Unanswered questions

Привет,У меня две проблемы с гарнитурой Razer: Звук: очень тихий и приглушенный, даже на максимальной громкости. Прошивка: Мне не удаётся прошить/обновить прошивку — программа обновления выдаёт ошибку, и процесс завершается с ошибкой.

I borrowed my boyfriend’s Razer Viper Ultimate… and lost the dongle. Oops. Is there any way I can buy a replacement one? I can’t find anything on the website. 

Hello Razer Support, I recently purchased a new pair of Razer BlackShark V2 X headphones and tried to register them on the Razer website to activate the 7.1 Surround Sound feature. However, the website says that my headphones are already registered to another account. I purchased them from a store on Kaspi.kz, and I cannot activate the feature. Could you please check whether my serial number is already registered, help me determine the reason, and assist me with activating the 7.1 Surround Sound feature? I can provide my proof of purchase, serial number, and screenshots of the error. Thank you for your help.

Hello, my Razer Orochi V2  has several issues: the green LED randomly turns off or flashes, the cursor freezes, moves upward pixel by pixel, or suddenly teleports to the bottom of the screen, and clicks are sometimes delayed. Sometimes the mouse works normally for like 3 hours, then suddenly freezes and stops working completely. I have replaced the battery, restarted my PC, and tested the mouse on another computer, but the problem keeps coming back. i even try driver or firmware put it say it okay

it shows 0% battery wirelessly and wired but sometimes when i hold the power/dpi button for like 1 to 2 seconds the dongle for the viper v4 pro turns off the lights and in synapse 4 the mouse goes away and then it comes back sometimes it still shows 0% but sometimes 100% and im sure that its not 100% because its been a bit since my last chargeim on latest firmware, latest synapse 4 even tried factory resetting my mouse and reinstalling the drivers nothing worked

Hi, i am unable to disable auto-updates. In the old razer snypase, there was a setting for me to disable this, however, in this new razer synapse 4, I am unable to do so. When I open the settings, there is no option for me to disable auto updates. I have attached a screenshot below  

My order is stuck in clearance delay and FedEx is saying importer needs to provide a tariff number. Need some help.

Hi everyone,I'm experiencing a very strange issue with my Razer Monitor Stand Chroma (RC21-0232), and it appears to have started after a recent Synapse/Chroma update.The important thing is that I have now completely reinstalled Windows 11 from scratch, so this is a completely clean installation with no previous Razer configuration or leftover software.The problemWhen the computer starts, the entire LED strip works perfectly.If I disconnect and reconnect the Monitor Stand while Synapse/Chroma is not running, 100% of the LEDs work correctly.The physical Chroma button also works correctly and cycles through the built-in lighting effects with the entire LED strip illuminated.However, as soon as Razer Synapse/Chroma starts and takes control of the Monitor Stand, part of the LED strip turns off.It is roughly half of the strip, slightly less.The affected section is always the same.For example:Static → affected section is OFF Breathing → affected section is OFF Spectrum Cycling → affected sect

So I got this backpack in christmas 2024, and for the past year or so, I saw that the rubber that goes above the zipper has ben losing the glue, this stops me from just opening and closing easily, because the thing from the zipper that moves it get stuck underneth.I really love this backpack, however it has been really painful to use in the last year or so.Just now I decided to write it  bc I wasnt going to school as frequently before and now i am going to be studying full time, and this problem really annoys me.I would like to know if anyone have the same problem, and what you did to solve, or if doesn’t have any fixes.

I tried opening the Razer Synapse and it stays still at 0/235 KB, after that it says: “Failed Instalation”.I already tried reinstalling the razer synapse completely, and nothing happens. I hope you can help me. 

Hi,I am facing a persistent issue while trying to install Razer Synapse 4. Every time I run the installer, it gives me an "Installation Failed" error or just gets stuck on a blank/black screen. Here is what I have already tried to fix it, but unfortunately, nothing worked:1. Running the installer as an Administrator.2. Completely wiping all Razer folders from %localappdata% and %programdata%.3. Ending all Razer-related background processes via Task Manager before running the setup.4. Temporarily disabling my Antivirus and Windows Firewall.5. Reinstalling Microsoft .NET Framework and Visual C++ Redistributables.6. Using Command Prompt (CMD) as Admin to manually create the installation folders and granting full permissions (icacls).7. Cleaning up ghost drivers from Device Manager.The Synapse 4 setup completely refuses to install or load properly on my machine. Has anyone found a workaround for this specific bug? Any help from the support team or community would be highly appreciated.Than

RZ09-0329, BIOS 1.06, Windows pushed the 2023 Secure Boot update, and now Secure Boot says Invalid signature detected. There’s no key reset option in the BIOS.  Can Razer push a new bios update that includes the 2023 microsoft signatures?  Thanks!

