Razer Support

Remove. Bought on Amazon and received a BS V3 in a BS V3 Pro box.

Hello I not receiving 7.1 s activation code by email and also after registering product online, the activation code field is blank, please help.

Hello, I have problems with 2.4GHz dongle, it does not see the mouse and the pair is not making. The mouse is NOT visible also in Razer Synapse 3 when is set to 2.4GHz, only when is set on Bluetooth.The mouse is working on Bluetooth mode (but is a bit slowly).I mention that I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3 and the problem persists, the mouse is working only on Bluetooth mode, with 2.4GHz the mouse is not visible and is not connecting to the dongle.

Razor cortex Will casually hike my ram usage all the way up to 94 and when I open task manager, it shows 50 GB of usage being hogged up by a razor cortex, only way to stop. This is to end task from task manager, I’ve uninstalled and reinstalled razor cortex and their associated apps multiple times, but this keeps happening, the razor discord was no help so I’m posting my issue here

I purchased a Kiyo Pro Ultra a few months ago and use it with two end devices. Both are PC, both are USB 3.0 connections, both running Windows. Last week the Kiyo stopped being recognized through the USB cable which came with the device during a video conference. The device continues to work on the other laptop (work PC), and the device lights up with the white light. It is not recognized as a camera, it will not be recognized by the Synapse software. Updates have not resolves, uninstalling has not resolved, the other cable and PC works fine, so it should not be hardware related -- another camera works with the USB port, so it isn’t the USB hardware.Why is Synapse and driver conflicts so difficult to TS, and why can’t Synapse recognize new razer devices even after uninstalling and reinstalling all drivers, devices, and Synapse repeatedly? This is such a nightmare of device management for something so basic at the price point.

I've discovered another issue with the Razer Wolverine V3 Pro controller.(2025 latest firmware)   When the Wolverine V3 Pro is powered off and charging with the official charging cable (Razer logo illuminated yellow), the charging speed is extremely slow. It appears to take over 12 hours to fully charge. However, when the Wolverine V3 Pro is powered on and charging, it charges quickly, within 3 hours. when I charge while playing games with my Wolverine V3 Pro, it quickly gets fully charged in 3 hours. If I charge it while the controller is powered off, it probably takes more than 12 hours.I tested the charging by connecting it to a desktop computer. This issue was not present with the 2024 firmware but has appeared since the 2025 firmware update.With the 24-year firmware, it would charge within 3 hours even when the power was turned off. i request a firmware update to resolve this problem.   Summary: When charging with the Wolverine V3 Pro turned off, the charging speed is very slow. W

Dear support,After 2 years of very pleasant usage of the Blackshark Pro V2 wireless headset I checked for a firmware update due to the device not synching on a new laptop. After trying the firmware update to the latest version (1.00.13), the tool stalled at the pairing step and since then connectivity seems messed up in the communication between the USB transmitter and the headset itself.After trying it on different computer I was finally able to re-pair the devices together with the firmware upgrade tool, but it has just happened again that sound is lost completely and trying to re-pair headset and transmitter using the pairing tool always seems to fail.I already tried removing all traces of the razer drivers by using the driver removal tool. Reinserting the USB transmitter correctly defaults to the Windows audio drivers in the Device Manager and the Audio UI in windows shows that sound is being sent to the device but it simply does not arrive in the headphones, leading me to conclude

Hey everyone,I've been battling a frustrating issue with my Razer Kraken V4 Pro for the past days, and after trying every common troubleshooting step, I finally found the solution! I wanted to share it immediately for anyone else experiencing similar problems, as it's easily overlooked.  My Problem: My Razer Kraken V4 Pro headset was not being detected by Razer Synapse, showing as "off or not connected with a red icon" in the Synapse interface. The OLED display on the headset was on, but showed no sound information or proper connection status. When powering on the headset, it would say "Power on, pairing..." but never actually connect wirelessly to my PC for audio/full functionality. Basic audio worked when connected directly via the USB cable, but not wireless functionality. Synapse would even sometimes say "pairing successful" from the pairing utility, but the headset still wouldn't work wirelessly.  What I Tried (and didn't work): Restarting my PC multiple times. Trying di

