Unanswered questions

 Hello My Razer Blade Pro 17 (Early 2021, will not charge past 63%.Timeline: I reset Windows, then installed a new battery, which charged to 100%. A few weeks later it began stopping at exactly 63% while plugged in. Windows still shows "charging."Test results at 63%, with the laptop plugged in:- PowerOnline = True, Charging = False, Discharging = False, ChargeRate = 0, DischargeRate = 0, RemainingCapacity = 44,213 mWh (about 62.6%), Voltage = 16,603 mV.- Battery report: full charge capacity 70,624 mWh against design capacity 70,578 mWh. BIOS version is 1.03 (Feb 2021).- The laptop charges quickly from 0% to 63%, so the charger and charging circuit work.- The result is the same with the laptop shut down completely and charging, so it is not caused by Windows or software.- Synapse 4 has no battery tab for my model, and Synapse 3 is no longer available to me.Questions:1. Does this model have a charge limit set in firmware, and how can I clear it?2. Is there a BIOS or firmware update that

Hello, i wanna change my email in razer id. My old email was wrong

I recently bought this mouse and I’ve only used it for a single day, my mouse has turned red, and is no longer able to connect to my pc. I have tried every thread and support system that I have found and I cannot get my mouse to reconnect to my pc.

I’ve had this headset for around 5 days now it was never able to charge it no matter what. I’ve tried wall outlets, my PC, different cords, and the cord it came with. Anytime it was plugged in it would be a solid red light. Today it died, and now I’m stuck. Plugging it into my PC will cause it to automatically power on, turn off, then try again forever. I am unable to update the firmware or factory reset it because it only appears on Razer Synapse when connected through dongle.

After 7.1 Surround Sound software, I am unable to launch it. I am getting this Specific error message. “Windows is searching for rzappengine.exe. To locate the file yourself, click Browse.”I am unable to find this particular file anywhere in my system. I have uninstalled and reinstalled the whole thing couple of time, but no resolution.Please Help!!!

So I had a black widow 75 keyboard from about a year and half ago. It's currently sitting in a box because shortly after buying it, it had a double key pressing issue.. like many have stated. I then decided to buy a wooting and never went back. Yeah, prob should have returned it, but whatever I suppose.My question is.. did this ever get resolved, if so, how? I even switched to different switched or is that keyboard that is a month old just going to sit in the box?

Hello, My tab key won’t change color to same color that is set on all other keys. For example if i set color to white my tab is pink, however setting color to blue works fine, if i set it to green then all of a sudden it’s dark purple. Another thing is that when i turn off lightning at all keys: esc, tilda, tab, caps are still little lite up. I tried to reinstall drivers, reset keyboard to factory settings, reinstalling synapse etc.

HiI losted my mamba wireless mouse dongle and would like to know if and where can i get a new one? I saw some years ago for sale in the US online store but i cannot find it anymore… 

Hello, I lost the wireless dongle for my Viper V3 Pro and am trying to get a replacement.From what I’ve read the Viper V3 Pro requires its dedicated dongle and others won’t work.Could you please check if one is available for purchase? I can provide my purchase receipt and mouse serial number or other necessary details. Thanks in advance.

Need to buy a replacement for deathadder v3 hyperspeed dongle

Hello Razer Team,I am creating this thread because your official online support portal is stuck in an automated loop and will not let me submit a case.I have a critical hardware emergency. My original battery expanded, and the replacement aftermarket battery I purchased catastrophically failed/exploded. I am located in Greece and urgently need to purchase a 100% genuine factory OEM replacement battery directly from Razer via an out-of-warranty DIY invoice.My exact system and part details are:Laptop Model: RZ09-0328 Product No: RZ09-03287EM2 Serial Number: BY2028M03702116 Required Battery Model: RC30-0328 (15.4V, 65Wh, 4221mAh) Could a Razer Support staff member please reach out to me via Direct Message (DM) to collect my contact information, generate a payment link, and ship the authentic part to Greece? Best regardsPanagiotis AvgoustatosTechnical SuperintendentAthens , GreeceMob: +30 693 6108504 workMob: +30 697 4416996 privateE-mail: pavgoustatos@hotmail.com

Hello,I am experiencing an issue with my keyboard. When I open Razer Synapse, I get a message stating, "This device has been marked as stolen."I purchased this keyboard second-hand over 3 years ago (possibly even more than 5 years ago). Here is the serial number:S/N: I02121F56600174Could you please help me resolve this issue? Best regards,Nikita

i currently have the viper v2 pro and have had it for some years now and have always liked it alot but ofc since ive had it for years the sensor can be annoying sometimes, the battery life has gotten a lot worse, and naturally having the same mouse for years i want something new. i use a claw grip with a little bit of my right side of my palm on the mouse and the viper v2 pro feels great to me so id figure id stay comfortable with razer. most likely going to upgrade to the v4 pro eventually, but also want to get some experiences with it. 

