Lemon Razer Tartarus Keypad

Discussion in 'General Discussion' started by bitAuroMetalSaurus442, Aug 28, 2018.


How old are your Razer Keypads?

Poll closed Sep 12, 2018.
  1. 1 year

  2. 2 year

  3. 3 years

  4. 4 years

    0 vote(s)
  5. 5+ years

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  1. My Razer Tartarus died on me last week, i think i got a lemon and the worst thing is that I barely used the Keypad over the past year - its still like new and I still keep the packaging for storage.

    I bought from bnltrading in my country (Mauritius) authorised distributor.
    I used the keypad for few times (less than a month usage) during the year since am not hard core gamer.
    What i can say if that sometimes before the keypad died on me, I got notification to update the Razer Synapse, so I updated it and then somehow the keypad died on me while i was using the keypad.

    I went online and noticed that Mauritius is not listed on their support page to put address. So i had to input USA as country so that I could contact support. Managed to open a case and support was very nice, isolated the concern and were ready for a replacement however they wont because of outside of warranty policy. The way they were very quick for replacement gave me hint that their products have high malfunction numbers and needed replacement.

    Well I got a lemon...will be careful with Razer products.

    If in any case you are from developing country, be careful with Razer and Razer brand products as they are quite expensive and may fail and need replacement. Use the products a lot within the warranty period, if there are any manufacturing defects, it will show immediately within the warranty period.

    My mistake was that I used the keypad for some specific design sofwares and used few times. within the warranty period and it failed some months past warranty period.

    Main reason to be careful:
    • While checking reviews online and youtube review, Razer as a product is not well viewed and their products have high malfunction or defective numbers and needs replacement very often...
    • Careful of old stock or low quality batches or stock dumping in developing countries.
    • Product may fail after warranty period - I think that might be reason why their software always needs to connect online to sync information to know warranty status of product.
    Well be careful, do your research on after sales and replacement before purchasing specially if you are in a developing country cause Razer products are quite expensive. Purchase with full knowledge that product might need to be replaced very often and may not be that reliable...
    Last edited by a moderator: Jan 15, 2019
  2. kajira

    kajira Well-Known Member

    I've had my Razer Orbweaver Chroma since they first released and I've had no issues with it. I still use it for virtually every game I play and it's going strong.
    bitAuroMetalSaurus442 likes this.
  3. Thats great you didnt even get the rubber grip peeling off issue which i found many users saying they get this issue with the Razer Orbweaver Chroma ...
  4. kajira

    kajira Well-Known Member

    It has a few wrinkles in it, but it hasn't actually peeled off or come loose from the edges yet. I'm still hoping we get a refresh of it, though. There are still things I'd like to see a little different, but that's mostly because my hand is a bit smaller. :)
  5. LividONYXpulse428

    LividONYXpulse428 New Member

    The Razer Tartarus is Razer’s newest gaming keypad. Unlike the Razer Orbweaver, which uses mechanical keys, the Tartarus utilizes membrane-based keys for quieter operation.
  6. Lusabit

    Lusabit Member

    Tartarus V2 seems to be a big fail, until Razer changes Thumb-Pad (not failing after some few month)
    I got some O-Rings for my Orbweaver, because was too loud. With the rings it's a bit more silent, and it works fine with Synapse2. But be careful, do not install Synapse3 too, many have problems with the combinations. Sadly Razer software development is so bad.
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