The Razer Armory

This isnt just Razer's issue I havent seen a mouse with that functionality specified (and a few logitech I tried have the same issue at least they have a 3rd main button used as a shift to have double the keybinds on your side buttons in nagas you have to assign the scroll wheel or something like that)like as an mmo player assigning keyboard buttons to the side buttons is defeating the purpose of having side buttons because I use my keyboard buttons if I didnt want more buttons than my keyboards ones I wouldn't be looking for a mouse that has 12 side buttons would I?why should be the naga's sidebuttons be either 12345 etc or numlock 1234 or ABCD etc these all are keyboard buttons and I already use them 

So Razer want you to spend £4k+ on a laptop only to provide a warranty for one year only (2 on the battery). If you try to buy Razercare on the website it just says:RazerCare for EU locations are currently unavailable Updated: 11-Feb-2025 | Answer ID: 14275 RazerCare for EU locations are currently unavailable. We apologize for the inconvenience.So if your Razer laptop breaks after a year you’ve just got an expensive paper weight!

Hello guys, I have the same issue with this thread, I did like Razer.Ten but its not workWhat can I do  

I've just been granted credentials as a "Razer Creator Program Team" and would like to know how I can publish my wallpapers and icon designs for a smartphone theme.

Hi, i made the mistake of buying a French AZERTY Tenkeyless instead of a QWERTY and thought i would need to send the keyboard back but after having a look at my old Razer Black Widow keyboard from 2014 that has better looking keys IMO and easier to read i realised they are compatible with the AZERTY Huntsman Tenkeyless and i cleaned them all with alcohol and swapped them over and set it up as a UK keyboard in Windows and it works fine however in the Razer Synapse software it was still showing the macro settings as if i was using a AZERTY keyboard.I think you should add a way to change your default keyboard layout in the macro section because it could potentially become confusing after swapping keys.I had a look around the Synapse instal folder and found one called “en” and one called “fr”.Inside the “en” folder is a file called “System.Windows.Interactivity.resources.dll”. I copied the one from the “en” folder and put it in the “fr” folder and replaced the original. I then noticed a fo

Recently bought the BW V4 Pro 75% for the OLED, but after updating my Synapse from 3 to 4. There’s constant problem with the keyboard itself and the software.OLED doesn’t get updated from any option - It’s either stuck on the “Animation” or shows 0c for the CPU/GPU Temp. Chroma doesn’t seems to be update at all for all devices.Stop with the lame suggestion of “Update firmware to the latest” and “Clean Reinstall”, I have done multiple reinstall and nothing seems to be working. Anyone else having the same problem?PS: Wish BW V4 Pro 75% works with Synapse 3.

I have the Blackshark v2 with the USB sound card and have been using it for a while, but I've noticed that the bass is way louder on the right than on the left. I've also tried without the USB sound card, but the problem persists. (I have confirmed that it's the headphones and not my hearing.) The other sounds are completely fine and balanced, just the bass not for some reason. I don’t know if there’s a way I can balance it out or not. So if anyone could help me out, I would be very grateful!

I own a Razer Huntsman (RZ03-0252), I’ve updated firmware, hard resets, but I don’t know why my “s” key doesn’t work… The weird thing is… When I turn on my computer the key works perfectly fine after a bit like 15 minutes, when I press the key it starts to “spam” like a single click would do this: “ssss” and after a little more it dies completely, the key stops working. It used to last long the “ssss” issue but now is just a little after turn on the computer. Gaming with this is horrid as you can imagine, you can’t walk backwards…Also minor thing I’ve 3 keys are off the colors chosen in the studio app but don’t mind much to be fair… More worried about the “s”…Hopefully someone will help me find some solution(This post was written with the “s” on the Ctrl + C”)

I bought the V2 second have to get a head start on learning controls while i save money to transition to PC gaming. It was purchased to play DayZ on PS4. I've done a lot of research in the past week. It appears that you can use QMK Configurator with 192.168.7.1 and remap the firmware.  Normally i wouldn't even bother looking into this but I have discovered the key binds on V2 only work while plugged into said PC. I can plug it into the PS and it work with the default layout. I can move with WASD, tab for inventory, and a couple other actions but its limited. The default layout has 4 buttons instead of the 8 buttons option. The more and more i learn about how PCs work and coding the more i learn everything is possible if you know what you're doing.  Please guide me into customizing the firmware so i can reconfigure the default controls to be the games controls I need so I can bypass synapse and use it on console. Thanks.

