The Razer Armory

I just bought this headset and I can’t figure out what the point of this olde controller hub is for. I have to connect the head via Bluetooth to my PC. The controller hub is plugged into right port in the back my pc and when I’m in Bluetooth mode I can’t use any of the functions of the controller hub. I saw post online saying “Must be in hyper speed wireless, which when I enter this mode I can use all functions of the controller hub. Yay great… but now my system volume is muted and no matter what I do I can’t get sound. Doesn’t matter if I put my default device as “game v4 pro” or “chat v4 pro” still no sound and there isn't a “hyper speed wireless” device. So what do I need to do? 

Dear Razer Gold Support Team, My name is Chen Jiahong and I would like to report a fraud case regarding my Razer Gold PIN. On 16 August 2025, around 11:15 AM, I purchased a Razer Gold PIN worth RM300 at:7-Eleven No. 210, GF, Jalan Tun H S Lee, City Centre, 50000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. The serial number of the PIN is: . Shortly after purchase, a scammer tricked me into sending the receipt and PIN details. He immediately redeemed the PIN without my consent and then attempted to extort me for RM5,000. I have attached: The purchase receipt Screenshots of the scammer’s chat and threatsMy account details: (REMOVED FROM PUBLIC POST)Razer ID email:  Razer Account Name:  Phone Number: I kindly request:Please help investigate this case and trace the account where the PIN was redeemed. If evidence clearly shows unauthorized use and fraud, I humbly ask whether Razer could issue me a replacement PIN, since I am the legitimate purchaser.Thank you very much for your assistanc

This morning, while browsing the keyboard page on Razer’s Chinese official website, I noticed an error in the displayed information.As shown in the image, the “Huntsman line” was mistakenly written as “噬魂金蝎系列”, whereas the correct translation should be “猎魂光蛛系列”, consistent with the product introduction below.I hope this issue can be corrected soon.Perhaps other parts may have similar problems as well, and I hope Razer can thoroughly review all regional versions of the official website to ensure that such simple errors do not occur.^^ 

Gta 5 enhanced doesn’t have thx support fully so when you use it stereo sounds are muted ex: dialogue, phone sfx, etc can you add support for gta enhanced as there is support for normal gta anyway?

I just bought the Kraken V4 PRO and I honestly like the headset I think it sounds good, definitely a step up from my last headset. But this thing has been giving me headache and hoping someone on forums could answer few questions I have about it. First question, is there a dongle I could buy for this headset? I thought this headset would connect wirelessly through the olde control hub, but that doesn’t seem be the case. If it does can someone please tell/show me how that’s done. Right now I have connected to my PC through Bluetooth, but if the headset isn’t in a specific mode Synapse won’t pick up the headset. As right now Synapse is yelling at me to switch default device to “Game” when I switch the “game” preset I lose all sound on my pc… even if make it the default device. Also the headset volume isn’t working with my PC system, if turn my headset down via wheel on the headset system volume stays full blast. My final quest is about the olde control hub… I can’t for the life of me get

Hello, I wanted to ask what is the best solution for wireless headphones, keyboard, and mouse that work well for both PS5 Pro and PC. Thank you.

Добрый день! Купил kraken v3 pro и не могу на коробке найти код активации для THX Spatial Audio где его взять?

Hey ! I got a wolverine ultimate controller that i bought in 2019 and I've got some buttons working half the time and some buttons double clicking i was wondering where i could get some parts thank you

I have gone through multiple support cases with this issue and have not gotten a resolution so I figured I’d come here and see if anyone has seen this or experienced this yet. The command dial does not respond at all, and the whole keyboard page in synapse 3 does not load. I purchased it via amazon, and first went through getting a replacement from them per the first ticket I opened with Razer support and the same behavior occurs on the new keyboard with new cables and every combo in between.   Video demo of the command dial not working: https://drive.google.com/file/d/1SCAG3oDcLfzojei55lnar8jNc7RW_ZZV/view?usp=sharingVideo demo of the page in synapse not loading: https://drive.google.com/file/d/12PK0qqvtPDqB6MaL6JvJFv2kCsKnOUUJ/view?usp=sharing So far the troubleshooting steps I have done are:done a fresh install of synapse per https://mysupport.razer.com/app/answers/detail/a_id/1708/~/how-to-re-install-razer-synapse-3-%26-2.0-on-windows fresh install of the keyboard drivers themselve

QuestionRazor Naga Pro RZ01-0342The other day I had it on wireless Bluetooth and it ran out of charge. After plugging it in - it doesn’t charge.It’s been almost 2 days now with absolutely no response from the mouse. It doesn’t even get picked up as being plugged in. I’ve tried another wire too.I’ve had absolutely zero issue with it until this point. Anyone know if there is a solution for this or if I’m just dealing with a dead brick?

