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Recently active topics

1631 Threads

talkVoltsharp701
talkVoltsharp701Insider Mini
asked in Razer Support

why is the audio in my Blackshark v2 Hyperspeed headphones so bad? and how do I fix it?

I just bought this headset and when I got home and set it up the audio was Incredibly bad. It just sounds like muffled garbage, Is there any way to fix this? I have already tried updating the firmware and I have looked at everything in the settings and else ware. They sound awful in everything on the computer, I’m pretty disappointed for these costing me $155, please help.

1
SealBrownbytetrend320
28 days ago
Kiriti054
Kiriti054Insider Mini
posted in Audio

Razer Seiren V2 Cord Issue

I’ve had the Seiren Mini v2 for about 3 years now, and about a 6 months ago, I started to have issues with it not connecting with my PC. It would appear in my devices channel in settings, but it was unusable unless I removed it from my PC’s settings. So I decided to try switching the cord out with a differnet one, and I havent had too many issues since the switch. Though I’d much rather use the cord that came with the device, I don’t wanna continue having with it. Is it possible to order a new cord for it? Has anyone else had this issue at all, or am I late on this?

0
Kiriti054
28 days ago
Kiriti054
Kiriti054Insider Mini
asked in Razer Chroma RGB

RGB & Game Integration

Is there a way to request games without Chroma Interaction to get it? Like Modern Warfare 2, or Sea of Theives are great games, but I don’t feel immersed enough without Chroma. Any ideas on how this could work, or even a third party app that might help?

0
Kiriti054
28 days ago
polySandyTanhome929
polySandyTanhome929Insider Mini
asked in Razer Support

Synapse will not load

ver 3.8.0731.072514this application will not load, it will not open, it will not remove or uninstall.It was working about 2 weeks ago, something happened and the app just stopped loading.I’ve tried uninstall, the elevation of permissions window pops open, i select agree.  Wheel of waiting pops up a few times then vanishes.  Nothing happens.downloading and installing latest version does the same thing as uninstall. Event Viewer shows the following:Application: RazerInstaller.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.BadImageFormatException   at Razer.RazerInstallerCommon.KinesisBigDataClient..ctor(System.String, Razer.RazerInstallerCommon.IRazerBigDataCredentialProvider)   at Razer.RazerInstallerApp.MainModuleUninstall.SetupContainerForInstall()   at Razer.RazerInstallerApp.MainModuleUninstall.Initialize()   at Razer.RazerInstallerApp.BootStrapper.InitializeModules()   at Microsoft.Practices.Prism.UnityEx

0
polySandyTanhome929
28 days ago
B
bitBeigelife578Insider Mini
posted in Razer Support

why i dont have my Razer id and headphones registered

 Today when I saw my account I noticed that they changed my Razer ID, I tried to change my nickname but it tells me that it already exists and that my 7.1 surround application no longer has my headphones registered, and i dont have my silver points, could you help me with this issue?ittached images whit my old nick and the inforrmation that I view in view profile  

0
B
28 days ago
truckCedarChestcool779
truckCedarChestcool779Insider Mini
posted in Razer Support

i mistake my order contact number

Plz fixed my order contact number.... I am accidentally mis typing my order contact number 

0
truckCedarChestcool779
28 days ago
K
kita2kInsider Mini
asked in Razer Support

I have just lost the blade.icm file from my Razer Blade 15 2020 Advanced

I have just lost the blade.icm file from my Razer Blade 15 2020 Advanced after I format & re-install the windows. Could anyone help to provide the original color profile (icc) to me? Thanks very much in advance!

0
K
28 days ago
Hyruledude
HyruledudeInsider Mini
asked in Razer Support

Razer devices reconnecting when switching between application and game

Hello, my razer devices just reconnect when I switch between any application and a game, like roblox. How do I fix it? The sound also switches every time which is extremely annoying.

0
Hyruledude
28 days ago
cave999
cave999Insider Mini
asked in Razer Support

Razer blackshark v2 pro 2020 disconnecting randomly

Hello, i have a problem with my Razer Blackshark V2 Pro 2020 edition.The headset disconnects randomly while in use with the 2.4ghz dongle.When the problem occurs i hear beeping sound (normally 2-3-5 times) and after that the sound just stopps for abour 20 seconds or so (sometimes more) or even turn off the headset completely by itself..all drivers are updated even those on the Razer razer wireless charger, mouse, keyboard.. etc.I will share my build here also -  PC Specs * MOBO: Asrock X570 PG Velocita -  New and with warranty* CPU: AMD Ryzen 7 5800X Base Clock 3.8GHz - Turbo boost 4.7Ghz -  new and with warranty* COOLER: MSI MAG CORELIQUID 360R V2 - New and with warranty* RAM: Corsair VENGEANCE® RGB PRO 32GB (4 x 8GB) DDR4 DRAM 3200MHz C16 Memory Kit — Black 2 of the sticks are new and with warranty* PSU: Cooler Master V750 V2 gold - new and with warranty * SSD: Samsung 980 NVMe M.2- 1TB* SSD: Samsung 980 NVMe M.2- 500GB -  new and with warranty* SSD: Samsung 980 NVMe M.2- 500GB* GPU:

