Recently active topics | Razer Insider

Recently active topics

1617 Threads

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Spyke9129Insider Mini
asked in Razer Support

Razer Synapse Profile Sync is a mess

Hi Guys,So here is the situation. I use my Basilisk V3 Pro on my PC and on my laptop, both of them have Razer Synapse 3 installed. I created 3 different profiles, with modified keys, macros and such. However anytime if I use my other device Razer Synapse just keeps warning me that the cloud informations are different from my local one. There would be no issue with this at all. I just keep in mind that for example my most recent settings are done on PC, so cloud data is the PC one, so if I’m using my laptop and the window pops up I just chose the Cloud option and download the newest settings.However when I do this, sometimes Synapse don’t even downloads these profiles, in fact creating a totally random profile, named “Quickprofile” or something like that, which is gettint extremely annoying at this point. So the question is how can I resolve this? How can I use these profiles on both machines without the need to sync everytime? Why can’t Synapse just sync the cloud data correctly? Or wh

4
D
28 days ago
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headedaInsider Mini
asked in General Discussion

Razer Nari Ultimate louder in the right ear

Pretty much the title. I recently got a new one since the last one I had was having that issue. I thought since it was older it was just the headset dying but now that I have a new one it's still occurring. Same exact issue. Turning the volume nob on my headset all the way to the max fixes this issue but it makes everything unbearably loud, I have to turn applications down to 5 just to hear normally and I don't want to have my ears blasted every time I launch a new game or talk to a new person.I know the solution "Adjust the levels so the right side is lower". I don't like doing this because clips I take will make them always sound louder in the left ear then.I really don't know what to do. I reinstalled drivers, reinstalled synapse, tried without synapse. I feel like i've tried everything and nothing works. Would appreciate any help on this issue, thanks!

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28 days ago
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headedaInsider Mini
asked in General Discussion

Razer Naga 2012 turbo?

Hey all,I'm new to messing with my razer and as you can see I have an old one. When I load up Razer Synapse I have to install Synapse 2.0 for my old ass mouse. I'm looking for how to activate turbo on my keys so they click several times per second when held down.When I go to mouse, customize, and side view I see where I can bind my keys to something else but cannot figure out where turbo is. Do I need a macro for it to bind to? Has anyone else had this issue? Help would he greatly appreciated.Thank you.

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28 days ago
funTumbleweedradio470
funTumbleweedradio470Insider Mini
asked in Razer Support

gift card redeemed by someone else

Dear all please how do I get the exact time that my gift card code was redeemed. Someone used my card and to narrow down the search need to know when that was done. Please help 

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funTumbleweedradio470
28 days ago
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conradozelayaInsider Mini
asked in Razer Support

Razer Book 13 wont wake upo after sleep

I can´t leave any app or document open on my Razer Book 13, each time it goes to sleep, the computer wont wake up, I need to hard reset it,  hince, loosing any document or closing any app. It is very frustraiting, I have updated all available firmware up to date, windows 11, etc. I have it connected to the Razer Thunderbolt Dock, but same outcome if it is not connected, so is no the thunderbolt connection, hibernation is also disabled and I have not tried disabling the fast boot, because it is a nice feature to have, altought it is not working now anyways. This is not a new issue, it started since brand new. I am about to throuth that laptop away and getting a new one, it is very frustrating to work that way. Anybody with same problem that got to resolve it? Thank you all!!

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StormcloudJASPERbuzz226
28 days ago
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sycamoresqawInsider Mini
posted in Razer Support

cards nor activated

I have purchased this time 2 $500 gift cards from win Dixie.when I tried to use never card was activated. .I paid cash for each card. What can I do to get activated or replaced

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FiszPL
Vanguard
28 days ago
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xWhiteWidowxInsider Mini
asked in Razer Support

I lost my wireless pen of my Nari Essencial and cant find to buy

Hi, I have Nari Essencial and I lost the wireless pen, so I just can  charge them and nothing more. I was looking in the page, but dont find anything about Nari. The especifications: GAMING HEADSETModel no: RC30-026901USB WIRELESS TRANSCEIVERModel no: RC30-026902S/N: hn2110d09400113 Could I get the usb on the store?Could you sell me the usb wireless? thanks a lot Alicia

