Razer Support

The middle button will stop working until i go in an reset the mouse in synapse. Started only recently doing this.Problem is i can’t install synapse on my work pc. And even if i could, resetting my mouse every few hours isn’t viable.The button works. its just bugging out. any ideas?

Out of the box new, my Razer Viper V4 Pro scroll wheel dies not work. The scroll wheel can be clicked but not scrolled up or down. I found another forum post and tried all the trouble shooting recommendations that were in the previous forum post. Below is the forum post. Please help. https://insider.razer.com/razer-support-45/razer-viper-v4-scroll-wheel-not-working-88557?tid=88557&fid=45

Hello, I bought a Razer BlackShark V2 X recently, but when I try to activate the 7.1 Surround Sound, it says the code/serial has already been registered or used.The headset appears to be genuine and brand new.Could you help me activate it or provide a new activation code?I can provide the serial number, proof of purchase, and photos if needed.

Hello,I recently registered my Razer headphones on my Razer ID account, but I have not received the email containing the 7.1 Surround Sound activation code.I have thoroughly checked all my email folders, including the spam and promotions tabs, but the email is nowhere to be found.Could you please verify my product registration and send or reissue the activation code to my email?Thank you.

so recently i’ve bought razer blackshark v2x and when i was trying to get the 7.1 code message has appeared "This product is already registered. If you did not register it, please contact Razer Support" i can send you the serial number and i need help pls.

Just got a pc last week and now my mouse click seems to not be working. Whenever I play a game the mouse click doesn’t work. Eveything else is fine just the click. I’ve tried some fixes but they don’t seem to work. I’m not too sure if it’s a problem with the mouse. Also pressing hard on left or right click seems to fix it for a couple of minutes but then it just starts again. But it doesn’t happen whenever I’m off a game. Model is razer viper 8khz.

Hello,I recently registered my Razer headphones on my Razer ID account, but I have not received the email containing the 7.1 Surround Sound activation code.I have thoroughly checked all my email folders, including the spam and promotions tabs, but the email is nowhere to be found.Could you please verify my product registration and send or reissue the activation code to my email?Thank you.

with the example of "shift + \" which i assigned to the Razer naga X's sensitivity button, any key or button with a macro assigned to it registers as nothing at all to discord. I also tried with my Blackwidow V4 X, reassigning Print Screen to 'ctrl + numpad5' then assigning mute in discord to 'ctrl + numpad5" and recieved the same result of nothing whatsoever. this is driving me crazy, even in this reddit window right now the remapped naga button isn't typing "|" when i press it.Has anyone else had this issue? i tried to recieve support on any other channel whatsoever but the item is out of warranty so i wasn't even given a way to ask

I could not figure out why I could not select more than one unit in Warhammer. I thought it was my keyboard, so I had to borrow one from a friend and I found out it was indeed razer. The alt and ctrl key are not working specifically in Warhammer because of the 4th version of synapse. I found a post about this same issue 6 months ago and the devs have not fixed it as of now. This bug seems to be happening in other games according to other posts I found and it’s stupid that they removed the access to rollback to Synapse 3, the only plausible solution while still conserving the functionalities of having a Razer Keyboard. I wish I had never updated it because now a manual shut down of Synapse 4 is necessary for certain games to work, which is funny as these products are designed for gaming. This is a software issue that needs to be addressed ASAP. It is unbearable that this bug has been ignored for so long. What’s the point of the software if it is just going to hinder the functionality of

 When I switch to the USB dongle for my mouse, my mouse disconnects and connects without stopping and when I connect it with the wire it stops and I can do it but it's very strange to play with the wire so I hope you can help

Hello, I am trying to find the exact specifications to upgrade my Razer 17” (currently with 32GB) to 64GB of RAM.

Hello,I purchased a razer tarok pro gaming chair a year and a half ago and now the wheel base of the chair has been damaged, I need a new wheel base but I can't purchase one for a replacement and I can't get in touch with any help, I've tried to email support@funnivation.com a few times but have never received a reply, can someone please Can anyone help me?thanks! 

