Razer Support

Hi all, I’ve searched for this issue, but can’t find a relevant thread. I use my original Blackwidow Chroma (RZ03-0122) with a laptop dock. I change the docked laptop between my personal one (which has Synapse), and my work one (which is locked-down, so can’t install synapse). Both running Win 11. With my personal laptop, all the lighting  features work fine - I like a simple solid colour green across it all as my default. When I dock the work laptop (remember, without Synapse) the lighting changes to a profile that I remember using for Half Life 2 many many years ago. The profile isn’t even still in Synapse on my personal laptop, but somehow manages to appear when using the non-Synapse laptop. I’d like to find a way to make the keyboard all-green when using my work laptop. I’ve tried Fn and the number keys, to no avail. I’ve also tried the in-built Dynamic Lighting setting in Win11, but that’s locked down too, and doesn’t recognise the keyboard as being compatible. Thanks in advance f

The mouse has been working flawlessly for almost 1.5 years when I plugged in the cable to charge it or to update the firmware. Now, however, when I connect it with the cable, the mouse does not work. But it works flawlessly wirelessly. When I connect it to my computer with the cable, it stops appearing on Synapse, and I cannot update the firmware. I would appreciate your help in resolving this issue. I tried another cable that I was sure worked, but it still didn't work.

slm razer barracuda x donglekayboldu bununla ilgilinasıl yardımcı olabilirsiniz.saygılarımla,

slm razer barracuda x kulaklığımındongle'ı kaybettimbununla ilgili nasıl yardımcı olabilirsiniz. saygılarımla,

Hello, I just bought a Razerblackshar V2x from a Retailer. When I try to register the product it gives an error like "This product is already registered. If you did not register it, please contact Razer Support" therefore I am here. Kindly needing your assistance thank you ! 

I only use my Blacksharks wired, but the USB-C to 3.5mm jack cable broke because of me. Where can I buy a replacement?

1. greatViridiandepot748(Removed personal information for security purposes)Brazil.

Can't negister my barracuda x because i don't have the original box anymore, i have the serial number but i can't find the product bumber

As the title says, it’s enabled in windows, set to default device yadda yadda all the usual stuff, but it’s just not being detected. Windows knows it’s there but even with volume at 100% on both mic and headset audio, not a peep while attempting to listen to it. I don’t really use the mic as I have an external boom, but for a backup, I’d really quite like it working too. synapse version 4.0.86.2511170410

Hello, I was given Razer BlackShark V2 X headphones for my birthday on 06/11/2025. When I enter the activation code in the Razer 7.1 app, the message "This code has already been activated" appears. Please help me solve this problem. I have both headphones and a box. The gift was bought for me in Rechitsa, Gomel region, Belarus.

Account migration request

This is all I am wondering. I understand the charging aspect won’t matter for my mouse but I am curious if the 8k polling will be able to be used. 

My Razer Hammerhead True Wireless (2nd Gen) right earbud has stopped turning on when i open the case.Have cleaned the contacts and case with cotton buds soaked in ipa & air dried.Case & left earbud are fully charged, led green and left earbud will turn on pair to devices.  

If you still trying to use Synapse from Razer, espessially for Blacksharks v2, DELETE it fully and install https://steelseries.com/gg Software from Steelseries headphones now works with HEADPHONES from RAZER better then *** Synapse. I'm using it since Razer made update in November and suck) So try it, there is 7.1 settings also. Fully delete Synapse and get GG SteelSeries

Hello, I would like to change my phone number, as it no longer belongs to me.

Hi all! My name is Kirby from Hong Kong. I purchased my Razer Hammerhead True Wireless Earbuds last year in a retail store. I unboxed it and charged for about 3 hours since it was the first charging from unboxing. In my first use of the earbuds after installing the Razer Audio App there was a software update needed so I updated it. When I first use the earbuds I have noticed that the battery indicator in the app in left earbud is at 50% only while the right earbud is at 60%. Since it was my first use of the product and just performed the software update done by the Razer Audio App I was thinking It was drained due to the software update process. While using the earbuds I noticed that the left earbud drained so fast compared to right earbud. But still ignored it because I was thinking it will be corrected when I recharge the earbud. After recharging same problem still exist. Left earbuds will drained in just 30 minutes of use and will only charge up to 90% compared to right earbud that

Does anyone know the pin layout of the Katana Power Supply. I’m trying to get custom cables for it, however I can’t, so I need to find other power supply cables with the same pin layout that do have custom cables for.

Is the razer huntsman v 3 pro hot swap or only for razer switches.And can I put my own keycaps on it

Hi all,Let me start by saying that I love Razer nexus/cortex remote streaming app. One down side is that when I am using Kishi V3 pro xl I cant type in anything in Windows, no I have minimize the game and do any key bindings/shortcuts using the buttons.Has anyone figure out what we can do on iPad with Kishi?Thanks!

Buy Razer Power Adapter - 400W | Gaming Laptops Accessories | Razer.comWill this power adapter work with all the Razer 18” laptops that have 4090m GPUs and not cause any damage?I have seen cases where a power adapter is too strong and ends up bricking the laptop, so I want to be very careful.The 330w has never been in stock ever since I ordered my laptop years ago! 

Hello at 01/14/26 i got my new one Razer BlackWidow V4 Low-profile Tenkeyless .The first day all was fine second day i found that my keyboard double type A or D or W . Playing CS2 ingame when i move was like someone hold my player and not moving for 1-2 sec and i though is server lag or something else .The problem keep continue and now i found thats the keyboard because i connect my previous one with zero problems . I did all the steps i update the firmwaree the day i got the keyboard after connect it to usb .I remove it from device manager reset it i did all the steps told mee from razer support now i see also e double type (steps told mee) i made all of my build peripherals razer and i dont wwanna go to other keyboard i dont ask for rma but just a solution to fix it .

헤드셋 블랙샤크 v3 pro 레이저 동기화 충돌 갑자기 뜨는데 해결방법 좀요..

I am experiencing a persistent issue with the USB dongle for my Razer BlackShark V2 HyperSpeed. The headset itself seems fine, but the USB transceiver is constantly malfunctioning on my Windows desktop.The Issue: When I plug in the dongle, Windows Device Manager does not recognize it properly. It shows up under Universal Serial Bus controllers as:"Unknown USB Device (Device Descriptor Request Failed)""Unknown USB Device (Configuration Descriptor Request Failed)""Unknown USB Device (Set Address Failed)"The device status shows Code 43 ("Windows has stopped this device because it has reported problems").Symptoms:The dongle is not detected by Razer Synapse or the Razer Firmware Updater tool (the tool asks me to connect the device, even though it is plugged in).Occasionally, if I unplug/replug or re-pair it, it connects for a very short time but then disconnects and reverts to the "Unknown Device" error.What I Have Tried So Far (Troubleshooting): To rule out software issues, I have tried th

I confirm the removal of the old number so that I can add the new number.

I bought Razer Krakven V3 X 2 days ago when im just playing there are no noises at all, but when i join any call or play a game with voicechat on i start to listen to a constant Hissing from the left speaker, tried everything all USB ports, drivers etc nothing fixed. Any help?