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FiszPL
Vanguard
28 days ago
A
AndrewmagzzInsider Mini
posted in Razer Support

please help me

I purchased a razer gift card since on 20th of last month I was about to redeem it today but I mistakenly scratched off two numbers, please help me

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FiszPL
Vanguard
28 days ago
KellyGreenCITRINEever963
KellyGreenCITRINEever963Insider Mini
asked in Audio

kraken v3 usb headset wierd sound

Hi there,I havve some potential problem with my headset... I actuallt have 2 pairs od kraken v3 usb one normal...and 1 with heptics.  With both of them I have the same issues on my both pc-s… When I am playing games sometime I hear a wierd sound like robotic sound (discord and game as well ) not always...just once every 5 minutes and for I don't know...10 seconds?... and  that repeats always....

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KellyGreenCITRINEever963
28 days ago
wireRhythmrush184
wireRhythmrush184Insider Mini
asked in Razer Support

Razer Nari Ultimate Issue with Game-Chat modes

I recently bought some Razer Nari Ultimate to connect to my phone and play Pubg, the Razer are not Bluetooth so I have to connect them through an OTG cable with their USB WIRELESS to be able to listen to the game, but nothing happens in mode game but in Chat, and that doesn't work for me because everything is heard through both speakers at the same time, what can I do to make it heard in game mode. I explain myself, when the Razer Nari Ultimate are connected to my phone through the OTG cable, I cant hear nothing when its on game mode, but when I change it to chat mode I can hear, not I hear on mono mode, not on stereo mode, and thats not good

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wireRhythmrush184
28 days ago
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UhBryantInsider Mini
posted in Razer Support

Razer V2 Ultimate connection issues

My Razer V2 Ultimate works well when it does but when I have to charge it and go wired whenever I wanna switch back it won’t connect or detect that it’s connected wirelessly until I turn off my pc switch it to wireless then. and then turn on the computer.

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U
28 days ago
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HellfireGamaInsider Mini
posted in Shout out to our Razer Support Rockstars

Fastest and easiest Custumer support .

Just here to thank the guys at customer support. The fastest ever. Got my code working in less than 5 minutes.

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28 days ago
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TitaniumPulseInsider Mini
asked in Audio

Razer Blackshark V2 Pro (2023) Audio distortion

My headset has had random audio distortions, can’t replicate it at all but it just randomly happens. Distorts all audio and is highly annoying. I have reset my entire computer, reset the headset, reinstalled synapse and deleted. Updated firmware of headset. And even bought ANOTHER headset and they both have the issue. Please help

0
T
28 days ago
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aramindoInsider Mini
asked in Razer Support

Originality of my Razer mouse

Hello!Yesterday I bought a Razer mouse. When I enter the 15 digit alphanumeric serial number via /razercare/warranty page I get an error:  "We are unable to locate your serial number in our database."I have not purchased my mouse directly from Razer. I just need to know my mouse is original or fake. How can I figure it out the originality of my mouse?

2
Razer.Aero
28 days ago
retroleetEmerald503
retroleetEmerald503Insider Mini
asked in Razer Support

Error with code redemption

Hello, Is there someone available from the support to chat? I need help with an urgent ticket.

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everEcrubicycle545
28 days ago
anthonygoes
anthonygoesInsider Mini
asked in Mice and Surfaces

Synapse update 20230731 - Scrolling Mode: Tactile + SMART-REEL stopped working, mouse stops working as well (Basilisk v3 Pro)

Razer Basilisk V3 is ~ 2 years old One night after pushing the scroll-wheel toggle button, the mouse continuously connects/disconnects - unusable.Re-installing synapse worked but the problem repeated several times after toggling the scroll-mode again.Mouse is functioning after 4th or 5th Synapse reinstall, but obviously I would not like this loop to be the new normal.