I just received a Core X V2 and configured it with a RM 1000  power supply and  RTX 5080 graphics card. This is connected to the Thunderbolt 4 port on my ThinkPad laptop. Using Synapse I can connect to the Core X but the graphics card is not recognized in Device Manager. I have watched every troubleshooting video with no improvement. When I try to install the NVidia driver it aborts saying no NVidia card detected. The ThinkPad has an Intel card. What I have tried:reinstalling the GPU card and all connectors. Updating the Thunderbolt driver. Rebooting the system with the Core X powered and not poweredI have spent over an hour with Razer chat support with no resolution. Any other suggestions? Thanks

I have a Viper V3 Hyperspeed that won’t track on my new mouse pad. It works fine on other surfaces. I have an older razer atheris that works fine on the new mouse pad. Is there anything I can do to fix this?

need help on getting a new dongle i have lost mine and cant fine it anywhere. the serial number for the mouse is (removed by moderator)

Hello! I have owned the Viper Ultimate for a while now, and the wireless connection was not working for a bit. I have recently started trying to fix it, and believe to have narrowed it down to a broken dongle. I checked the replacement store but it says out of stock. Please let me know what I can do or if their might be another issue with it. Thank You!

Hi, I have razer blade 15 2021 base model and getting Secure Boot Violation message every time I start my laptop also tried to rest pc from setting but didn’t solveplease guide to fix this

HelloI am currently using a Razer Pro Type Ultra keyboard and a Razer Pro Click V2 Vertical mouse.I would like to know if it is possible to connect and use both devices through a single USB wireless receiver.At the moment, I only have the USB receiver for the Pro Type keyboard connected. Is there a way to pair the Pro Click V2 Vertical mouse to the same receiver, or do I need to use each device with its own separate USB receiver?If pairing both devices to one receiver is possible, could you please guide me through the pairing process?Thank you.

I'm a fan of Razer mice. My first one was a Naga Hex, which after 8 years developed problems with the front buttons and I couldn't get it repaired. I then bought a Basilisk V3. The mouse is incredible, but after 2 years the rubber where the thumb rests deteriorated, which I found to be a big problem for a mouse of this category. I'm sending this message because I'm really very sad about this. I don’t have warranty and there is nothing to do about it. Sad. I’m sending some images for you. Maybe in next projects this could be solved. 

i recently lost my barracuda x chroma usb-c dongle and im looking for a place to obtain/buy a replacement. any help?

I had problems with the donlge working in my pc. So i switched it over to having the dongle in my charging dock. worked great until a few days ago.  It kept disconnecting an reconnecting every 3 seconds it seemed. Took the dongle out used the charging wire worked fine no issues afrer the disconnecting. Ive seen that there isnt any actual replacement for the dongle but it may be possible that someone can check the system to see if theres a replacement available. If thats something that could be done i’d appreciate it. Dont mind paying for a replacement. Thanks for your help.

Razer BlackWidow V4X, synapse 4. I had a static backlight profile configured with color-based key "Reactive" using Chroma RGB. It suddenly stopped working after a game. Initially, it manifested itself as a delay when pressing keys—the keystroke would trigger a second after each press. After a factory reset with ESC + CAPS + SPACE, the Reactive no longer worked, neither when reinstalling or uninstalling Synapse (and using guest mode), nor when rebooting the PC. It's also worth noting that in Onboard, pressing FN + CTRL + 6 turns off the backlight, and the Reactive returns to the color selected in Chroma. It's a minor issue, but the keyboard's charm is lost without this style.

I have blackshark v2 (not pro) with USB sound card, working great for the past 5+ years, update 2 days ago happened and suddenly no mic audio. Side channel audio works great, can hear game audio just fine, I just can’t communicate like a normal human being. Reddit wouldn’t let me post a question. I can’t open a support ticket because apparently my serial number isn’t f***ing valid. wtf. I paid for the product, it’s been working fine, Razer does an update and it breaks. wtf.

Adding important context and correcting one thing from my earlier post (which may or may not have cleared moderation yet).The corrected diagnosis:The TabletInputService start-type flapping (SCM 7040 ~2/sec, Win32k 267 ~1/sec) happens about 98% of the time on this machine. Occasionally — maybe 2% of the time — the service goes quiet for some minutes or hours. In BOTH states the touchscreen is non-responsive to physical touch. It enumerates as an HID device with Status=OK in Device Manager, but Windows still reports "No pen or touch input is available for this display," and tapping the screen does nothing.So the quiet state isn't a recovery — it's just a different failure mode of the same underlying problem. The touchscreen is fully non-functional regardless of which state the system happens to be in.Relevant history I should have included earlier:About 9–12 months after I bought this machine (refurbished, 2018-ish), the battery swelled. A local shop told me the motherboard was damaged b

I lost the USB dongle for my Razer Wolverine V2 Pro. How can I get a replacement?