Hey! i received the recent blackshark v3 pro, I love it, especially after the update. during my first game, people couldn’t hear me or very low, my microphone wasn’t fully plugged.i pushed it to the « clic » sound and it’s work perfectly now, just want to know, can it be dangerous for the material if not plugged 100%? thanks !

I tried using my Hio webcam to scan a QR code. everthing seemed normal until I stated the scan. I was thn asked for connection to another program like Pin or Bing. I do not know what this means?

Case is charged and Shows a green light, When case is opened earbuds do not show up in bluetooth, tried looking for them on all my devices, still no luck, any help will be much appreciated, i haven’t had these that long.

Hello, dear users,When I checked Synapse and went to the Devices section, I could see my mouse (with its picture showing) and my keyboard (although the picture is still loading). However, when I click on the keyboard, it just takes me to a loading screen.So, I can’t change any of my lighting settings or anything like that, I guess.I’ve tried repairing it, uninstalling it, running that frustrating System File Checker tool to fix missing or corrupted files—I even tried restarting my whole life—but nothing seems to work. I need an expert here.Thanks. 

Has anyone had the issue where the kiyo pro was working fine then all of a sudden it’s not focusing and nothing but a a fuzzy image now I’ve unplugged it and tried different usb ports that didn’t work I’ve also tried uninstalling razer apps and reinstalling that didn’t work either I’m at a loss here and the camera isn’t that old I just bought it few months ago 

I was finalizing the payment, when I was asked for two-step authentication by sending an SMS, however, it shows an alert with the following sentence:"There was an unexpected mistake. Reload the page and try again.".I'm Brazilian, I've changed browsers, put private mode, tried also on my cell phone and nothing worked.

My naga trinity scroll up and down do not work (side movements work fine). It was working fine and then the day later it just stopped. Part of me thinks it might be a windows update issue as I remember running that after a holiday (it was working prior to updates). It could also be hardware but the side scrolls work. Tried compressed air, reinstall synapse, tried the other two side attachments etc… The Naga trinity is not listed under drivers so I cannot manually download them, where would these be located? used the windows auto install method for that. Any help would be great thanks

I’d like to know if the Razer Kishi can be remapped to have the buttons emulate keyboard inputs. Particularly on iOS.

Hey everyone, I recently bought a Razer Blackshark V2 Pro (2023), but I didn’t get the cables or the white dongle that are required. Any ideas on how to get these things?

Where can I buy replacement ear cushions for the headset? I can’t seem to find any in the official store.

Hi all in, I need help i can could else earning silver coin. I saved to the newsletter, and purchase a lot items in the RAZER STORE. So… whats i can else earn ?. GreetingsSebastian fans Razer

I don't know where the serial number is and if it was on the small tag near the jack then I may have cut it off... Somebody please tell me where is it. 🙏🙏🙏🙏**Edit: I found it sorry for wasting your time

Imagine ditching your headset completely  no ear fatigue, no head pressure but still hearing every footstep, reload, and explosion in pinpoint 3D audio.The Razer NeoSense Headrest is my concept for a unit that mounts to your chair’s headrest and delivers: Directional near-field audio (so only you hear it) HyperSense haptic feedback synced to in-game events Chroma RGB edge lighting to match your battlestation Adjustable audio beam for total privacy or room fill I’ve mocked up a concept render so you can see it in action.Would you game with this instead of a traditional headset? What features would you add? This is just for fun (not a real pitch or razor affiliated concept) so feel free to comment whatever comes to mind 😄 and hi, my name is Heidi otherwise known as princessinlair