Razer Support

Hello, I bought headphones over 5 years ago and only now saw that there is a 7.1 program. Could you give me an activation code for my headphones?

Dear Razer Support Team,I am writing to report a persistent and critical issue with my Razer Blade 14 laptop, model RZ09-0482V.The problem manifests as a Blue Screen of Death (BSOD) with the stop code WHEA_UNCORRECTABLE_ERROR (0x1224). This error occurs consistently and exclusively when the laptop is operating on battery power only. The system functions without any issues when connected to AC power.I have already performed several troubleshooting steps based on common recommendations for WHEA errors and battery-related issues:•Ensured all Windows updates are installed.•Updated all available drivers, including chipset, GPU (NVIDIA GeForce RTX 40 Series), and battery drivers, to their latest versions.•Checked for and applied any available BIOS/firmware updates for my specific model.•Uninstalled and reinstalled the Microsoft ACPI Compliant Control Method Battery driver in Device Manager.•Monitored battery health, which appears normal according to system diagnostics.The fact that the error

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required? I would appreciate any information regarding availability and the process to obtain a replacement.

As of last week I’ve noticed I can no longer edit any RGB profiles on my Razer huntsman mini V3. I’ve made sure windows dynamic lighting is off, I’ve reinstalled synapse, I’ve made sure I’m not ind emo mode with esc, caps lock, and space bar, even tried plugging into a new PC where I still couldn’t edit. The interesting thing is my mouse editing remains fine. If I turn on windows dynamic lighting I can finally edit my keyboard lighting but I lose the specific graphics that identify the model products I’m using, and can no longer edit the side lights on my Naga pro (only all lights change will change).I’m stumped and have no idea what else to do. Any solutions? 

i got a gigantus v2 xxl i wanted to register it but it doesnt have a serial number

Comprei um fone BlackShark V2 X, e ele não veio com cartão de ativação do audio 7.1

Probably a software bug as the mouse works normally when Synapse 4 is closed, issue started for me personally last week so maybe a newer update broke this feature on this specific mouseReinstalled drivers and Synapse 4, didn’t workUninstalled Synapse 4 and installed Synapse 4 beta, no availAnd we can’t downgrade to an older build so Razer please fix

Have any of u had issues with razer support on trying to get your eBay card to work and them not fixing the issue for a solid 6-7 business days??

Hi Guys! I recently bought my headset Razer Kraken V3 X off of AMAZON and its supposed to be compatable with THX Spatial sound already! I tried to install the synapse app but its now showing up as a connected device in the app.I’m not sure if I’ve been scammed or what but I tried to register the product by going to that page where you put in your P/N and S/N along with proof of purchase and purchase date but it keeps saying incorrect try checking “I” and “1” and I made sure im putting in the write SN and PN. If someone could please assist me I’d would greatly appreciate it  

When I play games the input from the left stick is inputed on the right stick intermittently seems to happen more often when the controller rumbles since this happens intermittently it’s hard to capture but I know for a fact it is happening

With the announcement of the retirement of Synapse 2, what is the go-forward software solution to support the Orbweaver Chroma? Is Razer finally adding support for legacy devices to new versions of Synapse? Or is Razer trying to create tons of e-waste, essentially rendering tens of thousands of working devices far less useful?

Hi everyone,I've been experiencing random mouse freezes with my Razer DeathAdder V4 on Windows 11 since a recent Windows update.Key observation: Right after this update, my pointer acceleration was automatically re-enabled and I had sensitivity issues — which strongly suggests the update interfered with mouse-related drivers and settings. The freezes started appearing right after that.Additional observation: When a freeze occurs at startup, the entire session seems unstable with possible freezes later on. When the startup is clean, the session remains stable throughout. This suggests a conflict happening during the initialization sequence at boot, between Windows and Synapse.Steps already taken:Disabled USB power management on all ports Uninstalled USB Root Hub 3 driver Completely uninstalled Synapse, cleaned residual files and registry entries Fresh reinstall of Synapse with all updates appliedResult: Significant improvement but occasional freeze still happening at startup.Hypothesis:

I have a Blackshark 2 Pro 2022 and no sound is coming out of it even though it’s paired. I have searched the topics on here but no one seems to have a resolution.

Context (all keyboard mentioned below have the AZERTY French layout):After 3 years of use, my OLD Ornata V2 keyboard starts spamming the Left Shift button (not the key itself, the digital input only). I try troubleshooting it with no result: I test the keys in an app: I can see the Left Shift key spamming I try pressing Left Shift and other keys, they work fine (physically). When I press numpad keys it looks like the spamming slows down So I’m guessing either faulty wiring after heavy use, or a software issue. Software issue seemed unlikely due to 3 years of use with no issues, and I didn’t have any new specific software messing with the keyboard before the Left Shift issue I plug/unplug it, restart my computer, change USB ports, disassemble the old keyboard, clean it, put it back together, but still experience the Left Shift issueSo yesterday, I throw away the OLD V2 Ornata keyboard, and buy a NEW Ornata V3.Guess what happens: Left Shift stuck spamming after a DAY of use. On a brand n

Remove. Bought on Amazon and received a BS V3 in a BS V3 Pro box.

