Unanswered questions | Razer Insider

Unanswered questions

11400 Threads

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e_hatanianInsider Mini
asked in Razer Support

Invoice request

I submitted an order as a guest and I’d like to receive an invoice with specified VAT on it (I bought as a company) but there is no way to contact customer support directly. Does anyone have a way of contacting them?Thank you

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E
3 months ago
mjesticfalco
mjesticfalcoInsider Mini
asked in Razer Support

How to exclude certain devices from Razer Chroma applications?

I have a Razer Mouse Dock Chroma that is typically set to show the battery level of my mouse. However, when I open applications such as Overwatch, they take over all of my devices’ lighting, including the dock.I’d like these applications to continue changing the lighting of all of my devices, excluding the dock, so that I can continue to see my battery level. I don’t want to disable the Razer Chroma integrations completely. Is this possible?

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mjesticfalco
2 months ago
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directTuscanRedlab283Insider Mini
asked in Razer Support

Order submit button is not working

I filled all the fields, disabled all the ad blockers and this button still do nothing. I can’t procees to the next step, choose a shipping and pay for my order. I tried different browsers, I tried incognito modes, I tried to use mobile browser. No errors are shown, no fields are turning red, nothing happened. What I only can see - is only a huge amount of browser console erorrs. What can I try next? Thx in advance.  

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2 months ago
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gusti6Insider Mini
asked in Razer Support

Razer Barracuda

Hello, I have the Razer Barracuda and it used to work fine until last week. The sound comes with static and distorted, and after a while the audio cuts off and has to be restarted. Is this still under warranty? It was purcahased December 2023 https://www.amazon.com/gp/product/B0BBQ5P24Z/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

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1 month ago
Carpathite_
Carpathite_Insider Mini
asked in Razer Support

Some Issues with Razer Kraken kitty v2 Pro

Hi! I have been using the Razer Kraken Kitty V2 Pro headphones for a week now and it is giving me some problems, such as:-audio cuts out-Razer chroma connect is not working (when the other devices are working properly with the Overwatch 2 application).-tone control sounds out of phase-the microphone sometimes doesn't work (when it is connected and turned on)I hope you can help me, since I have reinstalled several times the drivers and it doesn't work. 

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Carpathite_
1 month ago
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jdenver9Insider Mini
asked in General Discussion

Issue with sound on Razer Kaira Pro headphones

Hey, folks!I've encountered an unpleasant issue while gaming with my Razer Kaira Pro headphones connected to my computer via Xbox Wireless Adapter. Here's the gist of the problem: sound cuts out every 10 to 30 seconds during games. Interestingly, when I watch YouTube videos, everything works fine, but in games, there are issues.I've tried to solve the problem myself, but so far, without success. Maybe someone here has faced a similar situation and knows how to fix it? I'd appreciate any help and advice!Thanks in advance!

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D
1 month ago
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Redmartian50Insider Mini
asked in Razer Support

Atheris not working in blurooth mode

I have the stormtrooper Atheris mouse. It works via 2.5GHz, but not Bluetooth. When I put it in Bluetooth mode the blue light on the DPI button flickers. Can I get it fixed or am I out of luck?

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29 days ago
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CarminePinkcastthink241Insider Mini
asked in Razer Support

Razer Surround auto defaulting

I’ve read a few threads here saying that 7.1 is incompatible with Windows 11, unfortunately I read these after updating my computer last night. As of this morning I am unable to get audio through my split up Razer setup, audio only comes through once I disable Razer Surround Audio Controller entirely. If I try to swap to another audio source without disabling it, it snaps me back to the broken Razer Surround source.If anyone has found a fix for this I would be really grateful for it, or any ideas for it other than simply disabling it. I really liked the audio boost, and it was really easy to swap apps onto different channels with it so I could stream without call audio or Discord noises coming across.

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19 days ago
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NSKyle999Insider Mini
asked in Razer Support

razer nari ultimate not connecting

So i hop on my computer and get on discord, everything loads up and connected immediately like normal, for about 5 minutes it was fine till randomly disconnecting and flashing blue. Both pairing and trying to "reconnect" the dongle to the headset doesnt work as everyone else says as iv seen so far. Is this headset just out of date now? Havent had it long enough to enjoy it fully. 

