Robin Support is Ending on 7/31

Discussion in 'Announcements' started by Razer|Khanger, Jul 12, 2017.

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  1. Khanger

    Khanger Administrator Staff Member

    Rebels, we announced earlier this year that Razer would be supporting all warranties until July 31st, 2017. At that time, we will be shutting down our phone and chat support, but online self-help will be available at http://help.nextbit.com and on our forums here at Insider. Any outstanding RMA tickets that need to be closed with us will be handled via email.
     
    Khanger, Jul 12, 2017
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  2. illlogic_no_id

    illlogic_no_id New Member

    Aww man, and here I just ordered mine on Amazon! Should get it tomorrow.. :)
     
    illlogic_no_id, Jul 13, 2017
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  3. Bigburito

    Bigburito New Member

    what's the status on software support? any chance of Getting Android O before software support is dropped in February?
     
    Bigburito, Jul 13, 2017
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    Love46patel likes this.
  4. Khanger

    Khanger Administrator Staff Member

    We will continue software support as promised to February 2018. There is no guarantee of Android O hitting Robin.
     
    Khanger, Jul 13, 2017
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    Oceanic16 likes this.
  5. pancode

    pancode New Member

    Even though there is no *guarantee*, is there still a small chance? ;)
     
    pancode, Jul 15, 2017
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  6. linktechEcru261

    linktechEcru261 New Member

    Hey Khang, not sure about fulfilling the warranty stuff as I have been waiting for replacement of c type cable for ages now and it is under warranty. Disappointed!
     
    linktechEcru261, Jul 16, 2017
    #6 Share
  7. 3lectr0nik

    3lectr0nik New Member

    So if i understood well, if i buy a Robin today, i will not have any warranties ?
     
    Last edited: Jul 20, 2017
    3lectr0nik, Jul 20, 2017
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    killer03700 likes this.
  8. bumbling_no_id

    bumbling_no_id New Member

    If in the EU, the retailer will have to pick up from razer/nextbit to honor the warranty,
     
    bumbling_no_id, Jul 20, 2017
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  9. 3lectr0nik

    3lectr0nik New Member

    OK thanks
     
    3lectr0nik, Jul 20, 2017
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  10. buzzDodgerBlueheat623

    buzzDodgerBlueheat623 Member

    Any word on the next security update? You've left us in the security dark ages (April).
    https://source.android.com/security/bulletin/
    There are probably a dozen patches marked as critical and several dozen marked as high that we are missing.
     
    buzzDodgerBlueheat623, Aug 10, 2017
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    Oceanic16 likes this.
  11. NextbitFan

    NextbitFan New Member

    But what is the email we can contact now ??
    I need it asap please!!
    Thanks
     
    NextbitFan, Aug 11, 2017
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    merb likes this.
  12. Luis Palmer_no_id

    Luis Palmer_no_id New Member

    i dont know if this is the right thread , but i had a problem with my robin under warranty , i was able to send my cellphone and an exchange was proceed , was send to my home and wasn't delivered and sent back to robin headquarters , then i just receive an email saying theres no support anymore ... so now i dont have my broke robin and also dont have the spare robin :slightly_sad: ...somebody could help me ???
     
    Luis Palmer_no_id, Aug 20, 2017
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    merb likes this.
  13. merb_no_id

    merb_no_id New Member

    I too have problems with my Robin, and just found out that the support ended on Aug 1st. On Nextbit support page "Although you won’t be able to reach us by phone or chat anymore, any outstanding RMA tickets will be handled via email." but can't seem to find the said email address. Can someone please point me to the right direction. Thanks
     
    merb_no_id, Aug 22, 2017
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    Love46patel and Luis Palmer_no_id like this.
  14. Bangerzzz

    Bangerzzz Active Member

    May I just ask, why are you guys ending support for it?
     
    Bangerzzz, Aug 22, 2017
    #14 Share
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