Razer Synapse

Hello everyone, first time razer customer here. I picked up a Tatarus V2 after seeing some people online talk about how great it works for video editing (my profession).  I got really excited about it, but was sad to see that it isn’t supported in the synapse for max preview yet. My question is: is it planned to ever be supported on synapse for Mac? Will products as old as the Tartarus be included in this new software? Or should I just return the Tartarus to Best Buy Thanks 

Hi, i am unable to disable auto-updates. In the old razer snypase, there was a setting for me to disable this, however, in this new razer synapse 4, I am unable to do so. When I open the settings, there is no option for me to disable auto updates. I have attached a screenshot below  

Whilst the re-mapping of the thumbstick by Razer has been a wonderul and welcomed update, there is still an issue that needs to be addressedWith the thumbstick mapped to movement (left controller stick), if you engage the thumbstick whilst also looking around with the mouse the game flips between console controls and pc controls.The only real time this seems to have a negative impact is when trying to perform an action that relies on the mouse button being held down for a long period to carry out the action e.g. switching to med kit and then holding mouse fire button to heal OR switching to grenade and holding the mouse fire button to aim and then throw the grenade. Moving and looking around during this operation seems to reset the action, as I believe the controls are switching from PC to console. In the case of grenades, it throws the grenade before you’ve released the fire button.I have found a work around which is to bind console right trigger to a Tartarus button. Pressing this co

I’m on the latest version of Synapse 4, Windows 11, fresh hardware and software install.Blackwidow v4 Pro, Basilisk v4 Pro, Wireless Charger v2, Firefly v2, Laptop Cooler, fresh out of the box and on updated firmware.Windows 11, 25H2 fully up-to-date. The only way I can get Global Shortcuts working properly is to restart Windows. Prior to a restart, they work sometimes and not others, with no consistency or common variables. A quick Google search reveals this problem going back for YEARS across multiple platforms. The other thing that comes up a lot on those searches is the inability to set a lock-screen or pre-login profile for Razer hardware. The answer is usually, “But you need a profile to load, which needs Synapse, which needs a user, so therefore it’s never happening.” Other vendors don’t have a problem making this work... The common thread I immediately draw between these two seemingly disparate problems is that both would require a program to run in SYSTEM context. There’s evid

Hi Razer team and fellow Kraken V4 Pro owners,THE PROBLEMSensa HD Haptics on the Kraken V4 Pro is a single global setting. It is not saved per profile, so it stays on all the time: music, YouTube, calls, notifications - everything vibrates and the battery drains fast. This was already reported a year ago ("kraken v4 pro/synapse 4 -- haptics setting not saved per profile"), but that thread was locked and moved to PM, with no public fix.Razer's own spec shows how much this matters: up to 50 h with haptics and lighting OFF vs. up to 13 h with haptics and lighting ON (2.4 GHz). Most of us only want haptics while gaming.WHAT I'D LIKE TO SEE (either option is fine)1. Save haptics on/off and intensity per profile (like EQ and other audio settings), so the game-linked profile can have haptics and the default profile can have them off.2. Or, a simpler toggle: "Enable haptics only while a game is running/in focus".WHY THIS SHOULD BE EASY - THE BUILDING BLOCKS ARE ALREADY IN SYNAPSEI looked at th

I have a Razer Tartarus V2 and I have been using the keymapping feature of Razer Synapse for quite some time now. However due to the recent updates to Synapse 4, it no longer works. I am given the message “mappings require razer synapse” and hence no longer works.Edit: Upon further tinkering, it seems as if its just the D-Pad that just doesn’t work anymore? 

If the Razor Devs see this, I would love to see the Razor Tartarus V2 supported on the Mac as others have also been looking for. I play a lot of World Of Warcraft and games alike which have native mac clients, and I use the Tartarus V2 for skill keybinds. I would love to see  native Razer Mac support for this instead of using third party software.

Bom dia Instalei o Synapse, mas logo depois de o fazer login, ele começa a baixar um arquivo de 235 KB por um tempo e depois exibe uma mensagem dizendo "falha na instalação". Estou tentando resolver esse problema desde segunda-feira  Meu Notebook está com Windows atualizado, drivers também, até tentei a ferramenta de remoção de driver razer e reinstalar de novo, não está baixando de jeito nenhum, baixei no meu computador também e fica a mesma coisa

Bom dia Instalei o Synapse, mas logo após fazer login, ele começa a baixar um arquivo de 235 KB por alguns minutos e depois exibe uma mensagem dizendo "falha na instalação". Estou tentando resolver esse problema desde segunda-feira  Meu Notebook está com Windows atualizado, drivers também, até tentei a ferramenta de remoção de driver razer e reinstalar de novo, não está baixando de jeito nenhum, baixei no meu computador também e fica a mesma coisa

