The Razer Armory

I purchased a Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard and have completed the setup. Although it is connected via a wired USB connection, the keyboard occasionally becomes unresponsive during use.This issue started occurring after I updated the keyboard firmware.When this happens, the RGB lighting remains on, but none of the keys work. If I unplug the USB cable and reconnect it, the keyboard starts working normally again. However, the same issue keeps occurring repeatedly.Could you please help me identify the cause of this problem and provide any possible solutions or troubleshooting steps? Also, please let me know whether this may be related to the recent firmware update, a hardware defect, or a software-related issue.

I've tried everything I can do, but it's still the same. Give me a solution

Hello Razer Community and Developers,We are currently developing a custom Razer Stream Controller key plugin and Chroma RGB alert system for UK-based automotive streamers and SIM racing enthusiasts.When a streamer presses a designated action key on the Razer Stream Controller, a background script triggers an outbound HTTP GET call to an external UK vehicle verification service (regchecker.co.uk)  to fetch vehicle specs, MOT status, and engine details, displaying them as a dynamic HUD overlay on screen while triggering Chroma RGB LED status indicators.System Architecture and Workflow Setup: Data Endpoint: (regchecker.co.uk) Mechanism: Stream Controller Key Press -> Python Webhook Plugin -> HTTP GET (?vrn=...) -> Parse JSON payload -> Update HUD Overlay & Trigger Razer Chroma SDK lighting profile. Software Version: Razer Synapse 3 / Razer Stream Controller Software. Technical Issue and Query: Stream Controller Execution Lag: Intermittently, when firing outgoing HTTP r

I’ve had the Tartarus V2 Pro for a few days now. I bought it thinking it might be the answer to some of the issues I’ve had using a mouse and keyboard for space flight games, and on the whole, it actually is. But there are a couple of issues that kind of ruin what could otherwise be an amazing product.The biggest issue for me is the direction of the thumbstick. It doesn’t seem to be configurable.For me, “up” should be pushing the thumbstick forwards, towards the back of the Tartarus. Instead, you have it set so that “up” is towards the top/keys of the Tartarus. I can see the logic behind that, but it feels completely unnatural to me when using it for flight controls.I’m sure different people will prefer different orientations, so rather than changing the default, please just give us the option to configure the direction ourselves.The second issue is the analogue keys. Using the keys as a mappable joystick is incredible functionality and exactly what I was looking for. Great work here.B

thanks

Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz key input not workingI am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomly.

Hello Razer Support,I have a Razer Kraken V3 Pro (RZ04-03460).The battery percentage in Razer Synapse is incorrect and changes significantly after reconnecting/restarting the PC. For example, it showed 20%, then 50% after connecting the charger, and after restarting the PC it showed 80%.The headset firmware is 1.10.0 and I am using Razer Synapse 4.Could you please confirm whether this is a known battery reporting/firmware issue and provide the recommended fix?

Hi everyone,I am experiencing a frustrating issue with the Razer HyperSpeed Multi-Device feature and was hoping to get some help or see if anyone else has faced this.My Devices: Keyboard: Razer BlackWidow V4 LP TKL Mouse: Razer DeathAdder V3 Hyperspeed The Issue: I tried pairing my DeathAdder V3 to the BlackWidow's 2.4GHz dongle to save a USB port. The initial pairing process completes successfully.However, just a few seconds after they are connected, the keyboard completely drops its connection and becomes disconnected. Strangely, the mouse continues to work perfectly fine through the keyboard's dongle.I have tried unplugging and replugging the dongle, as well as restarting Synapse, but the exact same behaviour repeats: both work for a few seconds, then the keyboard disconnects while the mouse stays connected.Is this a known bug with Razer Synapse, a firmware issue, or am I doing something wrong during the setup? Any advice or troubleshooting steps would be greatly appreciated.Thank

Has anyone successfully rebound these buttons to something else and not had them change back to defaults when changing profiles?Synapse still says that they have been bound to new keyboard inputs but still do the default inputs. Both profiles have been changed and there is no profile that has them set to defaults.If they are set and the profile does not change they work to the new bound key but a profile change removes the new bind, only these two buttons affectedHas anyone else noticed this or found a work around? 

Hi, since I updated my keyboard it stop working randomly. I already tried uninstall razer synapse and everything else but it looks like a software problem. Please guys do you have any solution for it? My first razer keyboard and Im experiencing it…. “From gamer to gamer”

Hi,i'm trying to buy THX activation code  online but i can't because of my biling adress (not from USA). Can someone help me please.Many thanks

Hi, i have a razer blackshark v3 pro but ive lost my dongle so its useless for me right now because im on ps5.. is there a way to connect it wirelessly without the dongle? or is there maybe a way to buy a new dongle?

