Solved Threads

Dear Razer Support Team,I hope this message finds you well. I am reaching out regarding an issue with accessing my Razer account. Unfortunately, I no longer have access to the mobile phone or email address linked to my account, which has made it impossible for me to receive the OTP or reset my credentials.

can help me change my phone number? my old phone number is gone

Don't you get a THX spatial audio code with the Kraken V3?I already looked at Razer Online Services and entered my serial number and was told that it doesn't work for my headphones.I don't get a code now, because with the Kraken V3 X or the normal Kraken you get a code. Then why don't I get a code from them?

Hello there, everyone! So, uh, now that the Huntsman V3 line is out, with those fancy new Gen-2 Analog Optical switches, I’m wondering if Razer plans to release a new version of/upgrade to the Tartarus Pro with the aforementioned switches. I’d really love it if they did, but hey, can’t win ‘em all… Another question: are there schematics available for Razer’s keycaps? Asking because I plan to use some of those measurements to make a modified version of those keycaps. Last, but not least: what models from the regular line of keyboards and mice are the Pro Type and Pro Click based on? I’m quite curious. Thanks! :-)

Out of the blue, my mouse just stop working and when I review the Device Manager on my PC I get the below error.So I was trying different things, from uninstalling drivers, rebooting my pc and even try a firmware update on my mouse, but the usb wired connection was not recognized. Then I try something else, I fully uninstalled Razer Synaps from my pc, restarted my pc and my mouse started working again with the cable, so I thought of reinstalling Synapse to have my settings on other Razer products too, but again it stopped working and giving the above error. Any suggestions on what I can do? I tried opening a support ticket but it seesm my “free” support service is expired.

Hi today i bought the razer black shark v2x usb headphones and after struggling for a while i finally got the activation key on my gmail. It registered and worked just fine on the 7.1 surround sound application/ software, however when i enter the same activation code on the THX spatial audio application where we can actually calibrate settings there the activation codes comes up to be invalid. I’ve tried everything re-checking that the letters are in caps or not and everything ive even cope pasted the code as it is still its showing up to be invalid and i have to use the 15 days free trial to manage things now, please get this problem solved  

HI,Im having a problem with my razer viper v2 pro. I bought this mouse in february 2024 ad had no problems with it.All of a sudden my mb2 is not working properly (if you press scroll wheel down).I need help because in my main game i have a important bind on it. 

anyone know what razer accessories has hypershift?

 in the headphone sound calibration, my razer blackshark v2 pro is displayed as stereo, but if I download the app from Razer 7.1 or thx audio, they will appear as a new audio output and I don't feel this 7.1 even in the demo, just a smooth sound transition. 

I purchased a Xbox gift card of $100 and it’s been more than 24 hours still saying pending and I’m getting tired of it now, I’m beginning to get pissed because that’s all I’ve got and If I don’t get the issue resolved I probably might not have to use razer gold & silver anymore, i submitted a ticket and still no response I messaged to get some help from some people on here and still same no response, if anyone is willing to help this is my transaction Id 122GP59AA4QO12782E10B

I recently purchased a Razer BlackShark V2 X headset, and when I tried to activate the 7.1 surround sound technology, I tried to register the product to my account, but I got a message stating that the product had already been activated, even though I was the first to use it. I would like to make sure how to resolve this issue, as I purchased the headset new and was unable to benefit from the feature as expected. I appreciate your support and hope you can help me find a solution, either by canceling the previous activation or providing me with a new code

Hi there. I’m the owner of (so far) two Huntsman V2 Analogs. I fell for the marketing gimmick of the variable actuators, but that aside, I love them to bits. I use one, and my boyfriend uses another. My keyboard will, at seemingly random, repeat the last dozen keys or so that have been pressed in the last minute. The result is an infuriating situation where the keyboard will repeat windows key presses, enter keystrokes, alt-tab inputs (which makes games more interesting), grenade key (g) inputs (which makes games slightly more interesting), fire-mode selector (x) inputs (which makes games significantly more interesting), and spewing the last few seconds of conscious thoughts I’ve just typed a second time in an instant, trashing whatever sentence I’m trying to formulate. If that happens while I’m typing this, I’ll leave it in as an example.So it registers as actual inputs, so I immediately suspected hardware, or some kind of conflict. I haven’t noticed if the chroma lights respond to th

Hello everyone. I recently purchased a Razer Barracuda X product, but when I try to register it on my account it gives me an error that it has already been registered, could you help me? Thank you.

