Razer Support

I just recently purchased a Razer Blackshark v2 X (wired jack) from amazon and although the headphone quality is good, the microphone seems to be very quiet. I have tried changing it manually through third party apps, made sure the mute button on the headset was turned off, and tweaked with the actual Razer app itself. If you have any suggestions or fixes, please help!

Hey all, simply looking to confirm.The TB5 dock, only supports PCIe Gen4 for the M.2 storage yeah?Meaning, something like a Samsung 9100 pro is … overkill, vs. getting something like a WD BLack SN7100?Thanks!

Hello,could You please help with my Razer Basilisk X Hyperspeed mouse, after firmware update the moving sensor dooesn’t work, all button working but without any cursor movement.The problem persist via BT and radio. The mouse was checked on four diffrerent devices and the problem is the same. SN of my device:Is it possible to do a firmware downgrade?  Thanks for Your help.Regards.

Razer Kaira Hyperspeed Pro PS5 microphone replacement. I can't find a replacement microphone for this headset anywhere. I can find the one for the regular Kaira but not the hyperspeed Pro PS5.Please help!

Bought the blackshark v2 x headset the other day and just got time 0to test it today. The problem is the left side is not working. Anyone knows how to fix this kind of problem? 

Dear Razer Support Team,I am writing to seek your assistance with a warranty issue regarding my Razer BlackWidow V4 Pro keyboard.Purchase Details:Product: Razer BlackWidow V4 Pro Purchase Date: March 2024 Retailer: ComputerLand (computerland.rs), Belgrade, Serbia Warranty Period: 2 yearsIssue Description: After slightly over one year of use, the spacebar has begun malfunctioning. The key behaves inconsistently: sometimes it fails to register at all, and other times it registers twice instead of once. This makes typing extremely frustrating and significantly impacts the usability of an otherwise premium keyboard.Actions Taken: I filed a warranty claim with ComputerLand, where I purchased the keyboard. Although I unfortunately did not retain the paper warranty card and receipt, they acknowledged that the product is still within the warranty period and accepted th

I just bought the Naga V2 Pro and the hyperflux V2.Problem 1...Mouse works fine with puck out. Puck in and it will only work on certain spots on the pad.Problem 2...Hyperflux light not on . Help be appreciated. Thanks 

I have a problem when I want to register the product when I put the serial number and record everything it appears to me that this product is already registered and it is not registered, what is the problem? 

My razer deathadder v3 disconnecting and reconnecting while flicking or lifting and sometimes it’s not deducting.. what can i do help me….

i no longer have access to the phone number linked to my account and dont have backup codes can you send them to my linked email

نرجو منكم إيقاف المصادقه الثانيه في شخص عملها لي واريد إيقاف المصادقه واغير رقم المصادقه بسرع وقت

Kraken V4 headphones in Game mode, the sound has become very quiet, when you switch to Chat mode, the sound becomes normal again. How to fix this bug or what it is not clear. When connected via BT, everything works, when switching to Hyperspeed, audio problems begin.

I have the old naga Trinity can i use the old ring side buttons from this on the new naga v2 pro 

I'm currently dealing with bad cracked base making my chair unable to be balanced and be off tilt always. The lock doesn't work due to that, sadly I am out of warranty. Is there any way I can buy it myself to replace from Razer before I have to go 3rd about this? Support won't let me send a ticket due to being out of warranty time....so here I am asking for help because I love this chair

Yes so hi. I decided to do my own post after digging in the countless forums here about the same problem. I’ve taken all advice the Forums have given me with no luck at all. I love my Viper Ultimate and I will not replace it since there’s no other mouse in the market that has the 4 macros that I need. HELP is there actually nothing I can do? I even disdabled Vanguard for this 

Hello, I bought Hammerhead hyper speed pro from Vatan store with the assurance of bilkom (official distributor in Turkey), the left earphone ends very quickly compared to the right, there is a serious difference, even though anc rgb is off, I tried to reset and charge it, it did not calibrate, please help

I’m in UK now, I lost my black shark V3 single, can I get a new one? I able to pay that dongle I really need it please help.

I got this controller for Christmas good controller but only lasted me couple of months till I got issues with the update thought this was a Xbox controller and not needing to have a pc to update. Then it just stops turning on ik it’s not the cable bc with other controllers it works. Also the back of my controller where the serial number is supposed to be got worn out and not there I hope I can still get new controller or some bc there’s so many issues. I guess I was satisfied when the controller was working at its peak and now im disappointed .

I bought it awhile back and was wanting to find a fix for my Q ,, A , windows key, and up arrow key not working any help is really appreciated 

Hello! So here's the problem – I literally didn't use these headphones ever, I bought them recently, and the moment I got them I charged them to the full, and even then they just won't work. I tried everything, even connecting them by a cable instead. Complete silence. What should I do?

I had downloaded Cortex and ran all the tweaks offered to speed up my pc and boost fps but later realized it was just slowing it down so i deleted the software and now my controller has been acting up since it was deleted i can’t even use my controller without my fps stuttering and audio popping but it’s perfectly fine if i use my keyboard and mouse please help me fix this 

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?

No matter what settings I try in Razer Synapse, the sound doesn't change. I've been trying to solve this problem for two months. I tried Synapse 4, I tried Synapse 3, I deleted all the drivers with the Razer Cleanup Tool and reinstalled them. I BOUGHT A NEW COMPUTER AND TRIED AGAIN, but the problem remains the same. I've tried all the solutions mentioned online, but the problem still isn't resolved. None of the changes I make in Synapse have any effect.   

My Huntsman Elite keyboard worked perfectly fine one night and the following day a few keys randomly stopped working, specifically the “C” “V” and right “SHIFT” keys (possibly a couple more I have not noticed yet) are no longer responding no matter how many times it’s pressed. I removed the physical keys that are having issues and cleaned everything using a dry cleaning brush designed for keyboards with no luck, I then tried compressed air and still no luck. I uninstalled and reinstalled the keyboard and all drivers, and did a firmware update. I have left Synapse running as well as closing and exiting out of Synapse, no change either way. The lights on the keys function as normal, I just don’t get a response when the keys are pressed. I purchased this keyboard from a Best Buy about 3-4 years ago, I imagine it is no longer under warranty. Is this keyboard cooked?P.S I am using an old wireless keyboard to be able to type the ke

Hi, since a while my mouse is sometimes not working even when inserting a battery that's almost full.When I took out the battery and reinserted it, it would work again. Unfortunately that ‘fix’ also stopped working today.I think that either the negative or positive connection to the battery is faulty. Is this something that can be fixed? I have not been able to find any videos online and there's no obvious screws on the mouse to open it up.Hoping that there's someone with a similiar experience that can help me get this fixed, because the mouse is no longer useable.Any help appreciated!Maarten