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1 day ago
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emiIianoInsider Mini
asked in Keyboards

Razer Huntsman Mini In HID

Everytime I plug my Huntsman Mini into my computer it goes to “HID” and not Keyboards, not allowing me to type or do anything. Any fixes? (Currently using a second keyboard to type)

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1 year ago
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ArcsrevengeInsider Mini
asked in Razer Support

My razer nari ultimate stopped working

Please need some help with my razer nari ultimate suddenly stopped working, and not charging, is there any way I can send you my proof of purchase from amazon? It looks like they`re charging but they`re not. Help please 

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1 year ago
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SavolaxInsider Mini
asked in Razer Support

HDMI port stopped working (Razer Blade 15 2020)

For some reason the HDMI port on my Razer RZ09-0409CE53 stopped working altogether. I factory reset it and everything but there appears to be no signal out of the HDMI port.Any ideas what to do?

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1 year ago
systemheadCoralReef803
systemheadCoralReef803Insider Mini
asked in Razer Support

"Contacting Razer Support for Assistance When Unable to Access Backup Codes Due to Lost Mobile Number"

I have set up to send the code to my old cell number, which I can no longer access, in order to get assistance and instructions on how to change the old phone number.

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systemheadCoralReef803
11 months ago
TrueBluedataradio213
TrueBluedataradio213Insider Mini
asked in Razer Support

razer Hammerhead true wireless x right earbud automatically shuts off within 20 seconds due to inactivity

Hi does anyone have the same experience? Been dealing with this issue for months now. My right earbud automatically shuts off within 20 second and sometimes less especially when inactive.  But when being used it works flawlessly as intended. The weird thing is that that only bud that keeps doing this is the right one. Left one is just fine. Been doing a lot of research online and on YouTube and I've been seeing a lot of reports with the same concern but no known resolutions yet.  Please help. 

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TrueBluedataradio213
11 months ago
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netegrityInsider Mini
asked in Razer Support

Razer Blade 14 System Restore failed

I tried to restore my Razer Blade 14 via the F9 prompt at start up.  System restore stated but hanged at 76% for 3hrs…..  Turned off the system and restarted.    Now laptop restart would get into ‘Preparing Automatic Repair’ → which the blue page will say ‘Automatic Repair couldn’t repair your PC.  Press ‘Advanced Options” to try other options to repair your PC or ‘Shut down’ to turn off your PC.  a Log file was created at…….”… Options to click would be ‘Shut Down’ or ‘Advanced Options’.  If I choose ‘Shut Down’ that won’t help me since another attempt to restart will get me back to this page.  If I choose ‘Advanced Options’, I will be given ‘Continue → Exit and continue to windows 11’ which will get me back to the ‘Preparing AUtomatic  Repair’….  Other options are ‘Use a device’ which is to use USB drive / network connection or windows recovery DVD’.  another options are ‘Troubleshoot’ or ‘Turn off your PC’.  if I choose ‘Troubleshoot’ it will give me ‘Reset this PC’ or ‘Advanced opti

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11 months ago
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A9aNa9AInsider Mini
asked in Razer Support

Switching Profiles

Switching profiles automaticly doesnt even work 9 out of 10 times. The default profiles also dont work, when starting up it just loads my previous profile.I have to change all my razer devices one by one everytime I change program.Why can I not just change to profiles with one click ?When I click PS, all devices should switch to PS-Profile, when I click LR, all devices should switch to LR-Profile, When  I click MINECRAFT, all devces should change to MINECRAFT-profile. Its really annoying, especialy when switching back and forth from LIGHTROOM to PHOTOSHOP.  When switching, I have to change my mouse to another profile, then I have to change my Tartarus to another profile, then I have to change my Keyboard to another profile. Autoswitching doesnt work most of the time or Razer STUDIO hangs and doesnt change the colors. One-click Profile switching would help a lot. One click and all devices switch to that profile