Has anyone here gotten their Hyperflux V2 to charge their Naga V3 Pro?  i recently just purchased both, the mouse connects fine via the Hyperflux V2 but it does not wirelessly charge it.I have tried everything so i contacted Razor Customer Support and the representative said the Naga V3 Pro is not supported by the Hyperflux V2….which is weird because if you go on the Hyperflux V2 product page it claims that the Naga V3 Pro will work with it… I also found a guy reviewing both on youtube with them both clearly working together… is anyone else have trouble with their Hyperflux V2 not charging their Naga V3 Pro? has anyone else got them to work together?   

Good evening. Like many others posting to this forum, I have problems with my Tarturus 2. I had a Tarturus 1 running Synapse 2 which generally worked well with Win 10. I upgraded a couple of years ago to a Tarturus 2 and Synapse 4; it worked fairly well, requiring periodic unplugging and plugging back in the device to make it work. Then I got a new PC running Win 11 64. Again, the Tarturus 2 seemed to work just fine until it stopped functioning properly this summer. Suddenly it started transposing keys; the actions programmed in to the first row of buttons shifted to the second row. No matter what I do (reinstall software, try to reset the device, create a new profile) it runs the same values for the buttons: first row-profiled rmw space-bar Lshift, result: 12345, second row-qsdfc, result-tab qwer. I plugged the device directly into the PC (without a hub), same result.  Can someone please tell me how to reset this damn thing, or give any recommendations for moving forward? Thanks

As the title suggests I want to replace my mouse’s side panel as its reliability has declined, is this a service you can provide?

I couldn’t find anything to help me i tried everything.-charging it to 100% to see if its the problem up-updating drivers-updating windows-cleaning the headphones and inputs etcand some otheri noticed the mic works on the jack and bluetooth for some reason and after playing with the setthings here is the fix!Go to setthings > System > Sound > Properties (of the mic) and disable audio enchantments! that’s it now it should work. It’s not razer’s fault tbh it’s more on microsoft and them enforcing some stupid setthings on us :/

Hello Razer Support,I have a Razer Kraken V3 Pro (RZ04-03460).The battery percentage in Razer Synapse is incorrect and changes significantly after reconnecting/restarting the PC. For example, it showed 20%, then 50% after connecting the charger, and after restarting the PC it showed 80%.The headset firmware is 1.10.0 and I am using Razer Synapse 4.Could you please confirm whether this is a known battery reporting/firmware issue and provide the recommended fix?

My razer viper v3 Pro is not charging with plug with its original mouse. If with dongle its working. Now its no battery and cant use it. I really love the mouse. Is there any fix?

my razer hammerhead 2nd gen left earbud wont charge and does not turn on

Hello!Recently my Naga V2 started having issues with the left click and the side plates, so I was looking to replace it with a Naga V2 Hyperspeed when I saw there’s a Naga V3 Pro, and I wanted to ask any users that have it what is the experience so far with itAlso, can you rebind the AI button to something else? I don’t care for AI so I’d like to know if I can change it to something differentThank you!

so suddenly i left my pc on overnight and my solar power ran out. and when i woke up and switch to the main power pc won’t just recognize or detect the speaker. im not panicking or whatso i know its still working since it worked when i tried bluetooth but yeah i appreciate any kind of workarounds for this or is this a really known issue and i’ll just need to live with it? 

I was a day 1 buyer of this product because the other versions were amazing, from the original belkin n52 all the way up to the latest versions. This one should NOT have been called a Tartarus at all… this feels and looks nothing like the beloved line. You guys took away the feel that made the tartarus feel amazing, it is not ergonomic in any way, and some of the buttons are just not accessible.  This was a huge let down as is finding where the fingers naturally rest.  The base is solid and it does not move which is highly amazing. Solid.. The joystick is everything we have been wanting for this device for years now, props on that….but…. we can’t change the angle of how it operates in the software. ie. a lot of us push the stick forward for lets say the W or Up arrow, you are now locked into just pressing the analog stick up(left) with how your  hand sits on it.  so now we are stuck with having to use it as a hat?  (I read somewhere there it is also the right stick and not the left sti

Thinking about picking up a Razer Blade for our field work and wanted to get some honest opinions from owners about durability in less than ideal conditions.We run a small property services company and our surveyors need a laptop they can take into building sites, basements, and roof spaces. The current setup is a budget Dell that is falling apart after two years of being carried up ladders and used in dusty environments. We need something with a decent screen for reviewing survey photos on site, enough power to run our reporting software smoothly, and a build quality that can handle being moved around constantly.The Razer Blade caught our eye because the aluminium chassis seems like it would hold up better than plastic alternatives, and the screen quality looks ideal for checking detail in photos of things like timber damage and damp staining where colour accuracy actually matters for our reports.The concern is whether the premium finish would survive daily use in working environments