The Razer Armory

Hello,I have issues with my Razer Nari Ultimate bought on 06. Juny 2021. recently it stopped working (I guess it’s not pairing with the dongle anymore). I can still power on my Razer Nari Ultimate and it also gives out the powering up sound and it starts lighting up, but i can’t find it in my audio devices anymore. I researched a lot lately and found the “Dongle Recovery Tool v1.02.00 and the Razer Nari Pairing Utility v1.01.00. I tried both of them but none are working.Here in the picture is the Recovery Tool saying “Reovery is needed” i clicked on the “Recover” button and now it looks like this and no “loading bar” is shown as in all the screenshots i have found on the support side and on the internet in general. I even tried it on a completely other PC and it is still the same issue.I hope I could explain the problem good enough (I’m from germany) and someone or even the Support can help me fix the connection problem, because I love that Headset and want to use it again.Thanks in ad

I need help plss, the headphones work perfectly and I love them, I heard a little buzzing but is very quiet, but the cable is broken and you can clearly see exposed cables idk.They came in the box like normal and everything and I only used them like 4 times and the cable was wrapped around so I didnt mess it and leave it like that, I stopped using them for like 6 months until my sibling decided to use them, she notice the fact that they were kinda broken or idk the term for that but at first it wasnt that so I didnt worry, until now that is fully exposed and I use them 24/7. I buyed this in 2024 but it says the warranty doesnt apply. Im very sad because this are my fav headphones and they’re so cute so if I can do something please tell me 

if I use the Razer BlackShark V3 Pro on PS5 wired via the USB to 3.5mm into the PS5 controller - am I correct in thinking that I won't be able to take advantage of the ANC, EQ, and other features?And is it true that if I plug the dongle into the PS5 and USB from the headset to the dongle, it won't work? but if it does are ANC, EQ, and other features also not available?I want to get this headset, but I want to bypass/disable bluetooth - and use it 100% wired. 

Anyone have a favorite snack food? Mine is beef jerky.

I’ve looked on the product page but they don’t list the DPI button as reprogrammable. Thanks.

Hello Razer Support Team,I am contacting you regarding my Razer Kraken 7.1 headset.This is an older device (around 10 years old), and I previously used it withRazer Surround / Razer Synapse with the 7.1 Surround Sound fully activatedon this same Razer ID account.Due to changes in the Razer software and activation system over the years,I have lost access to the 7.1 Surround Sound feature that was previously active.I understand that my device may no longer be listed as eligible under thecurrent system, however this license was already activated and used in the past.I am not requesting a new activation code.I am kindly requesting the restoration of my previously activated 7.1 SurroundSound access, or guidance on how to access the legacy software compatible withthe Razer Kraken 7.1.I still have:- The headset- The original box- The serial numberI can provide photos or any additional information if needed.Thank you for your time and support. 

I recently bought and registered my BlackShark V3 X HyperSpeed headset but I still didn’t receive an email with my activation code for the 7.1 surround sound feature. It’s been more than a week since I registered the product and I also made sure to check my spam/junk folder but it’s not there. When I try to obtain a “new” activation code it says that my “Razer device is not eligible to receive a 7.1 Surround Sound activation code” though it should be. Any help would be appreciated 

Hello Razer!I'd like to make a comment and a suggestion. I'm a huge Kuromi fan and I'd really love to buy the Kuromi gaming chair and headset. But I live in Switzerland, and I find it a shame that I can't order from them. Is it possible to make it possible to order from your website for Switzerland someday?

I have a razer kraken . I scratched off the activation code to get the item registered on my account and downloaded the 7.1 Surround Sound program. It prompted me to log in and I did, but than nothing pops up. I go to the bottom right of the task bar to check the program, it says it is on, but when I click on it nothing happens but a small window above it to directs to me a website that is my account. I have uninstalled and reinstalled the program multiple times now with nothing changing. I have ran it in admin mode and it still wont let me use it, I tried to run it in compatibility mode and it still wont work. My pc is a 64-bit system, so that shouldn't be an issue. In the debug I get this error over and over again. [1209/124735.207:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) *This is a repost, I was not sure if I should have needed to posted this in Razer Support or here in Audio to receive help, first time on the forum*

Hi, I read that I don't need the software to change the lights to 1 static color.But after doing some googling, I can't figure it out.Some say Fn + Ctrl + 2 works to cycle through colors, but that just cycles through my browser tabs instead.Am I doing something wrong? 

