Razer Support

Moved to a new city and lost the wireless dongle for Razer BlackShark V2 Pro in the process. I can't get in touch with support and Razer does not have a replacement listed on their website for purchase. Is there anything I can do?

Hi, My razer kiyo stopped working in a meeting and i tried to reinstall the driver from razer website, uninstall driver and installing.Restarting my PC and swapping to a different USB port. None of it worked.Can your team please help? Its constantly flickering and the device is not detected suddenly.   

Razer Naga Pro not pairing Via Blue to my M1 Mac Mini I have tried following the manual, the online manual and videos of Razer but my Razer Naga Pro will not Pair Via Bluetooth.

I need to purchase a replacement post/baseplate for my Razer Iskur V1 gaming chair. The weld keeping the tilt function of the chair broke and now leans forward all the time.   

I had this problem for 6 months, it did not charge in the base but with the USB cable it did, but 2 weeks ago it stopped charging in all ways and its charge remained at 0%, the only way to use it is through the cable USB but it is very difficult since my CPU is a little far from my monitor so I can't move the mouse almost at all because the cable does not connect it to the USB.

its annoying to come to synapse 3 from synapse 2. linking profiles to games so when i am playing two diff games the profile switches happens sometimes.. other times it just doesnt.. and its a bloody rude shock to realise while playing that some macros arnt working (example - warframe)… cos the profile switch didnt happen! fix this software nitemare. however good the product maybe (naga trinity and the keypad -tarturus or something liek that)… its not worth it if the software is shit.i been checking forums and this issue apparently has been on for 3 to 5 years based on posts.. and yet no fixs.. if u are a .. still .. a company “for gamers by gamers” how long is it ok for this crap to continue?

Hi all! I just got a razer huntsman v3 pro and a basilisk v3 mouse. First thing I did was hook it up and install synapse and fire up call of duty to see how the keyboard felt and immediately I notice my A and D keys don’t work to move side to side so I try to switch to my controller but the controller now won’t work as well. All of my firmware is up to date and it doesn’t matter if I have the older version of synapse downloaded or the new beta version. As soon as I delete synapse and all traces of it from my pc and fire up call of duty I can unplug my controller and get A and D keys back and then when I plug the controller back in not only does it work but I can auto switch between controller and mouse and key on the fly again like it’s supposed to be. If I download synapse I instantly have all of the same issues again. It’s almost like it’s seeing the keyboard as a controller and not recognizing my other one anymore. 

my camera stopped working midwork. I bought my razer kiyo camera 1.5 years ago. Today while working it started flashing and i couldnt turn it off. I unglugged it, restarted my laptop, and now it flashes once and the camera doesn’t turn on. if i go into zoom video settings it flashes continuously. 

There is a firmware update for my controller but every time I try to do the update I get an ‘Update Failed’ message - if problem persists then to contact support or it states that the app lost focus. 

My Razer Blade 15 Base 2021, RZ09-0410AE22 has a swollen battery and i need to buy an OEM replacement.

Got the vertical edition of this mouse today and I was just playing around in the settings and out of curiosity how do you use the AI prompt master, namely the AI chat option with all the features? From what I see using ChatGPT opens it without a login and if you DO press login it just takes you to your web browser to login there, so there seems to be no way to login for the popup… thus limiting functionality

I have this RAZER HUNSTMAN MINI for about two years now with no problem what so ever but today I notice that one of the Keys particularly letter “O” is not synching with the lights. It just lights up white, already tried testing other RGB colors but none seems to work and when I turned off all the lights it still shows white light. I also tried also TS recommended on Razer website from reset to update to testing to other PC but still the same issue persist. Since my product is out of warranty, any fix to this or can razer replace the lights as I am willing to pay to do so. Btw I am from Philippines so Support is quite hard to reach here ISSUE PHOTOS

Hi Guys!I lost access to my phone number and my back up codes and not able to get live support. Email is still working. Kindly advise is there any solution? Thank you!

Hey all, I’ve got a Blackwidow X Chroma and I’ve noticed that recently the H key seemingly works randomly, sometimes it’ll be fine while I type (like now) but other times I’ll notice it’ll miss the key completely.I’ve cleaned the keyboard and sprayed some compressed air around it.Can the actual key (not the cap) be removed so I can clean the contacts underneath? Couldn’t find an obvious way to do so.

