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Razer Arena - Match Voting Winner Bug?

Discussion in 'Razer Gold & Silver' started by SimplementeJIMI, Apr 11, 2017.

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  1. SimplementeJIMI

    SimplementeJIMI New Member

    Hi!

    Today I tried to claim my reward for voting the winner.

    When I claimed, appears the treasure closed, when I "open" the treasure appears the following message:
    "Something went wrong
    This reward cannot be claimed at this time, due to a communication issue with Razer zVault."

    But only happens with some "Macth Voting Rewards", I could claim my Arena Daily Login reward. Am I the only one with that issue?
     
  2. Carollzinha

    Carollzinha Active Member

    I am ok.. a couple days ago I had some issues like that and was not able to claim my zSilvers from voting but as I have no reason to "hurry" since those box won't expire then I just did wait until next day when the problem was solved
     
  3. Kyron176

    Kyron176 Active Member

    Thank you for this info. I will wait a day before submitting a support ticket.
     
    Carollzinha likes this.
  4. BrianRevy

    BrianRevy Well-Known Member

    The same issue is happening again today, But thankfully Vote Rewards are Never going to expire. So nothing you have to really worry about (; sit back and relax and try to accept the rewards from time to time and pray the issue has been resolved :D
     
  5. GearTuga

    GearTuga New Member

    Have the same problem, i'll wait some more days.
     
  6. Bolterino

    Bolterino Active Member

    I'm having the same problems, cant claim my rewards atm!
     
  7. Carollzinha

    Carollzinha Active Member

    Yeah, me too.. I even did restart my Arena and still not working..
    Thanks God these rewards won't expire :relaxed:
     
  8. chickdan

    chickdan Active Member

    As others have said, they don't expire. Cortex and Arena have been having issues every weekend since launch so you should be able to claim the winnings on Monday.
     
  9. PT.Singer

    PT.Singer Jedi Master VANGUARD

    I was having the same message for the past couple of days, but a few hours ago I was able to claim all of my vote winnings. Try again!
     
  10. Bangerzzz

    Bangerzzz Active Member

    For all users who have problems claiming silver for voting, try to claim via phone, as for some reason, I claimed via phone normally.
     
  11. Bolterino

    Bolterino Active Member

    Lol it worked for me , thanks
     
  12. Bangerzzz

    Bangerzzz Active Member

    Awesome.

    Will probably contact the support team to tell them, that mobile version is fine.
     
    Bolterino likes this.
  13. mdikme

    mdikme New Member

    I think that has been fixed now...
    I was able to claim all my winnings through PC
     
  14. Bangerzzz

    Bangerzzz Active Member

    Well, then good job devs.
     
  15. GearTuga

    GearTuga New Member

    Ya, it's all good now, works just fine.
     
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