Recently active topics | Razer Insider

Recently active topics

1626 Threads

V
voxdoskiasInsider Mini
asked in Razer Support

Razer Kishi v1 - infinitely scrolls down when I plug it in

The title kind of says it all, but for the sake of clarity:My Kishi V1 has worked flawlessly for the longest time, until recently. When I plug it in, it acts as though the left stick is held pointing down - if I happen to be in an app with a menu, it scrolls to the bottom and sticks there. Nothing I do stops this, and it persists even after I unplug the device until I turn my screen off and on again.  I’ve connected a regular controller both via bluetooth and USB-C since then and neither experience the same issue, so I’m relatively confident that the Kishi is the problem.  If it matters, I’m using a Pixel 6 Pro with Android 14, but I don’t think there was an update in the time between it working and it not working, so I would doubt that has anything to do with it. 

0
V
18 days ago
Rovindran
RovindranInsider Mini
asked in Razer Support

Reset On-board Memory Macro

I have recently removed a macro key that I have set up in one of my profiles in the New Synapse. After that, I realise that whenever Synapse is running, my keyboard will connect and then disconnect. It will go on and on in a loop and does not end. The key was assigned in Hypershift previously. I am suspecting this might be due to the macro being saved in on-board memory and due to a clash it causes this issue. I have already deleted my Synapse profiles and this does not trigger a reset on on-board memory. Anyone could help on this?

0
Rovindran
2 days ago
TIKO_77
TIKO_77Insider Mini
asked in Razer Support

Redeem prize

Hello... I have a redeem prize from Google play store. Iplace the other 2 weeks ago, and I haven't received any tracking code... Wonder if I have to talk to customer service... 

0
TIKO_77
21 days ago
B
Bonnie0037Insider Mini
asked in Razer Support

Razer blackshark v2 x USB and Synapse

Hello, I recently bought Razer blackshark v2 x USB headset and I my synapse app wont detect them so I cant really do the settings with sound and microphone. I tried everything, unplugging and plugging into diff port, reinstalling app, restarting computer, reinstalling driver, making new account and registering headset again. Nothing works, the synapse app wont detect my headphones. Can someone give me any other tips what should I do? As I am not even allowed to contact support, because everytime I tried it moves me to comunnity page :D Thank you :)

0
B
10 days ago
FrostbiteeasyONYX586
FrostbiteeasyONYX586Insider Mini
posted in Razer Support

change delivery address

Just got a free mouse from Google thru you guys and accidentally put the wrong address for the shipping. Can I get that changed 

0
FrostbiteeasyONYX586
17 days ago
MnPisces
MnPiscesInsider Mini
asked in Razer Support

When will the new synapse support viper v3pro

Yesterday my new mouse arrived but I found out that the new synapse doesn't support the latest v3pro, when can I update it please!

0
MnPisces
9 days ago
D
DerFetzer03Insider Mini
asked in Keyboards

Razer Huntsman V3 Pro tkl Swiss Layout

Does anyone know, are there any plans for a Swiss CH Layout to come out for the huntsman v3 pro tkl. Ive been looking to buy the keyboard but cant since theres no CH layout . 

0
D
17 days ago
H
HlTu666Insider Mini
asked in Keyboards

Huntsman Elite wrist rest size? Restoration

I have a huntsman elite with the common wrist pad damage. Does anyone know of another razer wrist rest which has the exact same size pad?The plan is to remove the pads and swap the new one onto the huntsman rgb wrist rest. Thanks.