Just got the viper v4 pro and have always used logitech went to install synapse and its just not working I run the installer as admin and nothing happen ive tried everything i can find online to fix this issue, i should of just gotten the superstrike 😞

Hello, all of sudden open my razer blade 15 rz09-0300 today and showed “secure boot violation”.  I already follow some instruction from razor support but it told me to contact manufacture. what should I do from here.

The headset will only provide audio in bluetooth and the mic will only work via bluetooth as well which drastically drops the audio quality in games. Please help I’ve tried everything from factory resets to making sure my firmware and synapse is updated and also trying every combination of input and output modes. Nothing has worked :( PS I’ve also tried every single USB port on my PC to no avail.

I was wondering if anyone can help me in search or a usb-c dongle for my Chroma , i accidentally broke it today an i am stuggling to find replacements or dont know weather an alternative will work 

I just bought the  Razer Kishi v2 for my son with his iPhone 12,he found that the device is not working while playing Brawl Stars. After check in Razer Nexus, seem only Android version is listed.May I know if any chance we can make it works on iPhone?

Hello, my product is Razer DeathAdder V2 X Hyperspeed, since I updated my Razer Synapse 3 to Razer Synapse 4. I faced problem with wireless power saving feature, many times it’s not working. For example, I set my mouse to enter sleep mode if idle for 2 minutes, but instead change to sleep mode, it blink and stay active. I’ve tried to fully uninstall my Razer Synapse 4 or repair it, but not solve the problem. What should I do?

Hi everyone, I’m hoping to get some guidance on my Razer Core X. I purchased it on May 21, used it for less than an hour, and after returning from a short trip it suddenly stopped powering on. No fan spin, no PSU click, nothing.Here’s what I’ve tried so far: • Different power outlets • Different power cable • Full power‑cycle (unplugged and discharged for several minutes) • Removed the GPU and tried powering on the enclosure aloneStill completely dead.Before I decide whether to junk it or sell it “as‑is,” I wanted to ask the community:1. Are there any additional self‑troubleshooting steps I might have missed?2. Is the internal PSU serviceable or replaceable?3. Does Razer have any certified repair centers or authorized partners who can work on the Core X?4. If not, is there a reliable source for replacement PSUs or compatible units?I’m open to any advice. I can provide the serial number or more details if needed. Thanks in advance for any help.— Chekad

I was thinking of buying the blackshark v2 pro for my boyfriend but he plays both the xbox and pc. I know xbox is sorta picky with their headsets and was wondering if I buy the xbox specific version will it still work on pc? Any insight would be helpful!!

I bought Razer Naga Trinity mouse from a friend but it has only 12 key dial panel. I was wondering if you gave 2 key or 7 key ones as well because the ones online dont seem authentic. I want to buy other side panels.

Seems like a lost cause, but besides cannibalising off of another keyboard, anywhere I can get a new volume wheel? Managed to drop mine on concrete moving house and broke it. Thanks!

Bought my Viper Ultimate couple years back. Never had any issues with it before. However, since yesterday I noticed the dongle keeps connecting and disconnecting constantly, and the mouse won’t work. I can see how the Dongle appears and dissapears almost instantly from Connected devices. I have tried reseting it, firmware update (won’t work as it does not stay connected), I have tried connecting it to other computers and it does the same. On my Mac also, it says that the Razer device cannot be identified.  All the signs are pointing that the dongle is faulty. My question is, can I get a replacement from Razer?? I am happy to buy one if it solves my problem.  Also, I forgot to register the mouse when I bought it. Therefore I don’t think I’m entitled to any warranty, but I am more than happy to pay for another dongle, if thats my fix. Many thanks in advance

