Razer Synapse

Hi,Have an issue where my mouse's (Naga) extra buttons get pressed continuously until it's disconnected from my computer, then after that, the whole auto profile switching goes out the windows, this is all happening after the latest update. This is across multiple devices, as on my Firefly V2 Pro, if mouse gets plugged into the mousepad USB port, it starts to work intermittently when it was fine a week ago.Can we get a fix for this and a way to stop future updates?Thanks in advance.

Hey everyone,First off, big thanks to the Razer team for finally bringing Synapse to macOS.I recently bought several Razer products, but I just realized that not all of them are currently supported in the Synapse for macOS. Here’s what I’m using on my setup:MacBook Pro M3 (macOS 15.5)Kiyo Pro Webcam (RZ19-0364)Seiren V3 Chroma (RZ19-0506)Goliathus Chroma Extended Mousepad (RZ02-025003)BlackShark V2 X (RZ04-0324)Basilisk V3 Mouse (RZ01-04000)BlackWidow V4 Keyboard (RZ03-0469) I really hope these devices will be supported very soon as well.  Thanks. 

Hello! Is synchronisation between Nanoleaf and Synapse 4 currently available? I keep getting an error message. Has anyone else encountered this? 

Bug Reporting Guidelines Our goal is to collect reports on issues affecting the Razer Synapse for Mac Preview. This will be an extremely valuable tool for our team and will be the main source of information and issue tracking. Our staff and engineers will be monitoring this forum and will be working together to assess which bugs will need to be squished asap. If you don't see your bug being addressed, please bear in mind that there may be more critical issues that need to be dealt with. There may be times where we'll request more information regarding your issue, please be as accommodating as possible. It is crucial to stay on topic. Focus your threads around bug reports, workarounds and bug triggering. Opinions and criticisms should be directed to the General Discussion forum.  Technical issues regarding installation, launching and staying connected to should be posted in the Technical Issues forum.  Please don't double post your

Hi, i am unable to disable auto-updates. In the old razer snypase, there was a setting for me to disable this, however, in this new razer synapse 4, I am unable to do so. When I open the settings, there is no option for me to disable auto updates. I have attached a screenshot below  

Hello,I got tired of trying to figure out stuff on my own, since everywhere I look seems to say the same things about the horrible synapse software. I tried the 4 but had profile syncing issues right out of the box (brand new peripherals and installation), went back to synapse 3 since everyone said to do so (macros where disappearing left and right, I had to export the profile and re-import every time it did...), and now I’m back on the 4 which seems to have fixed the syncing issues, but now adding other issues...I need answers to my issues.When remapping Function keys to my Naga’s side buttons. Not macros, only the basic function you could ask from this software… I have noticed that it will work for a while, but the more you use them the more delays it will create between the button press and the actual action in game. It was particularly evident when using a cursor movement macro. The macro would start and move the cursor very fast until the move

Hello, after installing Razer Synapse 4 and uninstalling Synapse 3, I encountered an issue where the Chroma profile does not switch to the one set in the Linked Games tab/module when launching a game. Have someone else encountered this problem or is that just me? And do you have solution for it?Thanks! 

I just cannot fight version 4 anymore, its absolute trash. Went back to 3 and will deal with any issues after Jan. 20th 2026 or just replace all my gear.

I’ve already sent this to support but I thought I’ll put this here too.This is an issue I have only on Synapse4.Basically, when ever I cycle keymap(I use 1 as main and 2 for some obscure shortcuts) and use it, Synapse can randomly overwrite the 2nd keymap with the mapping of 1st’s.Here’s a video of me reproducing this issue by spamming keys while cycling, but this has happened multiple times when I’m using Tautarus normally and I don’t spam keys.My temporary solution for this is to dupe the preset so I can switch to it when it happens, delete the original and dupe the dupe for next time...

fresh install time. synapse says i need to update firmware for my nommo v2’s. i make it to the page that says “push he power button, make sure the light is green,” which its on, but the “update” button is dim and unclickable. 

Ok so I’ve had the Kraken BT KItty edition headset for so long (the completely wireless one without a mic). Sadly after so long one of the ear cushions stretched out and keeps coming off and the cushion for the head has really torn. So I had gotten a new one. My old one never worked with synapse 4 when that came out so I had downgraded back to 3 (Always came up “Device is switched off”). When I not the new one, assuming it may be more compatible I upgraded back to 4 and same issue went back to 3. No issues. Recently got a new PC earlier this month and was sad to know synapse 3 is no longer available to download. If the headset is off it doesn’t show, which is normal. Once I turn the headset on my pc connects with no issue and it lists in Synapse 4 as “Device is switched off” however since I try not to wear the newer headset while my hair is wet I use the old one since it’s messed up anyway. That one now works in synapse 4 (even though it previously didn’t on the old pc) but the new

Before upgrading to Razer Synapse 4, I could hold the volume up button to increase the volume continuously. Now I have to keep pressing it repeatedly. However, when I close the Razer Synapse app, holding the button works normally again.Is there a way to keep the app open and still be able to hold the volume up button to increase the volume, without having to spam the button?

