Unanswered questions

I lost my Dongle in a move for a blackshark v3 pro. I ordered a new one and am trting to get them to pair. I have used razers software to update without any luck. I’ve tried different usb hubs, hard wire. Reset computer. headset does not register on synapse, even connected wired.  I thought upgrading firmware might help but I can not update firmware without pairing it seems. Please help. 

Dear Razer Support Team,I am writing to formally complain about the current software limitations and unresolved issues affecting the Razer Kraken V4 Pro.I purchased this headset expecting a premium product with proper software support and full functionality. However, the experience has been extremely disappointing.The issue is not simply a hardware problem. The headset itself works, but the Razer Synapse software does not provide the same level of functionality and flexibility that users previously had with the Kraken V3 Pro.One of the major issues is the Enhancements functionality. With the V3 Pro, users were able to use multiple enhancements/features together, while the V4 Pro is currently restricted in a way that significantly limits the functionality of the headset.This is especially frustrating because the V4 Pro is supposed to be a newer and more expensive premium product. Customers should not have to pay more money only to receive fewer software capabilities than an older model.

Support Team,I am contacting you regarding a serious issue with my Razer Kraken V3 Pro.The battery percentage shown in Razer Synapse is incorrect and drops extremely quickly. The battery level can decrease by approximately 10% every few minutes, even though the headset is still working normally.I have already tried restarting my PC and restarting Synapse, but the problem continues. After restarting the computer and opening Synapse again, the battery percentage may suddenly return to a much higher level, which strongly suggests that the battery reporting in the software is inaccurate.This makes it impossible to rely on the battery percentage displayed by Synapse and gives the impression that the headset is losing battery much faster than it actually is.Please investigate this as a Synapse/software battery reporting issue and not simply as a hardware battery problem.I would like to know:Is this a known issue with the Kraken V3 Pro? Is Razer currently working on a fix? Is a Synapse update

Recently just bought the blackwidow v4 75%. The manual says fn ctrl and num changes the lighting pattern, but mine doesn't do anything at all. Also, I have noticed that when holding down fn, my ctrl does not glow white.Please help.

Since the recent firmware update my keyboard will randomly stop working lights are on but no keys work . Unplugging and plugging back in brings it back for a few min then same thing . What is the fix ? I'm about to return this and just go with a different brand . 

Hello Razer Support,I recently registered my Razer BlackShark V2 X headset and received a 7.1 Surround Sound activation code by email.However, when I enter the activation code in the Razer 7.1 Surround Sound application, I receive the following error:“The code you have entered does not seem to be valid. Please try again.”I have confirmed that I am using the correct 7.1 Surround Sound application, not THX Spatial Audio, and I have entered the code exactly as provided in the email.My headset model is:Razer BlackShark V2 X (RZ04-0324)Could you please check the activation code and either activate it for my Razer ID or provide me with a valid replacement code?I can provide my headset serial number, proof of purchase, and screenshots of the error if required.Thank you for your assistance.Best regards,Ilia

Good evening. Like many others posting to this forum, I have problems with my Tarturus 2. I had a Tarturus 1 running Synapse 2 which generally worked well with Win 10. I upgraded a couple of years ago to a Tarturus 2 and Synapse 4; it worked fairly well, requiring periodic unplugging and plugging back in the device to make it work. Then I got a new PC running Win 11 64. Again, the Tarturus 2 seemed to work just fine until it stopped functioning properly this summer. Suddenly it started transposing keys; the actions programmed in to the first row of buttons shifted to the second row. No matter what I do (reinstall software, try to reset the device, create a new profile) it runs the same values for the buttons: first row-profiled rmw space-bar Lshift, result: 12345, second row-qsdfc, result-tab qwer. I plugged the device directly into the PC (without a hub), same result.  Can someone please tell me how to reset this damn thing, or give any recommendations for moving forward? Thanks

The previous version (Razer Tartarus Pro) had a spacebar below your thumb (button 20). This was used to either jump or sprint in FPS games and is one of the most important buttons on the device. The position of the spacebar under the thumb allows to move with the WASD key while holding the sprint key or jump and the same time. Instead we are now expected to use our thumb with the the analog thumbstick for WASD movement instead of the spacebar for jump/sprint. The issue with that is that most games do not allow mixing of keyboard keys and gamepad axis/buttons. They will in some cases switch profile (with many issues) or in most cases not work at all, so basically the analog thumbstick is useless for most games. Additionally the analog joystick is rotated 90° counter-clockwise. So now we miss one of the essential keys on the device and it has been replaced by a thumbstick that can’t be used in most games and on top is badly implemented, making sure we can never use it. Is there a vacancy

BY [removed by moderator] modelo 2025-ryzen blade 14 bateria_Region latam

Hi Razer Support,I lost the USB wireless dongle for my Razer Kraken V3 Pro. I visited a Razer retail store and was advised to contact support.My headset is out of warranty, but I would like to purchase a replacement dongle if one is available. I’m located in California, USA.Could you please help me check replacement dongle availability for my device? I can provide the serial number via private message.Thank you!

Hi, I’ve been looking to buy the Razer Phantom White Keycap Upgrade Set, but I can’t find it being sold anywhere. The only way it seems I can get these keycaps is by purchasing a keyboard and choosing to have them fitted. Where can I get these Phantom keycaps in white? 

