Razer Support

Hi, I purchased my iskur chair V1 last 2024 and sadly needs replacement. The  bar that holds the lift function broke and now the chair is wobbly. No warranties for those chair anymore. Hoping I could just buy a replacement part for this. Thanks! 

I lost the dongle for my Barracuda X Chroma. I was told that if I buy a replacement dongle, I can connect it to my computer and use the headset again. Could you please let me know if I can indeed use my existing headset by purchasing a new dongle, and also tell me where I can buy one?

On July 20th of this year I started using the mouse for the first time and the app said it was 100% charged when I started it. Today, July 29th, I opened the app and my battery was 51%.The settings are: 400 DPI and 1000 Hz polling rate.I use the mouse all day every day, both in games and at work.So it turns out that I will need to change the battery every 3 weeks? or is there something wrong here?

Hi Razer Support Team,I purchased a Razer Barracuda X headset, but the included USB Type-C wireless dongle has suddenly stopped working.Here are the details of the issue and what I have experienced: Issue Overview: The headset fails to connect wirelessly via the USB-C dongle. The dongle is no longer recognized by my device, and the headset cannot establish a wireless audio connection. When it started: Yesterday during a discord call halfway it suddenly disconnect and not be able to connect back to my PC so i did a restart of the PC and still not able to connect back, the headset light keep flashing blue. Troubleshooting Steps Already Attempted: Tested the dongle on multiple USB ports (and via the USB-A extension cable/adapter). Tested the dongle on a different device such as PC and Phone. Attempted to re-pair the headset using the Razer Pairing Utility but it does not works as it does not detect the dongle. Checked Windows Device Manager and the dongle is not detec

Hey I am having an installation issue with Razer Synapse 4.  I’ve been using Razer Synapse 3 for a few years but this week starting running into issues with it being very slow and figured it’s time to upgrade to Synapse 4 since 3 is no longer supported. Unfortunately, I am having an issue with the installation. Once I download the Installer and open it up, I hit continue and then I get a blank screen that doesn’t allow me to process. For reference:What I’ve tried so far:Clear appdata for Razer Deleting Razer Installation Folder (C:\Windows\Installer\Razer) Uninstalling Razer Synapse 3 and all Razer software Clearing all Razer tasks in task manager Deleting the Synapse Installer and reinstalling from the Razer websiteAny help would be great as I use a Razer Naga mouse and go back and forth between different profiles frequently, and haven’t been able to do so. Thanks! 

Is it not possible to edit multiple delays at one time in the macro module? Why can’t you paste numbers? Manually having to type everything and not being able to edit multiple delays in one go is backward from previous Synapse versions.

Title:BlackShark V3 Pro microphone lost its deep/broadcast sound after firmware update 1.3.3_r1Post:Hello Razer Support,I’m having a microphone quality issue with my Razer BlackShark V3 Pro after updating the firmware to v1.3.3_r1.Before the firmware update, the microphone sounded excellent. It had a deep, warm, full and broadcast/radio-like sound, with noticeably more body and bass. I did not configure anything in Razer Synapse at that time. I simply used the headset with its original/default settings, and the microphone sounded much better to me.The reason I updated the firmware was because I had another problem before the update: the microphone sometimes cut off the beginning or end of words, which seemed similar to a voice-gate/threshold issue. However, the actual microphone tone and quality were very good before updating.After updating to v1.3.3_r1, the microphone still works, but its sound has changed noticeably. It now sounds less deep, less warm, less full and less “broadcast-l

I'm trying to log into the 7.1 Surround Sound app to set up these new headphones I bought but whenever I try typing in my email and password it will load and then give me a “No authentication found” error message. I tried logging in as a guest too but that hasn't worked either. My headphones that I had before just broke last night so I bought these razer krakens as a replacement but they wont even play audio without me setting this app thing up. I checked the razer server status and no errors there either. I'm just confused and want my new headphones to work I got the activation code and everything all set up but I cant even log in to get them to work and I feel like I'm going crazy.

Hey, my name is luis. I currently live in Mexico. Basically, I bought a DeathAdder V3 Pro mouse in the United States; it cost me $160I went home happy, and when I opened the package, everything seemed fine, but upon closer inspection, it turned out the USB receiver for the mouse was missing, so I can’t use it wirelessly. I tried looking for a replacement part and found something, but I don’t think it’s compatible with this model, so I don’t know what to do. To make matters worse, I lost the receipt

Hi Razer Community & Support,I recently reinstalled the operating system on my Razer Blade 15 Advanced (Model: RZ09-0367). Currently, my system lacks the original factory Razer BIOS configuration and is running a generic Intel/AMI BIOS interface, missing standard Razer factory settings and customizations.I need the official Razer BIOS/EC updater tool for RZ09-0367 to reflash the motherboard back to its factory state. If Razer Support is seeing this, could you please assist me with a link to the official BIOS reflash installer?Thank you for your help!

