Unanswered questions

Hi I am Tobias,I wanted to know if it's possible to make a purchase on razer.com and have the product delivered to a hotel in China.It might sound like an odd question, but a friend of mine is traveling to China soon and he can bring the product back to Argentina for me without any issues.I don't want to buy the product in Argentina or import it via Amazon or similar services, as the tax burden is very high; buying it this way would cost half as much.Is it possible for them to fulfill this kind of delivery?

Hello, I really hope someone can help me, as I'm so frustrated with Synapse and the razer products.I love the quality of the products themselves, and if everything was running smoothly, I couldn't imagine using any other products.Sadly, though, since I bought the BlackShark V2 Pro, I have encountered problems every day. Razer Synapse no longer starts on startup and none of my settings are activated.They show that they are activated, but I always have to turn them on individually so that they are actually activated.If I don't do this, the mic quality is poor and the sound settings are also poor.It's not just once; it happens every time I start up my PC, or sometimes even when I leave Discord, for example. All the settings change back to 'vanilla'. They still show as active, but they are not.I made a Razer ticket about a month ago and also used the Razer logger.Sadly, the solutions I received from the Razer team did nothing. I tried every other solution as well, such as setting Synapse t

I have a new Razer headset registered to my Razer ID, and I received a new 7.1 Surround Sound activation code. However, my account already has an old 7.1 license activated from a previous headset that is now broken. The application does not give me any option to remove the old license or enter the new code. How can I activate the new code on the same Razer ID?

This issue has been posted on this forum before, by numerous others, over a year ago, but is still present. Wolverine V3 Pro charging rate fluctuates between .3-.7 watts, versus 3 watts when it was released. This causes chargers to sometimes falsely believe the controller is fully charger, and shut off. It takes well over 24 hours to charge the controller even from 50%. Sometimes you can let it charge for days on end and will still not be fully charged. I hope Razer is looking into this and not ignoring their customers as it seems now. I fear the Wolverine V4 Pro is going to mean no more updates for the V3, even though firmware is whats broken these units. Paid $200 for a controller that won’t even charge correctly. 

i have hypershift key bound to regular shift and when i try to use it it acts like it doesnt exist and only uses whatever key i have bound on my first action bar

Hey, didn’t find a place specifically for product requests so asking here.I've been trying out a few different glass mousepads and the Atlas Pro has been the favourite in terms of mouse feel - however the size is a problem.I'm currently using a Gogofree glass pad instead just because it comes in a smaller footprint that actually fits my desk and preferred DPI setting, since the Atlas Pro is only available in 500x400.Would love an Atlas Pro option in something like 300x250mm or 300x300mm, maybe even 350x350mm if need be. Would become my pad of choice instantly.Anyone else running into this, or know if this has been raised before?

a while ago my head set stop connecting and i can only play wired i don’t know why but i pug in the little box and it not turning on why is it 

## SummaryWhen recording a macro with Mouse Movement Tracking set to "Relative", Synapse 4 does NOT save it as relative. The exported XML shows MouseMoveType=foreground and mmtSetting=2 instead of relative / mmtSetting=3. On playback, the cursor instantly teleports to the top-left corner of the screen (0,0) instead of moving relatively from its current position. This makes mouse movement macros completely unusable.## Environment- Synapse Version: Synapse 4 (latest available as of September 2026)- OS: Windows, display scaling at 100%- Synapse running as: Administrator- Screen Resolution: 1920x1080, single monitor- Mouse: Razer (connected directly to USB, no hub)## Steps to Reproduce1. Open Razer Synapse 4 → Go to the Macro module.2. Create a new macro.3. Click the dropdown arrow next to the RECORD button and enable Mouse Movement Tracking → select "Relative".4. Press RECORD, physically move the mouse downward in a straight line for about 1 second, then stop recording.5. The macro editor

Hello,I purchased a Razer Viper V3 HyperSpeed and used it normally with the original wireless dongle. However, I lost the original dongle.I wanted to use the mouse again, so I purchased a Razer HyperPolling Wireless Dongle separately. However, I have repeatedly tried to pair the mouse with the HyperPolling Dongle using the Razer pairing utility, but the pairing fails every time.I understand that the mouse may need a firmware update to work properly with the HyperPolling Dongle. However, the Viper V3 HyperSpeed is a wireless-only mouse without a USB port, so I cannot connect the mouse directly to my PC to update its firmware. Since I have also lost the original wireless dongle, I currently have no way to connect the mouse for a firmware update.In this situation, how can I update the mouse firmware and pair it with the HyperPolling Wireless Dongle?Is there any way for Razer Support to assist with the firmware update, or is there another official solution for this situation?Thank you.

Will the new handheld controller prio work with the Samsung z-fold 8?

I lost the dongle while moving to a new apartment, is there any way to get a replacement?