Hello everyone. I have Razer Blade 15” Base (2020) RZ09-0328x system. I’m trying to update my BIOS version. When the installation is completed and the system is turned on again, my BIOS version still remains in the old version, so it is not updated. I need help. Thank you.

I’ve been dealing with the A “Space” T and “Enter” Keys all failing to function and requiring multiple hits and then it fires 2 or 3 . Can we get a fix?

I just lost my USB Dongle of my Razer V3 hyperspeed mouse, can I buy a new USB dongle for my Razer V3 Hyperspeed mouse? is it possible to pair other USB dongle for my mouse V3 hyperspeed? and when it possible how can i buy it?

I’ve been looking for a new mousepad for a while now since I had mine for like a couple years and there’s a lot of unwanted friction (even after periodically washing it). What’s the best mousepad for speed and for the best value? Should I settle for the Atlas even though it’s 100$ or is the Strider or Sphex better in terms of like less friction per money?

Base plate weld broken and i need to get another one. Where can I purchase.

I just received my Wolverine V3 PRO - so I used the original cable and connected it to my Xbox Series X to charge it. But once plugged in it will NOT show any sign of charging (if I read it correctly in the manual, the RAZER logo is supposed to give some kind of indication).I can turn on the controller - its currently charged on MEDIUM.Another thing is that the Xbox Razer App will NOT connect to the controller it is stuck in the “Connection” progress screen. No matter if using the original cable or the wireless adapter.The Controller IS connected to the adapter as I can navigate my Xbox using the controller.But the first and biggest problem is that it does not seem to charge.I have also tried a different cable, a different power supply - no change in behavior.HELP! Please.

GreetingsFor quite some time I had issues with my keyboard not registering keystrokes of some keys, so I’ve been thinking of replacing the switches. I’ve tried resetting the keyboard and it’s been cleaned several times a year, but some keys just don’t register the stroke at all and some miss it from time to time. Led lights are on on all the keys. Are the new orange switches compatible with 2016 keyboard, since it’s not RGB? What are the issues I could face in this endeavor?Thank you for the replies.

Hello guys, Please help me with my problem of not being able to activate THX Spatial Sound.I have a code from Razer, which was received today, 16.02.2025, I’ve copy-pasted it and also write it by hand, just to double check, into THX Spatial Sound app and it always say that “The code you have entered does not seem to be valid. Please try again.”.As the code was received just today, as the code from the card that I have output the same error, I dont know how to proceed.Please help me if possible!Thank you! Best regards, Claudiu

I have a Razer blackshark v2 pro, I bought it a few months ago. A warranty worthy issue has surfaced (Clip holding the cup has broken) however I threw the box away and the serial number sticker came off a while back probably from humidity. Is there anything I can do? I bought it off amazon and the amazon return period has expired but the razer warranty has not.

Hi, from the Philippines here. I no longer use the mobile number linked to my Razor Gold account when I created it way back May 23, 2020. I don’t even remember the entirety of it since it’s been almost 5 years since I used it. Now, I cannot use the Razer Gold I reloaded for in-game purchases since the codes are sent to the previously linked phone number.

I try to activate THX Spatial Audio, with the code I received in my email for my Razer Barracuda X Chroma headphones and it tells me "the code you entered does not appear to be valid"

I want a refund on my recent topup as the SMS code is not working.  Please expedite this process as this has already caused frustration on my end. :)