The Razer Armory

I own a Razer Huntsman (RZ03-0252), I’ve updated firmware, hard resets, but I don’t know why my “s” key doesn’t work… The weird thing is… When I turn on my computer the key works perfectly fine after a bit like 15 minutes, when I press the key it starts to “spam” like a single click would do this: “ssss” and after a little more it dies completely, the key stops working. It used to last long the “ssss” issue but now is just a little after turn on the computer. Gaming with this is horrid as you can imagine, you can’t walk backwards…Also minor thing I’ve 3 keys are off the colors chosen in the studio app but don’t mind much to be fair… More worried about the “s”…Hopefully someone will help me find some solution(This post was written with the “s” on the Ctrl + C”)

I bought the V2 second have to get a head start on learning controls while i save money to transition to PC gaming. It was purchased to play DayZ on PS4. I've done a lot of research in the past week. It appears that you can use QMK Configurator with 192.168.7.1 and remap the firmware.  Normally i wouldn't even bother looking into this but I have discovered the key binds on V2 only work while plugged into said PC. I can plug it into the PS and it work with the default layout. I can move with WASD, tab for inventory, and a couple other actions but its limited. The default layout has 4 buttons instead of the 8 buttons option. The more and more i learn about how PCs work and coding the more i learn everything is possible if you know what you're doing.  Please guide me into customizing the firmware so i can reconfigure the default controls to be the games controls I need so I can bypass synapse and use it on console. Thanks.

Can anyone help me please my b button on my v3 pro is my down pad button an no matter what I'm do on the xbox app it won't change back to normal 

Was looking into the black shark v2 x recently as I heard it had a pretty good mic and comfortability, but I also heard that razer products in general don’t tend to last too long and break easily. Is this more or less true? How durable do they seem to be on average? Could they at least last me half a year to one year? Is it likely for them to hit the 2-3 year mark? I don’t want to invest money if they’re going to break down on me but I do really like the feel of them, so I’m a bit lost 

Hi,I've been using my Razer Blade 15 for about 1.5 years without any problems until now. Recently, I noticed that the laptop no longer charges properly. It stays at 0% battery, and although it indicates that it's charging, the battery level does not increase. The laptop only powers on when plugged in using the 230-W charger and won't turn on with battery power alone or with a type-c charger.This issue began after using a USB-C charger overnight, which I’ve done successfully in the past. I've already tried several solutions, including replacing the battery, reinstalling Windows, updating the BIOS, and updating all drivers, but nothing has resolved the problem.Any help would be appreciated. 

The left adjustment slider on my headset (Razer BlackShark V2) is loose. During game play, the ear cup is free to slide down with no resistance. My headset is out of warranty. Is there a way to fix this?

Hi there,I’m using a Razer Ornata Chroma Destiny 2 Edition (wired) keyboard and have run into an issue where none of the F1–F12 function keys are responding, even when using the Fn key. I’ve already: Performed a full hardware reset (Esc + Caps Lock + Spacebar while plugging in) Tried Fn + Esc, Fn + F10, etc. Confirmed keys are mapped correctly in Synapse Disabled Gaming Mode Reinstalled Synapse and drivers Tested on another PC (same issue) Checked Hypershift and profiles – nothing unusual I believe the Fn layer may be stuck due to a firmware issue. I’m not requesting a repair — just a firmware reset utility or workaround that can restore proper function key behavior.Since my keyboard is out of warranty and I can’t submit a support request through the official site, I’m hoping someone here can assis

I’ve tried unplugging and doing the esc + caps technique, Uninstalling razer synapse, and every google search known to man. Nothing appears to be working. The only success I have is the esc+ caps after the second time I have up to 5-10 minutes of usable Esc - F12 and then the keys don't work again.  No, this is not a cleaning issue. 

Hello Razer Team and Community,I purchased three devices (Leviathan V2, Basilisk V3 Pro, DeathStalker V2 Pro) directly from Razer.com in December 2024.All three failed after a few weeks.I received a replacement for one item, but nothing improved. After multiple support tickets, I still haven’t received any proper diagnosis or refund.I suspect Synapse is the root cause of all three failures.Razer refuses to acknowledge this, citing a 14-day return policy despite the clear EU 2-year conformity warranty.I have now filed complaints with the DGCCRF and the European ODR platform.Please escalate this internally — this is not acceptable from a brand I trusted for years.

I was wondering if they sell the kuromi kraken kitty v2 that is not Bluetooth I’ve tried everything to connect but doesn’t even have a aux cord or hole for that. I really like the product but can’t connect to my Xbox console without aux.

Looking for a rgb number pad that syncs with Razer. I went through the partner list and didn't find any.It would be great if Razer did one. With an escape key maybe a few extra macro. Wireless. Chroma.

Hello, I would like to buy a razer pro click, but it is already old and not even in stock + it doesn't even have USB C. Do you know if razer is planning a successor to this super mouse? :)

I tried to reset my phone number and purchase things on razer gold and cannot receive any SMS/OTP. I tried to find the support but they just do not response.

Need customer support help

I tried to update my headset firmware, but the dongle is always not detected. Is there anyone who has the same problem? Is there a solution for this problem?

I own a Leviathan v.1 2.1 soundbar and I would like to know if I could get Leviathan v.2 without the subwoofer and use my v1's one on it.That way I could get a fresh soundbar and use the old subwoofer to save money. Win win.

Hi all, hope somebody can help before I return this product. I've connected the controller to my PS5, I can navigate the dashboard and play games etc but,  the mute button does not activate my arctic nova wireless headset and the controller will not turn my PS5 on from sleep mode or from off.Also in pairing mode on the PS5 Bluetooth accessories menu it states the "passkey might not be correct* As this is an authorised product for use with the PS5 I'd expect it work easily. Any suggestion?Many thanks. 

Hello, I just bought a Razer Barracadu X, and when I start or pause a video, I hear a small crackling sound lasting about 0.1 seconds. What do you think this is? Thanks in advance. 

Hi, like in the topic, my not even 2 year old huntsman elite keyboard sometimes cant recognize that im HOLDING ESC key down, instead it sometimes dubbelclick while holding it down and sometimes even more than dubbel.And some days it also dosent recognnize its pressed down at all.  Anyone had this issue before or heard about this? Can’t really decide if i want to invest in a new expensive keyboard from razer again if 1-2 years is the time it takes to get these kind of issues.

The subwoofer of my Razer Nommo v2 pro stopped working, you can't hear it, and you can't see any LEDs on the back. Is there anyone who has been through the same thing and can help me? my serial number is 472328B04600257

Hi, I had 580 Razer Gold and started purchasing PUBG Mobile codes. The total value of the codes I received is 200.17 Razer Gold less than what I paid! My account balance is now almost empty, but 200.17 Razer Gold is missing!I opened a support ticket yesterday, but no one has responded yet. I've also tried multiple times to reach out via live support, but it’s like no one is there — I’m getting no response at all.Also, since opening the ticket, some of the codes (worth about 50 Razer Gold) have automatically appeared in my dashboard, which means I did receive part of what was missing — but there’s still 150 Razer Gold worth of products missing, and there’s no update or explanation.

i have a razer deathadder V3 hyperspeed and i wanted to buy grips but i couldn’t find any so i don’t know wich one to choose 

bought the mouse in 2023, just decided to do this, this pops up

I just bought this controller and when I wanted to edit the buttons it wouldn't let me, my screen just stayed grayed out without letting me edit them.I just bought this controller and when I wanted to edit the buttons it wouldn't let me, my screen just stayed grayed out without letting me edit them.