I bought a Razer BlackShark V2 Pro headset; I'm entering the serial number to get the activation code, but it's not working. Could you help me?

As the title suggests I want to replace my mouse’s side panel as its reliability has declined, is this a service you can provide?

Hello I was on the forum and saw a reply that caught my attention as I am currently facing the same issue. I have a Razer Blade 15 from 2019 that I would like to restore and it needs a new battery as the original is swollen and I need a replacement charger. I was wondering if you could possibly assist me. I would much rather prefer buying an original part from Razer as opposed to a 3rd party aftermarket replacement. The Serial number is RZ09-0300E92. Thank you and have a great rest of your day ! :)

My battery dies as soon as I take it off the charger I really need a replacement and can’t afford to send it in for services is there a diy solution thanks ahead of time 

Good afternoon,My Razer Viper V2 Pro mouse dongle stopped responding out of the blue. I’ve had this dongle plugged into my motherboard usb slot w/ a clear line of sight to the mouse for 3 years since purchase. I tried repairing it w/ the pairing utility, reinstalling mouse drivers, factory resetting my mouse, & tried w/ the dongle plugged into my work laptop; no luck. Updating the firmware for both my Mouse & Dongle claims the dongle is not plugged in. The mouse works perfectly fine wired. Have there been any successful resolutions to this issue? Or is this just an issue only Razer seems to have & they couldn’t care less?Edit: Some of the more recent threads about this issue seem to be being addressed, so I wouldn’t say they couldn’t care less.

As title says dongle just stopped working - the wired works fine.Dongle is not detected on ANY USB hub (tried all of them) AND its not detected on another PC/Laptop as well.Firmware is update only on mouse, because it doesn't detect dongle to update it.I saw a tons of reports like this - is there a fix or we need a replacement ? 

I’m having issues with the analog stick circularity on both of my controllers (Wolverine V2 Chroma and Wolverine Ultimate), and the controller management software doesn't offer a calibration option like the one available for the Wolverine V3 Pro. Even after replacing the analog sticks, the circularity remains poor; I need a solution to fix the circularity error rate, which exceeds 10%. Simply replacing the sticks with new ones doesn't solve the problem because there is no way to calibrate them for accurate readings.

So today 22.09.2026, i got my  Blackshark v2 x, and when i was trying to register it to my account it said it was already registered to somebody’s account. May i re-register it to my account? I have receipt, box and the device.

Just got this today brand new from Razer. Took it outta the box and the right click was not working. I’ve updated the firmware, ran it on another computer without synapse installed, and uninstalled and reinstalled synapse. It still does not work. 

Hello,I have a Razer Huntsman V3 Pro Mini (German/QWERTZ layout) and I'm having an issue with Rapid Trigger.Serial number: PM2148F55200314Firmware: 1.12.0.0System: Windows, latest Razer Synapse 4The issue: in Synapse 4, only Snap Tap shows up as adjustable on the Keyboard tab - Actuation Point and Rapid Trigger don't appear at all. Snap Tap itself works fine from Synapse, but I can't get it to toggle via the Fn + Left Shift hotkey (A/D don't change color).I've tried everything to enable Rapid Trigger directly from the keyboard, with no luck:- Fn + Caps Lock does nothing (no change on the number row)- Cycling onboard profiles with Fn + Menu, including the FPS Rapid Trigger preset, with no difference in behavior- Confirmed the Fn layer works fine otherwise (media, volume, brightness, Gaming Mode, Sleep, profile cycling)I've also already done a full Synapse reinstall, the Driver Clean-up Tool, and the Device Detection Troubleshoot Tool (keyboard is detected correctly in Device Manager). I

I just bought this keyboard last week. Great feel, loved the idea of upgrading to a true gaming keyboard.It randomly stops working in game and out of game. I have completely uninstalled synapse and everything that came with it. Tried going with just the keyboard on windows software, same issue no change. Reinstalled synapse and tried doing the factory reset… same issues. It looks like a lot of people are having this same issue.Unplugging it and plugging it back in fixes it until the next time.I’m playing games where a frozen keyboard means losing the battle and thusly all your hard earned gear. I’d love to keep this keyboard, I really like the feel and performance when it is working. Is there a way to rollback the firmware to a more stable version, or can we expect an update soon? I don’t have another computer to test this on. I saw that question on the other threads :)

The new Razer Naga Pro V3  is currently not on the supported device list  of Synapse 4  for MacOS, is it not going to be updated to support it, or it has and the list is waiting to be updated? whats the situation please.

Good evening/morning, I bought a Razer Barracuda X Bluetooth headset and the microphone doesn't work!It's already connected to input and output, but it's also connected to Discord etc. and the microphone still doesn't work! I hope someone can help me, have a nice evening/morning! LG Marcel 

I have tried and followed every tutorial I possibly could and it just does not work at all. Firmware updater doesnt recognize when i plug in the dongle, razer synapse doesnt recognize my device. I have tried connecting it to my phone with jack and the mic works perfectly fine, but when I connect it to my pc I can only hear the sound, and when i try to listen to myself trough discord or windows settings it doesnt produce any noise.