General Discussion

Feel like I'm running in circles on the website trying to find any kind of support. I'm trying to file a warranty claim for my Viper Mini but cannot for the life of me find out how to do it. The website just rambles on about proof of purchase etc and provides no clear way to file a claim. Any links I click to get to 'Support' just loop back to pages I've already read. 

I tryed synapse 3 and 4. Restarting my pc. Check device manager (human interface, Mice and other devices.It does not show any razer mouses. I tryed to give my S/N code but it only shows for me its out of warranty. its not finding the razer mouse. i have 2 codes on the box. S/N 2035LZ05M5K9EAN: 8886419332909 1 codes on the mouse.S/N (removed for security purposes)I have black glides too. instead of white. Can anyone help me to tell me i have a real razer? when its not showing up.  

I would like to know if a controller is better than a keyboard for Rocket League.

I noticed that the Achievements on Razer Insider are gone, and I can’t seem to find any official explanation. Does anyone know why they were removed? Were they replaced with something else, or is this just temporary?If there was an announcement or update about the achivements, please let me know.

Apparently there’s an update for it from 1.2.0 to 1.2.1. The Razer support website doesn’t show it, but it does indeed exists. Has anyone been able to find or update theirs? 

Was playing apex and synapse started updating in the middle of a game. Restarted the PC when I was prompted and now I can’t log into windows because none of my USB ports are working. I have no mouse or keyboard connectivity. Was able to get into BIOS but as soon as windows login screen shows I can’t enter my passcode. Unplug and replug keyboard and lights will come on for a few seconds and then shut off. No input. What the heck do I do? 

Hello everyone, I am considering buying razer Iskur v2, but I am not sure if it is suitable for 193cm tall and 117kg guy. Does someone has experience using it with similar height/weight parameters? 

Hi. For the life of me, I can’t find the Blackshark’s audio input on my laptop. I don’t even know if it works. I want to know how to find it. Please help me. 

I've just bought a Blackshark V3 Pro for use on my PC. It hasn't arrived yet, but I've just noticed it's the Xbox version. I know it's compatible with PC, but do I get the exact same functionality from it? Like THX Spatial? 

I were using Blackwidow chroma for nearly 8 years and sadly its coming end of its life. Some of the keys not pressing. Currently Im considering my options, I’ll be glad if you share your experiences.Option 1 : Blackwidow v4 X for 66€ Option 2 : blackwidow v3 tenkeyless for 50€ Option 3 : Open for suggestions around this price range( Im living in Turkey so prices can vary) 

I just ordered the wolverine v3 pro because it seemed to be the perfect controller, especially for PC which is what I play on most of the time. I chose this over the Xbox series elite 2 because those apparently have questionable build quality and the wolverine v3 seemed exceptional in that area. It turns out, I was right, this controller IS the perfect controller for PC, or rather it would be if the software side of it was any good.As it stands, there is no way to remap any buttons besides the extra triggers and the paddles and these can only be remapped to the other standard, already mapped buttons on the controller. Realistically this makes the extra buttons virtually useless. I have no use to have two buttons that do the same thing. There is no way to remap ANY buttons to a keyboard input. THIS CONTROLLER IS BASICALLY USELESS TO A PC PLAYER​​​​​​​ I truly do not understand why this is even marketed as a PC controller without button mapping, and by th

Has anyone experienced delays or different shipping locations when ordering Razer products? I’m curious how long it usually takes and whether packages sometimes ship from different regions.

Hello thereI recently bought a Razer Wolverine V3 Pro for my Xbox Series X. Its a very nice controller, however, I noticed it won't charge when its connected with USB to the Xbox and the Xbox is turned off. This is a bit strange to me since this works with all normal wireless Xbox controllers (and also Scuf Instinct, for example). And this is how I usually charge my controllers, just plug them in overnight while the console is off. It would be quite tedious to find another charging solution so i am hoping to find a fix on this. Thank you

Do the friends you play with also need to be a part of the competition, in order for you to gain their gameplay hours? or does it only care if you yourself are going through the razor app to load up the game, and see’s the others are with you?

so recently i have been experiencing echo issue? my friends say that they can hear their own voice through my mic, i tried fixing it through multiple ways using chat gpt, did a reset on the drivers, unplugged, pluged, tried fixing it through game and yeah. went deep fixing tbh. but it still is happening and at first the mic was perfect but now its creating issues, i feel like the audio quality of the mic degraded too when i did some mic test, its been only 2 months. i checked amazon for reviews rn and there are some complaints about sound leaking. how do i fix this ? is this an audio leak? and if yes then how to fix it 

Hi I have a RAZER BLADE 14 2023 - P/N RZ09-0482XWM3-R3W1.I was using it the other day when the screen just went black.  The screen just seems to have died??I have tried turning it off and on and nothing. The laptop turns on and the key illuminate but nothing on the screen.. power light is green and is slowly blinking.I have connected to an external monitor and that works so Laptop seems to be working just the inbuilt screen is black.Could someone please help or have any ideas.Thank you in advance 

I have had these kraken v3 for almost a year. Recently, they have started to BLAST this loud static sound every few hours, it hurts and I have to unplug and replug the headset to make it stop. I have gotten to the warranty send in process and now I’m scared they wont test it for more than 30 minutes to make sure it’s malfunctioning. I want the headset replaced bc the same thing happened to my last pair before they just completely stopped working. 

Hola comunidad de Razer. Mientras buscaba información sobre la optimización de gráficos y renderizado para la última actualización en dispositivos móviles, me encontré con una discusión técnica bastante específica sobre la infraestructura de distribución de los archivos del juego.Parece que hay un debate abierto sobre los permisos de acceso público y la configuración de CloudFront para esta versión. Encontré este hilo de soporte en AWS que detalla el problema de los buckets S3:https://repost.aws/questions/QUFlM7O_PLQxi_OJQdBuTQUQ/minecraft-1-21-124-apk-download-public-access-cloudfront-issues-s3Información GeneralEs interesante ver cómo la gestión de archivos en la nube afecta directamente la experiencia en Android. Según lo que leo, la configuración d

Is there a scheduler feature on the Synapse to turn on/off the RBG on all the razer devices at a specific time? I dont turn off my PC ever, so my razer RGB always stays on, and i fear the longetivity of these rgb leds will wear off if i keep it on 24/7.Anyone can chime in if they keep their devices rgb on at all the time? 

I've been a razer user since synapse 2. I was overjoyed for synapse 3 to come out, as synpase 2 was terrible, and when I first saw synapse 4 i was again overjoyed. Now, synaose 4 is out and it may as well be malware. Lighting effects don't work half the time, and the most annoying thing: my audio devices. For years, I have had my razer nomo speakers on my desk switched off.  When I want to use them, turn them on, instant speakers, when I'm done turn them off, instant headphones. Now, turning my nomos on, stops my mouse working for about 2 minutes as it refreshed all razer devices, and then takes about 5 mins of turning them on and off before I get sound. If I turn them off to go back to my headphones, synapse gets stuck, refuses to detect any of my devices, so I have to restart my PC. Ditch the project, go back to 3. It worked and was honestly the best peice of "gaming hardware" softwar