Three years ago, I discovered that Razer Synapse's macro recording was completely unable to record in-game mouse and keyboard actions. Even today, after purchasing a powerful desktop computer, the latest Razer mouse and keyboard, and installing the latest Razer Synapse, this problem still hasn't been resolved!I'm forced to manually edit my macro scripts line by line outside of the game window, which is incredibly inefficient.If I can't record any actions within the game, why would I even use Razer Synapse's macro?😡

Aside from the profile not automatically switching, even manually setting the profile as default results in it not working in the game. It keep using the default one.Anybody else experiencing this? Problems started appearing after following instructions to uninstall Synapse in regards to another issue. Double checked settings. Even did the trick of installing Chroma app to disable the apps. 

I've got a basilisk v3 and I can't even use the sensitivity clutch on it. It's the one and only reason I got this mouse. But synapse takes a full 10 seconds to recognize that I've pressed it and then it just stays on indefinitely after I've pressed it. So it's a dysfunction at best and an absolute blockade of a hiderance at worst.

Using Razer Blackwidow v3 I have two profiles on my keyboard. The first one has 'x' and 'd' keys running a macro while pressed. The second is a basic normal keyboard.Whenever i use profile 1 (Macro) and switch to profile 2 (Normal), I am unable to hold the the 'x' and 'd' keys. It will only trigger the keypress once and stop after that even though i am holding down the the 'x' or 'd' keys. It has been affecting my gameplay, hence, why I am bringing this issue up.Example, after switching back to profile 2 (Normal), presses 'x' key and hold down, presses left arrow key, 'x' key stops registering.The other keys which doesn't not have any macro registered to it does not seem to have this issue.I did not have this issue when i was using synapse 3. It was only after i updated to synapse 4 did this starting happening.

I have several razer pheripherals. By defualt I have chroma set up so that a wave colour gradient from left to right goes across my devices. Since upgrading to Synapse 4, the way the wave travels is no longer smooth. I can visibly see the colours stepping from one shade to another as the gradient moves across the devices. The effect this produces is not nearly as pleasing as it looked when the gradient was smooth. I switched back to Synapse 3 and the problem is not there. Unfortunately it looks like the Wolverine v3 Pro isn’t compatible with Synapse 3 or I would stick with that. I don’t really understand how razer have managed to ruin this effect, but I’m wondering if anyone has the same experience or if we can expect a fix.

I recently had uninstalled razer synapse 4 and reverted to razer synapse 3 after hours of trying to troubleshoot issues with razer synapse 4 crashing over and over again but I decided to try to give it one more chance and for some reason I thought, what if I try continuing as guest when logging in? FOR SOME REASON, THIS SOLVES MY CRASH ISSUE. I tried logging in again and IMMEDIATELY the program crashes over and over again. I uninstall and reinstall and  but log in this time to find that, sure enough, it still crashes on startup repeatedly. Uninstall and reinstall and continue as guest- NO CRASHES. So weird I don’t understand why this would be the case, maybe there is a bug with the profiles syncing or somehow my profiles got corrupted or something, I don’t know,… I also don’t know if this will solve the issue long term, and would like to be able to sync profiles or have access to my old profiles saved to my account, but for now at least it seems to work as a temporary fix for the cr

Hi everyone,I downloaded a macro script from Razer Synapse 3 and tried to use it in Razer Synapse 4, but it doesn’t seem to work.I noticed that normally the macro icon should show a red slash symbol when it’s active, but mine doesn’t show that icon at all. The macro also doesn’t execute when I press the assigned key.Has anyone experienced this issue before?Is Synapse 4 incompatible with macros created in Synapse 3, or do I need to reconfigure everything?Any help would be appreciated. Thanks! 

Blackwidow V4 Pro and Synapse 4 installed.If Synapse is running and I run other certain apps, like a music streaming app, multimedia keys don’t work there and volume control stops working. As soon as I exit the music streaming app, volume control shows up reacting to the roll bar with significant delay. But sometimes it stops working at all. Only if I exit Synapse, it’ll be working.I tried all the steps proposed by support documentation, like rei-installation of the keyboard driver, Windows update and clean re-installation of Synapse, but they didn’t work.

Hello all, Since using synapse 4 I've got some troubles with my profiles for minecraft Java. Normaly I add the Java file in my games and it works. But with synapse 4 it delete it from the game list after every boot of minecraft and when it doesn't delete it it put it graued out saying it doesn't find it.  Is there another way or do I have to roll back to synapse 3? Thanks in advance

Razer synapse 4 is not running, i installed and deleted it but it does not work. When it was synapse 3 sometimes it couldnt recognise my Viper v3 pro and Blackshark v2 pro (2023)

Hi guys, Recently I've decided to share the project I've been working on for some time. If you have Razer Chroma keyboard and want to see it integrates with League of Legends - feel free to check out https://github.com/bonepl/ChromaLeague I hope it will work for you and give you as much satisfaction as I have playing League of Legends :)