I’ve been trying for so long to find replacement bolts for my armest. Its a iskur v1 i believe standard edition. Model no. RZ38-0277 please help I need exact bolt details. Length, pitch, diameter. Thank you

I got a razer gold gift card but 3 digits were missing how do I fix this? I got the receipt and card

Hello,we have 2 Razerblade Laptops at home, a Razerblade 15 from 2022 and  a Razerblade 16 RZ09-0483SEH3 from 2023 (still in warranty) and with the latter one we are experiencing frequent crashes e.g. with Hogwarts Legacy, the game just crashes to desktop or freezes after a play time of 5-15 minutes, no pattern that i can see. Windows 11, firmware and drivers are all up to date. Lowering the game settings also does not help. Other games were working fine but other games were not as graphically challenging as Hogwarts legacy. It might be overheating, but it should be prevented by low game settings and i am using an extra cooling pad under the notebook. The Razerblade 15 with lower specs does not show the same problem and plays Hogwarts Legacy in Ultra settings… Should i send it back for inspection as it is still in warranty now? thanks for your comments.Stefan  

 Product: Razer Blade 16 (2024) — RZ09-05102W CPU: Intel Core i9-14900HX RAM: 64 GB DDR5 GPU: RTX 4090 Laptop BIOS: 1.04 (factory — no update available) OS: Windows 11 Pro Build 26200 Purchase: March 2024The ProblemMy Blade 16 has been experiencing persistent and worsening BSODs since approximately April 2025. Over the last 10 months, the machine has crashed over 30 times with a wide variety of bugcheck codes. The crashes are getting significantly worse — I had 3 BSODs on 18 February alone.I have performed a full diagnostic analysis of the WHEA event logs and crash dump files, and the results are unambiguous: the i9-14900HX processor is failing.WHEA Event Log EvidenceI exported the full WHEA log from Event Viewer. Between 8 December 2025 and 18 February 2026 (73 days), the CPU's Machine Check Architecture logged 251 hardware error events:244 corrected hardware errors (WHEA Event ID 19) 7 fatal uncorrectable errors (WHEA Event ID 1) — each one caused a BSODThe error types are:200 "Inter

so recently my laptop has been bombarded a lot of bsods which seems unnatrual, such as  "PAGE_FAULT_IN_NONPAGED_AREA” stop codesAccording to google it says that it has something to do with memory stuff in the laptop the laptop i use is a rz09-0510 razer blade 16 2024, and uses rtx 4070 and has dgpu enabled and im unsure why its happening, its on windows 11 version 24h2even wth dgpu disabled it somehow still crashes (the reason why i use dgpu is because this laptop prevents me from using gsync on    ive rolled back to 566.36 to hopefully fix the issue, but the bsod returned afterwards     ive also used dism thingy from the command terminal but it also doesnt help     my driver was scanned (i didnt upgrade it or anything), but didnt have any issue     weirdly chkdsk (without /scan) found some issues, but when scanning it, it finds nothing     ever since it started happening, browsers like firefox and chrome had tabs started to crash if it involves video calls on chrome or watching youtub

For the past few months I have been experiencing some serious issues with my razer laptop such as: Random errors in event viewer of various executables crashing due to system access violation. Microsoft Edge and Chrome web pages crashing with SYSTEM_ACCESS_VIOLATION error. BSOD randomly due to kernel level issues. Random freezing and have to hold the power button to force the machine to shut off and then turn back on. Really just various other issues that have made using this laptop for work a huge pain. I spent $4600 on this thing, and honestly, so very under impressed with it.I have tried getting support but: I was never able to ever register my product on the Razer website. I can't find anywhere to actually submit a support ticket. I can't find an email anywhere to send someone an email. I can't find a phone number anywhere to call someone. So besides spending an absurd amount of money on a non-viable laptop, I also can't get any support.I have tried: Running MemTest86 a