0
H
9 days ago
H0AXEN
H0AXENInsider Mini
asked in Razer Support

razer headset dont register

I bought a new Razer headset. When I wanted to activate the product , I saw that this product had been registered before. Can you send me a new code? There was no code in the box. Headset Razer Blackshark V2x I bought the headset on the 24th of April

0
H0AXEN
14 days ago
DustStormBG
DustStormBGInsider Mini
asked in Razer Support

High temperature Razer Blade 15 NVIDIA GeForce RTX 3070 Ti - 12th Gen Intel 14-Core i7 CPU - 15.6” QHD 240Hz 2022

Hello, I purchased a Razer Blade 15 Razer CH580 in 2022. Initially, I had no issues, the laptop was working fine. However, a few days ago, the computer started shutting down out of nowhere while in suspension. Upon checking the temperatures, I found that the processor temperatures are very high. Currently, I can't even use the laptop for basic tasks because it overheats, even though the task manager shows 0% GPU usage and no more than 10% CPU usage. I want to know if anyone else has had this problem or if anyone knows how to fix it. I'm very upset because it was very expensive and the laptop only lasted about a year. If this is an issue with this specific unit, is there any way to fix it even if I have to pay because the warranty has expired?   

0
DustStormBG
3 days ago
A
AbdullahBandarInsider Mini
asked in Razer Support

deathadder v3 pro stop working

hello guys i need help with my deathadder v3 pro, suddenly stopped working either wireless or wired 

0
A
21 hours ago
cheryljtay
cheryljtayInsider Mini
asked in Audio

Razer Kraken X Replacement Cushions

Hi, due to wear and tear, I have a need to replace my headset cushions. However, this link (https://mysupport.razer.com/app/answers/detail/a_id/2825/kw/replacement%20parts) in relation to what type my cushions are didn’t really state my model. What I’m looking to find is for Razer Kraken X. Does anyone know if 1) Kraken X is peel-off or snap? and 2) if it is a peel-off type, does other models cushions (pro or v3 for example) fit my X headset?Thank you in advance for helping.

0
cheryljtay
15 days ago
w.j05
w.j05Insider Mini
asked in Mice and Surfaces

Razer care

why i cannot continue to next page.?Why unable to locate my s/n ? The s/n is true one but cannot continue the razer care

0
w.j05
21 hours ago
BlackBeangreathome513
BlackBeangreathome513Insider Mini
asked in Keyboards

the best wrist rest for the DeathStalker V2

What is the best wrist rest for the DeathStalker V2 keyboard?

0
BlackBeangreathome513
22 days ago
X
XrayNorthWestInsider
asked in General Discussion

2024 Razer Blade 18" 4K Delayed Until Late Summer?

Has the 4K configuration of the 2024 Razer Blade 18” been delayed until late summer?  

0
X
8 days ago
PkJunkie
PkJunkieInsider Mini
asked in Razer Support

Blade Stealth 13" RZ09-0239 Not turning on

Wanted to burn some CD’s into an iTunes library so connected an external CD drive to the laptop via USB then plugged the CD drive into power. When doing that the laptop screen went black and then turned off, since then the laptop has not turned back on.Whilst holding the power button the indication light on the front will flash white once every 10 seconds but that is it. I have tried powering on the laptop just using the battery with no power cable, also with the power cable plugged in and then with the battery disconnected and the power cable plugged in but no difference.I have been having an ongoing issue with the battery where it doesn’t hold any charge so it has to be used with the power cable plugged in. I don’t think this new issue with related but any help would be appreciated.

0
PkJunkie
1 day ago
M
MorsunInsider Mini
asked in Razer Support

Double Pressing keys on Blackwidow V4 Pro

The last couple weeks, I have started having a double pressing issue with my 1 key where about every four or five presses, it will double type the character. Just while writing this, the E key did a double type as well. I’ve tried reinstalling Synapse and have used both Synapse 3 and the new Beta, but it doesn’t correct the issue. Nor does reinstalling the Firmware. I’ve connected to other computers without Synapse and it still does it, which makes me think it’s a physical defect on the keyboard. I don’t know if it matters, but I have the RAZER Orange Switches. I’ve seen posts about the V3 doing this, with many being Yellow Switches but is anyone else having this issue on the V4 keyboard? Is there a particular manufacturing origin for the V4 that double presses are more common on (I know other products that were sourced from both China and Taiwan have different quality levels depending on the origin)? I’ll likely just need to open an RMA ticket (the keyboard is 6 months old and under w