Hello!After update I got the Secure Boot Violation message when power Laptop On. And I can`t boot into Windows. Please, help. 

I accidentally registered a Razer Viper V3 Pro Faker Edition using the serial number from a seller's photo before purchasing the mouse. I canceled the transaction and do not own the device. Could you please remove the registration from my account so the actual owner can register it?

Hello, I could use some help. There is no sound when I use the 7.1 surround sound software. I have already used my activation code and everything. I have tried it with all of my output devices, and none of them work. I want it to work when I select “Realtek(R) Audio (Headphones)” which is my Blackshark V2 X headset. When my I select the sound output to be my headphones, it works just fine. But when I try “Speakers, 7.1 Surround Sound”  neither of them work. No sound comes out. I tried to uninstall the 7.1 surround sound app and even followed steps I saw in the support tab but it still didn’t work. I don’t know what else to try.  Can anyone help me, thanks. 

Hi, my Kraken V2 stopped playing audio from its right speaker, i tried on multiple devices with and without its splitter but doesn't seem to be working, what can i do? 

 Pretty much the title.  I’ve rebooted, updated the software etc.  Currently I have the hub connected to my PC via USB-C and my headset also connected via USB.  It won’t charge, just sitting at 0% battery.  The headset works great while plugged in, but the hub doesn’t seem to control anything on it.  Making it rather pointless….Tried updating the firmware - but it gets stuck at 50%  I’m at a complete loss here.  Just pulled this thing out of the box and it’s essentially a wired headset and the hub is just going back in the box at this point.  I had PC USB selected on the hub as well, no dice. TL;DR: Headset won’t charge.Hub doesn’t control anything.Firmware update on headset stuck at 50%.Headset works great while plugged into my PC. Please help!

Hi there, Since installing the latest Windows updates on my Razer device, I am consistently presented with a red pop-up message on startup titled:"Secure Boot Violation - Invalid signature detected. Check Secure Boot Policy in Setup."After clicking OK, the System Recovery window appears. I have attempted to use the "Recover OS Partition to Factory Default" option on multiple occasions, however this has not resolved the issue.I would be grateful if someone could assist with resolving this problem, as I am currently unable to restore the device to a working state. Any guidance or support would be greatly appreciated.Thank you in advance for your assistance. Many thanks,Erdogan Yusuf 

I would like to know if there is any way to get any replacement for my Kraken V3 PRO dongle, I asked some months ago but nobody helped me.

I’m having a issue where the scaling for the footsteps isn’t working for Xbox on the black shark v3, I just got the headset and when I use the wheel which is assigned to footsteps scaling it only changes the game to chat mixer. I need help.

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

My problem on this keyboard is when i use rapid trigger mode and FN+ O so i dont accidently press window, during my gaming sessions on valorant my screen sometimes goes to settings which my keybind for it is ESC but i dont press it, theres been 3 times where i dont touch my keyboard but it still pops up and for windows key it randomly pops up mid game when I have FN + O mode. Is my keyboard like somewhat buggy and is there any way to fix it cause I got this keyboard very recent( like around late august)

Bom dia Instalei o Synapse, mas logo depois de o fazer login, ele começa a baixar um arquivo de 235 KB por um tempo e depois exibe uma mensagem dizendo "falha na instalação". Estou tentando resolver esse problema desde segunda-feira  Meu Notebook está com Windows atualizado, drivers também, até tentei a ferramenta de remoção de driver razer e reinstalar de novo, não está baixando de jeito nenhum, baixei no meu computador também e fica a mesma coisa

Bom dia Instalei o Synapse, mas logo após fazer login, ele começa a baixar um arquivo de 235 KB por alguns minutos e depois exibe uma mensagem dizendo "falha na instalação". Estou tentando resolver esse problema desde segunda-feira  Meu Notebook está com Windows atualizado, drivers também, até tentei a ferramenta de remoção de driver razer e reinstalar de novo, não está baixando de jeito nenhum, baixei no meu computador também e fica a mesma coisa