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Dear Customer Service,I have two Nintendo orders paid in HKD, which have been processed and the payment has been deducted from my account. However, I have not received the corresponding redemption codes yet.Please kindly check my orders and assist in sending the redemption codes to me as soon as possible.Thank you for your help.(Removed)

If you’re having issues with your Razer device(s), then the following information just might help out… but I can’t guarantee anything. As of right now, I’m treating this as a one-size-fits-all situation. Your results may vary.I recently purchased & returned my Blackwidow V4 Pro (Yellow Switches) & Naga Pro Wireless Mouse. There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.2. Run some kind of file cleaner and/or registry editor to rem

Hi guys,I’ve made a post 2 month ago about my problem with my Razer Naga Pro V2 and its incompatibility with WoW. I’ve tried running it through steam or lutris and with different compatibility layers (proton-10, latest, ge). This new thread is more about finding people actually playing WoW on a linux OS with the same device and maybe compare our configurations give me clue where to search..I’m a little desperate as I don’t want to use Windows anymore as I really try to avoid GAFAM but this bug makes WoW unplayable without switching to a normal mouse.. which I will not as I use it since so long now.Any clues ? 

Hello, I bought new headphones. I wanted to register them on the official website. The error appears that the product has already been registered. SN: *************** Can I re-register?

Hi, have a big issue after install le provided last bios version for my Blade 14 2021 by official Razer website.Temporarily I have had to disable Secure Boot to allow start the laptop but is causing issues when trying to run games COD 7 and Battlefield 6.Anyone can help me please? Thanks 

Hi all,  I thought of contacting folks here. I recently got the Freyja. It actually works really well for music under very specific conditions when using the audio-to-haptics mode. I still have to test it out when gaming with directly supported games since I don’t own any. The problem I’m having is that the Freyja appears to activate the haptics ONLY when using specific audio devices as output, and NEVER when using Spatial Audio. As an example, when using a wired/wireless headset as the audio output device, the Freyja works just perfectly. The audio and haptics are in sync, and they work great. But if I want to listen to music with any Spatial Sound effect active (e.g. DTS:X or Dolby Atmos), the haptics simply don’t work, or if they’re working before activating it, they stop. Restarting Synapse, unplugging the Freyja does not fix this. If I disable the audio enhancements and then restart Synapse, I get the haptics back on the Freyja.  The worst problem, however, is that I can’t get the

Hi,yesterdays I shutdown my computer and an error happened related to Razer Synapse.Now the program won’t start.Tried unistalling and re-installing. Error remains.

After the last update chroma connect devices do not show in chroma studio, thus no longer get signals or can be controlled? is this a bug, and is it to be fixed? 

My Razer Blade bluescreens on memory timing issues. I need to file a ticket to support, but I only get to a ‘sorry not available pleas use chat or email’ - the chat is down, and there is no email listed. I live in Sweden, so probably need a contact for the EU.

Hello!Can the Razer DeathAdder V4 Pro gaming mouse be used in wired mode while charging, even if the dongle remains connected to the computer with an additional wire? That is, use two wires at the same time: one for charging the mouse, and the second for the dongle?Best regards.Yurii

Hi All. Since January I updated my Razor Blade 15 with Windows 11, and I have absolutely no way of enabling Secure Boot.I need this to play Battlefield 6.Can a member of the Razor Team please help?Thanks.(Razor Blade 15 Base Model)

My HyperSpeed USB dongle shows as “Unknown USB Device”.I tested it on multiple computers and the issue persists.The mouse works normally with the cable.I would like a replacement dongle under warranty.

razer chroma decided to update today and since the update i have had the chroma connect on yet no option to adjust any settings for my case. The in-game aspect works correctly as far as i can see, yet if i try to go to the chroma studio there is no option to adjust the lighting for the chroma connect device

kulaklıgımı alalalı 2 3 hafta arası oldu kablaosu kendi kendine tühüm oluyor 

The mouse started, today, to not show properly the ligths. They are set as white in the Razer Chroma app, however, it becomes orange and becomes red for a moment when the smart-reel is activated. Plus, the key binding does no more works (but I verified the latter only on my main PC). Adding to this, as soon as I lift the mouse it becomes even darker orange.I tried different ways to solve the problem:> Modifing the settings of the smart-reel and of the smart tracking> Inserting the mouse on another machine with the same Synapse 4, newly installed; like a sort of clean reinstallation> Deleting drivers and reinstalling the mouse to reset the mouse> Modifing the profile and the setting of the lights in the Chroma app> Manually updating the software of the mouse> Disabling Chroma apps> Disabling the Windows’ RGB control in customizationNothing of these worked, it is like the mouse decided that white isn’t of his pleasure.

So my Razer Blackshark V2 Pro has been working at full capacity with absolutely no problems since December.The microphone has always worked, whether I connect it before the headset has been turned on or after.It worked without complaint yesterday, and today upon turning my headset on and trying to call a friend on Discord, the microphone failed to operate. The speakers and audio and the device itself are all fully operational. This is the first time this has ever happened.The headset has neither been dropped, struck, nor left in unfavourable conditions. The same goes for the microphone.The microphone is connected and defaulted on all applications.It does not work on any application. I have no other device save for my computer to connect the USB dongle to.In the Sound and Audio settings of all applications, including the Windows 10 software, no audio is picked up.Troubleshooting yields no identification of issues nor poses any solutions.All drivers on my computer are updated. I have tri

Hi, I’m new to Razer and I had just bought the Basilisk V3 Pro 35K White Edition. I’m wondering what the latest firmware version is? Mine is currently at version 1.0.4.0. I tried downloading the firmware updater for the Basilisk V3 Pro (non-35K) nut it doesn’t seem to work with my mouse. Appreciate your assistance regarding this. Thank you in advance,

Nothing to actually add to the title xdIt’s really annoying that synapse 4 doesn’t allow me to have 2450 dpi as I wantedIs this a bug?  

Hello, I need help changing the email address that I no longer have access to and that is where authentication codes are sent. Thank you

The title really says it all - i'm so happy that Synapse Preview finally launched for Mac, but my Naga V2 Hyperspeed isn't supported. Given that the Naga V2 Pro is supported, but not the Naga V2 Hyperspeed, I’m really hoping the team would be open to adding support for it. Is posting here the best way to pass this request on to the team?? Specifically for me, it's one of the best options for video editing software like davinci resolve. Would be great for the large Mac creative community to be able to utilize it for these use-cases, as the pickings are relatively slim, and the work arounds are tedious.Thanks in advance!!

Giúp tôi vô hiệu hoá xác thực 2 bước (2FA).Mã dự phòng tôi nằm ở máy cũ, nay không dùng nữa. CÁC BẠN GIÚP TÔI VÔ HIỆU HOÁ XÁC THỨC 2 BƯỚC VỚI Ạ

hi, i searched through the entire support page on razer.com and can’t find anything that helps me with support for my backpack. my zipper pulls broke off and i’m wanting to get them replaced. please help 

How do I know this product's correct manafacture date?

Dear Razer Support Team,I recently purchased a Razer Viper V3 Pro (Model: RZ01-0512) from eBay, but the mouse did not come with the HyperPolling Wireless Dongle.I understand that the dongle is required for wireless functionality, and I was hoping you could advise me on possible solutions. I am willing to purchase a replacement dongle if available, or follow any pairing/firmware steps if compatible replacements exist.The serial number on the bottom of my mouse is: (Removed Serial number)Please let me know if there is any way to obtain a compatible dongle or restore wireless functionality.Thank you for your time and assistance.