Can anyone help me please my b button on my v3 pro is my down pad button an no matter what I'm do on the xbox app it won't change back to normal 

Was looking into the black shark v2 x recently as I heard it had a pretty good mic and comfortability, but I also heard that razer products in general don’t tend to last too long and break easily. Is this more or less true? How durable do they seem to be on average? Could they at least last me half a year to one year? Is it likely for them to hit the 2-3 year mark? I don’t want to invest money if they’re going to break down on me but I do really like the feel of them, so I’m a bit lost 

Hi,I've been using my Razer Blade 15 for about 1.5 years without any problems until now. Recently, I noticed that the laptop no longer charges properly. It stays at 0% battery, and although it indicates that it's charging, the battery level does not increase. The laptop only powers on when plugged in using the 230-W charger and won't turn on with battery power alone or with a type-c charger.This issue began after using a USB-C charger overnight, which I’ve done successfully in the past. I've already tried several solutions, including replacing the battery, reinstalling Windows, updating the BIOS, and updating all drivers, but nothing has resolved the problem.Any help would be appreciated. 

The left adjustment slider on my headset (Razer BlackShark V2) is loose. During game play, the ear cup is free to slide down with no resistance. My headset is out of warranty. Is there a way to fix this?

Hi there,I’m using a Razer Ornata Chroma Destiny 2 Edition (wired) keyboard and have run into an issue where none of the F1–F12 function keys are responding, even when using the Fn key. I’ve already: Performed a full hardware reset (Esc + Caps Lock + Spacebar while plugging in) Tried Fn + Esc, Fn + F10, etc. Confirmed keys are mapped correctly in Synapse Disabled Gaming Mode Reinstalled Synapse and drivers Tested on another PC (same issue) Checked Hypershift and profiles – nothing unusual I believe the Fn layer may be stuck due to a firmware issue. I’m not requesting a repair — just a firmware reset utility or workaround that can restore proper function key behavior.Since my keyboard is out of warranty and I can’t submit a support request through the official site, I’m hoping someone here can assist or point me in the right direction.Thanks in advance!

I’ve tried unplugging and doing the esc + caps technique, Uninstalling razer synapse, and every google search known to man. Nothing appears to be working. The only success I have is the esc+ caps after the second time I have up to 5-10 minutes of usable Esc - F12 and then the keys don't work again.  No, this is not a cleaning issue. 

Hello Razer Team and Community,I purchased three devices (Leviathan V2, Basilisk V3 Pro, DeathStalker V2 Pro) directly from Razer.com in December 2024.All three failed after a few weeks.I received a replacement for one item, but nothing improved. After multiple support tickets, I still haven’t received any proper diagnosis or refund.I suspect Synapse is the root cause of all three failures.Razer refuses to acknowledge this, citing a 14-day return policy despite the clear EU 2-year conformity warranty.I have now filed complaints with the DGCCRF and the European ODR platform.Please escalate this internally — this is not acceptable from a brand I trusted for years.

I was wondering if they sell the kuromi kraken kitty v2 that is not Bluetooth I’ve tried everything to connect but doesn’t even have a aux cord or hole for that. I really like the product but can’t connect to my Xbox console without aux.

Looking for a rgb number pad that syncs with Razer. I went through the partner list and didn't find any.It would be great if Razer did one. With an escape key maybe a few extra macro. Wireless. Chroma.

I tried to reset my phone number and purchase things on razer gold and cannot receive any SMS/OTP. I tried to find the support but they just do not response.

Need customer support help

I tried to update my headset firmware, but the dongle is always not detected. Is there anyone who has the same problem? Is there a solution for this problem?

I own a Leviathan v.1 2.1 soundbar and I would like to know if I could get Leviathan v.2 without the subwoofer and use my v1's one on it.That way I could get a fresh soundbar and use the old subwoofer to save money. Win win.

Hi all, hope somebody can help before I return this product. I've connected the controller to my PS5, I can navigate the dashboard and play games etc but,  the mute button does not activate my arctic nova wireless headset and the controller will not turn my PS5 on from sleep mode or from off.Also in pairing mode on the PS5 Bluetooth accessories menu it states the "passkey might not be correct* As this is an authorised product for use with the PS5 I'd expect it work easily. Any suggestion?Many thanks. 

Hello, I just bought a Razer Barracadu X, and when I start or pause a video, I hear a small crackling sound lasting about 0.1 seconds. What do you think this is? Thanks in advance.