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Lykonic
28 days ago
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directVioletBlue336Insider Mini
posted in Razer Support

Razer Blackshark V2 will not connect or work after installing nommo v2 pro speakers

I connected my new nommo speakers today.   after doing so the razor blackshark v2 headset connects sparadically to the pc.  I tried the headset on a different pc and the problem goes away.  I beleive that there is a conflict between the razer NOMMO and the blackshark Pro V2.   can you help 

0
D
28 days ago
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Rhinooo08Insider Mini
asked in Razer Support

Hammerhead left earbud doesn’t work

Bought a pair of brand new hammerhead true wireless earbuds this past Sunday and the left earbud doesn’t work.

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28 days ago
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Once.NateInsider Mini
posted in Razer Support

minor solution to Tartarus diagonal movement problem

If you are running into issues where you are unable to move diagonally with the Tartarus d-pad-stick thing, the problem happens when you change the usage from the 4-way to 8 in Synapse. Not sure why it does this, and maybe Razer can get it figured out, but if your diagonal option doesn’t work, like trying to press W and A, or S and D, save your settings in the 4-way option and restart your computer. When your computer comes back on, it should be working normally. You can still change the buttons, like from WASD to the arrows, or whatever you want, but AS SOON AS YOU CHANGE IT FROM 4 TO 8 DIRECTION, even if you change it back, it will cease to work and you have to restart your computer.Hope this helps!

0
O
28 days ago
todayBluebyte960
todayBluebyte960Insider Mini
asked in Razer Support

help

Hi I wonder if anyone can help me contact support I won a headset Barricuda pro It says item recieved , but I have never recieved it, I used a promoncode from Google plus An when I used the code it automatically after signing up , said recieved I dont know how to contact support An when I go in site it says no orders this year then I go to UK site and order is there Can I track it or when it says recieved ( which was when I used the code ) An I can't find any way to contact support to see if I will recieve them or not 😏 Can anyone advise please, thanks in advance 

0
todayBluebyte960
28 days ago
smjkh
smjkhInsider Mini
posted in Razer Synapse

[Feature Suggestion] Display Battery Percentage on Taskbar Widget

Started using the new Synapse Beta recently and was pleasantly surprised to find that now I can actually see the battery percentage on my Nari Ultimate headset. I find it super useful to click the Synapse Taskbar Widget to see the battery percentage but would really love it if I could just display the battery percentage of my device directly on the taskbar instead, no clicks required

0
smjkh
28 days ago
ventureAeroBluegarden795
ventureAeroBluegarden795Insider Mini
asked in General Discussion

Should I change my Razer Blade 14 (2017) i7 to Linux?

I’m thinking of switching the OS because of the possible discontinued support for Windows 10. Sucks that Windows 11 does support the chipset for this model. I would be using it mainly for college cybersecurity projects and occasional video watching (shows, movies). I mainly use my PC for gaming now. The performance on this Razer laptop has just been unbearable and it’s starting to show its age. I was wondering whether these performance issues might carry on if I were to switch to Linux?If anyone has already switched to linux on this system before, what Linux distro worked best for you?I’ve handled Linux before, specifically kali linux but never used it as a daily driver before

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ventureAeroBluegarden795
28 days ago
YankeesBluequickammo448
YankeesBluequickammo448Insider Mini
asked in Razer Support

How can I buy a laptop in Colombia?

Hello. How can I buy a laptop in Colombia? The authorized stores only sell accessories.

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YankeesBluequickammo448
28 days ago
Roy.Thomas.Manor
Roy.Thomas.ManorInsider Mini
asked in Razer Support

My BLACK WIDOW #4 lighting issue

I followed the instructions on the website, but the problem has not changed. The key "4" remains red and does not change to the selected color like the rest of the keyboard. What should I do? 

0
Roy.Thomas.Manor
28 days ago
Lilsw78
Lilsw78Insider Mini
posted in Razer Synapse

RAZER BASILISK V3 Installing Issue ON WIn 11

Somehow i my synapse 3 stopped working and its show FIELD TO START i tried again to reinstall and now its not able to install on my pc also ( only command prompt windows come and goes )...try everything to install  from device manager to app data...still no good result ? 

0
Lilsw78
28 days ago

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