Razer Blade 16 (2023) RZ09-0483 / SO690. Current BIOS 2.02. Official SO690_BIOSv0205.exe detects 2.02 → 2.05, starts normally and reboots, but the flash does not occur and the system returns to Windows still on BIOS 2.02. Windows Hello, BitLocker/device encryption, Secure Boot and Core Isolation protections have been disabled during testing. Please provide the supported recovery/manual BIOS flashing procedure or an updated updater.

I tested.## SummaryI have identified a fully reproducible regression in Synapse 4 affecting both the Tartarus V2 and Tartarus Pro.When the D-Pad is configured as **8-Way**, pressing any D-Pad direction while **HyperShift** is active causes the D-Pad to ignore its configured bindings and instead generate the default Arrow Key inputs.This issue does **not** occur when the D-Pad is configured as **4-Way**.The exact same hardware and workflow worked correctly in Synapse 3.---## Environment* Windows 11* Synapse Version: **4.0. [removed by moderator] *** Guest Mode (not signed in to a Razer account)* Clean installation using the official Razer Driver Clean-up Tool* Default profile only (no imported or cloud-synchronized profiles)Devices tested:* Tartarus V2* Tartarus ProThe issue is reproducible on both devices.---## Steps to Reproduce1. Install Synapse 4.2. Launch Synapse in Guest Mode.3. Configure the D-Pad as **8-Way**.4. Set **every D-Pad direction** on both the Normal layer and the Hype

I completed my profile but din’t reseve my promo code

I keep trying to update the firmware on the blackshark v3 pro headset but it just doesn’t work. It keeps timing out during the reset. The dongle updated successfully first try.Im trying to do this because the headset was bugging out, going all robotic or just straight up not sending audio anymore (required power off and on again) randomly. I was hoping a firmware update would help, but i can’t even do that. and now after updating the dongle and the headset not updating i cant get any audio using wireless. i can only get wired audio

I want Reset 2FA and Change to a new mobile number because Lost Access to old mobile number. I just Reload my balance. But when I wanted to use it, it asked for 2FA sent to my old number. So now I can't use that balance because of the 2FA requirement. I forgot that using it requires 2FA, since it's been a while.

Hello Razer Support,I am experiencing an issue with my Razer Iskur chair (Model No.: RZ38-0277) [*removed by moderator]. Over time, the seat base has tilted downwards on the right-hand side by itself.The seat is now noticeably uneven, with the right side sitting lower than the left side. I did not intentionally adjust or modify anything that could have caused this. The problem appeared on its own during normal use.This makes the seating position uncomfortable and gives the feeling of constantly sitting at an angle.Could you please advise what might be causing this issue and whether a component of the chair, such as the seat base or tilt mechanism, may be defective?I can provide photos or videos showing the uneven position of the seat if required.Unfortunately, I purchased the chair second-hand from a private seller and I understand that it is no longer covered by warranty. However, I would be more than willing to purchase and replace any defective component myself if the required spare

I can’t buy a Saudi PlayStation Store card. It shows as unavailable. I’ve tried for 3 days. Please check. Screenshot attached.  

I have a Razer Blade Advanced 2022 with an RTX 3080 Ti and an i7 12800 HX. Besides the temperature and bottleneck issues it's experiencing, I've always used it outdoors with a Power Deliver charger with 100W, but in a few weeks ago the notebook It started shutting down even when the battery was charged, and it doesn't turn off when I plug it into the 100W charger.It only turns on when I plug it into the original power source. If anyone knows how to solve this and the temperature problem, I would be eternally grateful.

Dear Support, since the last update from Win 11 the key 20 is not working anymore.In the Synapse i can see below all keys on Tartarus : This assignment requires Razer Synapse.But I am in Razer Synapse….. But all keys are still working exept key 20.I assigned SPACE to key 20. But with other assignments, problem on key 20 is still the same.It is NOT a Hardware defect! I deinstalled already Synapse and installed it again, but the problem is still the same. So the question iswhy does the message appears? How to reactivate key 20Regards, Markus  

Hi,I would like to know how long is the warranty for Razer Blackwidow V4 Pro Yellow switch Keyboard, purchased in JB-HiFi AustraliaKind Regards 

Dear Sir/Madam, I recently purchased a Razer DeathAdder Essential White Edition mouse, and I would like to ask you to verify whether this product is a genuine Razer product. Product / Serial Number: XXXXXXXXXXXXXXXXX This is my second mouse. Unfortunately, my first product was not genuine. I contacted Razer Support previously, and you confirmed that the first product was not authentic, so I returned it. Because I do not want to experience the same problem with my second product, I wanted to contact you immediately and make sure that this mouse is an authentic Razer product. Could you please verify the authenticity of this product using the serial number above? If you need any additional information, photos, or proof of purchase, I would be happy to provide them. Thank you very much for your assistance. Kind regards,Pınar

I activated my code one year ago and it was working without any problems. Now 7.1 sound stopped working and after I reinstalled razer sound application they are saying that I never activated any code. I don't have my box or code anymore because as I said it was one year ago when I bought headphones from the store and activated the code. I have Blackshark V2 headphones.. Pls help