving up for new pc, but it looks like I have no choice, because I have enough of this connecting and disconnecting thingy.

Welds on the base of the chair are completely broke making the chair super wobbly and unusable. I was wondering if I could get the replacement parts that i need although the chair is past the warranty. 

I accidentally damage my card and need to talk to someone to help fix it

I changed mobile companies a few years ago now and can’t get the unique code sent through, I also don’t have access to the recovery code that I made a very long time ago. can someone please help? I have gone around in circles on the support pages and there is no clear way to contact anyone or even live chat.

Hi, I’m having an issue with my Razer Viper V3 Pro.When I plug the wireless dongle into my PC, Windows immediately detects it (I get the USB connection sound and it shows up in Device Manager), but the dongle doesn’t light up, there’s no LED or any sign of activity.The mouse doesn’t work wirelessly at all, no cursor movement, no connection. I also tried connecting the mouse via the USB-C cable, and in that case, it works perfectly fine. The PC recognizes it, and I can use it normally.I’ve already tried updating the firmware and using Razer Synapse, but the issue remains. I’m not sure where the problem is, whether it’s the dongle, the mouse, or a pairing issue between them. Any help would be greatly appreciated.Has anyone else experienced this? 

Hi, I am hoping for some help in ordering a Replacement Microphone for my Razer Kraken V3 Hypersense as It’s crackling when there is the slightest movement.Is there a way to get these directly from Razer (UK) as knock off brands wouldn’t be useful as I am using this headset for work purposes on the phone.Many thanks in advance for any help.

Is it possible to bind to actions onto the same mouse button, if so how would I do that?

I lost the usb-c dongle piece to my razer barracuda x chroma, how can i get a replacement?

Hello,I'm having a problem with my Razer Blade, as described below:- I replaced the original SSD with a different one- I put the original drive aside- The new drive is running like a charm- I need to retrieve some data from the old drive, though- When I insert the original drive, the system won’t boot- In the BIOS, its status is “Frozen,” as shown in the attached imageWhat should I do? I don’t want to format it because of the data. 

I bought a Razer DeathAdder V3 about 2–3 months ago, and it had been working perfectly. However, for the past day it has been disconnecting and reconnecting every minute. I have all the firmware up to date.

Just my luck. few years ago got a razor deathadder elite mouse that came with my old pc but now the essential right click seems to no longer work and bugs out by not registering holding properly in some games and even when I’m using unreal engine to work on something. I’m certain it’s not a bug in the software since I tried plugging it in a laptop and still got the same problem but now I’m just stuck with a mouse that just annoying to use. It seems my mouse warranty since this mouse is sorta old so I’m just stuck...

 I lost my 7.1 Surround Sound activation code for my Razer BlackShark V2 X. Can you help me get a replacement code?

Can i have code pin of razor gold card if my card pin are torn

Hello. I got the Razer Kraken kitty V3 Pro today and i have registrerd it, but have not recieved a code for the 7.1 surround, only an email confirming that my product is registrered. I have checked spam folder too.I also checked https://mysupport.razer.com/app/self-help/surround-sound/index but it didn’t help me.I don't know what to do anymore.How do I get the code?

I’m using razer viper v3 hyperspeed. It was working great till I downloaded synapse 3. since i did middle-click autoscroll function stopped working, but it works fine while software is running. I’ve tried to clear mouse drivers - still doesn’t work, have tried to find some options in synapse 3 - i didn’t. I’m confused:| 

I made custom setting to my EQ settings for one of my games siege , I have heard it maybe my cloud profile needs to be reset i have been through the support page and i just can not find where i can talk with someone on a chat or support to get this fixed for me if someone here can assit me that would be great

is was working yeseryday but now it dont and it just worked when i held down esc and now its not agian and all it does it just type out what ever i clikc like 9 is just 9 not F9 and it lights up and works and when i click Fn it lights up too

Hello,I would like to add my Razer BlackShark V2 X headset to my email account. When I try to register the product, I receive a message saying that the product has already been registered.Could you please help me transfer or register the headset to my account?Thank you.

Misplaced my 2.4 dongle and detachable mic of my razer barracuda x chroma headset RZ04-05220100. how do i order for a replacement?