Thresher Ultimate volume control problem (XBOX)

Discussion in 'Razer Support' started by NobbyUK, Nov 6, 2018.

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  1. NobbyUK

    NobbyUK New Member

    Hi, new to the forum and looking for some help please. I have a thresher ultimate headset connected to an XBOX One X, worked perfectly until a couple of days ago when the chat mixer and volume controls both stopped working. I still have chat and game audio, and the press-to-mute function works on both, but the volume is fixed at one level.

    After some internet searching with no solution, I powered both the headset and base station down and re-paired them. The controls then worked for maybe a minute, before giving up again.

    Given that they can work my guess is that this is a software issue rather than a hardware fault. Is there anything I can do to fix it? Software update or something? All settings are as in the FAQ and I have tried them on my old Xbox One with the same issue. They are less than a year old but the store I bought them from has gone bust so I can’t just take them back :eek:(

    Thanks.
     
    NobbyUK, Nov 6, 2018
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  2. NobbyUK

    NobbyUK New Member

    Anyone able to help with this? It is driving me nuts!
     
    NobbyUK, Nov 13, 2018
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  3. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Have you tried to use it with another console to see if the same issue persists? If not yet, please do and let us know how it goes.
     
    Razer.RedPanda, Nov 13, 2018
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