Hello. I was looking to get a replacement part for my chair because it constantly leans forward and i cant sit in it properly. If someone could point me in the direction or help me please. Thank you

Dear Razer Support Team, I am unable to access my Razer account due to issues with two-factor authentication (2FA). Unfortunately, I lost my phone, and the authentication codes no longer work. I also cannot access the backup codes, as the system is requesting an authentication code. I kindly request your assistance in resolving this issue so that I can regain access to my account and continue using recharge services. Thank you for your support.

I’ve lost the dongle to my taser orochi v2, how do I get a replacement/ buy one, I bought the mouse over 3 years ago so idk if there’s still a warranty on it 

Hello, Does anyone know how I could get a replacement wireless dongle for the Razer Barracuda headset? 

The controller I have is the Wolverine V2.The issues I’ve been having lately is that any input using this controller causes FPS to dramatically drop and has even crashed games. It has even resulted in my PC just outright shutting down. I’m certain it’s the controller input after trying my keyboard and mouse in games. Now I’d like to try updating the controller, but no matter where I look, nothing seems to be able to update it. I’ve tried the Razer Controller Setup for Xbox, it doesn't come up on synapse and there isnt anything on the razer site. Am i forced to get a newer controller or have I just missed something?

Hello,I am having an issue with my Razer Nari Ultimate headset. The wireless dongle has completely stopped working and my headset is no longer detected when I connect it to my PC.Details: Headset: Razer Nari Ultimate Issue: Wireless dongle not functioning / not recognized Tried: • Tested on multiple USB ports (front and back, USB 2.0 & 3.0) – not working • Tried on another PC – same issue • Reinstalled Razer Synapse – no change Result: The headset only works via cable, not wirelessly. Note: I had managed to temporarily fix the dongle some time ago, but now it no longer responds at all.Could you please help me with troubleshooting or provide information about where I can find or purchase a replacement dongle if repair is not possible?Thank you in advance for your support.Best regards 

Hi Support Team,I was gifted a Razer Kiyo Webcam | RZ19-04170 and didn’t realize I had to register it earlier. Recently, I started experiencing a severe flickering issue that has gotten progressively worse.I’d like to know: How can I resolve this flickering problem? Do I need to update the firmware or drivers to fix this? If so, could you please direct me to the specific firmware/driver file I should download from support? Appreciate any guidance so I can get my webcam functioning properly again.Thank you!TT

Hello Razer team, I'm here and excited to start this journey with you. However, I'm having an issue with my BlackShark V2 X headset. I keep receiving the message, "This product is already in use. If this doesn't apply, please contact Razer Support." Can you please contact me with the necessary information and documentation? Thank you for your assistance. Thank you in advance for your support.

Hi i would like to know the length of the cooling pad power cord ...thanks.

!--startfragment>ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)An attempt was made to execute non-executable memory. The guilty driveris on the stack trace (and is typically the current instruction pointer).When possible, the guilty driver's name is printed onthe BugCheck screen and saved in KiBugCheckDriver.Arguments:Arg1: ffffc481467e8180, Virtual address for the attempted execute.Arg2: 8a0000012666f963, PTE contents.Arg3: ffffc20b1abf6970, (reserved)Arg4: 0000000000000000, (reserved)Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1390 Key : Analysis.Elapsed.mSec Value: 8756 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 25 Key : Analysis.Init.CPU.mSec Value: 718 Key : Analysis.Init.Elapsed.mSec Value: 86247 Key : Analysis.Memory.CommitPeak.Mb Value: 108 Key : Analysis.Version.DbgEng Value: 10.0.27920.1001 Key

I have Huntsman v3 pro and was running synapse 3 since I got it. Worked ok as far as I remember. When I installed their new trash synapse 4, had like 2 presets one for gaming world of warcraft and one generic for everything else + the default on board memory profiles. When I tabbed out/in from game presets, were switching accordingly but sometimes not like always, keyboard was crashing making unresponsive for couple seconds till it returned back to normal. It is like unplugging and re-pluging the usb cable. I e-mailed them the issue at 23d of August with 2 videos describing the exact issue and they replied like proper bots to do firmware upgrade, make a clean install sent them log reports etc. I did the most they were suggesting although the synapse log reporting tool doesn't work and returns me an internet connection issue.... Anyway, long story short, now I have a clean install of the synapse 3, k./b has the latest firmware, and has been reseted few times. As long as synapse 3 is