The Razer Armory

My Razer Blackshark V2 Pro (2023) stopped working after I got home today despite working entirely fine yesterday. I usually unplug and plug back in the USB on so that my audio works properly on Discord (with Synapse in the background) and today when I did so Synapse would not register my headset as on despite it being turned on and connected. I have already tried plugging back in the USB, restarting my computer, reinstalling Synapse beta, etc. 

Hi, I lost my dongle with my device. Is there anyway to get new one?

Hello,I have a razer viper mini on which the cursor pointer was not working, except this all buttons & scroll is working.I opened it up & checked the IR LED, there was no power & light on it(checked on it via camera), figured it’s broken & replaced it with one of the IR LED’s I had.Post this also, there is no power to the LED & does not turn on at all. Powering it externally while connected to the board, LED turns on but cursor does not work at all.My next go to is that probably the track is broken on the board, but nothing visibly is broken!!Last option is to check is any other component is broken or shorted out, due to which there is power cut off to the LED.Any suggestions as to how I can proceed with this situation at hand ?!Appreciate any response in advance!Thank you!

My laptop cooling pad that I got a couple of months ago (basically new) sounds like its not hitting the RPM that it says its at on Synapse4. I cleaned out the dust screen even though it was pretty much clean already and it didn't change anything. I haven't seen anything about others having the issue, and it still keeps my laptop from overheating so its not a big problem i guess. but im wondering if any of u guys have had this issue or heard of this issue and know how to fix. i dont want to have to get a different cooling pad because chroma but if the issue keeps getting worse im not blowing another 150 on a new razer one. 

  I have a razer blakwidow v4 pro not 75%, does anyone know why the keyboard sometimes runs rgb? Doesn't know what's going on or is it someone? Is it a software issue? 

When can we expect nordic versions of the Black Widow V4 Low profile or Huntsman V3 Pro 8Khz? I need to replace my old Corsair keyboard and mouse with a Razer setup. I already decided to go for the Basilisk V3 Pro 35k mouse but I need keyboard at the same time and I want either the Black Widow V4 Low profile or Huntsman V3 Pro 8Khz. They have to be with nordic layout.I want to avoid having to run both Corsair iCue and Razer Synapse.

Hi so I updated my pc to Windows 11 and for some reason my headphones don't work anymore. They aren't Bluetooth, I'm pretty sure they're the Razer BlackShark V2, they plug in and I've checked the area where you change the output and it's just my monitors speakers! Please help

I’m currently using an Orochi v2 and someone is offering to give me their Viper V3 Pro. I can tell through the compare tool that the Viper V3 Pro has a higher DPI. Does anyone have any experience with switching to the Viper mice and is it much better than mid-priced Razer mice or is it about the same?

Has anyone recently been banned from CoD Warzone?  I recently reinstalled my Synapse application because the software wasn't working.  Almost immediately after reinstalling the software, I was banned from CoD Warzone.  When reaching out to Activision, they stated software that changed the game was detected on my computer.  There are absolutely no cheats or exploits on my PC and I find it odd that I recently reinstalled the Synapse suite for my keyboard, mouse, and mic.

I’ve been using Deathadders for a long time, I can’t really see myself switching to another mouse. I love the shape and the Razer software is nice. Sadly though, the v3 has dropped the 2 extra buttons near the mouse wheel, and I’m not sure why. I’ve come to love having these buttons, i remap them to something for every game i play and I don’t think I could go without them now. With the V3 dropping these buttons, it removes it from my possible choices for mice, and on top of that the V2 isn’t sold by Razer any more. Are there any plans to restock v2? or will v4 re-add those buttons? I really don’t know what I’m going to do now, I’m debating just stocking up on a bunch of V2’s from other vendors to hopefully last me until a future version of the deathadder that adds the buttons back.

Hello, I have recently run into an issue with my Razer Deathadder V2 Pro. There are a couple of problems with the device:The device is not recognized under device manager while using a wired connection with the original cable. The device is not recognized under razer synapse 3 or razer synapse 4 while using a wired connection with the original cable. The device does not function with the 2.4 dongle.Originally, the 2.4 dongle for my device did work. Once I updated the firmware for the dongle, the device stopped working as well. Here is a list of what does work:The device lights up with a wired connection with the original cable to multiple usb ports The device lights up with the 2.4 dongle option on (with or without the dongle plugged in) The device works properly and connects with bluetoothI have taken many steps to test the device as outlined in the support articles which I will link here: https://mysupport.razer.com/app/answers/detail/a_id/4135/https://mysupport.razer.com/app/answers

