Razer Support

Hi, I need my 2FA to be disabled as i no longer have access to it.Let me know what information is required.Thanks!MegaWoTHD

I got my chair back in 2022 and everything is still in good condition except that the leather on the seat is all cracked up. I’m wondering what my options are to replace the seat since it seems like a waste to throw out an otherwise good chair. Thanks!

I have tried Uninstaller synapse 4 and drivers and then reinstalling. Also I have tried updating firmware. Still sound only 1 ear.  

Thank you Razer.Aero for assisting me with my issue in a quick manner! I truly feel valued as a customer :)

Hello, I registered my product (Kraken v4) to obtain the 7.1 sound activation code, but I haven't received the code. 

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

I had bought a Razor Kraken V3 Hypersense and THX spatial audio key recently and installed the THX software. After installing the THX Spatial Audio software, i tried setting it as default output on windows and on the software i selected my SoundBlaster Katana V2X speaker and tried using it, there were no audio output. It worked completely fine for my Razer Kraken V3 Hypersense. Also everytime i boot my PC, i receive an error message as such attached below. Is there a way to use the Software for my speakers or it only support the headset and how to rectify the error message. Thanks.  

I have a Seiren Elite microphone that stopped working a few years ago. At that time, I opened a support case, but the issue was not resolved.Recently, using AI tools, I was able to better understand what might have happened to my microphone. It seems that the firmware is corrupted or damaged, which is why Windows does not recognize it properly or initialize it as a microphone.I would like to know if it is possible to obtain the firmware to try to restore the device. I understand that I could buy a new one, but I would really like to try to fix this one if possible.I would greatly appreciate any help or guidance you can provide.

Hi.My Razor Viper ultimate just stopped working over dongle. And I can not find drivers for my model (RC30-030501).All the links lead to model RZ01-03050 and when updating dongle, it just stops at 40% and go back to main screen.Does anybody have any solutions?

I scratch 4 code out of the Razer gold card help me to get the code back it’s  $100 Razer gold card

Can i use razer blackshark v2 x playstation version on laptop

Is Razer going to fix Razer Nari Ultimate at the new Synapse 4? It’s been a long time since they released it and I can’t use my headset properly.

Hi , Mine is the RB18 with 13950HX and the when I use Pure Battery Analysis app to check the charge rate, it is only showing ~50w despite using thick cable and high watt charger. Tried multiple chargers and cable combo.  Is this due to bios or firmware limitation? Thanks, 

Hello, I have a problem with my kraken V3 pro dongle, it doesn’t get detected anymore and i can’t use my headset :(Where can i buy one of them in France please ? Thank you

 Hello,I hope you are doing well.I am contacting you regarding my Razer headset (BlackShark V2 X). I recently obtained it second-hand, and unfortunately, I did not receive the original packaging or the activation card.Because of that, I do not have access to the serial number or the 7.1 Surround Sound activation code.I would like to kindly ask if it is possible to help me obtain a license or activation code so I can use the 7.1 Surround Sound feature.Please let me know if you need any additional information from my side.Thank you in advance for your support.

why i cannot see my mouse on dashboard ,

I am from Brazil, and I purchased my Razer Iskur X chair in January 2023. Recentlu, the gas lift cylinder has lost pressure, and the chair no longer stays at the desired height. I would like to replace the cylinder, but I am not sure which model or specifications are compatible with this chair.Additionally, I was unable to locate the serial number on my chair, as the label appears to be missing.Could you please advise me on the correct replacement part or provide guidance on what I should purchase?

I’m having a very specific charging issue with my Viper V3 Pro. My mouse does not charge while the PC is turned on and in use. When plugged in, the LED indicator flashes green briefly. It only charges when the PC is in Sleep Mode or completely Shut Down.

I won a headset from Google. How do I redeem? 

Following the recent update, my Razer Naga Pro (V1) went from lasting 3-4 days on a full charge to not even making it through 1 day.Anyone else have this issue or have any recommendations?Thank you

More than 3 hours trying to fix my problem and i end all the way up here 

I'm just wondering who i can contact to get replacement parts for my iskur chair was a gift and i do not have the receipt anymore

"I have 1500 TL in my Razer Gold account but I am not receiving 2FA codes to my Apple ID email. I need to change my email address or disable

Good Evening,I am looking to change my phone number on my account. I created my account back in 2020 when I was living in Germany with a German phone number. I do not have access to that number nor my backup codes.Is there any other way I can verify and have it changed?