Razer Support

Since the new year my razer naga pro has stopped working, but this issue seems to only be software related. I’ve tried multiple different things to remedy this and nothing seems to work.  Anytime I install synapse the mouse completely ceases to function. If I fully uninstall all razer software the mouse works as it did originally. Its beyond frustrating trying to pinpoint what is causing this. Also extremely disappointed that I can’t even open a support ticket without warranty. Pretty absurd practice to not offer any kind of support, especially since its rather obvious that this issue is software related and not the hardware itself.Things I’ve triedReinstalling SynapseUpdating mouses firmwareUsing the mouse on another device (works fine on my laptop)Uninstalling the associated drivers Please let me know if you have any ideas.

I purchased the Razer V3pro on November 30th, 2025, BRAND NEW (just to make sure I clarify that). The mouse is great WHEN it is working. I’ve been intermittently experiencing these issues since the first few days of use.  I thought it could be interference issues, so I:1.) moved the wireless dongle2.) changed the usb port being used by the mouse3.) changed the port I use for my wireless headset’s dongle4.) use my wireless headset in WIRED MODEWhen this didn’t work I:5.) installed and updated drivers through synapseNOTHING WORKED…AND I’m STILL having issues. The mouse will just turn off randomly for 3-10 seconds and then cut back in and the light will blink a few times or it starts lagging, stuttering and just completely becomes UNUSABLE. At this point I have 13 more days to return this and I hate returning products but this is unreal. Should I just return it and go back to FinalMouse, like this is so unacceptable. PLEASE HELP.

So I broke my wireless dongle for my Viper Ultimate and want to know if the Hyperspeed Replacment Dongle is compatible with my Viper Ultimate?

Hello my birthday promo code doesn’t work. (I think its because I used it in another session but didn’t finish the purchase there - is there any solution to this)thank you

Meu nome é Luís Augusto meu país é Brasil meu antigo numero é o meu novo numero é  

Hi,I’m currently having a problem with my Razer Blackshark v2, where the sound is uneven, the right side is clearly louder than the left side when it is plugged in using the soundcard, i even try went for the sound settings and set the level to balance to no avail. It is normal when i use the jack 3.5 though, but then no synapse settings for me 😅. Please can someone help me.

My Razer Seiren V3 Chroma’s lighting stopped working. After my laptop restarted last week, the lights never turned back on. The microphone itself works perfectly fine, but there are no longer any visual indicators. For example, the light doesn’t change when I press the mute button and it doesn’t show the chroma effects I configured in my chroma studio.I’ve already tried switching USB ports, unplugging and reconnecting the microphone, and resetting Chroma Studio, but none of these have resolved the issue. I’m looking for any suggestions on what else I can try.

I tried discord chat + game it works chat + chat never worksused every usb port not workingHow come Steelseries Sonar for nova pro has everything and RAZER does not have? HOW?Are you guys going to fix it? I bought it today and tried to fix this for like 3 hours straight. You cant use the chat/game mixer cause DISCORD with Blackshark V3 does not work properly. You cant set Discord to mic = Chat and output = chat it goes silent. Never had an issue like this with Nova Pro Wireless. This headset it 10/10 but with this discord issue its like 6/10

Hello I need a new usb dongle for my razer turret? I lost the original one and need to replace it. Keyboard P/N: RZ03-02820100-0000Mouse P/N:RZ01-02820100-0000

I have a Basilisk V3 Pro with the dock. The button on the bottom of the mouse for switching the profiles has suddenly stopped working, but only when connected in 2.4 mode with synapse running. With bluetooth it works, and if It's connected in 2.4 mode without synapse running then it also works. I tested on multiple computers with the same dock, tried re-pairing the mouse and the dock, updated firmware for both the dock and mouse, updated synapse, updated windows, and I did a hard reset on the mouse, none of which solved the problem. Does anyone else have this problem? maybe I’m just doing something wrong here

Hi razer, bought my razer blackshark v2 x yesterday from shopee and was excited to test the 7.1 surround sound. But only to find out that the seller didn't include the activation code scratch card(but a regular card about 7.1 surround sound) and when I try to register it as new product, it says that the product is already registered. What's more weird is that when confronted, the seller responded that it already has the surround sound and auto register warranty. Which made no sense. I think I bought a fake product and I would appreciate it if someone from razer could help me check if it's fake or not. 

Hello Battery on my razer blade 15 is swollen to the point that i cant use the trackpad what do i do? is there any warranty or do i have to change the battery myself? and in that case how can i get a new battery? 

please can you send me my back up code cuz right now send code for number is getting error and i want to top up right now please send it to my email 

On March 3, 2025, I purchased a pair of Blackshark V2 X headphones via AliExpress. The product arrived in good condition, completely sealed and brand new. However, when I tried to register the product to activate the 7.1 Surround Sound software, I received a notification stating that the product was already registered.This is strange because the item was supposed to be new. I understand that buying from AliExpress carries a higher risk compared to purchasing from an official retailer, but I would like to know if there is any solution to access the software without having to buy a new headset.

I have problems with surround sound. Sometimes the audio is choppy or buggy.How do I configure the sound and it doesn't sound like that? Or is it that surround sound only works in games and for other uses it presents problems?

Hi folks, The left speaker only of my Nommo V2 set make popping sounds. These are most audible when a new sound starts playing from a period of no sound. However, subtle popping is audible throughout any audio playing. This occurs via USB & Bluetooth connections with different devices playing audio.

I cannot seem to get any lighting for any games to work with my razor devices

Is there a possibility of buying a replacement for the usb dongle? I lost mine a few days ago

Coloquei um número que n é mais o meu número o meu agora é (Removed) se poder mudar para este número agradeço 

 I lost my phone & I forget my back up codes change new phone number

Spam folder checked, all inboxes checked and i have waited a couple of hours and tried the self servicing tool many times. I received the product registration complete email, but no activation code email. 

Good day.One earpiece stopped working after updating 1.5.1 on the Kraken V4 headphones.Could you please advice how to fix it?

I lost my phone & I forget my back up codes change new phone number1. Razer ID:  IVORYWildOrchidauto2002. Email address that is associated with Razer ID: (removed)3. Date of Birth: (removed)4. Full Name: (removed)5. Phone number: (removed) lost this phone add me (removed)6. Country: India

Hello I just received my mouse and there seems to be a problem with the scroll wheel. Pages scroll up and down as soon as I touch it. Is there a way to fix this? Or is this just the design of the product? If so, I'll return it.edit: Still searching and I found the scrolling video but there is no scrolling tab on the app.customize performance power calibration  edit: I cant even click scroll button it just moves instantly. What is this seriously? It's unbelievable why a company would feel the need to change the scrolling motion that people have been used to for decades. Final edit: its the button top of the mouse omg. all set :)

Have made multiple attempts to fix this issue with uninstall/reinstalls using razers driver cleaner (this may be a spot of issue as oem74.inf and oem79.inf were unable to be removed). The 7.1 Surround Sound audio driver does not show up, while the app asks for it to be set as default audio and I am unable to move past this point. Additionally, during installation of the app, it turns off windows audio service around the 95% installation mark, this also may be the reason why the audio driver does not appear in my system after the install.The headset im setting up is the blackshark v3 x hyperspeed if that makes any difference.