Trolls and Spam NEED to stop.

Discussion in 'General Discussion' started by Stone Star, Dec 4, 2015.

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  1. GSSGaming

    GSSGaming Well-Known Member

    Alright this is crazy, this forum has literally been over run with spam and trolls.

    I literally just responded to 2 posts that are just so incredibly stupid they have to be trolls.
    Then the amount of spam and people asking for support on here is to much.

    To clear it up, I dont care about people asking for help or how to fix something not working. But asking for warranty and other stuff that needs to be directed to support is the problem. Heck I even saw someone showing how a battery inside of a Razer Blade burned a family member. That NEEDS to be directed towards support not asking the forum for help. Then I see people trying to sell stuff on this forum which is stupid.

    Razer you guys are amazing but you have to buckle down on this. Maybe a solution would be that some members could remove posts. Or maybe you hire moderators.

    I don't know, but there really is a problem here.

    A past post also talked about this,

    I am going to post some screen shots of some trolls I have seen. I will blur out the names so that no one gets harassed.
    bandicam 2015-12-04 14-17-14-192.jpg bandicam 2015-12-04 14-17-14-192.jpg bandicam 2015-12-04 14-17-14-192.jpg

    Tell me how these aren't trolls.

    All I want is for the forum to be better than it is.

    Thanks and keep it nice in any replies!
    GameGH0ST and Predator5 like this.
  2. Lafar

    Lafar Well-Known Member

    As the other threads concerning this topic have stated, it's going to happen... no matter what.

    Even if a transparent message is put in the New Thread (like replying in a subreddit) warning about Support, support threads will still arise (read Technokat's response to OP's linked thread). The best solution to this would be to report and ignore.

    Sure, there can be moderators, but that's an entire new group of people that need direction. If a moderator removes a controversial thread, it could cause the community to think that this forum is for nothing but blindly praising Razer products. It degrades our image. Unless this forum is adapted into an entirely community driven and community run place, that risk will always be present.
    • A solution could be to have moderators, except said moderators can only flag replies/posts for moderation (or have it when a post accumulates a certain amount of reports, or combine the two ideas). This way support-y replies/posts can be hidden from public view until an admin reviews the content.

    Keep in mind that Razer also has an international fanbase. Since Insider is an English speaking forum, some people may not be fluent in English, hence have seemingly lower quality posts.

    Let's also keep these kinds of posts to a minimum :). I really don't want to see people replying/posting just about this... Kinda seems redundant/hypocritical.

    (my thoughts on the Razer subreddit...)
    It's just people circlejerking about hating on Razer... I see people on there that trash Razer... If you don't like Razer, don't go on the subreddit...

    But if all support requests were removed, that entire subreddit would be... empty.
    I'm not sure what the difference is between the subreddit and Insider, but I do sincerely hope that the difference persists.
    Razer is my life.

    On another note, (I don't mean to detract people from Insider) you can always hop into Razer Comms Communities! It may occasionally have support requests, but I rarely see any in them (especially the game-centered ones).

    TL;DR: Have moderators, but only give them power to hide posts. Or when a post gets X number of reports, hide it until further review. Let's keep these kinds of posts as low as possible (I do recognize the community needs to develop).
    Predator5 likes this.
  3. mltan

    mltan CEO Staff Member

    I'll speak with @Razer|Technokat on making sure we actively lock all support queries etc as this isn't the forum for it but we'll also need to look to the community here to actively educate those here on the same.

    Oftentimes we get accused of censorship etc for those who don't understand why these forums exist - but a friendly reminder that the forums here aren't the right venue for support would go a long way. Do point them to if you guys can and we'll actively do the rest. We'll also be considering the community moderator positions too.
  4. GSSGaming

    GSSGaming Well-Known Member

    Wow, I want to start out by saying I cant believe a legend has commented on something I did. Also thanks for looking into it! ;)
    GameGH0ST and StatixPrime like this.
  5. NazgulStig

    NazgulStig Well-Known Member

    A response I have been waiting for since the super spamming started. Thank you for looking in to this issue. I hope actions will be taken without much delay. :)
    StatixPrime and jp79194 like this.
  6. GSSGaming

    GSSGaming Well-Known Member

    Also one comment I have about this whole spam thing. Is because of rewards. I love the system lol but look at the images I originally posted and these guys are finding every excuse to post so they can rack up rewards.
  7. Predator5

    Predator5 Well-Known Member

    I always do that xD
  8. jefferywang

    jefferywang Active Member

    I disagree with you ! we just put what we want and what we expected to razer support and let our fans see razer has some issues. Razer is not perfect but we still love to buy their stuff. We are all the razer fans. if you don't like us. Ok, don't watch them!!!!!!!! why the H you call us stupid? Did you contract to razer support before? Do you know how they deal with your defected or out of warranty product? first, you need to wait them respond 2-3 business days. then you respond again, let message and information about your address... do you know how hard it is !!!!! Do you ? then you need to pay shipping fee and couple weeks after you will get a refurbished one with a lot of cosmetic imperfections. they don't have time to fix your product and resend to you. they will not tell you that before they ship. do you know how was that feel when you get a refurbished mouse or keyboard? Razersupport can't always make us happy at the end. they will say: I am sorry, we don't have this policy to do that. That is why we put some thing on Razer insider to tell other fans truths. share they oppnions and make razer do better!!!!!!!! You didn't buy razer product over 30 times. Did you? and you didn't return product over 10 times. don't you?you don't care ? Ok, I care!!!!! so close your mouth and just avoid our's voice. Thank you.
    skygunner27 likes this.
  9. jefferywang

    jefferywang Active Member

    you? too young too simple. hehe
  10. Lafar

    Lafar Well-Known Member

    I've contacted Razer Support before, and have received a reply 2-3 business days after at the most (usually 1 business day). It's typical, especially since we're nearing the holiday season. Even under normal circumstances, 2-3 business days is common.

