Razer Support

The title basicaly explains itself, i got the blackshark v2 for almost 4 month and 2 weeks ago the right side just stopped working, i tried it without the dongle, with just the usb, in a cellphone, updated the version of my windows and in the razer synapse app but nothing seems to work.Does anyone have a clue about what this is?

My Blackwidow v4 low profile hyperspeed when I use it in my wireless mode, it is not charging.Following is the situation, my keyboard shows me that it is low in battery. I plug in my cable that linked to the PC to the keyboard and used for a while, it will show that the battery is 100% full. However, when I take out the cable from my keyboard, my PC will pop out a low battery icon and they battery life will be shown as 2% and charging. I tried updating my  firmware, and it updater shows me my keyboard using the latest firmware. Can someone please advice on how should I proceed with this problem. I bought this item on 12 December 2025 via Shoppee Challenger Singapore Official Store. 

Me entere que habia que registrarlo y una vez registrado llegaba el codigo lo hice y nunca me llego el codigo por gmail Quiero tener mi código de thx espacial audio ya que hice todo lo que me pedia Tengo unos Razer Kraken V4 Espero respuestas  

Hi everyone, i have this issue with my brand new Kraken V4, basically when i listen to some music with high bass the volume goes down, then it goes up again.i tried to set something different with the equalizer in Razer Synapse and i noticed that if i put the bass frequences higher then usual (31Hz, 63Hz) this issue is worse, if i set the frequences to the minimum there is no issue.another particular thing is that if I use the headset cabled this issue is less worse then used wireless.i have all the drivers updated and i don’t use any other app on my pc for the sound, plus with other headset and speakers i don’t have this issue.someone know how to solve this? as hip hop lover it is heartbreaking :)

I have a problem Razer Surround Sound does not appear as an option to set as the default playback device so I can’t select it for audio outputIt worked before but after I clicked Troubleshoot sound problems it stopped workingCan somebody help with this My headset is Razer BlackShark V3 HyperSpeed

Can I get the tracking number for my order number (Removed order number), and the shipping company 

Why can't keyboard functions be added to the m1-m6 buttons? This function is available on regular Xbox controllers but not this one??? Returning

Does 7.1 surround sound work on xbox if u have blackshark v2 X headset ? Because it works on a pc for me but as i plug it into a controler i doesnt work 

I shouldn’t need to use third party software to increase my microphone volume, is Razer planning to add this as an option? Because so far the only setting via synapes that can be adjusted is headphone volumes.

Where can I find a back button for a Razer Wildcat controller S/N: (removed serial number)

Hello Razer Support,I recently purchased a Razer BlackShark V2 X.My serial number is: SN (removed serial number for security purposes)I tried to register my product and activate the Free 7.1 Surround Sound on your website, but the serial number is not recognized.Could you please provide me with an activation code for my headset?I can provide a photo of the headset or the box showing the serial number if needed.Thank you for your help!

I purchased a Razer headset compatible with Razer Surround 7.1. Inside the box there is the Razer Surround 7.1 leaflet, however no activation code is printed on it.When I try to activate Razer Surround 7.1 through Razer Synapse, the software asks me to enter an activation key or reports that the code is already in use / already registered.I would like to ask for your assistance to:- verify the license status linked to my headset, or- receive a new activation code or have the license activated directly on my Razer account.I can provide the product serial number, photos of the leaflet/box, or any other information you may need.Thank you for your support.Kind regards, 

i just bought that mouse and random time cursor freeze for 1 or 2 sec, and is moving. i don t know if it s because i don t use mousepad or the sensor has some problems. in past i had basislisk v3 and it worked very good without mousepad. 

Just bought this controller and plugged it in with the cable I was provided and my Xbox can’t seem to recognise it, neither in accessories or the razor controller setup all for Xbox. I’ve tried plugging in it in the front and in the rear, a different usb-C cable and power cycle my Xbox but nothing works

Hi, I have a new Razer Blackwidow V4 TKL Hyperspeed (spanish layout) and as a keyboard works perfect on Linux Fedora 43. The only thing I cannot control is RGB, I installed openrazer drivers, give myself permissions, installed PolyChromatic and OpenRGB but my device (1532:02D7) is unregognized I can use and control my mouse Razer Cobra Pro and my headset Razer Barracuda X Chroma without any issue, it is only my new keyboard, I can’t control RGB, I have all my RGB in red color except my keyboard and it is annoying :p Is it something I can do to help and give this keyboard some love and support?Thanks in advice. Greetings!!!

Hi all,  Recently got my Razer Joro keyboard. Overall, it's been a pretty good experience, but there are a couple of issues I want to highlight.  1 > When using the keyboard with the Hyperspeed dongle, the keyboard has input cancellation, meaning that when I keep pressing down a certain key, at some point the input is cancelled. This is quite an annoying issue, especially in FPS games. This issue does NOT happen when I use the keyboard wired or with Bluetooth. So I think this is probably a firmware issue, not a hardware issue. This issue has been reported before: While still holding a key down the input stops with Joro | Razer Insider 2 > I experience problems with setting up multiple devices through Bluetooth. When I have only one device connected,

I Need to Buy parts for my razer Iskur v2 grey i hope you could help me thanks 

I’m currently logged into my account, but I no longer have access to the email address associated with it. Unfortunately, I can’t update any account information because all changes require a verification code that is sent to that email.Is there any way you could help me recover or update my account details using an alternative verification method? I’d be happy to provide any information needed to confirm ownership of the account.Thank you very much for your assistance.

Hi, Can someone from Razer help me on my swollen battery for my Blade 15. My unit is out of warranty as it was purchase 2019. Is there a way to buy a genuine Razer Blade battery so i can replace it myself. Battery model is RC30-0270. Thank you

Hello, I had a problem with the Razer Viper v3 pro mouse, I was sitting at the computer wirelessly and at some point the cursor stopped moving, the dongle went out, I connected it via wire, it also doesn’t work, I ordered the mouse on October 22, 2024, it was completely intact, what should I do?

Trying to get in touch with support regarding AM5 support kit for Razer Hanbo AIOSubmit button does not work when typing in serial numberIs there any contact info or another way to get in touch?Thanks.

Where and how do I buy a new wireless dongle for my razer blackshark v2 pro 2023 model?It is useless on my pc without it, as I have no way to connect it…Please help Best regards,Frederik

Hello so I just bought the kraken v3 X and when I tried the mic it was so so bad the I could not use it so I am returning it.

HiI bought my Razer Enki X in 2022 but a while ago one of it’s arms became loose.When I disassemble the arm I found the below piece broken.Does anyone knows how can I get one? Thanks in advance

Hi there, I was wondering where I could find a dongle for this controller. I had gotten it as a Christmas gift but the wireless adapter has broken. I very much enjoyed the controller and would like to keep it going in wireless mode. Is there a way to buy one outright? Or what does the replacement process look like? Thank youDustin