So i just bought a new Razer Basilisk V3 today. When i tired to connect it to Razer Synapse, it wouldn’t show up. I have an M1 MacBook Air (2020) in good condition and the mouse works well. It’s way better than my old mouse. But it comes with RGB and an extra button, which I would like to customize. Is there any possible way for me to do that with my Mac? ( I’ve seen different versions of this mouse like the pro one, but the box doesnt seem to say pro or any numbers next to it, just Basilisk V3 )

Hello, good morning! I use two Razer products: a Tartarus V2 keypad and a wireless Naga V2 mouse.I had to restore my PC, and now Razer Synapse won't install.The executable installs, but when I try to open the program, the startup bar appears and it fails to load. It might be a corrupted link, as I tried installing it on another laptop I own and encountered the same error.Without Synapse, I cannot configure either peripheral.I look forward to your reply.

Hello guys,I’m having trouble installing my Synapse. I’ve formatted my PC today with the same ISO as before (it’s a Windows 11 LTSC) and I've updated all the drivers.I installed Synapse, but right after I log in, it starts to download a 235kb file for a few minutes and then returns a message saying "installation failed". I’ve been trying to solve this problem for hours now.What I’ve tried:https://insider.razer.com/razer-synapse-4-55/i-can-t-install-razer-synapse-87352 https://insider.razer.com/razer-support-45/razer-synapse-4-installation-issue-90450 https://mysupport.razer.com/app/answers/detail/a_id/5996/ I’ve also tried the cleanup tool, tried to download Synapse from Chocolatey, and I even formatted the PC again, but nothing seems to work. I also tried to create some folders manually, but with no success so far.Do you have any insights for this? I would appreciate it a lot.

Hardware: BlackWidow V4 Low-profile HyperSpeed (keyboard firmware 1.4), HyperSpeed dongle(USB PID 0x02C9), Basilisk V3 (PID 0x0099). Windows 11 Home 26200.Software: Synapse 4 stable 4.0.827, proxy RzChromaSDKProxy_v1.2.3.2.Issue: in wireless (HyperSpeed) mode, Chroma SDK applications cannot light the keyboard.lighting-engine.log shows the keyboard registered as the wired product id with no handle:  addDevicesToChromaStudioEngine() productId:716 ... device handle:undefinedIn wired mode the same line reads "productId:716 ... device handle:3" and everything works.Synapse also shows no keyboard lighting tab in wireless mode. SDK calls still returnresult:0, so applications cannot detect the failure.The hardware path is fine: raw Razer HID commands sent through the dongle (transactionid 0x9F) are accepted and displayed by the keyboard, both custom frames and built-in effects.So the issue looks like a Synapse-side mapping of the dongle (0x02C9) to the wiredproduct (0x02CC / 716).Related: the

Now can switch ANC on/off or ambient, but cannot adjust ANC level in Synapse 4 version 4.0.86.2601160905 and beta version 4.0.86.2511170410.Synapse 3 and Audio app are correctly. Since 02-Nov-2024, I reported this issue to Razer Support staff.By the way, last month (10-Dec-2025) Razer Support staff replied me that they tried to fixed.What are Razer doing?

Bug Reporting Guidelines Our goal is to collect reports on issues affecting the Razer Synapse for Mac Preview. This will be an extremely valuable tool for our team and will be the main source of information and issue tracking. Our staff and engineers will be monitoring this forum and will be working together to assess which bugs will need to be squished asap. If you don't see your bug being addressed, please bear in mind that there may be more critical issues that need to be dealt with. There may be times where we'll request more information regarding your issue, please be as accommodating as possible. It is crucial to stay on topic. Focus your threads around bug reports, workarounds and bug triggering. Opinions and criticisms should be directed to the General Discussion forum.  Technical issues regarding installation, launching and staying connected to should be posted in the Technical Issues forum.  Please don't double post your bugs.  If you find multiple bugs, create a separate thr

sooo i tried like 15 times re installing it and every possible way but this just keeps coming up and i'm tired now been trying for more than 3 hours and nothing works, if anyone knows a way to fix this please help me, i don't want to get a new mouse.. it happened after i re installed my windows 11 and after that i have no idea why it's not working. any help please ? 

It feels like this is the tenth time already. I just changed ONE damn button and briefly switched between profiles, and now I'm back to an EMPTY default profile. ALL my settings are now GONE. WHEN IS THIS CRAP GOING TO STOP? And the best part is: WHEN are you guys FINALLY going to FIX this cloud storage???  THIS HAS BEEN THE PROBLEM FOR YEARS. Can you please fix these BASIC issues first, before you implement any unnecessary features (that nobody needs)? All I want is to use your damn products NORMALLY and not have to deal with this crap every time because my profile was suddenly DELETED even though I didn't do ANYTHING. Oh my god, I'm going to lose my mind here.