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10 months ago
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wirecoolSpanishGray469Insider Mini
asked in Mice and Surfaces

bad model

I bought a deathadder v2 pro mouse about 2 months ago, but the wireless does not work as of 28/07/2023, no matter what I did, the wireless does not work, I am disappointed, I will definitely not buy the razer brand again, I will not buy it, it was really disappointing, I did not expect such a bad model

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9 months ago
Fenix_86
Fenix_86Insider Mini
asked in Audio

thx space doesn't work

Hi, I have a razer kraken tournament headset and every time I have a razer sypnase update this stops working, I have tried all the possible methods that are in different sections of this forum but there is no way to fix it, I'm tired of this issue why not It's the first time this has happened to me, the other times I was still fixing it but this latest update there is no way to make it work... I'm a bit tired of this issue already and that the razer sypnase program has so many updates

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Fenix_86
9 months ago
LilAkashi
LilAkashiInsider Mini
asked in Razer Support

Has there been firmware update for Razer Hammerhead True Wireless (2021 version)?

When I followed the manual on the catalog and updated the firmware, I noticed that the right headset was 7% battery short compared to the left headset, which is quite unusual. I think the firmware update is the reason for this, can I ask if there is the latest update or is there any way to remove the firmware download?

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LilAkashi
7 months ago
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techVerdigrisAMETHYST170Insider Mini
asked in Razer Support

Product Incorrectly Flagged as Out of Warranty

Hi everyone, I’m posting here as I’ve run out of options on how to solve this using other channels. I bought the Razer Blackshark V2 Gaming Headset in December 2021 as I needed one that had a 3.5mm connection option. Most with the 3.5mm connection are cheaper wired sets, and this was the best quality option according to the many reviews I read.Over the past few months I’ve found the sound in the left earpiece to be very crackly and it will occasionally stop altogether. This can usually be fixed by tweaking the volume knob on the left earpiece but it’s obviously not ideal and this fix is usually only temporary. I submitted a support ticket in late September, but as I wasn’t able to respond to the created support ticket within a few days it was closed. I’m unable to reopen the case, and when I try to create a new ticket regarding my headset I’m informed that my headset’s warranty has expired. I had supplied the original support case with a pdf invoice clearly stating the date of purchase

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7 months ago
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CarmenStoianInsider Mini
asked in Razer Support

Shipment in progrees (EU delivery)

Hi, I ordered a laptop from razer and after my order was confirmed it changed its status to “shipment in progress” but has no tracking number asociated with it… Is this normal? if not how could i obtain said tracking code?

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7 months ago
VistaBlueGARNETbiz725
VistaBlueGARNETbiz725Insider Mini
asked in Systems

Razer Blade 14 (2021) - Touchpad is not working

Hi Razer community, I own a Razer Blade 14 (2021) and the touchpad just stopped working. I have had this issue before, but then I could just uninstall the “l2c hid device” in the device manager and it worked when I was searching for changed hardware. However, this does not work anymore… I also installed the most recent windows updates (Windows 11) as well as the most recent chipset driver, but it did not work and now I am out of ideas. Any suggestions?

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VistaBlueGARNETbiz725
6 months ago
Cherryautozone407
Cherryautozone407Insider Mini
asked in Razer Synapse

How to create a macro which press button 7 then hold down left mouse button?

So when i press the right mouse button, the macro have to press “7” once, and just hold down the left mouse button, till i release the right mouse button.

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Cherryautozone407
5 months ago
easyArmyGreeninsider798
easyArmyGreeninsider798Insider Mini
asked in Razer Chroma RGB

7800xt nitro+ control rgb with synapse

i have the 7800xt nitro+ hooked up to the razer chroma argb controller, but it is not detected in synapse. when i manual scan, i can see the lights lighting up and it is in fact able to control it, but it wont show up in the software. any help is appreciated, so i dont have to send back this damn argb controller

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easyArmyGreeninsider798
4 months ago
D
DaddyyMcNastyyInsider Mini
asked in Razer Support

Razer Viper Signature edition

Will the signature edition viper have another run?

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D
4 months ago

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