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I am writing to express my extreme disappointment with the Razer Kishi Ultra I recently purchased for a significant premium over competitors. Your marketing explicitly highlights this as a "God-Tier" controller designed for the iPad Mini that delivers a "true console experience without compromise."However, after spending hours troubleshooting, I’ve discovered that the flagship feature—Sensa HD Haptics—is completely non-functional on iPadOS. This is not a "console experience"; it is a silent, dead controller that costs twice as much as its competitors.Hiding a "not supported on iOS" disclaimer in a tiny footnote while using the iPad Mini as a primary marketing image is deceptive. I am requesting either a firm timeline for when haptic support will be added to the iOS Nexus app, or a full refund for this "compromised" product.

Hi All,  I’ve been searching all over  internet on this issue but seem like I can’t find any related articles..Just bought the Kishi Ultra and was tempted by Razer website showing on game Genshi Impact on an iPad mini 6 with the Kishi Ultra and make a purchase.   But only realised it doesn’t work at all T.T or am I missing out anything can someone help.   Thank in advance. 

   Haven't received promo code for 20$ off in the email even after getting the prompt for profile completing as shown above.

Razer Synapse installation failed. 

OK Razor...I’ve been pleading with the powers that be since 2014 for a Razor Naga 12 Button Left-Handed mouse that is WIRELESS.  Why haven’t you created one yet?  There’s one for right-handed users!  Don’t you believe that lefties deserve the same products?  I have a WIRED Razor Naga Left-Handed mouse, my second one.  Whoever owns Razor is obviously not left-handed.  Just created one, eh?  

I have seen many threads regarding the high RAM usage, but nobody seems to have a fix. Please, Razer, do something about this. I only want to remap my buttons and use profiles. Can't you just create a lightweight software that doesn't drain our system resources like a crypto miner?!I have reinstalled and updated everything.

The promo code email was not sent to my inbox 

Hi everyone!I wanted to start a discussion about the Razer Naga V2 HyperSpeed and its lack of official support on macOS.Recently, Razer launched the Synapse for Mac Preview, and while some premium models like the Naga V2 Pro are supported, the Naga V2 HyperSpeed is completely left out. Without official Synapse support, Mac users are unable to map the 12 side buttons or configure profiles natively.So many people own this specific model and use it for productivity, MMO gaming, and general work on Mac devices. It is incredibly frustrating that such a popular mouse still doesn't have native software support here. Relying on third-party workarounds (like SteerMouse or open-source tools) shouldn't be the permanent answer for an expensive Razer product.Is there any official information or a roadmap from the development team regarding when (or if) the Naga V2 HyperSpeed will be added to the Synapse for Mac compatible devices list?Please let us know, as there is a huge community of Mac users wa

Hi everyone!I wanted to start a discussion about the Razer Naga V2 HyperSpeed and its lack of official support on macOS.Recently, Razer launched the Synapse for Mac Preview, and while some premium models like the Naga V2 Pro are supported, the Naga V2 HyperSpeed is completely left out. Without official Synapse support, Mac users are unable to map the 12 side buttons or configure profiles natively.So many people own this specific model and use it for productivity, MMO gaming, and general work on Mac devices. It is incredibly frustrating that such a popular mouse still doesn't have native software support here. Relying on third-party workarounds (like SteerMouse or open-source tools) shouldn't be the permanent answer for an expensive Razer product.Is there any official information or a roadmap from the development team regarding when (or if) the Naga V2 HyperSpeed will be added to the Synapse for Mac compatible devices list?Please let us know, as there is a huge community of Mac users wa

I’m curious what people here consider worth the money. It could be a mouse, keyboard, headset, mouse pad, or anything else you use regularly while gaming.

I had bought a Razer Basilisk X Hyperspeed a few years ago as a back-up mouse in case my current mouse has issues. Well that day finally came, and now I unboxed my Razer Basilisk Hyperspeed and it’s faulty immediately. After successfully pairing via USB dongle or Bluetooth, mouse movements and button clicks and scrolls don’t register. In Razer Synapse, the mouse shows as sleep/off/not connected, although it did manage to show as connected a few times on Bluetooth so I could try changing the Power Saving mode to the highest setting, not going idle until 15 min. For troubleshooting, I have tried:Updating drivers and firmware via the mouse model page from Razer Razer Mouse Pairing Utility and Razer USB HyperSpeed Dongle Utility Using a new 1.5V battery Restarting my PC Closing all Razer apps (e.g. Synapse) Plugging the dongle into different USB portsWhat are some potential issues and fixes?Based on the symptoms and troubleshooting, it might be the transmitter in the mouse is failing, or i

I recently purchased the razer thunderbolt 5 dock mainly for the ssd option. As far as I can tell every port works including the headphone jack. For some reason it won’t detect an installed ssd. I’ve tried 2 different western digital 4tb drives and ordered a Samsung 990 2 tb ssd that also does not work. Nothing shows up in disk management besides the hard drives that are installed inside the laptop

I recently purchased a new mouse and the mouse charging pad. I was not logged into my account accidentally and I need my rewards credited to my my actual razor account. That's all.