Any chance this mouse (Naga V3 Pro) will be added to the devices supported by web synapse?A good few people now start using Linux with your hardware and seeing as your synapse software is to much of an virus to work with Linux currently, having more devices configurable through the webUI would fix a lot of issues already. Especially newly released items should generally be compatible in my opinion.

Hi everyone,My device: Razer Blade 18 (2024) – Intel i9-14900HX / RTX 4080 / Windows 11 Home I’m having an issue where Razer Synapse doesn’t start automatically with Windows, or if it does, it launches very late after the system boots. Until Synapse finally loads, my keyboard shows random lighting effects instead of my saved Chroma profile. Here’s what I’ve already tried (without success): Enabled “Start Razer Synapse on system startup” in the settings. Checked Task Manager → Startup tab (Synapse is enabled). Made a custom Task Scheduler entry to start Synapse at login (with and without delay). Set Synapse to run as administrator. Verified that Razer Synapse Service and Razer Central Service are set to “Automatic” and running. Reinstalled Synapse completely (including deleting leftover Razer folders from AppData and Program Files). Despite all this, Synapse still doesn’t appear in the system tray after boot, and the lighting only applies if I manually open the app. Is there any reliabl

With a lot of people moving from Windows to CachyOS and other Linux distributions, I am yet another person asking the question of Razer:When will you provide official support for Razer products and Synapse on Linux? 

Hi all!Just updated from Syn3 to Syn4, phased macros seems what I always desired for my Razer macros. Of course, it doesn't work at all lol. Even making the simplest macro (On Press: letter A - While Held: letter B - On Release: letter C) is simply not triggering.I tried different keys but I keep getting the same “non”-result. The macro is simply not triggered as I'd never press the button. (It's correctly assigned to the key of course).Any ideas? The mouse is a Lancehead TE (pretty old, could this be the reason? I thought macro is a software thing) and I have Synapse opened while testing; the profile is not on-board.Thanks everyone!  

Hi Razer team and fellow Insiders,I'd like to share a detailed finding about a long-standing issue with Razer 7.1 Surround Sound, in the hope it helps the software team fix it.SYMPTOMAfter 6–10 hours of headset use with 7.1 Surround enabled, audio starts crackling and then stops completely on every output. The usual workaround is to repair/restart 7.1 Surround in Synapse.ROOT CAUSE (what I measured)The Windows audio engine process (audiodg.exe) keeps accumulating handles until it hits the Windows per-process handle limit (~16.7 million). At that point it can no longer open resources and audio dies.- Failure #1: audiodg.exe at 16,711,677 handles and 12.4 GB private memory after 12.2 h of uptime- Failure #2: audiodg.exe at exactly 16,711,677 handles and 12.4 GB private memory after 9.7 h- Growth rate today: 2.43 million handles after only 1.45 h (~1.6–1.7 million/hour), which reaches the limit in ~10 h- A healthy audiodg.exe uses ~500 handles and ~17 MB- Restarting only the Razer surroun

The custom equalizer isn't working, no matter how I configure it.I’ve reinstalled the app and removed the drivers—both manually and using your Razer driver removal utility.THX isn't working either; toggling the slider has no effect. I’ve tried every setting in the audio properties.Headset: Kraken V4 ProSynapse 4

## SummaryWhen recording a macro with Mouse Movement Tracking set to "Relative", Synapse 4 does NOT save it as relative. The exported XML shows MouseMoveType=foreground and mmtSetting=2 instead of relative / mmtSetting=3. On playback, the cursor instantly teleports to the top-left corner of the screen (0,0) instead of moving relatively from its current position. This makes mouse movement macros completely unusable.## Environment- Synapse Version: Synapse 4 (latest available as of September 2026)- OS: Windows, display scaling at 100%- Synapse running as: Administrator- Screen Resolution: 1920x1080, single monitor- Mouse: Razer (connected directly to USB, no hub)## Steps to Reproduce1. Open Razer Synapse 4 → Go to the Macro module.2. Create a new macro.3. Click the dropdown arrow next to the RECORD button and enable Mouse Movement Tracking → select "Relative".4. Press RECORD, physically move the mouse downward in a straight line for about 1 second, then stop recording.5. The macro editor

The latest Synapse update (I had one yesterday I think) disabled the automatic profile switch for some applications. The profiles do not switch automatically for Google Chrome or VSCode, but they do work for others like Visual Studio or some games.I tried everything that was suggested in some support threads regarding the faulty profiles switch (there are lots of them apparently, meaning Synapse is quite buggy).Razer, please debug the latest release or give me a link to an older version of Synapse 4.