7
cave999
28 days ago
Alpha7661
Alpha7661Insider Mini
asked in Razer Support

one key not working

Hello, I am having issues with one of my letters on my keyboard which is letter K ive removed everything and cleaned it and it’s still not working

0
Alpha7661
28 days ago
AMBERClarethead724
AMBERClarethead724Insider Mini
asked in General Discussion

missing code

How do I fix my razer missing code 

0
AMBERClarethead724
28 days ago
WARCR1MEZ
WARCR1MEZInsider Mini
asked in Razer Support

Why do I have CefSharp.BrowserSubProcess files in 2 different locations with different signatures?

I’ve been noticing that my CPU usage & GPU usage have been higher than usual. Upon investigation in my Task Manager I noticed that Razer Synapse was using up to 10 CefSharp processes and using 14% of my CPU. This was causing me in game lag by bottlenecking my CPU (this is normally never an issue). I’ve read that this file should not be outside of This PC - Windows C - Program Files 86 - Razer - Razer Services - Razer Central (older conversation on a different website). The  thread said that if it is in any other location that it is a Virus (coin mining). The CefSharp file located in the folder mentioned above was last used on August 7 2023. The new file was modified on November 1 2023 and is located in the Razer Framework Folder here: This PC - Windows C - Program Files 86 - Razer - Synapse 3 - WPFUI - Framework - Razer Synapse 3 Host - I notice that when I open the properties folder of this and go to Digital Signatures it does not have the SHA-256 signature that the other file has

3
xsomix
28 days ago
R
Runeskald
posted in Razer Support

Razer Tartarus V2 Palm rest pad pealing

The pad on my palm rest has started pealing. I have looked for a replacement part but I have not found one yet. The palm rest and it's glued on pad is a descreet peice that is easily replacable by the consumer. Is ther no way to get one withoput purchasing a whole new controller?

40
D
28 days ago
Strawfirstbyte131
Strawfirstbyte131Insider Mini
asked in Razer Support

How to contact support?

Hi, been trying for a few days to contact Razer support, everytime the chat button is greyed out, so checking the page source and it doesnt even contain a link anywhere! Tried without adblocker, tried on different devices, tried with VPN’s from US and EU…. still always greyed out.Whats the secret? haha

5
Strawfirstbyte131
28 days ago
Z
ziyadnabilInsider Mini
asked in Razer Support

Razer Mixer

Hello, I have two questions that I would like to ask. Firstly, I would like to know the output impedance of the mixer. I own a DT 990 Pro headphones with an impedance of 250 ohms, and I would like to know if the mixer is capable of driving them adequately. Secondly, I am interested in knowing if there is a way to control audio routing using the Elgato Stream Deck. If this is not possible, I would like to know if there are any keyboard shortcuts that can be used to manage audio routing, as I would like to map these shortcuts to the Stream Deck.

0
Z
28 days ago
S
savyper078Insider Mini
posted in Razer Support

the rma service is the worst in india

i have couried the cobra mouse to the rma center but when i call they told that we have received but when i goa nd check the acro rma website  it says the product isnt shipped they wont even update   and  also they arent reciveing any calls the coustomer care is bad  ticket no.   acrorma0086342pls do the needy i want my mouse replaced as fast i can i bought it on october last year and it already has disconnecting issue hopefully i get my mouse replaced 

0
S
28 days ago
portalpulsePinkOrange828
portalpulsePinkOrange828Insider Mini
posted in Razer Support

Razer Kraken V2 Pro

Hey gamers!Is Razer Kraken Pro V2 support 7.1 surround sound?I tried to regist the product on the official razer website and it said “Device already registered”I need help i am very anxious rn...

0
portalpulsePinkOrange828
28 days ago
Z
ziyadnabilInsider Mini
asked in General Discussion

Razer Audio Mixer

Hello, I have two questions that I would like to ask. Firstly, I would like to know the output impedance of the mixer. I own a DT 990 Pro headphones with an impedance of 250 ohms, and I would like to know if the mixer is capable of driving them adequately. Secondly, I am interested in knowing if there is a way to control audio routing using the Elgato Stream Deck. If this is not possible, I would like to know if there are any keyboard shortcuts that can be used to manage audio routing, as I would like to map these shortcuts to the Stream Deck.