​@Razer.sushi.boi  Hello,My Razer Nari wireless dongle has been damaged and no longer works. The headset itself is in working condition, so I would really like to keep using it instead of replacing it.Could you please check whether a replacement USB wireless dongle for the Razer Nari Ultimate is available in your inventory and whether it can be shipped to Poland? If it is available, please let me know the price and the steps I need to take to order it. I am also happy to pay for it.Headset: Razer Nari UltimateI can give you mine S/N if neededIf an official dongle is not available for my region, could you please let me know whether there is any other option, such as a spare part, a repair, or a recommended way to get a compatible dongle that can be paired with my headset?Thank you very much for your help.

I have a Razer Tartarus V2 and I have been using the keymapping feature of Razer Synapse for quite some time now. However due to the recent updates to Synapse 4, it no longer works. I am given the message “mappings require razer synapse” and hence no longer works.Edit: Upon further tinkering, it seems as if its just the D-Pad that just doesn’t work anymore? 

I am unable to use my Tartatus Pro key functions. It says here “This mapping requires Razer Synapse” but I already have Razer Synapse? The application says I am using Razer Synapse now. Please clarify what is going on and what to do. Thanks

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows mouse driver, (Same issue with or without, though I do believe installing synapse reinstall

Hi there. I have a BlackShark V2 HyperSpeed and I’ve been having some issues later. I’m not sure how to classify them though and they seem relatively random. I have my headset connected wirelessly to the dongle, the green light on the dongle is on but both the microphone and the output just stop working at random. Sometimes it happens when opening a new app that has audio output, like a game or even youtube. Sometimes, in the same circumstances, nothing happens and it keeps working normally. The audio only goes back to normal after I disconnect and reconnect the dongle. Windows still sees the headset when that “bug” happens.Things I’ve tried to solve it:- A fresh install of the razer synapse, using the cleaning tool.- Updated every driver, though I always do it anyways. Windows is also updated.- Using the pairing tool, but for some reason, in step 6 it doesn’t recognize the headset when I connect it to the PC. Not sure if I’m doing something wrong but I tried that few times too.- I als

Hello, since i am not the first one to question this problem, i would just like to ask for support for my keyboard. i purchased the same but have been unable to use it since it keeps freezing. Please help me fix this issue. I have the serial number of the keyboard if needed.best regards,

I am writing to express my extreme disappointment with the Razer Kishi Ultra I recently purchased for a significant premium over competitors. Your marketing explicitly highlights this as a "God-Tier" controller designed for the iPad Mini that delivers a "true console experience without compromise."However, after spending hours troubleshooting, I’ve discovered that the flagship feature—Sensa HD Haptics—is completely non-functional on iPadOS. This is not a "console experience"; it is a silent, dead controller that costs twice as much as its competitors.Hiding a "not supported on iOS" disclaimer in a tiny footnote while using the iPad Mini as a primary marketing image is deceptive. I am requesting either a firm timeline for when haptic support will be added to the iOS Nexus app, or a full refund for this "compromised" product.

Hi All,  I’ve been searching all over  internet on this issue but seem like I can’t find any related articles..Just bought the Kishi Ultra and was tempted by Razer website showing on game Genshi Impact on an iPad mini 6 with the Kishi Ultra and make a purchase.   But only realised it doesn’t work at all T.T or am I missing out anything can someone help.   Thank in advance. 

   Haven't received promo code for 20$ off in the email even after getting the prompt for profile completing as shown above.

I purchased a headset labeled as "new" two days ago from Komputronik, a well-known electronics retailer in Poland. I received the product yesterday. After fully charging the headset using the original cable provided in the box, I connected it via Bluetooth and via the included USB dongle. The headset paired successfully and plays audio without issues.However, none of the Razer applications – including the Razer Audio mobile app, Razer Synapse, the Barracuda Firmware Updater, or the Pairing Utility – detect the device at all. The same issue occurs both on my desktop PC and my laptop. I also tried plugging the dongle directly into the device, with no success.Additionally, in Windows Device Manager, the headset appears only as "USBAudio1.0", which seems generic and not Razer-specific.So far, I have tried the following troubleshooting steps: Reinstalled Razer Synapse. Uninstalled and updated the driver manually via Device Manager. Tried different USB ports on multiple devices. Tested

OK Razor...I’ve been pleading with the powers that be since 2014 for a Razor Naga 12 Button Left-Handed mouse that is WIRELESS.  Why haven’t you created one yet?  There’s one for right-handed users!  Don’t you believe that lefties deserve the same products?  I have a WIRED Razor Naga Left-Handed mouse, my second one.  Whoever owns Razor is obviously not left-handed.  Just created one, eh?  

I have seen many threads regarding the high RAM usage, but nobody seems to have a fix. Please, Razer, do something about this. I only want to remap my buttons and use profiles. Can't you just create a lightweight software that doesn't drain our system resources like a crypto miner?!I have reinstalled and updated everything.

The promo code email was not sent to my inbox 

I’m curious what people here consider worth the money. It could be a mouse, keyboard, headset, mouse pad, or anything else you use regularly while gaming.