Razer Support

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

The Bluetooth on my blackwidow V3 Pro just stopped working randomly. I reset the Keyboard, updated the firm, and “removed” the device from my Mac, however now I am not able to discover the keyboard on either a Mac or Windows computer. I tried holding “Fn+1” and “Fn+2” for 5+ seconds but the keyboard is still not showing up on either device.  Any recommendations on troubleshooting the bluetooth issues? 

Why has Razer Gold been removed from Epic Games' payment options? 

I am not having windows 11 or 10, So none of the Razer keyboards which are currently available seems like it would work well on older windows and all of it are over 200$, I am unhappy Razer is not making budget friendly keyboards, I Loved Razer Cynosa v2 which i got in 2021 but it died on Thursday oct 9 because of the damn wire twists, I saw windows showing, power surge on usb port, unknown usb device requires more power than port can supply, then when I inspected cable, I saw twists has caused the wire to tear, to avoid damage to port and usb controller of motherboard, I Stopped trying ... Currently not buying from Razer but would love to see budget friendly cynosa series getting wireless, no need of rgb or software, follow the same keyboard layout for media keys, Add AA Batteries Support, 2.4 ghz dongle, power saving mode, Keyboard backlight controlling analog or slider, activate lights using a button so keyboard is usable while room lights are off, Works even without synapse, I am n

Hello :)Since this morning my Razer Naga Trinity doesn’t load it’s profile on startup (I realized it when I wanted to clic wheel on a web link and it didn’t work...).I don’t know if it’s Synapse or Chroma or even the mouse that have a problem, but after every reboot I have to manually go into the Synapse OR Chroma application to have my mousewheel clic back…I already tried repair, resync, and reinstall. I don’t know what to do anymore…Any help will be really appreciated.Thank you :)Jason

My Razer Leviathan V2 does not turn on, a day before it worked without any problem and today it does not turn on. 

The Axon wallpaper does not cover my taskbar. Please Help! 

 just bought a Razer Hammerhead True Wireless first gen and the earbuds doesn’t show up in the Bluetooth or the Razer App that my husband has in his phone. Can somebody help with this issue ?

I lost my the dongle that my white viper v3 pro came with, so I went to the razer store in person and bought a hyperpolling wireless dongleOn the website, it says the dongle is compatible with the viper v3 pro, I tried all of the steps in the link on how to pair it,then i updated my mouse and dongle firmware,then i redownloaded my mouse drivers,i also tried using the pairing utility but it only detects the mouse and not the dongleI dont know what to do

I have a one-year-old Razer Viper V3 Pro mouse that I've used several times with both a wired and wireless connection. However, this week, when I connect it via cable, my computer no longer recognizes the mouse, even though it works perfectly with the wireless adapter. I've also tried connecting it to another device, and the problem persists. Could you give me your opinion or help me with this issue?

I've been using my Razer Viper V3 Pro for about a year without any issues, both in wired and wireless mode. However, this week, the wired connection suddenly stopped working. Whenever I plug the mouse in with a USB cable, my computer doesn't detect it at all, although it continues to work perfectly when connected through the wireless dongle.To rule out a problem with my PC, I also tested the mouse on another device, but the same issue occurred. Has anyone experienced something similar or knows what might be causing this? Any advice or suggestions would be greatly appreciated.

My deathadder V2 Pro mouse’s left and right clicks suddenly stopped working. It was fine yesterday. All other buttons works fine and the mouse can be detected at Synapse both wired and wirelessly. It can be detected at the device manager as well. I tried uninstalling the and reinstalling the drivers, removed all razer apps then reinstalled them again, used a different laptop, resetted the mouse to factory settings, none of them worked. What should I do? 

I want to do touchpad clicks to display a scoreboard or full map in Call of Duty, but I understand that I need to recognize the Raiju as PS5 Controller. Is there anyway to do so?

I was having similar issues to this person LinkLike this user said the only fix was to disable “Enable audio enhancements” in Signal Enhancements in Windows Audio Properties, but that also completely disables THX Spatial.In my case I usually get audio crackling whenever opening OBS and keeping OBS Open and playing Fortnite usually whenever jumping out of the BusI have the headset and dongle drivers updated to latest version, as well as synapse. 

Need help with my mouse

Hi all, Recently started having issues with my Razer Huntsman Elite. It has started to double/triple input on buttons, and it is affecting general use and gameplay. It had never happened until I updated my synapse software. It usually goes away if i close the software, however I have uninstalled it and it still happens on occasion. I have had the keyboard for just over 2 ½ years, so I do not want to assume it is age.  Any suggestions on what I can do to fix this would be appreciated. Thank you!

لا يمكني ادخل تسجيل الدخول إلى حسابي 

I've tried everything I can, but it still doesn't work.

Hi, I bought a pair of Razer BlackShark V2 X headphones a while ago but forgot to activate the code for 7.1 Surround Sound. I just tried to activate the product on the website, but I'm getting an error saying it has already been activated.

완전 제거, 레지스트리 제거, 재설치 까지 했을때 도 동일한 현상입니다.설치 진도 45% 에서 멈추면서 에러가 뜹니다. 캡처화면 같이드립니다. 답변 가능시 여부는 [removed by moderator] 로 부탁드립니다. 감사합니다.

Hello Support Team,I am currently experiencing an issue using the Razer Kishi V3 (USB-C) with Call of Duty: Mobile on my iPhone 14 Pro.Initially, the controller worked perfectly; however, after a firmware update, it stopped functioning within the game. It is important to note that the controller works correctly in other applications, and the Razer Nexus app recognizes the device and allows me to navigate its menus without any issues.I have discovered a temporary workaround: if I uninstall and reinstall the Razer Nexus app, the controller works in COD Mobile during that session. However, as soon as I close the game and relaunch it, the controller stops being recognized again.Here are my system and app version details for your reference:Device: iPhone 14 ProiOS Version: 27Razer Kishi Firmware Version: 1.1Call of Duty Mobile App Version: v1.0.56.0Razer Nexus App Version: 5.0.5Could you please investigate this case or provide a permanent solution?Thank you,

I am trying to order some things from Razer.com. I am shipping to Florida, but every time I try to “Continue to shipping method” it gives me this error: “Sorry, unfortunately we are unable to ship to this address. Please try a different address.”Why is that?

My headset randomly disconnected a couple hours ago while i was watching a video, and while i was able to get it to reconnect, every so often it keeps doing the same thing. In device manager, when it stops working i think, there is a new device called "unknown usb device(device descriptor request failed)". Windows shows code 43 in device manager. Booting into safe mode also did not help. If this is a hardware issue, which i hope it is not, what can I do?

Hello,I wanted to share a short story about my Razer Kraken 7.1 V2 headset, which I bought right after its release in 2016. Over the years, it has been my reliable companion – I’ve spent hundreds (if not thousands) of hours gaming, traveling, working, and communicating online with it.Most importantly – it never let me down. The sound quality was always excellent, the voice tone perfect, and the microphone worked flawlessly. I replaced the ear cushions twice due to normal wear, but other than that, the headset held up like a tank – durable and reliable.Sadly, in March this year, the cable started to fail – the connection cuts out, and there’s interference. It’s the first serious issue I’ve had after nearly nine years of use, which I understand is totally normal for a product that’s been used this much.I’m not writing to make a complaint or request a warranty – I simply wanted to say thank you for the quality. It’s rare these days to find hardware that lasts this long and performs so wel