Hi. I have a Razer BlackShark V2 X and when I try to register it, it says the device is already registered! I found a few older links that are supposed to get me to a page to request a new Activation Code but all of them keep getting me back to pages where I’m forced to go through the registration process again, just to get told that it’s already activated, or tell me to contact support regarding Surround Sound, but then I can’t even make a support ticket. This has been a really tiresome loop with no result!

So I was going through the razer software today and I found a feature on my razer huntsman tournament edition called “snap tap” and when I went into some games to try it it didnt work, any fixes?   

Hi ! Was just wondering if anyone with the Iskur V2 have any feedback quality wise. I'm considering one , I'm over 100Kg so chair don't last long for me :).Don't Herman Miller me please!

I have the Razer Wolverine V3 Pro and like some others the Xbox app is forcing us to update the firmware on a PC, it won’t let us into the app. I finally found a way to force through it.When the box pops up saying Exit. Press Option + A face button to change your controller profile. This will let you manage the app under the message.Press Y, then navigate to firmware update. This will let you update the firmware. It just worked for me.

would be very helpfull if the sentitivity clutch was added to the macro inputs.I’m playing a lots of fps games and I would like to do the following : when ‘hold breath’ in ADS also apply ‘sensitivity cluch’. which is basically ‘sensitibity cluch + a button’.I believe that it should be quite a common request and not too hard to add to synapse as all the ingredients are already in.Well, thans for your attention (and the eventual synapse update ?) cheers

The Razor Huntsman mini still works in demo mode but is unresponsive outside of it. I do not currently have a backup keyboard. I can’t access my computer because of this, tried looking it up but only found how to get out of demo and not how to make it responsive.

I’m honestly at the end of my patience with Razer products.This is the second Razer Kiyo I’ve purchased, and once again, in less than a year of very light use (about twice a week for meetings (1hours meeting long)), it has completely failed and in the middle of a very important meeting with customers!The camera suddenly started making short-circuit noises and then stopped working. This exact same issue happened with my first Kiyo.To be clear: the camera has been installed in one position since day one. I’ve done proper cable management, avoided any stress on the wires, and treated it carefully. And still, here we are again with the same chronic problem. It’s not just the Kiyo.My Razer mouse is already my second one, and I live in constant concern that it might stop working in the middle of use.I own Razer laptop, keyboards, mice, mousepads, and more, but my confidence in this brand is fading fast.Last time I contacted Razer support? The answer was simply: “It’s out of warranty, you sho

Anyone using the Kishi V3 Pro with a phone case on? The manual in the box says that no rubber cushions are required for devices with a case. And as expected none of the ones included fit when I have my case on. But I don't really trust it. There is A LOT of vertical wiggle on the left side. That can't be good for the USB C on the right side. And on the right side, the phone is entirely suspended by the USB C port. Anyone have any experience with this? I'm also thinking of taking the rubber cushions and grinding them down on my belt sander so that I can support my phone while it's in the case.

I'm very much thinking about buying a new gaming laptop. Here are two products I'm pondering.Asus Zephyrus g14: 5070ti, 64ram, 1tb ssd, around 2000 dollars.Razer blade 16: 5070ti, 32ram, 1tb ssd. around 2350 dollars.I have a secondary monitor, and I usually use it in one place, but I take it with me at least twice a week. I love working out so much that I actually don't care about the weight.What I'm focused on is to see what devices can last longer from a long-term perspective, and can be used efficiently in different environments. I look forward to hearing from you. Thank you. 

Hi; my English isn't very good, I apologize in advance. I have a problem: my Razer BlackShark V2 Pro (2023) headphones keep disconnecting. Sometimes it happens suddenly, and then hours can go by without it happening. I don't know if there's a solution. I've tried everything, even not using Razer Synapse, but nothing works. Any ideas?

Hello! I’ve had this mouse since 2023 and the battery life has pretty much gone to a couple hours before needing recharging, I’d like to order a replacement so I can swap it out. Is there a process I can go through for this?

I bought Blackshark v2 X, and when i tried activating 7.1 surround boost, i encounter error that the product is already registered 

I’m a fan of the Razer Edge and was wondering if there are any plans for a new or updated Razer Edge model in the future

I’m a fan of the Razer Edge and was wondering if there are any plans for a new or updated Razer Edge model in the future.

I have a problem with my Razer blackshark v2 x usb headphones when the microphone is working, there is a squeak on the left side where the microphone starts how do I fix this problem? I do not have a serial number in order to use razer synapse