0
Z
28 days ago
S
SilverNgInsider Mini
asked in Razer Support

Razer India Disappointed support

My Deathadder V3 Pro  was giving me scroll wheel issues so I gave it for RMA to Acro Engineering on the date 22nd Feb.  after around half a month i have received mail. obviously declined it because the are all downgrades  after that they gave me a good option so i accepted  and now again no response its been 5 days since last mailtried to call them they aren't receiving that alsowhat can i do please guide..  

1
S
28 days ago
J
jcturgutInsider Mini
asked in Razer Support

razer basilisk x hyperspeed

I recently bought the Razer basilisk x hyperspeed, a few days ago it notified me of a low battery, I proceed to change it and it keeps telling me that it has a low battery and so I already tried 5 new batteries and it's still the same, is there anything I can do?

3
J
28 days ago
Idhttkon
IdhttkonInsider Mini
asked in General Discussion

Is it a product from Singapore? Why are the products shipped from Hong Kong?

Is it a product from Singapore? Why are the products shipped from Hong Kong?  

3
FiszPL
Vanguard
28 days ago
A
awesomeAureolincamp098Insider Mini
asked in Razer Support

Any ideas? Razer Kiyo Pro Ultra installation broke my audio and video?

I just installed my Kiyo Pro Ultra. I plugged it into my Acer Predator laptop. It installed Razer Synapse. I could initially adjust the webcam picture (which looked great while configuring it). And after pressing “save”, all things broke while running Synapse. Now, while running Synapse, Windows does not recognize any audio devices - system internal or my goXLR mini - there are no audio devices available. Similarly, there are no webcam devices available to choose. Running Synapse lets me theoretically adjust camera settings, but when trying to do so I see now is a fully white square  instead of a picture and there is no red light on the Camera.I’ve tried: restarting windows, uninstalling and reinstalling synapse, unplugging all devices, replugging them in, resetting the Kiyo to factory settings. So long as Synapse is not running / the Kiyo is not plugged in everything works well on the machine. The second I either run synapse or plug in the camera everything breaks.So net net, the Kiyo

6
OldMossGreenfeverhit620
28 days ago
Mason.The.Butcher
Mason.The.ButcherInsider Mini
asked in Razer Support

Razer THX standalone software VS Synapse (both in stereo)

After I bought new Blackshark V.2 Hyperspeed, I installed Synapse + THX (accidently) + Razer Central.Now Basically, I don't want to use synapse for 7.1 or stereo.Because THX standalone software is somehow working better for me and I have a far better and cleaner audio in THX standalone software (in stereo mode and spatial), but the software asking me to enter license code, we only have 15-day trial.I have Nari ultimate and a new blackshark V2. hyperspeed.I have no idea why synapse 3 doesn't give me proper audio in stereo mode, the max volume is very low and overall sound quality is very low, but when I use THX standalone software that I accidentally downloaded from Razer site, it works like magic, even when I don't activate THX spatial, 7.1 ....when you hear the stereo quality in THX standalone software, you simply can't go back to synapse.I want to know if this is intentional or maybe something is wrong with my rig overall.I was enjoying Nari Ultimate for 2 years, then after the batte

0
Mason.The.Butcher
28 days ago
W
Waffle6125Insider Mini
asked in Off Topic Chat

Connection through mobile bluetooth

I was wondering if the Blackshark v2 pro 2020 edition work on mobile by connecting through Bluetooth.

2
W
28 days ago
GinGaaa
GinGaaaInsider Mini
asked in Mice and Surfaces

Basilisk Ultimate often disconnected

I have been using the Basilisk Ultimate for more than three years and I admit that it is a very good mouse and I love using it, but since 2023 I have this problem when using it: the mouse will suddenly disconnect and after 1-2 minutes it will reconnect to my computer, or it will not connect( This is manifested by the chroma light effect on the mouse suddenly going out, and the mouse cannot control the computer's cursor ), I need to turn the mouse back on or off or reseat the 2.4G receiver, and sometimes I can see the mouse displayed in the driver in synapse, but I can't control the mouse through synapse (at this time, synapse shows that the mouse battery is 0%). This happens almost every day, I've played a lot of games, I'm sure it's not a problem caused by the game program, and even the link breaks in daily use, I'm sure it has something to do with the latest driver of the mouse or synapse3, I hope to fix this problem sooner

6
retrofastPopstar175
28 days ago

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