    Uhm, Razer Support HAS to filter out the bad messages first. The User may provide incorrect information in the Contact form, and by responding this way, it solves any easy issues. Anyways, are you really complaining about sending an email?

    Not always. Don't generalize your case(s) to other cases. Simply cutting the cord (*cringe*) on my product and sending an image as proof was enough. If they decided to fix your product and return it to you, it could take pretty long. Most people would rather get a certified refurbished rather than wait multiple months for their own product back. Even if it's refurbished, it works. Plus, somebody already broke it in for you, isn't that a good thing?

    Never heard this from them. Ever.

    We do welcome this... but if you actually read my post (including the spoiler), you'll quickly realize why Insider isn't a support forum.
    Do keep in mind that having so many support inquiries can also bode bad for Razer's image. Not only do we not know how many products they sell, but more people complain about a product than praise it. I'd also rather motivate Razer through focusing on the good qualities than the bad qualities. It's important that they know about aspects that could be improved, but that's different from a support thread.

    I'm pretty sure whoever had to exchange over 30 times is on some sort of Razer Support list somewhere :stuck_out_tongue_winking_eye:

    There was talk a while back about implementing something to combat this... Here's one of my ideas.
    jp79194 likes this.
  11. _ramsey_

    _ramsey_ Active Member

    I believe the term here is 'desire path'. Users gonna be users :D (I include myself in that BTW)

    The best thing to do would be to set up a forum category specifically for support, since forums are where the users are going. Put a sticky thread at the top explaining the official route and how to follow it, but expect lots of support posts to hit the boards anyway. Help users there as much as possible. It might actually lower support costs if users can see a problem like their own and how to get it handled.

    Right now, there is no support category in forums, so those users end up in every other category.

    skygunner27, jp79194 and inoze like this.
  12. Lafar

    Lafar Well-Known Member

    Rashdan Long and Stone Star like this.
  13. Thannis86

    Thannis86 Active Member

    I agree entirely with the post. At one point I noticed that someone was posting about Razer branded phones, chairs etc. Even CAR SPEAKER's. This person was obviously hunting for posts as he was responding to every comment, even if it was just to say "I know". I had originally made a thread similar to this, but it got removed. I have to admit to being thankful that the problem has finally been recognized. I don't think it's right that people just write a bunch of crap to try and get stuff cheaper or free.
    Stone Star likes this.
  14. GSSGaming

    GSSGaming Well-Known Member

    You literally made my mind MELT. PLEASE PLEASE STOP! Your saying your not happy with a refurbished product? And that in your opinion since your not happy with Razer's response then we should do something to help you? Good sir I have no way I can help you.
  15. jefferywang

    jefferywang Active Member

    nope, I can make a example for you. I bought a RAZER OUROBOROS in chris 2013. I never use it and keep it for collection, however, when I open it again in 2014/7. I saw the out of shiled break!!!!!(I never used it and it break? can you imagine that?) and I contract to razersupport .....1 months after .... .they give me a refurbished ? is that fair ? hah? no!!!!!!!!!!!!!!!!!!!!!!!!!! here is a other example proof razer reduce their service, in 2011 I bought razer orochi in 2012, 1 year later I feel the left click different than right click, and I contract to them. they send me a brand new one!!!!! but after that..... they always always send refurbished give to me, Deathadder, ourboros, blackwidow, nabu, even mouse pad, plus, for razer blade, if your keyborad broken, and nobody want to fix that issue unless razer, will you send your razer blade to razer? yes! but!!!! they will not Guarantee(Guarantee)send your laptop to you, I have right to send refurbished one unless your laptop out of warranty,you need to pay about 300-350 for replace keyboard how was that feel ?????????????hah? tell me .........omg.......Don't generalize your case(s) to other cases? if someone try to get replace over 20 times ? would that be generalize???????? am I right???????????????
  16. jefferywang

    jefferywang Active Member

    yeah! make good quality product ! and I always advertise my friend or my classmate buy something on razer .hahahahahaha .I wear razer T-shirt everyweek for letting people know what is razer. a lot of people don't know what that it is .
  17. _ramsey_

    _ramsey_ Active Member

    I think this depends on how it's set up. If there were a reviews category as well as a support category, we could get a more realistic impression of a product. I see a lot of posts which are essentially an excited insider posting a youtube review or unboxing. Also, reviews/unboxings probably generate more likes than complaints on a support forum, so there would be encouragement to post more of them.

    It's clear UGW is a fan. Reading his experience, I can understand both his point of view and Razer's.
    Last edited: Dec 6, 2015
    UGW likes this.
  18. jefferywang

    jefferywang Active Member

    unfortunatly, I got report, and I can't go get my razer reward .because I just tell the truth. they report me . it is soooo funny to push a real fan far away. good job. Razer
  19. technokat

    technokat Director, Social Marketing Staff Member

    Sorry you feel that way.
    I have personally reviewed the report myself and it is non-constructive, a personal attack and doesn't add to the conversation.

    Do bear in mind, that we're here to provide a conducive discussion platform for everyone here, and we'd like for conversations to remain civil. Users and chats that do not observe our House Rules will be subject to moderation.
    Anything and NazgulStig like this.
  20. mltan

    mltan CEO Staff Member

    Actually I had a thought - what if we rewarded our fans not by post count but by Like count? Sure - I can imagine someone creating multiple accounts to like their own threads but that's also a pain and we could probably figure something out to address that.

    Thoughts @Razer|Technokat ?
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