Hello,I have issues with my Razer Nari Ultimate bought on 06. Juny 2021. recently it stopped working (I guess it’s not pairing with the dongle anymore). I can still power on my Razer Nari Ultimate and it also gives out the powering up sound and it starts lighting up, but i can’t find it in my audio devices anymore. I researched a lot lately and found the “Dongle Recovery Tool v1.02.00 and the Razer Nari Pairing Utility v1.01.00. I tried both of them but none are working.Here in the picture is the Recovery Tool saying “Reovery is needed” i clicked on the “Recover” button and now it looks like this and no “loading bar” is shown as in all the screenshots i have found on the support side and on the internet in general. I even tried it on a completely other PC and it is still the same issue.I hope I could explain the problem good enough (I’m from germany) and someone or even the Support can help me fix the connection problem, because I love that Headset and want to use it again.Thanks in ad

I need help plss, the headphones work perfectly and I love them, I heard a little buzzing but is very quiet, but the cable is broken and you can clearly see exposed cables idk.They came in the box like normal and everything and I only used them like 4 times and the cable was wrapped around so I didnt mess it and leave it like that, I stopped using them for like 6 months until my sibling decided to use them, she notice the fact that they were kinda broken or idk the term for that but at first it wasnt that so I didnt worry, until now that is fully exposed and I use them 24/7. I buyed this in 2024 but it says the warranty doesnt apply. Im very sad because this are my fav headphones and they’re so cute so if I can do something please tell me 

if I use the Razer BlackShark V3 Pro on PS5 wired via the USB to 3.5mm into the PS5 controller - am I correct in thinking that I won't be able to take advantage of the ANC, EQ, and other features?And is it true that if I plug the dongle into the PS5 and USB from the headset to the dongle, it won't work? but if it does are ANC, EQ, and other features also not available?I want to get this headset, but I want to bypass/disable bluetooth - and use it 100% wired. 

Anyone have a favorite snack food? Mine is beef jerky.

I’ve looked on the product page but they don’t list the DPI button as reprogrammable. Thanks.

Hello Razer Support Team,I am contacting you regarding my Razer Kraken 7.1 headset.This is an older device (around 10 years old), and I previously used it withRazer Surround / Razer Synapse with the 7.1 Surround Sound fully activatedon this same Razer ID account.Due to changes in the Razer software and activation system over the years,I have lost access to the 7.1 Surround Sound feature that was previously active.I understand that my device may no longer be listed as eligible under thecurrent system, however this license was already activated and used in the past.I am not requesting a new activation code.I am kindly requesting the restoration of my previously activated 7.1 SurroundSound access, or guidance on how to access the legacy software compatible withthe Razer Kraken 7.1.I still have:- The headset- The original box- The serial numberI can provide photos or any additional information if needed.Thank you for your time and support. 

I recently bought and registered my BlackShark V3 X HyperSpeed headset but I still didn’t receive an email with my activation code for the 7.1 surround sound feature. It’s been more than a week since I registered the product and I also made sure to check my spam/junk folder but it’s not there. When I try to obtain a “new” activation code it says that my “Razer device is not eligible to receive a 7.1 Surround Sound activation code” though it should be. Any help would be appreciated 

Hello Razer!I'd like to make a comment and a suggestion. I'm a huge Kuromi fan and I'd really love to buy the Kuromi gaming chair and headset. But I live in Switzerland, and I find it a shame that I can't order from them. Is it possible to make it possible to order from your website for Switzerland someday?

I have a razer kraken . I scratched off the activation code to get the item registered on my account and downloaded the 7.1 Surround Sound program. It prompted me to log in and I did, but than nothing pops up. I go to the bottom right of the task bar to check the program, it says it is on, but when I click on it nothing happens but a small window above it to directs to me a website that is my account. I have uninstalled and reinstalled the program multiple times now with nothing changing. I have ran it in admin mode and it still wont let me use it, I tried to run it in compatibility mode and it still wont work. My pc is a 64-bit system, so that shouldn't be an issue. In the debug I get this error over and over again. [1209/124735.207:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) *This is a repost, I was not sure if I should have needed to posted this in Razer Support or here in Audio to receive help, first time on the forum*

Hi, I read that I don't need the software to change the lights to 1 static color.But after doing some googling, I can't figure it out.Some say Fn + Ctrl + 2 works to cycle through colors, but that just cycles through my browser tabs instead.Am I doing something wrong? 

Hi. I have a Razer BlackShark V2 X and when I try to register it, it says the device is already registered! I found a few older links that are supposed to get me to a page to request a new Activation Code but all of them keep getting me back to pages where I’m forced to go through the registration process again, just to get told that it’s already activated, or tell me to contact support regarding Surround Sound, but then I can’t even make a support ticket. This has been a really tiresome loop with no result!

So I was going through the razer software today and I found a feature on my razer huntsman tournament edition called “snap tap” and when I went into some games to try it it didnt work, any fixes?   

Hi ! Was just wondering if anyone with the Iskur V2 have any feedback quality wise. I'm considering one , I'm over 100Kg so chair don't last long for me :).Don't Herman Miller me please!