Razer Support

 Hello,I hope you are doing well.I am contacting you regarding my Razer headset (BlackShark V2 X). I recently obtained it second-hand, and unfortunately, I did not receive the original packaging or the activation card.Because of that, I do not have access to the serial number or the 7.1 Surround Sound activation code.I would like to kindly ask if it is possible to help me obtain a license or activation code so I can use the 7.1 Surround Sound feature.Please let me know if you need any additional information from my side.Thank you in advance for your support.

I lose my old sim card bc it was expired I want to change it

With the Viper V4 Pro being one of the Hyperspeed Gen 2 devices and using the new “dome” dongle, can the multi-device functionality still be utilised to free up a USB port?  For example, since most would want to utilise the 8k polling of the new dome dongle, can a keyboard such as the Blackwidow V4 Low Profile (or any other keyboard) connect to the Viper V4 Pro dongle so that you achieve the best polling speed?   I realise it is usually suggested to connect the mouse to the keyboard dongle.  In the combination with the Viper V4 Pro dongle however, I don’t see why this would be necessary, since the new mouse dongle is clearly faster, with a larger antenna and higher signal strength.  So my query is that with the Hyperspeed Gen 2 mice, should the advice be to connect the keyboard to the clearly superior mouse dongle?  And if that still isn’t the advice, would it work anyway?

The remapping function for my Japanese layout keyboard suddenly stopped working. I'm using a Razer BlackWidow Lite JP. Synapse recognizes the JIS keys, but no matter what function I assign to them, it doesn't work.When this happened, the profile containing the remaps for JIS-specific keys was completely reset.Until now, the JIS keys had always worked with remapping.I deleted all Razer files and reinstalled, but it didn't change anything.I updated to Synapse 4 a month ago.If anyone has any information, please help.

My Nommo Pro speakers worked just fine last night, but it seems today there isn’t any sound coming out of them. I don’t blast my speakers so they shouldn’t be blown. I’ve tried playing YouTube videos as well as some of my games, and there’s no sound. Any assistance is appreciated. Thank you.

I recently bought The Wolverine V3 Pro, downloaded the app (Razer Controller Set for Xbox) it’s not working. I have the menu from app but it doesn’t highlight when cycling through with my controller. Also the “profile names” looks like the word “Profile” the “P” is missing from the word Profile, I see “rofile”. Since it doesn’t highlight what I’m choosing, I’m guessing what is highlighted. I managed to rename one of the profile with the help of my gamer buddy he has the same set up and walked me through using his app (since his works). Also when choosing the color you want for your profile there’s none all blacked out squares on showing the white border.Please help!!!

today my right earbud stopped working completly, I tried plugging it in to my phone but i got the same result.the left ear bud works perfectly but the right one doesn’t.What can I do ?

My BlackWidow V3 started typing infinite loops of characters (example: ž/ž++ž8+/đ/) immediately after updating to Synapse 4. The issue persists on different computers without any Razer software installed. I tried the official Firmware Updater, but it says the firmware is already up to date and won't let me re-flash. I also tried the ESC+Caps+Space hard reset, but the keyboard continues to type on its own. This is a firmware corruption caused by Synapse 4.

Hi All,My Iskur V2 RZ38-0277 has started sinking when i sit on it, from what i can tell the gas lift needs replacing… I’m not in warranty but can’t seem to find a way to buy the part?Any help would be appreciated… thanks.

Basically what the title says, I have my USB Dongle from a Razer Pro Type Keyboard (not ultra). I really prefer the 2.4 connection, and would like to know if there’s a way to get a new one or if there’s other options for me to keep able to use it in this way. For some reason in one of my PCs bluetooth connection doesn’t work so, without this, it’s basically useless for me to keep having this keyboard which I really like.

i had an order that was delivered a while ago couple of weeks and the order status hasnt updated just wondering if this is standard and i have to wait longer or if something went wrong.

When I got my headset, the dongle always had problems to my computer and stopped working anymore.I also haven’t found anywhere on the website or online for a replacement so I’m here to see if it even is possible for a replacement!Please get back to me if anyone has information about a solution and thank you!

Hello I have a question about my Keyboard the razer huntsman v3 pro mini.Which Keycaps can I Exchange and does the Profile matter?Because I asked a Team for cearamic keycaps and They said that it Wouldnt fit because my pbc inst compatible.Please help me.It would help me a Loot.

Please help me! I keep on getting "There was an unexpected error, please reload the page and try again" and i can't receive sms code. I don’t have copies of my backup codes either cause i cant receive sms! I saved up for a month just to be able to afford this! :((

the left side of my razer kraken v4 pro not working. i finally got it to work for now but i don't know if when i switched it to Bluetooth it reset it or not but i don't know if i should return it and get a new one or if there is a way to fix it. i have every thing up to-date on the software so that is my main question. 

Please help me! I keep on getting "There was an unexpected error, please reload the page and try again" and i can't receive sms code. I don’t have copies of my backup codes either cause i cant receive sms! I saved up for a month just to be able to afford this! :(( 

No me deja realizar buna compra se queda atascado y ni siquiera  me llega el mensaje de verificación  

Hace poco me compré el Razer DeathAdder V3 PRO Hypershift Wireless pero se me rompió el dongle necesito conseguir uno 8k hz necesito ayuda soy de Argentina 

No me deja realizar buna compra se queda atascado y ni siquiera  me llega el mensaje de verificación  

Lost my usbc dongle for my kraken v4 is there any way I can get a new one

ive had this headset for about a year i think, but i only recently got a computer so i can actually register it for 7.1 surround sound. Obviously i cant do that without a serial number and the box is long gone. I might have proof of purchase still if i find the email but thats about it. Is there anything i can do?

How to activate 7.1 SURROUND SOUND with Razer BlackShark V2 X USB i tried many times but its failed i have right the correct code but still showing this what to do 

 Hello  2 days ago I buy a nev razer deathadder essential mause ı dowload the apps and  see the double click mouse fonction ı want the use this but its not working in game  ı can use this setting in chrome or anytinghbut ı cant use this mause fonction or macros in game  I check my drivers and  try the reinstal but nothing changed what what do I need to do to make it work ? 

Brand new out of the box kraken v4 pro. I have updated the firmware, uninstalled and reinstalled drivers for both the headset and synapse 4 and nothing i do fixes the tinny/robotic sound that the sidetone has. The mic works fine. When i preview the mic it sounds awesome but for some reason the sidetone sounds horrible and I can't find a fix. Razer support i am begging you for help

Ok so ive done all the “Fixes” I see, but short of doing span that looks atrocious i cant find a fix. I have 2 monitors, before i had a laptop and a monitor, at that time it worked, i could set different wallpapers for each screen, and it would go through them at random at the same time. NOW i try to set 2 screens and it will show on one or the other, no matter what setting i change it doesnt matter. It will only show on one or the other, not both. This is extremely annoying as i would hate to have to look for another wallpaper app! Anyone(Especially Razer) Actually know what might be wrong and how to fix please respond.