Hi, My Razer Viiper Signature Edition does not charge at all and wont go past 0% even though it has been left hours charging by cable.       Very Frustrating and i have looked for other threads but I cant find anything that helps.   I have the latest firmware etc.   For such an expensive mouse this should not happen. 

tengo este mouse como desde hace unos 10 meses, hasta que se me presento el problema de que dejo de cargar, probé conectarlo a un enchufe de pared y tampoco cargo, también probé conectarlo en otra pc para reafirmar que el problema no era mi pc, y pues no cargo claramente, lo curioso es que si funcionaba tranquilamente usándolo vía bluetooth , probé dejándolo cargando toda la noche y tampoco funciono, también probé reiniciándolo presionando 15 segundos y tampoco funciono, probare una vez mas dejándolo cargando toda la noche pero dudo que funcione, quisiera encontrar la solución lo antes posible. el producto lo conseguí en la tienda de razer de amazon, y soy de centroamerica así que no creo que la garantía valga.

Hi, for the past few days I've been having a problem with my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard. When I'm playing games like Counter-Strike 2 or Valorant, it registers keystrokes for keys I'm not pressing, including the Escape and Windows keys. Is there an update available that will fix this problem, or is it a hardware issue?  Firmware version 1.1.9.0

Hello,I’m having a problem with the tilt mechanism on my Razer Iskur chair. The backrest moves back and forth freely, and the lever doesn’t seem to lock or control the tilt properly. When I lean back, there is very little resistance and the backrest just moves backward.Could you please let me know if there is a repair kit or replacement part available for the tilt mechanism? I would be happy to purchase the necessary parts if they are available.Thank you for your help. I look forward to hearing from you.

The Razer Raiju Mobile app isn't supported anymore and recommended Razer Controller app doesn't seem to support Raiju Mobile either. Tried via cable and Bluetooth with no success. Tried to find any kind of answers online with no success. It's very frustrating that big companies can't even provide proper documentation about the products they are selling. Instead of testing the controller in games, I have spent hours trying to make official apps work so that I can remap buttons. Can it be done with Razor apps or will I have to use a 3rd party software?

I really wanna buy a Razer chair - they are stylish and comfy looking. But also, as a guitar player, I need arms that fold out of the way; none of Razer’s chairs have that. Backforce does but they do not ship to North or South America - I’m in USA. I currently use a Wavebone chair but it stinks.  Who else would buy a Razer chair if there were a model with foldable arms? I’d buy a chair like the Iskur or Enki. 

My volume roller is set to scroll, but it only changes the volume. I tried this on two different computers and it behaves the same way with both.In my main profile, I can’t save changes to the roller. I can change other keys.If I create a new profile, I can set the roller to other tasks such as zoom in/out. But if I set it to scroll up/down, then it only changes the volume.  Blackwidow v4 Pro (Razer Green Switches)

Hi Razer Support,This is a follow-up to my earlier thread from April 2025. That thread was moved to PM and never reached a solution:https://insider.razer.com/razer-support-45/can-t-re-pair-razer-viper-v3-hyperspeed-with-hyperpolling-dongle-after-firmware-update-76170 BackgroundThe original HyperSpeed receiver of my Viper V3 HyperSpeed was damaged. The mouse has no USB port and no Bluetooth, so a HyperPolling Wireless Dongle is my only way to use it.In April 2025, my first HyperPolling dongle paired fine at first. After I unpaired it, Synapse started a dongle firmware update. Nothing was updated on the mouse, and the mouse could never be paired again.I recently bought a brand-new HyperPolling Wireless Dongle to see if this had been fixed. Synapse reported firmware 2.1.0.0 on it the first time it checked, and no update was run on it. It fails in exactly the same way.What the Synapse 4 logs showDongle: VID_1532 & PID_00B3, firmware 2.1.0.0 (the latest mouse firmware Synapse offers). S

The latest Synapse update (I had one yesterday I think) disabled the automatic profile switch for some applications. The profiles do not switch automatically for Google Chrome or VSCode, but they do work for others like Visual Studio or some games.I tried everything that was suggested in some support threads regarding the faulty profiles switch (there are lots of them apparently, meaning Synapse is quite buggy).Razer, please debug the latest release or give me a link to an older version of Synapse 4.

“I have a Razer Viper Ultimate RZ01-03050, and the original wireless USB dongle has been damaged and is no longer working. Could you please check whether a compatible replacement receiver is available for my mouse using the serial number?”

I’ve misplaced my dongle for my blackshark v3 x hyperspeed wireless headset Is there a way for me to get a new one?

the E code card was already used