Hi, recently i got the problem that my internal 4k Display only runs on 1920x1200 i dont have any higher option anymore. I tried multiple clean installs of the Graphics Driver etc. After gedevice manager it says unknown display device. Can anyone pls send me the driver for the Display (NOT THE GPU). Hope anyone with a working Book13 reads this. Thanks

razer barracuda x razer dongle replacement

I purchased the core v2 for my laptop, I have a 2080 super from my other desktop. I am trying to get the 2080 super to work on the laptop but it is not detecting it. The laptop is a MSI GS65 Stealth Thin 8RF. Please help. It isn't being detected in razer synapse, and the gpu is detected in device manager, but I cannot get it to display on the monitor that is connected to the EGPU 

I just bought a gift card entered the pin and it said invalid pin

Hello I bought Blackwidow v4 pro low-profile keyboard just yesterday and out of the box it is not charging at all. It stays on 1% after being on charger for 4hours an if I unplug the cable it dies after few seconds. I have newes firmware, tried reinstaling keyboard drivers, try charging it trought another cable and trought mobile charger and nothing helps.

Hi there, I bought a racer barracuda 2 years ago and now the singe has given up the ghost altogether. I have tested it on two other computers and tried to reinstall firmware but it seems to be completely dead.   My USB C port definitely does work and I’m super disappointed because I’ve loved this headset and treated it with the utmost care.    can you please help me get replacement  dongle?? 

Hello, I have an issue with my left click button (Viper v3 PRO). It’s suddenly disabled in Razer Synapse 3  and I am unable to use nor reassign the left click button anymore. I’ve tried with another mouse (Deathadder v2) and the left click button is still not working. I’ve tried to assign the left click function to another button, then the left click button is enabled, but I am still unable to click on the mouse. new drivers reinstalled tried the new ver 4 software still nothing... looks like a software issue may be ...How can I fix this issue? How did this happ’n been fine for years till now

Downloading firmware 1.14.00 was a terrible decision and destroyed my mouses performance

Last month I get every 4-5 days a message “Secure Boot Violation”, I fix it in Bios but I still get the same message. Is this a system warning? If yes what for.Thanks in advance for answers. 

im using mice razer viper v3 pro.

Just bought this thing and for my surprise it has a 6 month synapse problem that keep disconecting the device at the middleof games Thinking of sending back to razer 

I bought a Razer Kraken V4 X - Cinnamoroll Edition for my sisters birthday and I can’t track the order nor do I have any purchases in my order history. I used my Razer account when purchasing and I even received an order confirmation and tracking number in my email but all I get is error occurred when I try to track my order and have no purchases in my order history. What gives ? This is really stressing me out.

issue is that the “HyperSpeed Wireless Gen-2 Dongle” didn’t come with my “Razer BlackShark V3 Pro”. I’m not sure if it was accidentally left out or got lost during shipping Is there any way to get new a replacement?

While using the keyboard it suddenly had an lighting error so i unplugged and plugged it back however after that it doesnt light up and the keys are very delayed and type multiple times after just one click. After trying multiple ways to fix it (updating windows and synapse, trying other usb ports, reinstalling firmware etc.) it either doesnt work entirely or the previous issue persists.i dont think its a hardware issue because of how the problem appeared and no physical harm happened to the keyboard and its cable.does anybody has a way to fix it?

Hello Razer team and community members,I am reaching out here because I am stuck with a software license issue and need assistance from a staff member.Back in September 2023, I legitimately purchased THX Spatial Audio. Due to unresolvable profile and macro synchronization bugs on my old Razer account, I had to completely delete that old account myself.Now, on my new account, when I try to activate the software with my purchased key, the system says the code is already used (because the license is still tied to my deleted account on your backend).I opened a support ticket (Case #260731-003194), but it was immediately closed by an automated response mentioning "ongoing security measures" without addressing the software license itself.Could a support representative or community manager please help me detach the key from my old deleted account so I can use it on my current profile?I have intentionally hidden my Order ID, activation key, and email addresses for privacy, but I am fully ready