0
M
16 days ago
C
chrisss6Insider Mini
asked in Razer Support

Razer wolverine ultimate issue

For some reason my controller is being shown in game as a keyboard , I was using it to play fifa and they keybinds when connected in game show up as keyboard meaning I have to use my keyboard to play and my controller won’t work 

0
C
3 days ago
byteAcidGreeninsight941
byteAcidGreeninsight941Insider Mini
asked in Razer Support

Razor Deathahhder v2 x hyperspeed connections issues

When I use the 2.4ghz connection on the mouse it works fine but after some time it will connect but the lazer does not register an input for more than 5 seconds. The connection light remains on but the lazer comes off. The batteries in the mouse are charged aswell. New batteries only work for a couple days before they stop.

0
byteAcidGreeninsight941
1 day ago
ZALHERA666
ZALHERA666Insider Mini
asked in Razer Support

Razer Naga Pro Sidepanel Replacement

My side buttons have stopped working consistently. I want to purchase a replacement side panel.

0
ZALHERA666
23 days ago
S
skang092Insider Mini
asked in Razer Support

2019 Razer Blade Stealth 13 (RZ09-0310) Battery Compatibility

Hi, I am currently using Razer blade stealth 13 gtx1650 model (2019 late), and recently change the battery, that part number is RC30-0281. I found this is for mx150 model, and actually the part number for the gtx 1650 model is RC30-028102. But it is perfectly fit and also has the same capacity and voltage. Can I just use this battery for my gtx1650 Razer blade stealth model?

0
S
1 day ago
S
StarManTheGamerInsider Mini
asked in Razer Support

Razer Blade 15 Keys aren't working

Hi! I got my laptop in 2020 and just this week noticed that random keys on my keyboard are no longer working. 8, 0, X, \, Ctrl are some of them. It's completely random and not in the same spot. I can't tell if this is a hardware issue as I haven't done anything. My battery was swelling really bad and I removed it but the only reason I actually removed the battery was because my keys weren't working. Even with the battery removed, some keys aren't functioning. Another question - Could this be the cause of water damage? I’ve never thought about it, but I suppose I use a damp wash-cloth to clean my keyboard at times and then one day it started freaking out with one key typing multiple or different, and then all of a sudden some aren’t working. Razer is currently sending me a new battery for my laptop. What do you guys think? Hardware or software? I'm very lost and frustrated as I spent a lot of money on this laptop only to have so many issues with it.

0
S
13 hours ago
Reigny
ReignyInsider Mini
asked in Razer Support

Razer chroma wireless argb

Is there anywhere to get a dongle to connect the controller to a PC? I have broken my by accident. And Bluetooth has a limited controls. Thank you 

0
Reigny
10 hours ago
G
ghoulam.dzzInsider Mini
asked in Razer Cortex

Apps such as browsers are shutting down after i used the app yesterday

Hello, I'd like to ask you about an issue that the app caused on my computer.I used the app a day ago to play a game than i finished and turned off my computer, then today i can't open such apps like my browsers in which i was using yesterday while the app was running ;whenever i open any one it starts than on the process of the increasing on consuming in task manager ,the browsers suddenly shut down and i removing the the Razer Cortex app but there's no difference. 

0
G
28 days ago
E
euzel42Insider Mini
asked in Audio

Razer BlackShark V2 Pro (2023) - not switching

Hi I have Razer BlackShark V2 Pro (2023) and switch button is not doing anything. I have updated the firmware to latest. when I turn-on my headset it’s trying to connect to Bluetooth source by default. I double press the switch button any its still stuck trying to connect to bluetooth. only way for it to connect to wireless dongle is; I have to plug and unplug the dongle from my PC. I’ve realized that eq switch button is not doing any function. its not switching between different EQ modes also its not switching between the audio sources.  can somebody help? 

0
E
15 hours ago

Badges

View More
CookiesCookie settings