Hello I not receiving 7.1 s activation code by email and also after registering product online, the activation code field is blank, please help.

Hello, I have problems with 2.4GHz dongle, it does not see the mouse and the pair is not making. The mouse is NOT visible also in Razer Synapse 3 when is set to 2.4GHz, only when is set on Bluetooth.The mouse is working on Bluetooth mode (but is a bit slowly).I mention that I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3 and the problem persists, the mouse is working only on Bluetooth mode, with 2.4GHz the mouse is not visible and is not connecting to the dongle.

Razor cortex Will casually hike my ram usage all the way up to 94 and when I open task manager, it shows 50 GB of usage being hogged up by a razor cortex, only way to stop. This is to end task from task manager, I’ve uninstalled and reinstalled razor cortex and their associated apps multiple times, but this keeps happening, the razor discord was no help so I’m posting my issue here

I purchased a Kiyo Pro Ultra a few months ago and use it with two end devices. Both are PC, both are USB 3.0 connections, both running Windows. Last week the Kiyo stopped being recognized through the USB cable which came with the device during a video conference. The device continues to work on the other laptop (work PC), and the device lights up with the white light. It is not recognized as a camera, it will not be recognized by the Synapse software. Updates have not resolves, uninstalling has not resolved, the other cable and PC works fine, so it should not be hardware related -- another camera works with the USB port, so it isn’t the USB hardware.Why is Synapse and driver conflicts so difficult to TS, and why can’t Synapse recognize new razer devices even after uninstalling and reinstalling all drivers, devices, and Synapse repeatedly? This is such a nightmare of device management for something so basic at the price point.

I've discovered another issue with the Razer Wolverine V3 Pro controller.(2025 latest firmware)   When the Wolverine V3 Pro is powered off and charging with the official charging cable (Razer logo illuminated yellow), the charging speed is extremely slow. It appears to take over 12 hours to fully charge. However, when the Wolverine V3 Pro is powered on and charging, it charges quickly, within 3 hours. when I charge while playing games with my Wolverine V3 Pro, it quickly gets fully charged in 3 hours. If I charge it while the controller is powered off, it probably takes more than 12 hours.I tested the charging by connecting it to a desktop computer. This issue was not present with the 2024 firmware but has appeared since the 2025 firmware update.With the 24-year firmware, it would charge within 3 hours even when the power was turned off. i request a firmware update to resolve this problem.   Summary: When charging with the Wolverine V3 Pro turned off, the charging speed is very slow. W

Dear support,After 2 years of very pleasant usage of the Blackshark Pro V2 wireless headset I checked for a firmware update due to the device not synching on a new laptop. After trying the firmware update to the latest version (1.00.13), the tool stalled at the pairing step and since then connectivity seems messed up in the communication between the USB transmitter and the headset itself.After trying it on different computer I was finally able to re-pair the devices together with the firmware upgrade tool, but it has just happened again that sound is lost completely and trying to re-pair headset and transmitter using the pairing tool always seems to fail.I already tried removing all traces of the razer drivers by using the driver removal tool. Reinserting the USB transmitter correctly defaults to the Windows audio drivers in the Device Manager and the Audio UI in windows shows that sound is being sent to the device but it simply does not arrive in the headphones, leading me to conclude

Hey everyone,I've been battling a frustrating issue with my Razer Kraken V4 Pro for the past days, and after trying every common troubleshooting step, I finally found the solution! I wanted to share it immediately for anyone else experiencing similar problems, as it's easily overlooked.  My Problem: My Razer Kraken V4 Pro headset was not being detected by Razer Synapse, showing as "off or not connected with a red icon" in the Synapse interface. The OLED display on the headset was on, but showed no sound information or proper connection status. When powering on the headset, it would say "Power on, pairing..." but never actually connect wirelessly to my PC for audio/full functionality. Basic audio worked when connected directly via the USB cable, but not wireless functionality. Synapse would even sometimes say "pairing successful" from the pairing utility, but the headset still wouldn't work wirelessly.  What I Tried (and didn't work): Restarting my PC multiple times. Trying di

Just got the viper v4 pro and have always used logitech went to install synapse and its just not working I run the installer as admin and nothing happen ive tried everything i can find online to fix this issue, i should of just gotten the superstrike 😞

Hello, all of sudden open my razer blade 15 rz09-0300 today and showed “secure boot violation”.  I already follow some instruction from razor support but it told me to contact manufacture. what should I do from here.

The headset will only provide audio in bluetooth and the mic will only work via bluetooth as well which drastically drops the audio quality in games. Please help I’ve tried everything from factory resets to making sure my firmware and synapse is updated and also trying every combination of input and output modes. Nothing has worked :( PS I’ve also tried every single USB port on my PC to no avail.